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Community Activity

No verification email received

I have sent my email address multiple times and not received a verification. ( in any letterbox). I cannot remember my memorable word. And therefore cannot report this.

Prahss by Just joined
  • 0 replies
  • 0 kudos

Resolved! 8 diget pin

Trying to find 8 diget pin on router but is not on base only setting number I can see is

Sully2 by Joining in
  • 12 replies
  • 0 kudos

Cannot send mail on iphone

Today I cannot send emails from my iphone (blueyonder account), they are sending perfectly fine from my ipad and my windows computer using Outlook.The message I get is: Cannot send mailThe username or password for xxx@smtp.blueyonder.co.uk is incorre...

Cancelling - A Shame But Necessary

After six on-balance good years with Virgin Media I am having to cancel.My contract ends in January 2024 and I called VM customer services to see what options were available, not least because I was seriously considering with the idea of downgrading ...

Switch over need new phone

Virgin came Saturday 2nd Dec.plugged phone into hub.No ring tone on home phone.Informed it would work in 2 hours. Tuseday 5th Dec virgin came again as still no ring tone.Informed have to buy a new phone because HUb does not give out enough power for ...

Winkle by Joining in
  • 31 replies
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Resolved! Landline phone not working

Landline phone crackles. After dial tone still crackles. Checked socket, used alternative phones. Virgin help page says no fault. No way to contact virgin for line check.. any ideas? 

Renewed contract and upgrade not showing

Hi, I’m hoping someone can help. I recently renewed my contract and got a TV package. I received the order confirmation and documents for both, but the new monthly contract cost and TV package are not showing on my account under ‘Orders and Appointme...

Changing Landline

Hi Virgin Media,Had a question regarding a landline number, We are planning on cancelling our virgin media contract, However a close relative of ours is wanting to join virgin media and keep the landline that we have. No since we are on virgin media ...

B_K by Just joined
  • 2 replies
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Latest from our Blog

Planning to call us from a withheld number?

From January, you'll need to call us from a phone that shows your number so we can get you to the right place. If you have a security setting on your phone that automatically withholds or makes your ...


New update for 360 and Stream boxes (5.04 & 5.05)

We are pleased to announce that the latest updates (5.04 and 5.05) have been rolled out to your 360 and Stream boxes. Here are the key changes following the update:- Pluto TV The Pluto TV app is now a...