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Websafe doesn’t work
Virgin Media’s Websafe isn’t working. I’ve complained to Customer Services but to not avail. On one call I was asked to visit an adult site (which I refused) to test if it wasn’t working. Virgin dismissed my complaint after saying they tried to contact me despite not contacting me. I believe not providing a working Websafe is u lawful and a breach of contact. Next stop will be the watchdog but I’m hoping for an answer here first.Essential Security Controls - will not save after changes
I am trying to block access to certain websites, but after selecting the options, I am unable to save the changes. Although I blocked these websites in the morning, I realized my child can still access them, so I don't understand why it has not worked and why the settings will not save after. I get a notification which reads "Sorry the changes you made were not saved, please try again" each time. Any recommendations on how I fix this?Latest Phishing News 10/04/2025
Latest Phishing News 10/04/2025 We have been informed about the following Phishing Emails that contain the content copied below. These emails were NOT sent by Virgin Media O2 and should NOT be responded to. Please DO NOT visit the links included in the emails or respond. The emails should be deleted and ignored, and can be forwarded on to our dedicated Phishing Mailbox. Email 1: Hello! You have (3) New missed message on your mail Duration: 1:59 secs Received :April 10th, 2025 PLAY VOICE MESSAGE Please do not reply to this e-mail. Mail sent to this address cannot be answered. Email 2 Your latest bill cannot be processed Dear customer, We are contacting you to let you know that we were unable to process your latest Virgin Media or Mobile bill at this time April 9, 2025 at 06:09:08 PM. The billing information associated with your account may have recently expired. To ensure that your service has not been interrupted, we require you to confirm and verify your account billing informations with us immediately, in order to avoid any interruption on your service.n. Go to My Virgin Media Kind regards, The Virgin Media team Email 3 Virgin 02' Media Hi user, We are shutting down all outdated versions of our mailbox as of 8th of April 2025. Please follow the link below to update your account : CLICK HERE TO LOGIN. Notice: Ignoring this message would lead to the deactivation of your Mailbox without permission. Thanks, The Virgin' 02 TeamParental Controls Stuck On
I recently moved house and had my services moved with me. However, I've noticed many websites (e.g. (http://nordvpn.com) are blocked stating that the Parental Controls are currently On. When I check my Virgin Media account, this (along with Virus Protection) have definitely been toggled off. Can someone help me with this?
Email Hacked
Recently my wife's virgin media (ntlworld.com) email was hacked. Obviously the first thing I did was changed the password. However since then some miscreant has set-up accounts on 2 games platforms using my wife's email address. I myself then accessed these platforms and changed the passwords and set-up 2FA. Then closed the accounts. Next thing I know, the miscreant has managed to somehow intercept the OTP sent by one of the platforms and cancel the "cancellation" and reset the password. I have again changed the password to my wife's email, reset the password on the affected games platform and re-issued the cancel instruction. Can someone explain to me how the hacker is able to intercept the OTP codes sent by the games platform?WebSafe Parental Controls not working
Hi there - like a few other people are reporting my Websafe "Parental Controls" don't appear to be working. They are switched on in the My Virgin Media Online Security page, but websites are not being blocked that should be. I have checked my DNS is correct, and switched off and back on the Parental Controls, and rebooted the router, but the problem still exists. Please advise how this can be resolved. ThanksRecent possible scam call
Earlier today I was called by 0800 052 8675 after they had been trying me for a few days. The woman on the line was speaking fast and I had trouble hearing, but she offered me an upgraded package for supposedly the same price as mine was due to increase in two weeks time. This would include faster broadband speed and something that would require an extra plug in that I didn't quite follow. I did not hand over any financial details but was stupid and gave over my address. They have followed up with a text confirming the upgrade and a yodel tracking link, as well as an email from webteam@virginmedia.com with additional documents, neither of which I have opened. It all seemed a bit vague, so I was hoping that somebody here could provide some clarity.
Strange email
I've had a strange email from Virgin _IT Desk with the Subject of Service Maintenance. When opened, it says Service Maintenance VirgIn IT_ Desk [MOD EDIT: Removed] VM Broadband We are disconnecting your old version of our Mailbox email accounts as of April, 4th 2025. You are required to re-login below and confirm your email is still active. [MOD EDIT: Removed] Do not reply directly to this email as you won't get a response Thanks, @2024 [MOD EDIT: Spoofed numbers] I have sent a copy of this to the Virgin phishing but can this be legit? Any advice please?suspicious email from 'VM' is it geniune?
received this email this morning. Seems a bit suspicious, so have NOT clicked on any links, just viewed the content. Anyone from VM able to check this please. (all personal details removed for security, obviously) from 'Virgin media' <email@em.virginmedia.co.uk heading (My Name, removed, obviously!!) your Virgin Media TV box needs an upgrade We wanted to let you know that you are now eligible for Virgin TV 360, at no extra cost. What do I need to do? Click here to log in to My Virgin Media and request your update. Alternatively, you can visit the ‘Apps and Games’ section on your current TV box and select the ‘Upgrade now’ app. Simply follow the steps on the screen. We’ll send you a new 360 remote, and an ‘Install now’ app will appear to help you finish setting things up. Here’s how it works We can’t transfer your recordings and settings when you switch to 360, so make sure you watch the shows you need to before you hit that button. You can still watch many of them on Catch Up or On Demand (depending on which TV pack you have). Watch our handy video on how to complete the upgrade, here. To learn more about the benefits of 360, head here. Thanks, The Virgin Media team This email has been sent to the following address: (removed) by Virgin Media. Don't miss out on our news and offers, just add email@em.virginmedia.com to your address book. For more information about us, or to view our privacy policy, please visit the links below: Help | My Virgin Media | Privacy | About us Remember, Virgin Media will never ask you for personal information via email. 0547
