Volt benefits not applied on VM side
Hi,
A few weeks ago I logged into my mum's O2 account to unlock Volt benefits for both broadband and her sim contract. She has received confirmation of Volt benefits being applied on her sim plan with O2 and I can see them on her account but there is still no change to the VM broadband account. I can see on the account that Volt benefits show as "Not active". The addresses are the same for both accounts and the VM broadband account is under my name but I've read that this shouldn't be an issue.
Currently on M250 Fibre
Thanks for confirming this Nahid145
Let's investigate this further then as it's passed the timeframe we'd expect Volt to have been applied. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down