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No Volt upgrade.
Hi, I recently signed up to an o2 sim, and I've not received my home broadband volt boost. I've waited the time they suggest, but it's coming up for 2 weeks now since my sim was activated. I have received my mobile boost to give me double data. I'm currently on the 500Mb package from yourself and suspect I may require a new router to enable the 1Gb service, so perhaps that's the hold up? Thanks In Advance.
Partner cannot get Volt benefits
We have Virgin Media at our home address. My partner has a new o2 phone contract (12 month SIMO which is an eligible price plan). We are unable to add Volt benefits to her account even though the addresses are the same on her o2 account and my Virgin Media account. She is also eligible as per the FAQ on o2's website: Q: I’ve got Virgin Media broadband at my address, but it’s not registered in my name. Can I get Volt benefits? A: Yes, you’re eligible for Volt benefits if your O2 Pay Monthly tariff address matches the address on the registered Virgin Media account. Could the fact that my postcode is shown twice on my contract be causing the issue? My contract has the following structure: [Address line one] [Address line two] [Address line three] [Postcode] [Postcode] Nobody seems to be able to help, o2 are palming me off to Virgin, Virgin are palming me off to o2. Nobody wants to help, this whole things seems to be a massive shambles of script reading and not using any common sense to try and resolve the situation.
