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Latest Phishing News 10/10/2025
Latest Phishing News 10/10/2025 We’ve been made aware of phishing emails circulating that contain the content shown below. Please note that these emails were NOT sent by Virgin Media O2 and should NOT be responded to. Do not click on any links or reply to these messages. Instead, we recommend deleting them immediately. If you'd like to report the email, you can forward it to our dedicated phishing inbox at phishing@virginmediao2.co.uk. Email 1: (1) Missed voicemail from xxxxxxx@virginmedia Service Desk xxxxxxxx@virginmedia.com ▶︎ vm_8/26/2025_message.wav 43 KB Sincerely, Virginmedia Service Desk Email 2 VirginMedia Dear User, Your mailbox access will expire Starting September 25, 2025, we’re rolling out a new and improved Webmail system as part of our latest security enhancements. Click here to update your account: ⚠️ Important: Failure to complete this update may result in loss of account access. Sincerely, Please do not reply to this message Email 3 VlRGlNMEDlA Immediate Attention Required Alert: 22 reports received regarding your mailbox! Dear xxxxx, We’ve noticed suspicious activity associated with your email address, which has led to several complaints about possible malware or spam behavior. To maintain account security and prevent service disruption, please verify your account and scan your system within 24 hours. Account Number: 5XXX5508UK Security Condition: Suspended Time Remaining: 24 Hours We advise installing antivirus software immediately. We will automatically suggest the most effective option for you. Protect My Account Please note: your account will be automatically deactivated in 24 hours if no action is taken. For assistance, contact the VlRGlNMEDlA Support Team. This email was generated automatically — please do not reply.
Constant calls from 0800 052 5306
I keep receiving calls from 0800 052 5306, number belonging to the sales team. I don’t answer anymore but I’ve had strange interactions when I have - either the agent hangs up or is silent. Once they asked to confirm my name but the name they read wasn’t mine, then they hung up. I’m never told what it’s about and I’m not sure what the sales team would be trying to sell as I already have internet with VM. It’s advised in other forum convos to change marketing preferences online but there’s no option to deselect phone. It’s all comms option together. I’ve blocked the number now but it’s not a good look for VM to be harassing their customers with constant weird calls to the point where customers think they’re scammers..Latest Phishing News 06/10/2025
We’ve been made aware of phishing emails circulating that contain the content shown below. Please note that these emails were NOT sent by Virgin Media O2 and should NOT be responded to. Do not click on any links or reply to these messages. Instead, we recommend deleting them immediately. If you'd like to report the email, you can forward it to our dedicated phishing inbox at phishing@virginmediao2.co.uk. Email 1: Email 2: Email 3: Email 4: Email 5:Hacked Account - Blueyonder Email Address
We have a hacked secondary Blueyonder email account which we cannot access as the third party email address has been changed to one we do not have access to and this account is now being used to change the passwords on various online accounts to allow the hackers to purchase a large quantity of goods. This has been escalated through customer support to a higher IT level and was supposed to be dealt with and contact made within 5 days. 2 weeks later we have heard nothing. I have been on the phone with customer support over the last 2 days who cannot seem to help resolve. We now have a high level of fraudulant activity on various websites over the weekend. Is there any high level UK based number that I can use to escalate this as we are getting nowhere with the standard customer support.Parental controls not working
Good day, I have an issue with parental controls not working, I have tried pretty much everything I can think of as in the following Toggled the settings off and on again Reboot all devices and router Reset the router through the pin hole Checked DNS Spoke to customer support on chat who just say the settings are on and we have refreshed the settings wait 24 hours but nothing changes and I get the same outcome of not working. The outcome of it not working is the same if I do it via the app or the website. This is pretty frustrating as I have always had the settings set to on but all of a sudden they don't work? Does anyone know a fix to this as customer support seems to only have one idea and that's the " we have refreshed your setting just wait 24 hours " TIAIs this number a genuine VM contact
Hi, I received the following text from an unknown sender, Reminder ! Your technician visit is due tomorrow, PM slot. Please reply YES to confirm the appointment. Please contact our office on (01) 4405318 for any issues with this appointment. Important note: Secure your pets somewhere safe before we arrive. Thank you The contact number for this was 0861803974.
Linking Virginmedia to O2 accounts
I have had an interesting hour and a half discussion with Virgin Complaints team. As you know they now have a Virgin/O2 website linking your Virgin account with your O2 account. However, there is an issue. I can no longer sign into my O2 account, The reason is that my Virgin media sign in is different to my O2 registered sign in. Unfortunately the Viginmedia sign in is the same as the sign in on O2 for a telephone account my grandaughter uses( I pay the bill). When I try to link accounts they want to link my grandaughters account to my virinmedia account which I do not want because I would not be able to access my O2 account but only my grandaughters!!! There is no provision to link to another telephone number. If I try to change the email address it will not let me. It sends me round in circles. They have referred the matter to their IT department but it seems they have at least a 15 day delay!! VM also say they will not contact me but I will have to try after 15 days to see if I can link my telephone number to my VM account. If not what happens? I as the customer am not able to see my O2 account because of actions taken by VM. Not satisfactory at all. Another case of unforseen consequences leading to customer dissatisfaction. Is my problem a common problem?Latest Phishing News 01/10/2025
Latest Phishing News 01/10/2025 We’ve been made aware of phishing emails circulating that contain the content shown below. Please note that these emails were NOT sent by Virgin Media O2 and should NOT be responded to. Do not click on any links or reply to these messages. Instead, we recommend deleting them immediately. If you'd like to report the email, you can forward it to our dedicated phishing inbox at phishing@virginmediao2.co.uk. Email 1: Dear: xxxxxxx@ntlworld.com, We've noticed that your mailbox has not yet been updated to comply with our most recent security protocols. Although we've previously sent you notifications, the required changes remain incomplete. Your mailbox is now set for suspension within the next 24-48 hours. Follow the necessary steps below: CLlCK HERE TO UPGRADE AII rights reserved.© 2025 VirgnMedia Communications. Email 2 Virgin Media O2 Hello xxxxxx,, We are reaching out to inform you that a security verification has been initiated on your Virgin Media account (xxxxxxxx@xxxx.xx.uk).. As a precautionary measure, your account has been temporarily restricted. To restore full access and ensure your account remains secure, please click on "Sign in to My Virgin Media" and complete the verification process at your earliest convenience. . Thanks, The Virgin Media O2 team Virgin Media O2 JSU01/IDE2512 This inbox is not monitored, so please do not reply to this email. This email and/or the attachments contains information from Virgin Media and/or Telefonica UK Limited (O2) and may be confidential and legally privileged. Statements, representations and opinions expressed may not represent either those of Virgin Media or Telefonica UK Limited and are subject to contract. The information is intended solely for the attention of the addressee(s) and if you are not the intended recipient please delete it (including any attachment) from your system. Any disclosure, copying distribution or use of any of this information is not permitted. Registered offices: Virgin Media Limited, 500 Brook Drive, Reading, RG2 6UU. Registered in England and Wales: 2591237. Telefonica UK Limited, 500 Brook Drive, Reading, RG2 6UU. Registered in England and Wales: 1743099. For more information about us, or to see our privacy & cookie policy, check the links below. About us / Privacy
