Forums
Volt
For all Volt questions
Recent Content
Volt benefits and free netflix not added to my virgin media account
I have had the upgrade from 02 but my broadband hasn't been upgraded from 500mb to 1gb yet. Have also spoke to a manger about my free netflix who confirmed I should have this but have not been sent any link or code as of yet. Can someone please get in touch to have this sorted out please as finding it all very frustrating.Order a Volt sim but no sign of order
I have Virgin Media services for the past 2 years and my phone contract expires tomorrow. I don't need a new phone so thought it would be easier to get a sim only deal. I opened the Virgin Media app and handily enough, there was a deal for a Volt Sim with unlimited data for £15 a month, with the first 3 months free on a Black Friday deal. I tried to order the Volt Sim through the Virgin Media app which failed when putting in my previous address so I then ordered through the website on my laptop where the same deal was available. I then received a confirmation email with an order reference number from Virgin Media web team however, I have heard nothing since ordering. Order reference: CH2124753682. I have called both Virgin and O2 and neither have any record of this order number. Is there any way I can find out what has happened to the order?Max volt no sim?
I changed my package on virgin to max volt to save money on my phone bill as it was explained to me that you got an o2 sim at no extra cost. No sim was received so I phoned customer services to query and was told only new customers can get this deal. I asked them to send me a sim as I am able to cancel my current o2 plan as my contract is up. My opening line when I originally contacted the was I wanted this package as it included a sim otherwise I would not have taken it out. It was my understanding that all max volt customers got a sim for o2 unlimited at no extra cost? Nobody seems to want to help so I am going to have to cancel as I just keep getting passed between virgin and o2. O2 are saying I need to pay £20 a month? Virgin are saying I don't get a sim deal with this package even though I found this : perks Max Volt comes bundled with an O2 Classic Plan SIM. This gives unlimited calls, texts, and data, plus roaming at no extra cost in 75 destinations. Customers also get to choose one O2 Extra for three months, such as Disney+ or Amazon Music Unlimited. If you already have an O2 mobile plan, Volt benefits apply automatically: double data on your mobile and roaming upgrades. The customer service people are all saying different things so think I am going to have to contact the ombudsman. Any ideas? Been with them for years and this is how they treat you. Looking elsewhere before my 14 days is upNot eligible for Volt?
Hi there, I had my confirmation email back in October and my services activated after a slightly frustrating delay in the install process - but my MyO2 page says I’m not eligible for volt benefits, despite having an eligible VM and O2 package? I spoke to someone on live chat yesterday who assured me I’d have a specialist reach out over email within 24hours (now passed) but alas nothing. Is anyone able to help with this as my start to VM hasn’t necessarily been a good one. Thanks in advance
O2 price rise
Hi, I am a Volt customer. Have had the email from O2 about their price rise from April next year. Will go from an extra £1.80 to £2.50 a month. If I leave O2 what are the implications for the Virgin side of it? I have heard you keep the boosted broadband (but no idea how long for) but have also heard that although that might be the case the cost of the broadband might go up to account for leaving O2. In which case it might be down to whether the O2 rise is less than the potential Virgin broadband rise!Samsung Volt O2
I am a long term VM customer and have VO!T with an O2 SIM. I want to get a new Samsung Galaxy, but the deals on O2 are unrealistic in price. I can get a deal through Samsung direct with an O2 contract attached at a very good price. If I give notice to O2, for my current Sim, under the 30 day price rise rule, will I lose Volt because my new contract is brokered through a 3rd party I.e., Samsung. I would appreciate a ruling from a member of the Forum Team. ThanksLeaving O2 due to price hike?
I’m thinking of cancelling O2 due to the current price hike and moving to EE. What happens to my boosted Volt broadband speeds? I’ve read it remains until the end of the contract but can’t verify this? If VM remove them immediately do I have the right to cancel that contract too? We have 1 gig atm and tnt add ons and 2 hubs
