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Volt benefits on my Virgin Media Broadband
Hi, I have very recently (last week) rejoined VM as a returning/new customer. Having successfully installed the Hub 5 and being back on-line I want to know if I need to do anything to gain the speed benefit on the broadband? I was informed that the 516 Mb broadband would increase to 1Gb as part of the VM/O2 Volt benefits. My O2 mobile speed appears to have increased but the VM Broadband is still reporting to be operating at 516Mb. Is there anything I need to do or will this speed increase be applied the coming days? ThanksVolt Benefits Not Applied
My M500 broadband was activated on Sat 5th July and my O2 and VM accounts have matching emails and street addresses. The volt webpages say that my data and speed boats will be automatically applied with 14 days but nothing so far. Since it's not been automatic is there anything that can be done to give it a bit of a nudgeO2 Volt benefits not activating until VM update my address
Hello. I cannot get the full Volt beneots (double data on my o2 sims) because the address on my o2 and VM accounts are not exactly the same. For the last month, I've been trying to get o2 or Virgin Media to update the format of my home address. After hours on the phone to O2 and VM, I've established that o2 are unable to edit the address on their system. VM said they could update it and to wait 5 days for the update, but nothing was ever updated and I've since wasted hours on the phone with VM trying to resolve this issue with no success. I have been a customer of VM and o2 for over a month now and this still isnt resolved. Last month I ran out of data on my o2 sim and o2 said I should purchase more data which is ridiculous as my contract states I should have double the amount of data I am getting! Please can someone from VM help resolve this issue as soon as possible please.How on earth do i get the Volts upgrade applied
Virgin broadband installed 17th June. I was told by the sales rep that as my wife had an O2 account I'd be upgraded automatically from 500M to 1G midnight 17th or 18th as system would see Virgin and O2 at same address. Didn't happen. After searching high and low told by some O2 online person that the virgin isn't registered in my wifes number but in my lebara number. I thought as long as someone in your house at your address had an O2 account volts would be applied? Not the case online person told me. I was miffed with sales person who made calls and found out I was correct. Now our Virgin account has been changed to my wifes O2 number and when you log into O2 it says she is able to get volts or words to those effects. Still no upgrade and trying to get this sorted is just mad. Can someone please explain to me how I get the Volts benefits of doubling the Virgin bandwidth from 500M to 1G? Appreciate all help i can getWifi Pod ordering help
Hello We have an internet blackspot in the back room of our house, the exact room we were hoping to use as an office! I've gone through the connect app and had a bit of trouble as it would struggle to complete the scan but I got it to go through once and it accepted the need for a Wifi Pod and I thought I placed an order for one but I've not seen anything yet and looking on my orders page doesn't show anything I do have the email where it shows my updated contract and it shows under supplied kit Wifi Pod (black) but don't think its actually placed the order IWas wondering if there's anyone there how could look into this for me please?Linking Virgin / Virgin02 accounts can’t find email
I have spent the last three days trying to gain access to my virgin account for online billing and VM Connect to discuss hubs. It keeps returning the message we’ve found your virgin media account and saying it is linked to a different account and then blocking me after too many attempts i have tried every email address I’ve ever had, had an o2 contract 6 years ago. I’ve tried WhatsApp support, live chat and no resolution. is there a way to sort this? text from virgin “ Email address doesn't match. Remaining attempt:3 Please try again We've found your Virgin Media account However, this account is linked to an email address that's different to the one on your Virgin Media 02 ID. If you'd like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We'll then send an email to that email address to approve the transter. Enter full email address”Volt benefits not applied
Hi, My virgin media broadband has been in for a month now and we just paid our first bill. I have registered and received my volt benefits on myO2 however I have not received the broadband increase on virgin media’s side. The engineer said 14 days for it to apply when he installed the internet. I am on a 500mbps package and am expecting a 1gbps package from the volt benefits. Thanks02 and email account
Went to log in to my 02 account to check my data usage and it's not accepting my email address and password even tho they are correct. Same with my virgin email. Clicked forgot email address, which i haven't by the way and asks for my mobile number for a code which didn't arrive. Put in my DOB and security question which is correct and didn't identify it. What's going on 🙄
