I'm being charged much more than it says in my contract documents?
I accepted a new contract via the my virgin media site as my current contract was expiring. I received the email with the new contract details and the price. However I've now received the next bill and I am being billed nearly £20 a month more than stated on the contract documents. I contacted Virgin via chat and was told "due to a technical issue the discounts on your package were removed" but they weren't able to sort it. Is there someone from the virgin media team here who can help me please? I've seen similar previous posts from a few months ago where the issue got resolved. Thanks in advance
Repeated Unauthorised Netflix Charges on Virgin Media Account – Anyone Else Affected?
Has anyone else experienced this issue? Back in April, a Netflix subscription unexpectedly appeared on my Virgin Media bill. I never signed up for it and have never had a Netflix account linked to my email. I contacted Virgin Media customer service, and to their credit, they removed the charge and recredited my account. I assumed that was the end of it, but the same charge has appeared again on this month’s bill. This time, customer service informed me that they are unable to remove Netflix subscriptions and that I need to resolve the matter with Netflix directly. This is confusing and frustrating, especially since Virgin was previously able to remove the charge themselves. I have no way to contact Netflix, as I don’t have a Netflix account or any email address associated with one. The subscription appears to be entirely tied to my Virgin Media account. I’ve come across several online reports and even media articles highlighting that others have faced similar issues. I’m wondering if anyone else has encountered this problem recently? I’m getting nowhere with Virgin Me dia support and would appreciate any advice or shared experiences. Thanks in advance.Unexpected new contract?
Hi, I am writing this in hope of a resolution and an explanation to my issue as I am lost at how to get support. I took out a virgin media contract at my previous address for the 1GB volt package. I moved last year in June to a new house and transferred my package to my new property. I was assured the package & pricing would continue as normal for the remainder of the contract. However, today I received a bill for the FULL package price without my discount as the discount has supposedly run out, however my contract does not end until November. I don’t understand why my contract has not ended and why I am getting charged the full price. This is completely unwarranted and not what I agreed upon. It has definitely tainted my perspective of Virgin Media. I would like my service to either: (1) be cancelled and the original contract honoured, or (2) for the discount to be reinstated for the extended contract length and for the extra amount paid this month to be credited back to me.I haven’t received the return package nor the label
Hi, I have cancelled my services long ago, my services has now also been disconnected and I’m still haven’t received a single email on when to expect the return package and label therefore I’d like to state in writing my dissatisfaction and my refuse to pay any incurring “penalty” you try to put on me as I have even tried several times to ask for a label following the instructions on your webpage however it doesn’t work once clicking on it! “Sorry! Oh, crikey. We can't find that page” that’s the message we get! please rectify this situation asap! Thanks!
First bill after renewal
I’ve had an absolute nightmare of late. My contract was coming to an end, Virgin contacted me and I ended up accepting a renewal with an upgrade to Virgin 360 plus at long last an upgrade on my hub from the 3 to the 5. So it was supposedly a self install which would take me 15 minutes. What a joke that was - received the kit on the Tuesday engineer had to visit on the Wednesday, Thursday AND Friday - bless him he’d never had such bother and I had 3 days of being inconvenienced and now everything is up and running I’ve had an email saying my next bill is for the ridiculous amount of £186 when it should be £131 (new contract is £120) - I’ve tried phoning but the automated stuff is so infuriating I end up hanging up, I’ve tried chat and they were of no help at all, asked Shiny to have someone call me - I can’t do that as I am the web chat team. Honestly driving me mad!Lied to about EDF
So I've messaged virgin media three times over an early disconnection fee over WhatsApp. All 3 times I've been promised the fee would waver. Guess what? It's been nearly a month and the bill still sits at it's final amount and I've gotten absolutely nowhere. It's no use messaging WhatsApp because they'll just lie to you. For anyone thinking of joining/renewing their contract AVOID LIKE THE PLAGUE!!!