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Lee4498's avatar
Lee4498
Joining in
12 months ago
Solved

Volt benefits not applied

good evening,

I was an existing 02 and Virgin Media customer and activated my volt benefits in My 02 a couple of months ago.


The benefits have been applied to my 02 but i have not received my speed boost or any other virgin media benefits. I did have an issue where my 02 showed my old address but i have updated it in 02 and now the address matches for my 02 and my virgin media. 
any help appreciated

thanks

Lee

  • Hi Lee4498, 

    Thanks for sticking with us via private message 😀

    We're glad we've been able to get the ball moving towards a resolution on this one for you. 

    If you've not heard anything back within 14 days, please pop back and let us know so we can follow up. 

    Many thanks, 

  • Hi Lee,

    Thanks for posting and welcome to our community 🙂

    Sorry to hear you're still waiting on your Volt benefits to be applied, so I can help I've popped you over a private message.

    Alex_Rm

  • Hi Lee4498, 

    Thanks for sticking with us via private message 😀

    We're glad we've been able to get the ball moving towards a resolution on this one for you. 

    If you've not heard anything back within 14 days, please pop back and let us know so we can follow up. 

    Many thanks,