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Wifi Pod ordering help
Hello We have an internet blackspot in the back room of our house, the exact room we were hoping to use as an office! I've gone through the connect app and had a bit of trouble as it would struggle to complete the scan but I got it to go through once and it accepted the need for a Wifi Pod and I thought I placed an order for one but I've not seen anything yet and looking on my orders page doesn't show anything I do have the email where it shows my updated contract and it shows under supplied kit Wifi Pod (black) but don't think its actually placed the order IWas wondering if there's anyone there how could look into this for me please?
Don't need/want O2
Hi all, Our contract ends in a month or 2. When we renewed last time, in order to get a package we had to also get an O2 SIM - an extra separate charge of £25 We never fully understood why but we were getting more features than before for less the cost so we're semi-ok with it. We have never used the SIM (don't even know where it is) and can't get O2 in our area. So, it's a useless feature of the package. Yesterday I renewed our package for 2 more years. We're getting exactly the same package and the Virgin bill is a little lower. However we're still signed up for Volt which I assume comes with O2 SIM. We don't want to pay £25 for something we don't use. Maybe I'm wrong but can someone clarify this? Can I just cancel the O2 direct debit if we find we're still being charged. There's no mention of an O2 SIM in the image below (or any info we've been sent). ThanksSwitching from Sky to virgin
when approached by Virgin sale team about switching from sky I was told I wouldn’t need to do anything and they would cancel my sky account- how do I know if this has been done and how long it will take as my sky is still active and I haven’t received anything from them.
Pulling my hair out over this service
I am already with Virgin on broadband. On the 11th I signed up to Volt O2 sim and cancelled my sim in EE. Yesterday I received an email from 'Virgin Media Websales'. The email said "We'd like to talk to you as it appears that some information that we need to process your order was missing. This will help us take the next steps towards getting signed up, so just call our team on 0845 650 4500." I tried this number and it didn't work, it says its no longer in use. I tried calling Virgin but the switchboard kept taking me round and round in circles without letting me speak to a bloody human!! And then it hung up telling me I can get help online!! I tried the VM webchat and the unhelpful person on the other side took 10 mins each reply just to tell me they cant help and I need to talk to someone at O2. I called their support and they said they cant find anything under my name, number or email on their end and to contact Virgin!!! I am literally at my wits end with this customer service and about ready to take up EE's offer to stay with them and cancel my broadband here too. They will pay for cancellation fees and all. Can someone please help me sort this issue out as the alternative is me going to the FOS for a complaint and cancelling my service with Virgin.Activating Volt benefits
Good morning :) A few weeks ago, my service with Virgin Broadband started and early last week I got an email from O2 (who I have been a customer with for years) saying they have activated my Volt benefits. I can see I now have the increased data limit on my O2 account. I am yet to hear anything from Virgin about the extra benefits though. The update came from O2 because I had to manually prompt them about something (I was having trouble with the app) and thought to ask off the back of it. We have attempted to follow the guidance with the My Virgin Media app, but I'm stuck in a loop and I am unable to find a way to activate the benefits as mentioned. It could be that the address format isn't matching up correctly (it doesn't allow me to format them the same way for both O2 and Virgin) but I have read there is a way for this to be manually activated on Virgin's end. Is there anyone here who can help me activate my Volt benefit? Many thanks!O2 Volt Speed Boost
Hello, I've just upgraded my O2 mobile contract today and they did boost my data plan to double the GB a month which I'm pleased with. Also, they say they will boost my current broadband speed (365MB) to the next speed level (516MB) within fourteen days. My only concern is that I may not be able to get it for some reason or am I worried too much about it? Kind regards BOROrdering WiFi pod not simple
I am having no coverage of WiFi in part of my house. You can't physically run a speed test in that area as it can't connect. There is absolutely no way to order a WiFi pod booster through the app or online store as I believe you need to show a low connection speed on the app during test. If I can't even connect how is it possible to order one? It should be a simple process of adding booster to your package surely?Unable to get volt benefits on my o2 sim even though my volt Benefits are active
Unable to get volt benefits on my o2 sim even though my volt Benefits are active with virgin media. Signed up With Virgin and o2 start of July and been having a nightmare since. Not getting any benefits of volt on my o2 and keep getting same link which isn’t working to try and link them together! Need help please
