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Mis-sold a Virgin Media deal with a ‘free’ O2 sim. \
Hi I hope someone can help as i really am at my end trying to speak to anyone with Virgin, O2, or even at the O2 shops. Over 12 months ago i jumped from a complete SKY package to VIRGIN media. It appeared a much better deal. During the process of signing up i was informed of a free O2 sim with the package. I had seen adverts with this included but informed the agents that we didn’t really need that as i was already with O2, and the others in the family had different mobile contracts. I thought no more of this. Virgin sent the contract, the price details, technician for installing and everything went pretty well. The usual info arrived later through the post. Virgin Media was being D/D from my account as agreed, and price was ok. Earlier this year, 2024, when reviewing family bank accounts i picked up on a £25 per month O2 d/d. I checked on my O2 app for my current mobile and no info was present. I checked with Virgin app, online, and call - numerous times but no info corresponded. I contacted my bank, that informed me of the ref and GED etc. O2. O2 denied everything as did Virgin. Finally I spoke to someone in Virgin/O2 that informed of the misspelling of the free O2 sim. I was informed that I would be reimbursed and this D/D stopped. A month later I received a cheque for less than £12 and not the £250 already paid out for no SIM use, contract or info. Frustrated i have phoned numerous times again only to be put on hold. Can anyone really help?
Volt has not been applied
Hello, My son has an O2 sim and I have VM broadband. My son activated Volt on the O2 website on the 20th August, it has since been more than 14 days but nothing has been applied on my end. My son has already received volt on his sim but no sign of the broadband being boosted. The address are the same both accounts however under different names, will I need to manually contact VM because of this difference or should I wait a bit longer? Thank you, Li.Volt falsely used to upgrade our fibre speed
We recently (5/9/25) took out an o2 sim which we realised because we have our fibre with virgin that would mean we are eligible to get the Volt benefits to double the sim data and double our fibre speed. Yesterday evening we got confirmation that the sim data had been doubled via volt but we’ve had nothing about the fibre. We went to check online and it said our connection is VOLT 500mb. This is incorrect. We re-contracted our fibre in June. We were on the 300 package and paid extra to upgrade to the 500 package. However, having just been on the live chat it appears we’ve been scammed. Because the person who re-contracted us has used Volt they’re saying we’ve already got the benefits. That means where as we upgrade from 300 to 500 and paid for the benefits, it’s a lie. They’ve actually downgraded us to 250 then illegally used volt to up to the package to 500! Which now means that we can’t get the Volt we are owed, and our package we signed up for wasn’t a deal at all, as they’ve charged us more money and then down graded us from 300 to 200! What can we do about this? This seems completely illegalVOLT O2 SIM disconnected
Hello can someone please help me. ive upgraded to virgins volt 350 this week to improve my wifi signal with the help of a pod, installed it and it appears to work however I had to take out a o2 SIM card which I’ve been sent my first bill for but trying to use the SIM card which arrived today it has been disconnected by o2 and doesn’t work. Does anyone know anyone in o2 or virgin which seems to understand what needs to happen. I also still need a second a virgin pod but have been refused.02 Sim card - Mis-sold
Absolutely furious. We moved from Sky to Virgin in January, as we had a Virgin Media sales rep turn up at our doorstep in December, who basically sold us the benefits of moving to the Virgin Media Volt Bundle at £95 per month. We explained that one of us are currently paying for an sim only deal with 02, at £15 per month. Mohammed (sales rep) then explained that he could remove this cost completely, as the bundle included an 02 sim card. This was part of the monthly subscription we paid to Virgin Media (within the £95). We were then sent the FREE o2 sim as we were told that there isn’t any charge for the contract. However, since setting this SIM up, moving the numbers around, we have now received an email advising that we would be paying £21.27 from 10th March. We have been mis-informed, mis-sold this sim card as we did not agree to pay for an 02 SIM at £21.27 a month. We were told that the sim cost was covered within the £95.00 per month. 02 customer services said this is an issue that Virgin Media need to fix but unable to find a number to discuss it. Can anyone from @virgin media help with this?
Don't need/want O2
Hi all, Our contract ends in a month or 2. When we renewed last time, in order to get a package we had to also get an O2 SIM - an extra separate charge of £25 We never fully understood why but we were getting more features than before for less the cost so we're semi-ok with it. We have never used the SIM (don't even know where it is) and can't get O2 in our area. So, it's a useless feature of the package. Yesterday I renewed our package for 2 more years. We're getting exactly the same package and the Virgin bill is a little lower. However we're still signed up for Volt which I assume comes with O2 SIM. We don't want to pay £25 for something we don't use. Maybe I'm wrong but can someone clarify this? Can I just cancel the O2 direct debit if we find we're still being charged. There's no mention of an O2 SIM in the image below (or any info we've been sent). Thanks
