Recent ContentO2 price rise Hi, I am a Volt customer. Have had the email from O2 about their price rise from April next year. Will go from an extra £1.80 to £2.50 a month. If I leave O2 what are the implications for the Virgin side of it? I have heard you keep the boosted broadband (but no idea how long for) but have also heard that although that might be the case the cost of the broadband might go up to account for leaving O2. In which case it might be down to whether the O2 rise is less than the potential Virgin broadband rise! Leaving O2 due to price hike? I’m thinking of cancelling O2 due to the current price hike and moving to EE. What happens to my boosted Volt broadband speeds? I’ve read it remains until the end of the contract but can’t verify this? If VM remove them immediately do I have the right to cancel that contract too? We have 1 gig atm and tnt add ons and 2 hubs 02 Sim card - Mis-sold Absolutely furious. We moved from Sky to Virgin in January, as we had a Virgin Media sales rep turn up at our doorstep in December, who basically sold us the benefits of moving to the Virgin Media Volt Bundle at £95 per month. We explained that one of us are currently paying for an sim only deal with 02, at £15 per month. Mohammed (sales rep) then explained that he could remove this cost completely, as the bundle included an 02 sim card. This was part of the monthly subscription we paid to Virgin Media (within the £95). We were then sent the FREE o2 sim as we were told that there isn’t any charge for the contract. However, since setting this SIM up, moving the numbers around, we have now received an email advising that we would be paying £21.27 from 10th March. We have been mis-informed, mis-sold this sim card as we did not agree to pay for an 02 SIM at £21.27 a month. We were told that the sim cost was covered within the £95.00 per month. 02 customer services said this is an issue that Virgin Media need to fix but unable to find a number to discuss it. Can anyone from @virgin media help with this? Volt only applied to O2 not broadband It's been more than 2 weeks since O2 confirmed my VOLT benefits but my broadband still shows as M125. What are my next steps to get VOLT benefits applied to my broadband? Thanks Nearly 2 weeks no volt? I texted 80011, engineer said it would take 3 days, its been nearly 2 weeks now? is there anyway to resolve this? last ime i contacted about volt, they messed about with my account to much and removed my upload speed addon? Volt - no broadband speed increase? Hi, Have been a customer for a few months now, have had the o2 volt benefits activate but not the speed increase to 1gb on our Virgin internet? This is the first time receiving volt benefits, will I have to contact support? Ordering WiFi pods Recently my mesh system broke and I had to switch back to Virgin router (I’m on volt). Generally speeds are good, but there’s drop outs sometimes (and some black spot areas), which I’d like to avoid with a wifi pod. The problem is if I try to use the connect App it’s either on a good day (when the speeds are fine so don’t qualify), or when it isn’t working the app just errors, so I never get the chance to order. Can an admin sort please? Only need one pod to cover the house, and an in max package. Clearly lots of others having similar issues. Volt broadband benefit not applied I joined Virgin broadband around 5 months ago. I already had O2. O2 volt benefit activated but not Virgin broadband. I have tried contacting Virgin support but without success. Postal address and email both identical for O2 and Virgin. How can I resolve? Volt not applied VM broadband in my name since April, O2 in my wife’s name for many years at same address. Months ago we clicked the button in her O2 portal to activate Volt. It said it may take a couple of weeks so we waited and waited… A couple of weeks ago I contacted VM support on WhatsApp and they said a form would be sent to the back office team and I would hear something by email within 24 hours, but of course, I have not… Please can someone from VM dm me so we can sort this… Replacement WiFi pods Hi I currently have 3 WiFi pods noticed two of them.are getting very very hot so have turned them off. How do I go about getting the newer black ones as even when they were ok I was getting quite low speeds. I have gig1 with the hub5