Forum Discussion

Gtsbaby's avatar
Gtsbaby
Joining in
2 months ago

Volt Double Speed not applied

I have been an O2 customer for a few years now.

I moved to Virgin 17th June.

I linked my accounts, however  I am still waiting on my Volt benefits.

3 Replies

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello Gtsbaby.

    Thanks for your first post and welcome to our community.
    Sorry to hear you are having an issue getting your Volt benefits applied
    Can we just ask if all the details match on both O2 and Virgin Media.

    Email address?

    Mobile number?

    Full home address in the same format?

    Gareth_L

     

  • Gtsbaby's avatar
    Gtsbaby
    Joining in
    6 days ago

    Hi, they are both the same. I changed them on the day you asked the questions above. My o2 double data has been added but not my Virgin Download speed. It has been 2 months since I did this.

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      4 days ago

      Thanks for the update Gtsbaby, I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.