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Someone else has logged into Netflix on Stream box
For the past few months I have had Netflix premium charges added to my Virgin Bill. This is something I have not signed up for as I have a separate Netflix that I have had for years and also I had never plugged in the stream box. Each month I have spoken to Virgin who insisted that it was me or a family memeber (I live alone so that isn't possible) authorising the Netflix subscription each month even though I have cancelled it through my online Virgin Account. I have asked them if someone else could be accessing my Virgin Account to charge Netflix and I repeatedly get told this couldnt happen. Since this is the 4th month I was contacting them to complain, I was finally put through to complaints who tried to resolve the problem by offering me a refund (which I appreciate) and also telling me to not login to netflix on my TV. I decided to finally set up the stream box and see if I could add my personal Netflix account to the box to solve the issue but when I opened the Netflix app I was met with the profile screen showing 5 profiles, all names I didn't know and a message in French saying 'Le verrouillage du profil est ACTIVÉ' meaning 'profile lock activated' You have to have a pin to access any of the profiles. I checked other apps like Disney and Prime and those go straight to a login screen as I would expect. I have sent images to the complaints team and I have been told it will be looked into and to try a master reset on the stream box. I would like to know of this has happened to anyone else and what the resolution was?Latest Phishing News 19/02/2025
Latest Phishing News 19/02/2025 We have been informed about the following Phishing Emails that contain the content copied below. These emails were NOT sent by Virgin Media O2 and should NOT be responded to. Please DO NOT visit the links included in the emails or respond. The emails should be deleted and ignored, and can be forwarded on to our dedicated Phishing Mailbox. Email 1: You have a new upgrade We are sorry to inform you that your account version is out of date. Log in to upgrade to the newest version of mail. Log in now Please update your mailbox to avoid imminent closure of your account Thank You Email 2 YOUR MEDIA UPDATE IS READAY Hello, "Starting from February 18th, 2025, customers that are yet to update their email account will no longer be able to log in to their account through email addresses due to recent new year upgrades. Please follow the link below to update your account : New Version Thank You. Please do not reply to this message. Mail sent to this address cannot be answered. Email 3 Dear User, Starting on February 20th, 2025, (BLUEYONDER) customers that are yet to update their account will no longer receive emails due to the recent security upgrades. Please use the link below to secure your mailbox. Failure to update now will lead to temporary delays for all Incoming/Outgoing emails, CLICK HERE TO UPGRADE Thanks, Please do not reply to this message. 2025 This email was sent securely to: ([Email])calls from number saying its virgin media
Hi I recently cancelled my contract as it was nearly up and virgin wanted to double the price for the same package so I gave notice to cancel .Since then I have been getting calls from [MOD EDIT: Spoofed number] saying its virgin media , I gave three characters from my password and they seemed to know all about my package.but when I phoned virgin on 150 they dont know who it is .Has anyone else come across this many thanks.
