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Delete old ntlworld accounts
Hi there I left Virgin Media over 5 years ago and was told my old email accounts would be deleted within 90 days. I have 3 different accounts and all are still active but have been hacked. I am unable to log into any of them to try to get them deleted as I no longer have a Virgin Media account, so is there a way I can get this done some other way? I see lots of others have had this very issue, have you had it resolved? Thanks very much Lucy
Scam
Hi, last week we had a call claiming to be from Virgin regarding our low wifi speed. It went on for ages and as we struggled to understand what they wanted us to do we ended it. We then called Virgin this week, as our wifi is very slow, they had no record of the call but agreed it was slow and sent us a new router and booster. Today we’ve had repeated calls asking us if we’ve installed it yet - is this a scam?Can anyone please help? Potential phishing email for a pod?
So I got sent a text message today talking about a deal on a free pod to boost my wifi and to check my emails. I did this and found an email through my phone. As a precaution, I messaged the Virgin team on my laptop in case it was a phishing email. The advisor told me that the email was not a scam but the offer is only open to people who have an extra 1GB deal which I do not have, therefore I cannot have the offer. After explaining that the email says I can have a free pod she then said it was a scam after I opened the email link and entered my surname and postcode. I phoned Virgin and it appears I have ordered a pod. The email came from the address mailto:smartsupport@account.virginmedia.co.uk When I enter this address to check if it's legit Google tells me it's most likely a phishing scam address. The original advisor was not willing to apologise for telling me it's not a scam and could not see my issue so I'm very confused and very annoyed. Is there anyone on here that can please confirm whether this email address is legit or not as if not then I need to tell Virgin. Thank youSetting Up Parental Controls
I’ve been trying to put the parental control on my Virgin Media account via My Virgin Media, Account Settings, Online Security. It comes up with the following message every time I do this “Sorry the changes you made were not save, please try again” (see photo below). I then return to the page and the change in setting hasn’t been saved. I’ve tried doing this via the App and via various browsers with the same result. I’ve also done all the normal stuff of resetting the Router etc. but that hasn’t made a difference. Can anyone help please.
VM phishing email but VM aren't interested
I get this email spam email regularly and I forward on to the phishing email address at VirginMedia, and this is their standard response: Thanks for checking in with us. We’re only able to confirm if emails sent from Virgin Media O2 are genuine. As the email you received appears to come from someone else, you’ll need to contact that company using their official contact details to check if it’s real. Treat the email with caution – don’t click on any links or share personal details until you’ve confirmed it’s genuine. Need more help? Get in touch with our team here. Take care, The Virgin Media O2 team Does VM not do anything about scammers pretending to be VM any more? Or is this just another indication that VM is washing its hands of its email service altogether and you just can't be bothered to do anything about it?
Think I've been hacked
Yesterday 17 Nov about 3.45 i had three emails, all within 3 mins of each other along with some texts ,they look genuine from virginmedia but have got a London ip address were the request was made from ,I have a w midlands ip .First one saying verify it's you .The 2nd email a request as been made to change your email address from the one I recognised to a different email I didn't recognise and they sent a request to the email I don't recognise to approve change . The third saying email as changed to email I don't recognise. Now I can not log in to my virginmedia account , ,worried I've been hacked I have phoned Virginmedia twice but all I get is 'IT will ring you back in a couple of days' after they couldn't sort or put me through to someone who could help .
