Volt not applied

Hi Dss28003 

Thanks for posting and welcome to the community. Sorry to hear of this Volt dispute. 

If you were already on a Volt tariff, then you wouldn't get a boost, as you're already on this.

You can check this yourself in the online account - virg.in/myVM and what does it show on your package?

Best wishes.

Hi thanks for your reply have checked my account and says I’m on a volt tariff I’ve only joined 02 this year and then applied for the volt upgrades which were immediately done on the 02 network.ive been with virgin 3 years on m500 50 plan so why wouldn’t i be entitled to upgrade on broadband?