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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22221 Views
  • 38 replies
  • 7 kudos

Netflix Premium via VM issue

I am paying for Netflix Premium via VM but when I now access Netflix it states I am on a standard package and offers the chance to upgrade to premium which never works as my subscription level is set by VM.  I have confirmed the same email address is...

AndDM by Just joined
  • 27 Views
  • 1 replies
  • 0 kudos

Resolved! TV

Could someone please explain why for last six month I have been paying(as part of package}but not receivingNETFLIXand TNT ultra

WW1948 by Up to speed
  • 187 Views
  • 3 replies
  • 0 kudos

VM What the Heck?

I'll try to keep this brief. The deal I agreed online vs the deal they signed me up to. All despite several calls and emails that confirmed the original price was being processed.Anyone at VM care to explain / help?original offerwhat VM gave me

VM Original offer.png VM Offer 101.png

Wrongful charges

For four months now Virgin Media have been charging me for a streaming service they claim I registered to my Virgin Media account. That is simply not the case. I have provided evidence in support of the fact that I do not have the streaming service t...

Subscription switch

I want to stop my TNT sports subscription I just started about a week ago  so I can switch to sky sports but I’m not sure if I will be charged for the period I have watched the TNT cause when I tried i was told it will be stopped after 30days. So wil...

Agboola by Just joined
  • 65 Views
  • 3 replies
  • 0 kudos

No confirmation of cancelled appointment

I called today to cancel a booked installation at an address I am moving to because the landlord will not permit the necessary drilling.After an incredibly long conversation in which the agent used various manipulation tactics in an attempt to persua...

SarahYP by Just joined
  • 64 Views
  • 1 replies
  • 0 kudos

Resolved! Additional services added without consent

I've recently started helping my father in law with his finances, due to his age and visual impairment, and have been meaning to look into reducing his package since earlier this year, when I saw how much he was paying.When I revisited this today, hi...

Ric1973 by Just joined
  • 117 Views
  • 5 replies
  • 0 kudos