Forum Discussion

Pdaveran's avatar
Pdaveran
Joining in
2 months ago
Solved

Volt benefit not applied to broadband

Hi

I joined Virgin Media a month ago and also had an o2 mobile previously. The volt benefit was applied to my o2 account on 12th aug. But as yet my broadband speed has not been increased from the 350.

can this be checked please?

thanks

Phil

  • Akua_A's avatar
    Akua_A
    2 months ago

    In this case, to best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this
    Thanks,

4 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    It usually takes around 14 days for VM to apply Volt upgrades, so yes a bit late.  Also the name and address for both VM and O2 accounts need to be exactly the same, or this can cause delays.

    A VM Mod should pick this up in a day or two and discuss directly with you.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 months ago

    Hey Pdaveran, thank you for reaching out and we are so sorry to hear about your Volt benefits.

    Has mentioned it can take 14 working days, but to confirm are both the accounts under the same address? 

    • Pdaveran's avatar
      Pdaveran
      Joining in
      2 months ago

      Yes both accounts under the same address. Both physical and email address. 

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        2 months ago

        In this case, to best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this
        Thanks,