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Volt applied for O2, but not for VM
Hi VM Team, I am an O2 and VM customer, but the address on my O2 account was old. I've updated the address, and shortly afterwards (15/03/25), my O2 Volt benefits started. However, my VM account shows no updates. Would someone be able to review my account and advise when this will be activated, please? Many thanks, MartsStill no Volt boost on VM
Returned as a customer to Virgin and transferred to mobile O2 in around October 2024, the salesman told me to activate VOLT which I did, It has worked on the O2 mobile but has yet to appear on my internet. Can anyone assist or point me in the right direction to activate the boost? thankyouVolt applied for O2, nothing from VM as yet
Hi Virgin Media Team, I have been a long-time member of Virgin Media, so when my mobile phone contract was up for renewal in March, I switched to O2 to take advantage of the Volt upgrades offer, and combine my services. My data benefits were applied to the O2 account fairly quicky (within the 2 week suggested timeline), but its now over a month later, and I have still not heard anything from Virgin Media about the Broadband boost. Would someone be able to review my account and advise when this will be activated please? Many thanks,
I have a new o2 sim from starting a virgin deal but don't know how to set account up
I already have an o2 sim and account but I had to get another sim to agree a new Virgin TV, Broadband and Phone deal. I have the sim now but I don't know how to get an account for it. I have a text from o2 saying the new sim is activated and I have been emailed. But I don't have any emails, since I actually agreed the new Virgin deal and Sim I haven't had any email from o2 about the sim. I need to have an account I think so I know the details of it so I can cancel it or so I can swap my current phone number to it and cancel my other one. But I can't find out how to set it up or do anything. I called Virgin and they said that the contract is with o2 and to contact o2 but I tried to online chat with o2 and the guy said "so you ordered the sim through Virgin, this is o2, you need to contact virgin" and then just ended the chat. They have dlivered me the sim but the only contact I have from o2 is: "you order has gone through NCblahblahblah and you can check its progress through My o2 and a link but when I click the link its just to sign in to My o2 but theres no order or anything for it. Then I have a text saying 07xxxxxxxx has now been activated. Then another text saying they've sent the details for direct debit and i've been emailed with more infortmation. But I have had zero emails from o2 since I "joined" them???? This is an absolute digrace, i've wasted hours and can't get anywhere. I started talking to o2 again telling someone the problems on online chat and they said I I should call them instead and left. Then I called o2 and I can't actually get the sim in my phone as im on the phone with them and I don't even have anything to open the sim thing to put the sim in anyway and they said they can only access the account by confirmation via text to the account or email but I don't know the email and I cant use the sim. wthVOLT Benefits applied to O2 but not Virgin Broadband
I’ve been with Virgin and O2 for over a month now, VOLT applied to O2 straight away, but still not applied to Virgin Media. when trying to sign into MyO2 from Virgins website to view VOLT benefits, it always errors and takes me to the O2 homepage.Volt benefits not activated on the Virgin Media side. O2 working for months
Same as many others I think. I have my Volt benefits working on the O2 side and have done for a few months, every time I try to log into O2 from the My Virgin Media app to set it up on the Virgin side, I log in successfully but get Error 500 'something went wrong'. This has been a consistent error since February. Please help get this working as I have patchy WiFi throughout my house and work from home. Very disappointed with Virgin Media so far.