Forum Discussion

Sinky78's avatar
Sinky78
Joining in
3 months ago
Solved

Volt benefit not applied

My son joined 02 2 weeks ago his contract is registered at my house, he got dbl data but my fibre volt benefit has not been applied please can you advise me how to get this activated. 

  • John_GS's avatar
    John_GS
    2 months ago

    Hi Sinky78 

    Thanks for posting and welcome to the community.

    I'll send you a PM now to assist further.

    Best wishes.

11 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    3 months ago

    AIUI the phone and broadband must be on the same account. 

    • Sinky78's avatar
      Sinky78
      Joining in
      2 months ago

      A family member registered at same address gives you volt benefit of higher speed on fibre and double data on mobile package 

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        2 months ago

        Thanks for the update and glad to hear this has been resolved for you Sinky78 👍

         

        If you have any other questions or queries feel free to pop us a message and we'll be happy to help.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Sinky78 

    Thanks for posting and welcome to the community.

    I'll send you a PM now to assist further.

    Best wishes.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Sinky78

    Thanks for joining us on PM and allowing us to sort this for you via a back office form :).

    • LesPaul1979's avatar
      LesPaul1979
      Settling in
      21 days ago

      Hello, can you see this?
      Im a new customer and can’t find a way to create a post here.

      im still waiting for my Volt double data after more than six weeks?

      thanks

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        18 days ago

        Hi LesPaul1979, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        Double data is something that is provided by O2. We're not able to activate this for you via VM. You should be able to activate this via your O2 online account directly. If you have issues doing this, you would need to reach out to O2 directly. You can find their contact options here.

        Many thanks,