Forums
Security matters
For internet security tips and help staying safer onlineSwitched On Families
Swap and share practical advice with other parents
Recent Content
Latest Phishing News 23/05/2025
We’ve been made aware of phishing emails circulating that contain the content shown below. Please note that these emails were NOT sent by Virgin Media O2 and should NOT be responded to. Do not click on any links or reply to these messages. Instead, we recommend deleting them immediately. If you'd like to report the email, you can forward it to our dedicated phishing inbox at phishing@virginmediao2.com. Email 1: Email 2: Email 3: Email 4: Email 5:Latest Phishing News 19/05/2025
Latest Phishing News 19/05/2025 We have been informed about the following Phishing Emails that contain the content copied below. These emails were NOT sent by Virgin Media O2 and should NOT be responded to. Please DO NOT visit the links included in the emails or respond. The emails should be deleted and ignored, and can be forwarded on to our dedicated Phishing Mailbox. Email 1: Virgin Media IMPORTANT NOTICE FOR: xxxxxxxx. Your membership has expired! Payment Information: We have attempted to contact your account several times with notifications and warnings, but have not received any response from you. Please renew your subscription, as you are now unprotected against cyber attacks and hackers. For your own security, we strongly recommend that you renew your subscription. If you have not renewed your membership, your account will be closed within 48 hours. ID: xxxxxxxx Email: xxxxxxxxx@blueyonder.co.uk ACTIVATE AUTOMATIC RENEWAL Account will close in: 48 hours. This email was sent to xxxxxxxxxx@blueyonder.co.uk If you no longer wish to receive emails from us, you can unsubscribe. Email 2 MyVirgin Media Dear Email user, We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used. in order to continue to access your Mailbox after May 19th, 2025, you will need to Confirm you accept the Terms of Service. Click here and Re-login and Update now! If you do not want the new Terms of Service and Privacy Policy to apply to you, you will no longer be able to access your account from May 20th 2025. If you would like the contents of your email account, you may obtain a copy of your data by clicking here British Telecommunications plc 2025. We're registered in England at 1 xxxx Street, London, United Kingdom, xx xxx (company number xxxxxxx). Please do not reply to this email. Mail sent to this address cannot be answered Email 3 From: Vlrgin.net Service <xxxxxxx@blueyonder.co.uk> Subject: 7 / PENDING MESSAGES UNDELIVERED YOU HAVE 7 UNDELIVERED/PENDING MESSAGES Dear user, Your email provider has prevented the delivery of 7 new emails to your inbox as of Today because the synchronization of messages failed due to an error in the mail server. You can review this here and choose what to do with them. Read Message Email 4 CURRENTLY FROM 02 Virgin!! Dear User, Your security and privacy are our top priorities. To ensure your account is protected, please verify your email address by following the link below: CLICK HERE TO SECURE YOUR EMAIL Why is this important? Prevent unauthorized access to your account Enable security notifications and alerts Ensure you receive important account-related updates Thank you for helping us keep your account secure. Sincerely, 02 Security Team
reclassification request
Hello, It was recently brought to our attention that some of our customers experience issues when accessing several of our servers due to the URLs being listed in Virgin Media AV. URLs in question res-cp1-uk.yyz2.websiteservername.com res-cp2-uk.yyz2.websiteservername.com sh-cp1-uk.yyz2.servername.online sh-cp2-uk.yyz2.servername.online sh-cp3-uk.yyz2.servername.online sh-cp4-uk.yyz2.servername.online I have audited the servers and, indeed found some issues on one of those. Currently there is no abuse found on any of the machines. Could this be re-classified, please, so the customers are able to access cpanels?Possible scam help
My elderly dad has been receiving calls for a week from Virgin Media urging him to renew his contract. He answered today and was on the phone for an hour. He is happy with the offer but I’m concerned as they asked for the first 5 digits of his bank account and his date of birth. is this something virgin ask for? He has got an email from them but haven’t been able to see that yet to check it looks real. Thank youHow do i block youtube
I was able to block youtube before from all devices by entering a lsit of website addresses in the Essential security tab - websites Blocked Websites Add websites that you always want parental controls to block access to I removed the list for awhile and now wish to reblock it. however, i cant add a single website to the list - everytime i clock save changes its gives the error message Sorry the changes you made were not saved, please try again I supose this is to force me to pay for the Advance security? Any help or pointers greatly appriciated.Latest Phishing News 14/05/2025
We’ve been made aware of phishing emails circulating that contain the content shown below. Please note that these emails were NOT sent by Virgin Media O2 and should NOT be responded to. Do not click on any links or reply to these messages. Instead, we recommend deleting them immediately. If you'd like to report the email, you can forward it to our dedicated phishing inbox at phishing@virginmediao2.com. Email 1: Email 2: Email 3: Email 4: Email 5:Email address cancelled
My email address set through blue yonder 20 years ago is [MOD EDIT: Removed] i have an ongoing virgin broadband and yet according to technical on the phone this email address has been cancelled. I am losing business by the second and yet no one can help me!! also no emails being sent to us are bouncing back? so none of customers know that we aren’t getting them I am at loss here any ideas??
