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Ordering WiFi pods
Recently my mesh system broke and I had to switch back to Virgin router (I’m on volt). Generally speeds are good, but there’s drop outs sometimes (and some black spot areas), which I’d like to avoid with a wifi pod. The problem is if I try to use the connect App it’s either on a good day (when the speeds are fine so don’t qualify), or when it isn’t working the app just errors, so I never get the chance to order. Can an admin sort please? Only need one pod to cover the house, and an in max package. Clearly lots of others having similar issues.Volt not applied
VM broadband in my name since April, O2 in my wife’s name for many years at same address. Months ago we clicked the button in her O2 portal to activate Volt. It said it may take a couple of weeks so we waited and waited… A couple of weeks ago I contacted VM support on WhatsApp and they said a form would be sent to the back office team and I would hear something by email within 24 hours, but of course, I have not… Please can someone from VM dm me so we can sort this…
Mis-sold a Virgin Media deal with a ‘free’ O2 sim. \
Hi I hope someone can help as i really am at my end trying to speak to anyone with Virgin, O2, or even at the O2 shops. Over 12 months ago i jumped from a complete SKY package to VIRGIN media. It appeared a much better deal. During the process of signing up i was informed of a free O2 sim with the package. I had seen adverts with this included but informed the agents that we didn’t really need that as i was already with O2, and the others in the family had different mobile contracts. I thought no more of this. Virgin sent the contract, the price details, technician for installing and everything went pretty well. The usual info arrived later through the post. Virgin Media was being D/D from my account as agreed, and price was ok. Earlier this year, 2024, when reviewing family bank accounts i picked up on a £25 per month O2 d/d. I checked on my O2 app for my current mobile and no info was present. I checked with Virgin app, online, and call - numerous times but no info corresponded. I contacted my bank, that informed me of the ref and GED etc. O2. O2 denied everything as did Virgin. Finally I spoke to someone in Virgin/O2 that informed of the misspelling of the free O2 sim. I was informed that I would be reimbursed and this D/D stopped. A month later I received a cheque for less than £12 and not the £250 already paid out for no SIM use, contract or info. Frustrated i have phoned numerous times again only to be put on hold. Can anyone really help?Volt has not been applied
Hello, My son has an O2 sim and I have VM broadband. My son activated Volt on the O2 website on the 20th August, it has since been more than 14 days but nothing has been applied on my end. My son has already received volt on his sim but no sign of the broadband being boosted. The address are the same both accounts however under different names, will I need to manually contact VM because of this difference or should I wait a bit longer? Thank you, Li.Volt falsely used to upgrade our fibre speed
We recently (5/9/25) took out an o2 sim which we realised because we have our fibre with virgin that would mean we are eligible to get the Volt benefits to double the sim data and double our fibre speed. Yesterday evening we got confirmation that the sim data had been doubled via volt but we’ve had nothing about the fibre. We went to check online and it said our connection is VOLT 500mb. This is incorrect. We re-contracted our fibre in June. We were on the 300 package and paid extra to upgrade to the 500 package. However, having just been on the live chat it appears we’ve been scammed. Because the person who re-contracted us has used Volt they’re saying we’ve already got the benefits. That means where as we upgrade from 300 to 500 and paid for the benefits, it’s a lie. They’ve actually downgraded us to 250 then illegally used volt to up to the package to 500! Which now means that we can’t get the Volt we are owed, and our package we signed up for wasn’t a deal at all, as they’ve charged us more money and then down graded us from 300 to 200! What can we do about this? This seems completely illegal
