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I didn’t receive a survey
I just had a call with a guy from customer service who is on trail. He massively helped me with my package. However I never received a survey message on my phone. Is there a way I could find out who I was talking to so I can write up a good summary about how helpful he was? He was really helpful and I will feel guilty if I can’t fill out his survey form for him. hoping someone can help me identify the individual!!
Contract Ending
Hi there, my contract with VM is due to end on 23rd Feb and i am not looking to renew so looking for a bit of clarification. Firstly, how do i give my notification that i want it to end on the 23rd Feb rather than move to a rolling contract. Secondly, my package is a volt package for Gig1 Fibre plus a mobile sim from o2. I currently pay them as seperate bills through the Vm and o2 websites even though i was told ages ago that they would be combined at some point. If i end my broadband does the sim end with it or does that continue as a seperate product, does the monthly price for the sim remain the same etc Thanks
Volt, landline and 3G
I have a Volt package with landline. 02 is turning off 3G this year. I have no 4G or 5G service and independant coverage checker https://app.streetwave.co/coverage-checker/60/map shows O2 coverage in my area is poor - I have only 1 bar in the living room at the front of my house and none at the back. This is despite living on the northern edge of Telford. I image soon VM will change my landleine over to the router, it is currently seperately wired and it regularly dies for days at a time, but there testing software never seems to see or report a problem in my area. I currently use O2 at home as backup for my land line. In future I will need a mobile to backup my landline in the evnt of power failure. Anyone know what VMO2 plans are to improve services ??Ongoing Issue with Volt Broadband Speed Boost
Dear Virgin Media Team, My M550 broadband service began on 16 November 2025. Approximately two weeks later, my O2 data successfully doubled from 25GB to 50GB. Additionally, in my O2 account under "Virgin Media and O2 benefits," I see the message: "You’re all signed up. Congratulations - you’re all set for supercharged benefits, just for being with Virgin Media and O2." However, eight weeks have now passed, and I still have not received the Volt benefit of doubled broadband speed. Despite several messages to customer support, this issue remains unresolved, which has been both frustrating and disappointing. I kindly request your assistance in resolving this matter as soon as possible.