Virgin Media Community

Resolved! Change of account number

Hi, Having had problems with my new package I now have a new account number.When I sign into My Virgin Media it still brings up the old account.can I have the new account number transferred to my email address that I sign in with? many thanks

"Your bill is ready" - so send it to me!

Why can't they just attach a pdf to the email?Like 2 utility companies I deal with, two property service agencies, I deal with, Tesco just send an email with my grocery bill. And they all have details of my accounts with them.This morning I clicked o...

Email Issues - Any News?

As most if not all of us would know by now,we've all been having a week long issue now,wherby incoming emails are either VERY slow to arrive,massively delayed,or just haven't arrived at all,into our webmail inboxes.The moderators replied in multiple ...

Resolved! Contract renewal

I recieved an email 3rd May regarding my co tract ending and that I have an exclusive offer to recontract. I read through the new offer and decided to accept it. I recieved 2 more emails one with the order number and one saying nearly there. I've hea...

Emails sent to me are being bounced back

Last week I was waiting for several email responses from companies, eventually decided they were just not replying. However on Sunday I had a text from Tesco Bank telling me that my email address was undeliverable and I would have to log into my acc...

STILL RECEIVING PAPER BILLS

Months and months later, and after a horrible type phone call from India ( customer services) I AM STILL RECEIVINGPAPER BILLS> THE LATEST ARRIVED ON MY MAT TODAY!!! Are you sure I'm not paying £21 a year for this mis-service?Will this NEVER stop...

Cannot log into website

Ditto another NTLWorld refugee. I changed the username and password when I requested to. Pretty daft given it was secure, but I did save the email address off given it was merely a relay. Both address and password saved off to my password manager. No...

2 failed attempts to order WiFi Pod

This is quite frustrating, I've tried ordering a WiFi pod twice now without any success. Each time the agent on the chat said they placed the order, but after 3 weeks waiting each time nothing arrived. After each request I didn't even get a confirmat...

Remote Reboot

Hello,We’ve been having some trouble with VM Broadband recently where it has stopped working and the only thing that seems to resolve the issue is turning the router off and then on again.I’m away from home at the moment and the internet has dropped ...

Mates Rates login

Hi, Not been on the pages for a while, but has the url been changed or is there a fault?https://www.vmteamrates.com/MyRates/This site can’t be reachedwww.vmteamrates.com took too long to respond.