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Partner cannot get Volt benefits
We have Virgin Media at our home address. My partner has a new o2 phone contract (12 month SIMO which is an eligible price plan). We are unable to add Volt benefits to her account even though the addresses are the same on her o2 account and my Virgin Media account. She is also eligible as per the FAQ on o2's website: Q: I’ve got Virgin Media broadband at my address, but it’s not registered in my name. Can I get Volt benefits? A: Yes, you’re eligible for Volt benefits if your O2 Pay Monthly tariff address matches the address on the registered Virgin Media account. Could the fact that my postcode is shown twice on my contract be causing the issue? My contract has the following structure: [Address line one] [Address line two] [Address line three] [Postcode] [Postcode] Nobody seems to be able to help, o2 are palming me off to Virgin, Virgin are palming me off to o2. Nobody wants to help, this whole things seems to be a massive shambles of script reading and not using any common sense to try and resolve the situation.
Still no Volt boost on VM
Returned as a customer to Virgin and transferred to mobile O2 in around October 2024, the salesman told me to activate VOLT which I did, It has worked on the O2 mobile but has yet to appear on my internet. Can anyone assist or point me in the right direction to activate the boost? thankyouVOLT Benefits applied to O2 but not Virgin Broadband
I’ve been with Virgin and O2 for over a month now, VOLT applied to O2 straight away, but still not applied to Virgin Media. when trying to sign into MyO2 from Virgins website to view VOLT benefits, it always errors and takes me to the O2 homepage.