Contract Renewal Online
Like many I have a renewal offer for my contract which ends next month. The renewal states: “choose this deal and keep your current Virgin Media plan without losing anything”.
So, this deal should mean absolutely NO changes to anything I currently have and it is for £2 less per month than I’m currently paying. It states there will be a price increase next April of about £4 and the contract is again for 18 months. If that is the case then I’ll likely go for it but……
Before I click the renewal, can a Virgin Rep please confirm that my current Netflix Standard (without Ads) will remain that way? If not then I’m sorry but Virgin are attempting to mis-sell, a problem I’ve encountered before, hence my question. I did try contacting online chat but they couldn’t access the deal to confirm but did say that if I accepted it, then found anything had changed - including a NetFlix downgrade, then yes, that would be mis-selling and I would (again) have grounds for this to be corrected and compensated by Virgin.
Sorry to be so negative, but something always seems to goes wrong at renewal!
Thanks,
Neil
Hi NeilJP, thank you for speaking to us via private message.
If you have any further issues or queries, please don't hesitate to contact us.
Regards,
Daniel