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O2 price rise
Hi, I am a Volt customer. Have had the email from O2 about their price rise from April next year. Will go from an extra £1.80 to £2.50 a month. If I leave O2 what are the implications for the Virgin side of it? I have heard you keep the boosted broadband (but no idea how long for) but have also heard that although that might be the case the cost of the broadband might go up to account for leaving O2. In which case it might be down to whether the O2 rise is less than the potential Virgin broadband rise!Samsung Volt O2
I am a long term VM customer and have VO!T with an O2 SIM. I want to get a new Samsung Galaxy, but the deals on O2 are unrealistic in price. I can get a deal through Samsung direct with an O2 contract attached at a very good price. If I give notice to O2, for my current Sim, under the 30 day price rise rule, will I lose Volt because my new contract is brokered through a 3rd party I.e., Samsung. I would appreciate a ruling from a member of the Forum Team. ThanksLeaving O2 due to price hike?
I’m thinking of cancelling O2 due to the current price hike and moving to EE. What happens to my boosted Volt broadband speeds? I’ve read it remains until the end of the contract but can’t verify this? If VM remove them immediately do I have the right to cancel that contract too? We have 1 gig atm and tnt add ons and 2 hubs
New package
After speaking to 5 different virgin crap sales members, they offered us a package. Movies with UHD missing, tnt + (premier sport never asked for ) sky sports missing , Netflix full package missing . 1 gig net (talk anytime landlines Never asked for ) I asked to reduce it as we Don't use it .02 Sim card - Mis-sold
Absolutely furious. We moved from Sky to Virgin in January, as we had a Virgin Media sales rep turn up at our doorstep in December, who basically sold us the benefits of moving to the Virgin Media Volt Bundle at £95 per month. We explained that one of us are currently paying for an sim only deal with 02, at £15 per month. Mohammed (sales rep) then explained that he could remove this cost completely, as the bundle included an 02 sim card. This was part of the monthly subscription we paid to Virgin Media (within the £95). We were then sent the FREE o2 sim as we were told that there isn’t any charge for the contract. However, since setting this SIM up, moving the numbers around, we have now received an email advising that we would be paying £21.27 from 10th March. We have been mis-informed, mis-sold this sim card as we did not agree to pay for an 02 SIM at £21.27 a month. We were told that the sim cost was covered within the £95.00 per month. 02 customer services said this is an issue that Virgin Media need to fix but unable to find a number to discuss it. Can anyone from @virgin media help with this?