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verify your identity
I've had about 20 emails in the last 2 days from Virgin Media O2 asking me to verify my identity. Requests made from various places across the UK on a Windows device with the IP in the message. Each IP address is different. I've no idea if someone is trying to hack into my Virgin Media account and a little concerned. Is there anything I need to do or how do I go about speaking to someone at Virgin? No idea how to get past the chat bots or the automated system. Thanks ScoobsPhone number listed to someone else
My mobile number seems to be attached to someone else's account. I do not have any virgin media products, yet I am recieving phone calls and text messages about an active account under a different name. I can see their direct debits and package details. This seems like a huge security and gdpr issue. How can I fix this?Unknown Device on Network
I have the Virgin Media Connect App on my phone and noticed yesterday and unknown Device on My Devices & Network "BSkyB Ltd" which I don't recognize not ever having used Sky. I've managed to pause it but how do I delete it? Have reported it to mailto:Customersecurity@virginmediao2.co.uk but they've not been back to me. ThanksLatest Phishing News 28/10/2025
We’ve been made aware of phishing emails circulating that contain the content shown below. Please note that these emails were NOT sent by Virgin Media O2 and should NOT be responded to. Do not click on any links or reply to these messages. Instead, we recommend deleting them immediately. If you'd like to report the email, you can forward it to our dedicated phishing inbox at phishing@virginmediao2.co.uk. Email 1: Email 2: Email 3: Email 4: Email 5:Can I stay with Windows 10?
I really need the help of a sympathetic member. I seem to recall reading a message from Microsoft, that if I don't upgrade to Windows 11, my PC won't be protected. I have F-Secure, part of Homeworks. If I don't take action, can I be confident that I have sufficient protection? And will Windows 10 still function after the deadline? I am 80 years old. My PC is for domestic use, including banking and shopping. I have scrolled through the forum's Q & A's on Windows 11, and most of it went over my head. Thanks......How do i block youtube
I was able to block youtube before from all devices by entering a lsit of website addresses in the Essential security tab - websites Blocked Websites Add websites that you always want parental controls to block access to I removed the list for awhile and now wish to reblock it. however, i cant add a single website to the list - everytime i clock save changes its gives the error message Sorry the changes you made were not saved, please try again I supose this is to force me to pay for the Advance security? Any help or pointers greatly appriciated.Latest Phishing News 17/10/2025
We’ve been made aware of phishing emails circulating that contain the content shown below. Please note that these emails were NOT sent by Virgin Media O2 and should NOT be responded to. Do not click on any links or reply to these messages. Instead, we recommend deleting them immediately. If you'd like to report the email, you can forward it to our dedicated phishing inbox at phishing@virginmediao2.co.uk. Email 1: Email 2: Email 3:Unable to block a specific website through the Online Security portal
I've tried 3 different browsers and cleared the cache on each of them multiple times but each time I enter the website address, click Add, then Save Changes, I get the same error message as in the attached screen shot. Does anyone have a solution to this issue please?
