Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsPast Live Chat Transcript Request Good evening. Is there a way of retrieving a very recent live chat? Yesterday (7th Jan 2025) _ I spent nearly an afternoon on Live Chat - In the end we came up with what looked like a great d...Return of replaced modem I have been trying to get VM to collect my old modem as I have a hub 5 now. Despite numerous promises and making a complaint the only thing I get sent is a return package for drop off at a yodel sto...Urgent Installation Help Needed! Hello, Apologies in advance for the long post, but I am facing what has been an incredibly long and complicated process. I placed an order for broadband in June and no issues regarding installation...Renewed contract Hi Yesterday I renewed my subscription for 2 years had an email saying that the web team confirmed the update but it is not showing in my orders and usually a BB update is almost instant and my spee...VMO2 - can’t access the account settings page I am officially registered on VMO2 but I am unable to access the Account Settings page to be able to set up a password. I am NOT a fan of Passkeys, I am NOT keen on them, so I deleted the Passkey. B...Cannot switch to eBilling. Cannot switch to eBilling. I need a VM agent to PM me to helo resolve the issue. Area code What is the area code for SA106ES please? I'm trying to link my accounts to the new VirginO2 login system. I have my account number from the first 9 digits of the reference on my direct debit (I'm as...I'd Like To Know My Account Details I placed an order for Broadband which few weeks ago and I haven't received any communications via email even though I was informed that I should get a contract to look at. My broadband is due to be ...Urgent - messed about for over 6 months, where is my compensation? I placed an order for broadband on August 10th 2023 after 2 Virgin Media reps knocked on my door claiming we can have this service installed without any external work behind carried out - so I agreed...SolvedNew contract made online but not updated I've updated my contract via my account and upgraded my TV package. I've received my new contract via email. Neither my account nor my TV package has been updated. My account still shows my old contr...
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