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Switched On Families
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1 month ago72 Posts

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Latest Phishing News 25/02/2026
We’ve been made aware of phishing emails circulating that contain the content shown below. Please note that these emails were NOT sent by Virgin Media O2 and should NOT be responded to. Do not click on any links or reply to these messages. Instead, we recommend deleting them immediately. If you'd like to report the email, you can forward it to our dedicated phishing inbox at phishing@virginmediao2.co.uk.
Int-Sec
12 days ago Place Security matters
705Views
1like
0Comments
Anyone switched to a router/modem with better parental controls?
I'd quite like to set up schedules and more granular content filtering at the network level as a parental control. I know VM has the Connect app that lets you manually pause, but I'd like something a bit more scheduled. Plus, the ability to block and whitelist specific URLs and other content blocking etc. So I guess getting a different router and using that with the VM Hub in modem mode might work. But which one has the best parental controls? Anyone switched to one? TP-Link, Asus, etc?
wifimanager
1 month ago Place Switched On Families
parental controls
235Views
0likes
6Comments
Parental controls not working - please help
Hi everyone - parental controls will not save changes and I urgently need help with this to block content. Can anyone help at all?
sarah2026uk
1 month ago Place Switched On Families
323Views
0likes
7Comments
Blocked website parental controls
We have a stead fast no YouTube rule in our house and prior to being with virgin we had no problem blocking it via our provider because kids will be kids! I’ve blocked it via the connect app but they can still access it via the tv (I’ve used individual device settings to block phones/tablets) how can I get it to work?
JulieLR
1 month ago Place Switched On Families
parental controls
500Views
0likes
15Comments
Parental controls not working
Good day, I have an issue with parental controls not working, I have tried pretty much everything I can think of as in the following Toggled the settings off and on again Reboot all devices and router Reset the router through the pin hole Checked DNS Spoke to customer support on chat who just say the settings are on and we have refreshed the settings wait 24 hours but nothing changes and I get the same outcome of not working. The outcome of it not working is the same if I do it via the app or the website. This is pretty frustrating as I have always had the settings set to on but all of a sudden they don't work? Does anyone know a fix to this as customer support seems to only have one idea and that's the " we have refreshed your setting just wait 24 hours " TIA
Mightyroyals
1 month ago Place Security matters
parental controls
security
web safe
WebSafe
531Views
0likes
19Comments
Parental controls not working
As the title says. Parental controls not working. they are turned on. No vpn. please help.
Saffy2023
1 month ago Place Switched On Families
1.2KViews
0likes
14Comments
Parental controls. Website blocking doesn't work. Internet pause doesn't work.
How do I get websites in the blocked list to actually block? I have several websites listed but all sites are still accessible on all devices connected to the network. What am I doing wrong? Also internet pausing says "we are working hard to fix this ASAP" but its been like that several months. When is this going to be fixed? I switched over from Sky to Virgin and the parental controls were something that specifically attracted me to Virgin. Any help will be much appreciated!
mike2000uk
1 month ago Place Switched On Families
342Views
0likes
7Comments
hacked mobile and account virgin
hi i have been hacked including my mobile number and my email on my account changed i went to the o2 shop and reported it via phone which was a week ago they tried to hack my virgin banking but the bank was blocked, i was told the fraud team would be in touch and they have not been in touch the longer they have my account the more worried I'm getting. can you give me a update
grahame15
1 month ago Place Security matters
email
hacked
security
141Views
0likes
3Comments
Parental Controls
Seems lots of people have the same issue of parental controls not working… has anyone actually got a resolution to the issue?
Cmrn37
1 month ago Place Security matters
parental controls
521Views
0likes
10Comments
WebSafe Parental Controls not working
Hi there - like a few other people are reporting my Websafe "Parental Controls" don't appear to be working. They are switched on in the My Virgin Media Online Security page, but websites are not being blocked that should be. I have checked my DNS is correct, and switched off and back on the Parental Controls, and rebooted the router, but the problem still exists. Please advise how this can be resolved. Thanks
BuzbyB
1 month ago Place Switched On Families
parental controls
WebSafe
6.4KViews
0likes
18Comments