Recent DiscussionsMy Pod I have been on to VM customer service today via whatsapp said would connect my Pod remotely in 24 hours, i did give them the serial number but it did feel like was trying to get rid of me. is this al...Ordering WiFi Pods I have recently upgraded my broadband package to Volt with a 500mb connection and as the Wi-Fi is very weak in some areas of the house I carried out a scan using the VM Connect app. This confirmed th...SolvedContract Ending Hi there, my contract with VM is due to end on 23rd Feb and i am not looking to renew so looking for a bit of clarification. Firstly, how do i give my notification that i want it to end on the 23rd ...I didn’t receive a survey I just had a call with a guy from customer service who is on trail. He massively helped me with my package. However I never received a survey message on my phone. Is there a way I could find out who ...Gig2 in York Hi there. I read this week that gig2 is now available in York. I'm currently on gig1 but can't see anywhere if gig2 is available to me. Any ideas which post codes can access it? Thanks Volt, landline and 3G I have a Volt package with landline. 02 is turning off 3G this year. I have no 4G or 5G service and independant coverage checker https://app.streetwave.co/coverage-checker/60/map shows O2 coverage ...Contract is ending next month so looking at competitive renewal. Contract is ending next month so looking at competitive renewal. I have tried contacting with chat and still waiting for WhatsApp contact but chat just closes down. Checking speed of so called M25...SolvedLike many others I’m having trouble finding where to order WiFi pods I’ve downloaded the app and run WiFi tests in all my rooms. Several give very poor performance results but I’m not getting a prompt on how to order WiFi pods - can anyone please help? Ongoing Issue with Volt Broadband Speed Boost Dear Virgin Media Team, My M550 broadband service began on 16 November 2025. Approximately two weeks later, my O2 data successfully doubled from 25GB to 50GB. Additionally, in my O2 account under "V...Volt boost not applied Hi, I am a virgin media customer with the M250 broadband, as well as being a O2 customer. I checked my broadband speed yesterday via the WM Connect app and it appears that I'm not getting the Volt ...
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