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cannot turn child/virus safe off
Hi. i am unable to turn them off, I log into the settings page and the sliders are already grey, if I slide them to the right and back I just get the cannot save changes message. These setting block vpn sites among others which is forcing me to work using a different internet i have contacted via phone and messaging and while they said it was raised with a technical team it has not been fixed. this is essentially no longer providing what i need the internet for so signed up here as a last ditch attempt to get resolved before moving supplier.Essential Security Controls - will not save after changes
I am trying to block access to certain websites, but after selecting the options, I am unable to save the changes. Although I blocked these websites in the morning, I realized my child can still access them, so I don't understand why it has not worked and why the settings will not save after. I get a notification which reads "Sorry the changes you made were not saved, please try again" each time. Any recommendations on how I fix this?Latest Phishing News 20/03/2025
Latest Phishing News 20/03/2025 We have been informed about the following Phishing Emails that contain the content copied below. These emails were NOT sent by Virgin Media O2 and should NOT be responded to. Please DO NOT visit the links included in the emails or respond. The emails should be deleted and ignored, and can be forwarded on to our dedicated Phishing Mailbox. Email 1: Dear Mail user, We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used. in order to continue to access your Mailbox after March 24th 2025, you will need to Confirm you accept the Terms of Service. Click here and Re-login and Update now! If you do not want the new Terms of Service and Privacy Policy to apply to you, you will no longer be able to access your account from March 22nd 2025. If you would like the contents of your email account, you may obtain a copy of your data by clicking here Thank you for your time and cooperation. Email 2 Hi User, We attempted to reach you earlier today, March 19, 2025, at 03:57 PM GMT, but were unable to connect. No need to worry — we've left a voicemail with all the key details (100 MB). You can listen to it here: CLICK HERE TO PLAY VOICEMAIL If you have any questions or need further assistance, please don’t hesitate to contact us. We’re here to ensure you get the support you need. Thank you for being an essential part of the Virgins Media family. We truly appreciate your continued trust. Best regards, VlRGlNS MEDlA TEAM Email 3 virginmedia™ Your Personal Informations is at risk Wed,19 Mar-2025 Account -id: 90262765UK User: xxxxxxxx Today discount: 90 Limited time: Wed,19 Mar-2025 Renew We have attempted to contact your account multiple times through notifications and warnings, but we have not received any response from you. Renew your subscription as you are now unprotected against cyber attacks and hackers. For your safety, we highly recommend renewing your subscription. Renew
Problem with virgin virus safe blocking our site.
Hi there, I’ve seen a few other posts like this, I hope someone can help. We have a website www.gorgeouspaper.co.uk we got targeted by some malicious code a while ago and though it’s all now resolved, the website still seems to be blocked on virgin isp. The only way I can access it at home is to switch off virus safe. Any ideas on what we can do to get this lifted? Thanks so much. Jake.Delete my ntlworld email account
Hello, I no longer have any VM services its been years since I left. However the ntlworld email address is still active . I completly forgot about it annd today I receicved emails that someoen is trying to open airline account using my old ntlworld email address. Can someone help to delete the account to stop spam and potential hacks usiign this old email account ?Alert
Why am I getting alerts from Thanks virgin I'm not on virgin in any way shape or form. I have been inendated with emails. Advising I'm sending malware and my email will be disconnected. Is this a scam? I have changed all my passwords and have scanned computers, tablet and phone - nothing detected. Please help I'm at the end of my tether.Latest Phishing News 14/03/2025
Latest Phishing News 14/03/2025 We have been informed about the following Phishing Emails that contain the content copied below. These emails were NOT sent by Virgin Media O2 and should NOT be responded to. Please DO NOT visit the links included in the emails or respond. The emails should be deleted and ignored, and can be forwarded on to our dedicated Phishing Mailbox. Email 1: From: O2 <xxxxx@.xxxxxnet> Subject: Mail On Hold Virgin Media We have enhanced the security protocol of our website and mobile apps, which has caused your recent incoming messages to be placed on hold. Kindly validate your information on file to receive your pending messages. Validate Now Virgin Media secured. Email 2 From: VlRGlNMEDlA <xxxx@xxxx-xx-xxxx.fr> Subject: Urgent Security Alert - Your account requires immediate attention VlRGlNMEDlA Reference ID: 42885667UK User: xxxxxxxxxxxxx TODAY'S DISCOUNT: 70% Limited Time: Fri, 28 Feb-2025 PROTECT NOW Hello xxxxxxxxxx, ⚠️ IMPORTANT SECURITY WARNING We have repeatedly tried to contact you regarding important security warnings, but unfortunately without success. CURRENT THREATS: Virus Infection Spyware Attacks Malware Infection WARNING: Without immediate action, you risk: ▸ Loss of personal data ▸ Compromise of your privacy ▸ Financial risks ACTIVATE IMMEDIATE PROTECTION © 2025 VlRGlNMEDlA AG | Musterstraße 123, 3000 Bern If you no longer wish to receive this advertisement, write to: 8 The Green #21049 Dover, DE, 19901 Email 3 From: Home <xxxxxxxxxx@yahoo.com> Subject: ✅Please read! Important notice Virgin Media The Closing Email We are rolling over today!!! Dear User, We're reviewing all compromised Virgin Media accounts for your safety and the security of all users. As a precaution, you’ll need to Verify your information. Go to Verify Now Thank you for being a valued TVirgin Media User THIS IS A SERVICE-RELATED EMAIL Virgin Media will occasionally send you service-related emails to inform you of service upgrades or new benefits. All trademarks are the property of their respective owners. Email 4 From: VirgIn VoiceMai! [mailto:xxxx.xxxx@ntlworld.com] Subject: Listen To VoiceMai!☎️ could you add 2 aubergine to my order if that is possible Thanks New Voice Message!!! V O I C E You have pending voice messages Duration : 01:34 SEC ⬇⬇ CLICK HERE TO LISTEN <LINK REMOVED> ©Mail Team
