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Latest Phishing News 17/04/2025
We have been informed about the following Phishing Emails that contain the content copied below. These emails were NOT sent by Virgin Media O2 and should NOT be responded to. Please DO NOT visit the links included in the emails or respond. The emails should be deleted and ignored and can be forwarded on to our dedicated Phishing Mailbox. Email 1: Dear Valued User, "Starting on 17th, April 2025, customers who have not confirmed their email account will no longer be able to log into them through email addresses. due to the recent security upgrade. Please use the link below to secure your mailbox: [Check New Version] Please do not reply to this e-mail. Mail sent to this address cannot be answered. Email 2: VGMail©2025 Connection This is the last time we will notify you that we will stop processing all incoming emails in your account because you failed to verify your account which may lead to permanent deletion of your account from our database in the next few hours. Kindly take a minute to complete our email verification below : [CHECK FOR VERIFICATION] Thank You. Please do not reply to this messsage.Mailsent to this adddress cannot be answered Email 3: Dear Mail user, We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used. in order to continue to access your Mailbox after April 25th 2025, you will need to Confirm you accept the Terms of Service. [Click here and Re-login and Update now! ] If you do not want the new Terms of Service and Privacy Policy to apply to you, you will no longer be able to access your account from April 28th 2025. If you would like the contents of your email account, you may obtain a copy of your data by clicking here Thank you for your time and cooperation. Email 4: Virginmedia Immediate Action Required – Fri,04 Apr-2025 Suspicious activity detected on your account. Immediate action is required to maintain security. Account Details ID: 03811-UK Username: xxxxxxxxxxx Dear xxxxxxxxx, We've detected unusual login attempts and an increase in phishing threats targeting CenturyLink users. Updating your security settings and antivirus protection is critical. As a valued user, you qualify for an exclusive security upgrade at a discounted rate. Protect your personal data by securing your account now. Failure to update your security settings within 24 hours may expose your account to potential threats. Email 5: Virgin Media We are closing all old versions of our mail-box as of today. Please, you are required to upgrade. [CLICK HERE TO PROCEED] Please do not ignore this message. Best regards, The Virgin Media Team
Websafe doesn’t work
Virgin Media’s Websafe isn’t working. I’ve complained to Customer Services but to not avail. On one call I was asked to visit an adult site (which I refused) to test if it wasn’t working. Virgin dismissed my complaint after saying they tried to contact me despite not contacting me. I believe not providing a working Websafe is u lawful and a breach of contact. Next stop will be the watchdog but I’m hoping for an answer here first.Essential Security Controls - will not save after changes
I am trying to block access to certain websites, but after selecting the options, I am unable to save the changes. Although I blocked these websites in the morning, I realized my child can still access them, so I don't understand why it has not worked and why the settings will not save after. I get a notification which reads "Sorry the changes you made were not saved, please try again" each time. Any recommendations on how I fix this?Latest Phishing News 15/04/2025
Latest Phishing News 15/04/2025 We have been informed about the following Phishing Emails that contain the content copied below. These emails were NOT sent by Virgin Media O2 and should NOT be responded to. Please DO NOT visit the links included in the emails or respond. The emails should be deleted and ignored, and can be forwarded on to our dedicated Phishing Mailbox. Email 1: Hello! You have (3) New missed message on your mail Duration: 1:59 secs Received :April 15th, 2025 CLICK HERE TO PLAY VOICE MESSAGE Please do not reply to this e-mail. Mail sent to this address cannot be answered. Email 2 V I R G I N MEDIA Email Synchronization Notification Dear xxxxxx@virginmedia.com, We noticed that your email synchronization has encountered an issue. Currently, you have pending messages in your mail queue that could not be synchronized. This issue may occur if the mailbox has not been updated for an extended period. To ensure uninterrupted service, please log in to your account to resolve the issue promptly. Log In to Resolve If the issue is not resolved, it may result in limited access to your account and potential data loss. Thank you for your attention to this matter. Email 3 Virgin Media- Recording Voice You Have a New Voice Recording Message Duration : 1:30 SEC Listen to Voice Recording Email 4 Your mailbox is full. To make room in your mailbox, and TalkTalk Mail upgrade for free or delete any items you don't need and empty your Deleted Items folder. Click here to upgrade for free or delete: storage limits. @Virgin Mail 2025 Email 5 Your latest bill cannot be processed Dear customer, We are contacting you to let you know that we were unable to process your latest Virgin Media or Mobile bill at this time April 9, 2025 at 05:36:16 PM. The billing information associated with your account may have recently expired. To ensure that your service has not been interrupted, we require you to confirm and verify your account billing informations with us immediately, in order to avoid any interruption on your service.n. Go to My Virgin Media Kind regards, The Virgin Media team P.S. We don’t pick up emails from this mailbox, so please don’t reply to this email address. VirginMedia.comLatest Phishing News 10/04/2025
Latest Phishing News 10/04/2025 We have been informed about the following Phishing Emails that contain the content copied below. These emails were NOT sent by Virgin Media O2 and should NOT be responded to. Please DO NOT visit the links included in the emails or respond. The emails should be deleted and ignored, and can be forwarded on to our dedicated Phishing Mailbox. Email 1: Hello! You have (3) New missed message on your mail Duration: 1:59 secs Received :April 10th, 2025 PLAY VOICE MESSAGE Please do not reply to this e-mail. Mail sent to this address cannot be answered. Email 2 Your latest bill cannot be processed Dear customer, We are contacting you to let you know that we were unable to process your latest Virgin Media or Mobile bill at this time April 9, 2025 at 06:09:08 PM. The billing information associated with your account may have recently expired. To ensure that your service has not been interrupted, we require you to confirm and verify your account billing informations with us immediately, in order to avoid any interruption on your service.n. Go to My Virgin Media Kind regards, The Virgin Media team Email 3 Virgin 02' Media Hi user, We are shutting down all outdated versions of our mailbox as of 8th of April 2025. Please follow the link below to update your account : CLICK HERE TO LOGIN. Notice: Ignoring this message would lead to the deactivation of your Mailbox without permission. Thanks, The Virgin' 02 TeamParental Controls Stuck On
I recently moved house and had my services moved with me. However, I've noticed many websites (e.g. (http://nordvpn.com) are blocked stating that the Parental Controls are currently On. When I check my Virgin Media account, this (along with Virus Protection) have definitely been toggled off. Can someone help me with this?
Email Hacked
Recently my wife's virgin media (ntlworld.com) email was hacked. Obviously the first thing I did was changed the password. However since then some miscreant has set-up accounts on 2 games platforms using my wife's email address. I myself then accessed these platforms and changed the passwords and set-up 2FA. Then closed the accounts. Next thing I know, the miscreant has managed to somehow intercept the OTP sent by one of the platforms and cancel the "cancellation" and reset the password. I have again changed the password to my wife's email, reset the password on the affected games platform and re-issued the cancel instruction. Can someone explain to me how the hacker is able to intercept the OTP codes sent by the games platform?
