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I need to talk to a human please.
I have been around and around trying to talk to a human. A. about my bill and B. concerning the old old hub/box 9 yrs old they want back or I get charged £40 for A, I have no where to send it to and no offer of help sending it back. I was cut off for 1 week and a half no connection at all so no phone to call, I got my next bill no compensation for loss of service at all. I was also cut of a week later. I had a letter to say bill going up but not by how much if I cant afford it I cant pay it I'm a pensioner now. Please virgin contact me or I'm chucking the towel I'm not ringing any more iv had enough.
No Broadband Service - how can you report?
Apologies if this is the wrong section to ask this. We've had no broadband service since Friday afternoon, (apart from a brief burst of about 4 minutes at 4pm on Saturday). The service status has known we've got a problem, although it suggests intermittent connectivity when actually we've had none, zero, zilch. Which means loads of our stuff doesn't work and our teenage son is having to talk to us during his Easter school holiday. I understand we should be able to get a refund for every day that we've had zero service, but apparently, despite the VM service status knowing we've had a problem, the refund period is from the point we report it. We haven't reported it because the online service status was aware of the issue and gives no 'contact us/report it's functionality, and I can't find a way to speak to anyone because the phone service (150 on a Virgin landline) also knows there's a service issue and won't give an option that gets me past the robot. Is there a Virgin person on this part of the forum who can help (there are on other sections), please? Thanks!Virgin media the worst customer service
I've just been with Virgin media since Xmas and they are rubbish! The broadband has been terrible, I had none over Xmas, and very poor since then. I'm paying 32 pounds a month for nothing. You can't even get hold of them. I've just wasted 25 minutes on the phone to some fool in their call Center who fobbed me off to another fool. Honestly they are rubbish do not join Virgin!Solar storms causing problems!
There's been a lot of solar activity (winds, storms, sunspot activity, solar flares, northern/southern lights and CME's) recently and this has been causing problems. The last week of February was affected by erratic download speeds varying from a 98% drop in speeds to around a 10% drop. Upload speed was more or less normal. The USA was hit particularly hard as several websites went down, along with DNS servers. The odd thing was that other wi-fi devices were fine and connected to the internet as usual. My wired machine, however did not. On Friday 1st March I performed a speed test and the download speed is where I'd expect it to be. Another odd thing was that I was able to ping websites successfully, but I could not access them through browsers. NASA are reporting that a lot more activity is coming Earth's way on the 9th. Lets see what happens. I also post the occasional video about this here: https://community.virginmedia.com/t5/Community-Natter/What-are-you-watching-now/td-p/2914384 More reading: solar flares and geomagnetic storms - Search (bing.com)Help with billing issue
Hi, I left virgin in July, mostly due to the poor service I was getting in regards to a stream subscription that I was being charged for but unable to access. Since leaving I have continued to be charged for said subscription. It was a month to month subscription so should have ended when I left. I had tried for 8 months to get this subscription sorted before choosing to leave. Countless phonecalls and messages to agents who would just fob me off to the next person. I kept being charged £18 a month every month despite my efforts to tell virgin that this service didn't work and I shouldnt be charged when I was a customer, I certainly didn't expect to continue to be charged 9 months after leaving! So I stopped paying, cost of living crisis, world in a recession and big virgin media want to take money from the working man. I have now received dialogue from a debt collectors ordering me to pay what they think I owe. As you'd expect I've had more pointless phonecalls with virgin to get it resolved. Not happening. Can anybody advise how to get out of this theft from virgin media?WHY VIRGIN ??
Ok ive been with vm since back when the wheel was invented , but it seems that after all these years they no longer care about there customers. Last friday i spoke to someone via the chat about HOPEFULLY reducing the price of my package , i only use broadband as i dont watch tv or have the use of a landline phone. So i asked for the 1gb bb with new hub as it was being offered to NEW CUSTOMERS NOT LOYAL ONES for alot cheaper than most of us pay , plus after 18months it will still be cheaper than what i pay now. My new monthly bill will be £65.48 from 30/04/2025 for M500 BB for gods sake , but still we get treated like you know what . It will be a shame to leave after near on 25 plus years , but they no longer want to budge on prices and NO OFFENCE virgin media i also hung up on 2 calls that went through to your call centres , how are we even meant to have a conversation when the language barrier is sometimes difficult to understand , also its that loud with all the other operators in the background that you cant bloody hear them anyway . Am i the only person getting treated like this ?What we're watching now...Continuing
The thread 'what are you watching now' was locked due to it's size and the thread continuing it by the moderator, was amalgamated and also locked.❓ to access the old thread which is now read only Original What are you watching now thread So this is a new thread with a slightly different Tittle.... Continuing.... Planet X appears to be hidden behind the Sun in our Solar System What Made Spartans So Much Better At Fighting INSANE AI Video Generator you can use NOW! I Got Early Access to Suno's New AI Tool - Here's what I Did With It! Udio's New Feature is a Gamechanger for AI Music
Unsure whether I'll get a 360 box or not
Hi all, me again, last question for a while I promise! I'm reading that as of early April, VM have replaced all 360 boxes with Stream boxes for new orders, and if you want a 360 box you have to specifically request it and pay £49.99. I ordered VM (Bigger Combo Bundle with Sports HD, 1 additional box, upgraded the broadband to Gig1) back on 30th March, for install Wednesday 16th April. The VM website when I ordered just referred to a "Virgin TV Box", and my pre-contract documents I received on the 30th also call it a Virgin TV Box. My actual contract document I received on 31st March has "Virgin TV 360 Box" listed, then "Additional TV Box" and "Stream Box" underneath. With the changes to phase out 360 boxes, is it likely I still get one installed on Wednesday since it's listed in my contract? I hope so, as I'd like the recording functionality. I haven't paid any extra fee for the box, though. If the recent changes mean the install technician on Wednesday defaults to a Stream box, is it possible to get a 360 box put in instead if I ask nicely? Or would I need to go through customer service to get one?Being charged for telephone line haven’t ever used
I am continually told by VM that I will be charged more if I get rid of my phone line. I haven’t used a landline for many years and am sick of being charger for something I don’t use. I am asking how VM can get away with this because surely I and others should be allowed to get rid of a product if we don’t use it and not be charged more. I tried to reduce my package yesterday because it is far too expensive and instead of a lower cost one it was higher. I am in a contract until Jan 2026 but I am fed up of being charged so much as a long term customer. All I wanted was a basic tivo Tv/broadband package without phoneline and yet I’m paying £70 for a huge one I never wanted. I’m am asking for advice on the telephone line part today because I am thinking of going to ombudsman for advice and when Jan comes I go somewhere else like Sky. I have stupidly been a customer since the diamond cable days
