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VM helping keep my account secure
Hi, does anyone know a way to contact someone at VM regarding account security? Not on my part, I'm very switched on and have a cyber security background. Twice in the past 2 weeks someone has called VM impersonating me and managed to get the login email address and password changed on my account despite not possibly knowing the memorable word. The call handlers I spoke with when I called to regain access were no help with suggestions on how it can be prevented from happening again. I feel I've done all I can on my part but now have no confidence in VM keeping my account secure.Virgin Media blocking email from outlook.com
All emails from our club email account (outlook online) are being refused by Virgin media for any blueyonder.co.uk email addresses: Generating server: GV4PR07MB10290.eurprd07.prod.outlook.com [To] "anyone"@blueyonder.co.uk Remote server returned '554 5.4.0 < #5.4.300 smtp;550 5.4.300 Message expired -> 421 4.2.0 MXIN618 Temporary SMC Policy Violation detected, retry later ;id=PKb0uoEA0d0pmPKb0uIZQy;sid=PKb0uoEA0d0pm;mta=mx7-prd-nl1-vmo;dt=2025-06-11T14:30:22+02:00;ipsrc=52.101.84.46;>' Original message headers: Received: from PA4PR07MB7309.eurprd07.prod.outlook.com (2603:10a6:102:d0::23) by GV4PR07MB10290.eurprd07.prod.outlook.com (2603:10a6:150:297::14) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.8813.30; Wed, 11 Jun 2025 10:59:23 +0000 Received: from AS8PR07MB9493.eurprd07.prod.outlook.com (2603:10a6:20b:636::18) by PA4PR07MB7309.eurprd07.prod.outlook.com (2603:10a6:102:d0::23) with Microsoft SMTP Server (version=TLS1_2, There's more header information available - I just put the first few lines to show the source. This has been going on for a week now, and is becoming seriously problematic. It appears to be a virgin media configuration problem. Can anyone in virgin media resolve this please?
A Virgin media IP address has attempted to log in my NAS
I have experienced an attempt to break into my NAS drive. My security settings blocked it. The NAS sent me a note as follows: "The IP Address [REMOVED] experienced 3 failed attempts when attempting to log into FTP running on Diskstation within 3 minutes and was blocked at 18.06.2025 07:36." I have not experienced an attack for over 12 months, so was surprised and went and did a check that my NAS is still secure. I did a quick trace of the IP address, and it is based in Liverpool and issued by Virgin Media. I assume it is a bot. But who should I notify in Virgin Media that it is hacked? Thanks very much.Spam, fraudulent calls from Virgin.
I've been getting calls nearly every day now from this number 08000525306 & it shows up on my phone as Virgin Media. I've been unable to answer until today & a guy was on the line. Asked to speak to me, gave me my full name & even told me some of my package I had & how long left. And he was calling to see if there's anything they could offer me or discounts on offer, so I needed to just pass the security phase to proceed. When I said I wasn't interested in adding anything or changing anything, he just hung up on me. When I called the number back about 5 minutes later, it went to Virgin Media & the automated voice said, it looks like we tried calling you today. So, is someone in one of Virgin Media's offshore call centres acting maliciously? Because I googled this problem & there's a site for identifying who called you & a lot of people have been getting the same thing. So, Virgin better get to grips with this, or better yet, stop having your call centres abroad in places where telephone scamming is rife.Latest Phishing News 17/06/2025
Latest Phishing News 17/06/2025 We’ve been made aware of phishing emails circulating that contain the content shown below. Please note that these emails were NOT sent by Virgin Media O2 and should NOT be responded to. Do not click on any links or reply to these messages. Instead, we recommend deleting them immediately. If you'd like to report the email, you can forward it to our dedicated phishing inbox at phishing@virginmediao2.co.uk. Email 1 VIRGINMEDIA ACCOUNT MANAGEMENT 2025© Dear Valued User, Starting from June 15, 2025 All users who have not confirmed their email account will no longer be able to log in to their email addresses. We are currently checking on our email server to delete all inactive users, kindly confirm that your email is active by Log-In on the link below. UPGRADE NOW TO THE NEWEST VERSION <LINK REMOVED> Sincerely, Virginmedia Account Management. ©2025 Email. All Rights Reserved. Email 2 Dear User, we are closing all our OUTDATED WEBMAIL as of 17th of June 2025. Kindly Update your account with the link below to avoid closure of your webmail permanently: UPDATE WEBMAIL Take a minute to update your webmail for a safer and full featured mailbox experience. Copyright Virgin_Inc, 2025. All Rights Reserved. Email 3 Virginmedia has shared access to "Approved Documents.pdf" With You xxxxxxxxxxx@virginmedia.com Review Documents Email 4 Dear Valued Customer, We have tried several times to warn you, but we have not received a response from you. We are no longer responsible for the possible consequences that you can experience. We have detected that your device is at risk of being infected with viruses, it may soon corrupt your sim card, data, photos and contacts if no action is taken. Renew Email 5 MEDIA VOICE MAIL Voicemail Notification from your contact Caller ID: +44 **** ***** Message Duration: 58 seconds Action: PLAY HERE“Online security changes not saved” error
I’m having an issue with the online security pages when trying to save a website I wish to block I get the following error message “sorry the changes you made were not saved, please try again” Phoned tech support yesterday, they said they had resolved the issue and to wait a day before trying again. The issue not resolved and I’ve tried resetting the hub, different laptop/phone, different browser without any success. can any mods assist?Latest Phishing News 13/06/2025
Latest Phishing News 13/06/2025 We’ve been made aware of phishing emails circulating that contain the content shown below. Please note that these emails were NOT sent by Virgin Media O2 and should NOT be responded to. Do not click on any links or reply to these messages. Instead, we recommend deleting them immediately. If you'd like to report the email, you can forward it to our dedicated phishing inbox at phishing@virginmediao2.co.uk. Email 1 Dear Valued Customer, Your account [xxxxxxx@ntlworld.com] has been blocked due to the expiration of your Antivirus Protection plan . To continue using our services, you must renew your subscription. As per our policy, failure to renew your antivirus protection within the next 48 hours will result in the suspension of your account, and it may be permanently deleted from our system. Please review your plan status below: Account Number: #xxxxxxxxx Subscription Plan: Antivirus Protection Plan Status: Expired Expiry Date: Fri,13 Jun-2025 Ren-ew Email 2 VIRGINMEDIA Protection Urgent Service Notice – Immediate Action Required Hello xxxxx.xxxxxx, We’ve sent you multiple alerts regarding your subscription. Immediate action is needed to maintain your digital protection. Your protection coverage has expired. This leaves your account exposed to potential online threats. To continue receiving uninterrupted protection services, please renew your subscription as soon as possible. ⚠️ Important Notice: Service suspension will occur within 48 hours unless you renew your protection plan. Renew Protection Now Email 3 Dear Valued Customer, Your account [xxxxxx.xx@ntlworld.com] has been blocked due to the expiration of your Antivirus Protection plan . To continue using our services, you must renew your subscription. Your McAfee license runs in 1 day. We remind you of shopping on the Internet without surfing an antivirus program, shopping or making it online that makes you vulnerable to monitoring malicious threats, malware and viruses. Renew and restore access now
