Managing Your Account - Cable - Virgin Media Community

Kit return collection

Hi, trying to return the kit via yodel stores, but failed 2 times already: stores just refuse to collect it. Yodel advised to try other stores or ask you directly to collect.Could you collect it from my home?Thanks,Pavel

Upgrade box

Hi, I'm posting on behalf of my gran. I'm looking to find out how to upgrade her actual tv box to a newer model. Her current box is very old and quite slow.

Cannot change Virginmedia login email

My partner was locked out of her email, so I followed Virgin's instructions and changed her email login to a gmail address and set up a new app password etc. Now, when I try to change her login email back to the original i get the following message:-...

Resolved! Mis-sold contract and official complaint raised.

Apologies for the long post but have had no luck so far sorting this with the relations/retentions team……I’ve been a VM customer for over 15 years, but because of ongoing service issues and the extortionate price I called to leave as my contract was ...

Maximum length of surname on account

I have recently married and I am trying to change my surname on my Virgin account. I have completed the necessary change of name form and sent a copy of my marriage certificate. However, I have been told they can't change it as there are too many c...

Haven’t received my order.

Can anyone help? I have ordered a new broadband hub but typed in the wrong contact email and haven’t received I conformation email. It’s been a week and I haven’t received the WiFi hub or any contact. my order reference number:RS1000119804

Making Manual Payment And Direct Debit Taking Same Amount

I manually paid the exact amount labelled on my Virgin Media bill due October 14th into my account on October 10th, but the morning of October 14th, I was charged directly out of my Direct Debit account for the same amount again for that bill.The bil...

Informing Virgin Media of Power of Attorney

I am trying to do the same thing. My gran-daughter has it for both my husband and myself, I find it very difficult dealing with call centres. could the moderator pass this to whatever is the right thread [MOD EDIT: Post split to create own thread...

Virgin Media support keeps lying to me, is this normal?

It’s in the title. On the 14th of September, 3 to 4 days before I was meant to move to my new flat, I checked on the VM website to see if they were available in my new area, since I wanted to honor the remaining 4 to 5 months of my contract with them...

Disconnected and need help

I have had no virgin media letters so I have no correspondence to my virgin media account, using a virgin media website to see if there are any outages in my area, I found out I have been disconnected with again no letters or emails.. This is worryin...

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