Forum Discussion

husky123's avatar
husky123
Joining in
2 months ago

After renewing contract nothing but billing issues.

Hi All,

 

I recently renewed my contract with virgin media since then I have had to contact customer service several times to resolve billing issues. 

 

I agreed to renew my contract which is supposedly £42 per month but according to the virgin media app my bill is £47 per month, I was given a £5 rolling credit for the length of the contract. Each time I contact customer service via the web chat they assure me that the issue is resolved and it not happen again, yet viewing my bill it still does not show the rolling credit, any credit that gets apply then comes back the next month saying I didn't pay the correct amount, something is messed up within the billing and customer services systems which is causing me this headache. Can someone please help to resolve this once and all.....

 

Regards 

 

 

billing
customer serivce

2 Replies

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 months ago

    Hi husky123 thanks for posting and welcome back to our community.

    Sorry to hear of your billing issues. And for any inconvenience this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards
    Lee_R

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 months ago

    Hi husky123, thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
    Regards
    Lee_R