Managing Your Account - Cable - Virgin Media Community

Can't submit a complaint because my account is closed?

Hello,I cannot follow the click tree on the support website to get to where I need to go, so I went online to make a complaint and it says I cannot, since my account is closed. Every click tree I follow comes back with "Sorry we have encountered a pr...

Unauthorised contract

My contract is ending soon so called up to see what was available. Spoke to someone for an hour, transferred over to another dept, cut off. Called back, spoke to someone else who quoted completely different prices, transferred to someone who was very...

No Engineer

Signed up to virgin on the 3rd may online told them the day I wanted it installed which was the 13th May. Got email with my contract. Waited in all day for engineer not to turn up. I can’t contact them coz I’ve not been sent an account number. Any he...

Signed up with wrong email

We have recently signed up to get Virgin broadband installed, however when signing up to it I misspelled my email (swapped 2 letters round). Was just wondering if it’s possible to correct this?any help is much appreciated thanks

Wifi keeps dropping

Over the last week my Wifi has begun continually disconnecting for a minute or so at a time.Wired connections are fine. This means watching TV has become a bit painful, Disney+ is the worst affected. The TV is right next to the router, & I've already...

Resolved! Change of account number

Hi, Having had problems with my new package I now have a new account number.When I sign into My Virgin Media it still brings up the old account.can I have the new account number transferred to my email address that I sign in with? many thanks

"Your bill is ready" - so send it to me!

Why can't they just attach a pdf to the email?Like 2 utility companies I deal with, two property service agencies, I deal with, Tesco just send an email with my grocery bill. And they all have details of my accounts with them.This morning I clicked o...

Resolved! Contract renewal

I recieved an email 3rd May regarding my co tract ending and that I have an exclusive offer to recontract. I read through the new offer and decided to accept it. I recieved 2 more emails one with the order number and one saying nearly there. I've hea...

STILL RECEIVING PAPER BILLS

Months and months later, and after a horrible type phone call from India ( customer services) I AM STILL RECEIVINGPAPER BILLS> THE LATEST ARRIVED ON MY MAT TODAY!!! Are you sure I'm not paying £21 a year for this mis-service?Will this NEVER stop...

Mates Rates login

Hi, Not been on the pages for a while, but has the url been changed or is there a fault?https://www.vmteamrates.com/MyRates/This site can’t be reachedwww.vmteamrates.com took too long to respond.

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