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Recent ContentSomething funky with upstream latency Started at at around 2pm not sure if its my side or VM but whats really odd is if I run StarTrinity CST with 1Mb problem goes away....so I'm I goes to have to run CST all the time to get good latency? https://www.thinkbroadband.com/broadband/monitoring/quality/share/3920d137ef538aff3488a65d13a31520899a7470-15-03-2025 Then when I stopped CST it pinged high again as you can see by timestamp ping on the tx if you offset the times like this 15.999ms where tx shows 6903ms and rx -6887ms due to time drift so make as 16ms half each side 8ms by 8ms so tx off set is 6903 – 8 = 6895 and tx is 6887 + 8 = 6895 Then apply the off set to 151.772ms which is 7040 - 6895 = tx 145ms and -6888 + 6895 = 7ms rx whats anyone's take on this? I'm not ruling out it being my side but do you think VM could be messing with latency? Seems odd that a 1Mb stream that the latency is better then when my connection is idle? And then to really fix it I just unplug the Ethernet for 2 mins without a reboot of hub and everything fixed. I keep getting calls from 0800 052 7551 claiming to be from Virgin Media Can you please confirm that the calls I keep getting from 0800 052 7551 is a genuine Virgin Media call or a scammer pretending to be from Virgin Media? When I challenged for proof of identity the person at the other end they said they were not continuing the call. Vanishing posts All my posts from the last 20 or so hours have vanished. The replies are no in the threads and no longer appear in the Profile of the forum account. I've seen this once before and the posts reappeared a few days later. Perhaps this post will also vanish. Posted at 4pm on 21/03/2025. What we're watching now...Continuing The thread 'what are you watching now' was locked due to it's size and the thread continuing it by the moderator, was amalgamated and also locked.❓ to access the old thread which is now read only Original What are you watching now thread So this is a new thread with a slightly different Tittle.... Continuing.... Planet X appears to be hidden behind the Sun in our Solar System What Made Spartans So Much Better At Fighting INSANE AI Video Generator you can use NOW! I Got Early Access to Suno's New AI Tool - Here's what I Did With It! Udio's New Feature is a Gamechanger for AI Music Moving away from VM to Openreach (FTTP) So, after what must be double digits in years with VM I've decided to move on. Several network outages here and there over HFC in the last 12 months have pushed my decision. FTTP on Openreach has been available for several months, and I'm just around end of contract, so today I've used OTS to IDNet on their 1200/120 subscription (12 months). I'll post updates for anyone interested in progress, and what a new Openreach install looks like. Apple Private Relay I’m new to Virgin Media and having a few connectivity issues. I’m notified several times a day that Private Relay is not active then will activate and so on throughout the day. Is there a compatibility issue? Does Virgin have built in security that does the same job? VM comes top for broadband reliability But rock bottom for value for money. This is according to an interesting new survey by Expert Reviews of some 2500 broadband customers across the UK. Vodafone comes out particularly well in the survey - closely shadowing Zen in most areas. TalkTalk comes out worst overall. As usual the smaller ISPs (who often offer better service) aren't included. https://www.expertreviews.com/uk/technology/broadband/broadband-awards-2025 control box in street door broken not posted on here before but advice needed. The steel box that houses all the broadband and landline cables door across from my house has been broken for ages and i have repeatedly went over to tape it shut..it has been broken open by school kids today and whole street wiring is exposed....the door itself is broken and will need to be replaced...but there are no options when calling 150 to report this only problems with your own personal account...does anyone know how i can report this matter as sooner or later somebody will start pulling wires out and everone will be affected How to report damage to street equipment Please can I report graffiti on your recently installed comms box located on Ottery Moor Lane Honiton Devon EX14 1AW. There is tagging on both sides of your comms box reference HONI-X-AA. Please can you arrange its removal please? Contract renewal 2024 Hi, im not sure if anyone can help, but I’m just after a bit of advice / guidance really. i have been with VM for just under 4 years, using for broadband only. I’m currently on the 1 gig plan and my contract is due for renewal in Aug. I have received my renewal offer email and this is slightly more than I am currently paying. I tried on several occasions to use the online chat system to see if any deals available, but got disconnected on both tries after a lengthy process of transferring and waiting. So I tried ringing the 0345 454 1111 number and got through to retention’s and a very unhelpful gentleman. Ive broken down below the info I have on prices etc; curreently paying 46.24 Renewal email offer 48.24 Retentions phone call offer 62.00 New customers are being offered the same package for 40,00 or 39.99 with an o2 sim. sky are offering a similar speed (900mb) for 43.00 I raised a complaint after the call, as I found the agent to be belittling and at times condescending, but this doesn’t appear to be very helpful either. VM emailed this in reply, “unfortunately, we will not be able to offer the same package as the new customer because they get a promotional discount at the point of joining Virgin Media, as you would have gotten while joining us and post that it will be a standard discount for the customers”. Although I understand this principle, it doesn’t really give the impression that VM have any interest in retaining customers or appreciate loyalty. What should I do? Leave and rejoin in 18 months? Take the slightly higher renewal offer and then another price increase in April? I normally would cancel and move to another supplier, but due to a family members current health condition, I really can’t risk being without any service during switch over and could do without the hassle at the moment to be honest. sorry for moaning, any help very much appreciated. thanks Solved