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Community Activity

Longtime virgin.net email user seemingly 'dumped' bt VM

xactly same thing has happened to me! I have had a virgin.net email address for over 30 years. 2 weeks ago I went to login and got a login error. I could not reset my password without entering a new email address so they could send a verification cod...

Cancellation scam

Dear Virgin I sent s complaint to Virgin regarding this situation as I thought Virgin were fair when I first signed up to a £49 per contract for my TV with BT Sports, internet which was slow and  a phone line.I was contacted 20th October, I checked t...

Jayjak by Joining in
  • 7 replies
  • 0 kudos

I can’t Update my contact

Hi,I’ve recently got a new mobile phone number and I need to update my contact details on my account with my new phone number. However every time I try to update it and press save and then go to see if it’s saved, it hasn’t and I don’t know what else...

Glammah by Just joined
  • 0 replies
  • 0 kudos

Virgin Phone

Hi, just making a post here as I am after using the live chat service to see if I could order a virgin media home phone as I was offered one when my package was installed (I didn't really need one then so didn't take it but now I would use it frequen...

Red Light on Hub

Hi, Have had a solid red light on the hub for the past few days, during I have noticed a significant drop in speeds. Have tried all forms of reset (standard and Pin hole) and still having the issue. 

Scott17 by Just joined
  • 0 replies
  • 0 kudos

Aklamio -Pending

This has been going on for ages at first they didn’t put it on the system then they did and i had a countdown the countdown ended so went to pending hasn’t  changed ever since!! Spoke to Aklamio they told me there waiting on yourselves to sort it. Wh...

Trinde13 by Tuning in
  • 8 replies
  • 0 kudos

Resolved! TV GO app when 360 box in standby

Hi Folks. I just got the VM 360 Volt Ultimate bundle, having swapped from Sky.How come the TV GO app only works when the 360 box is in ready mode? If the box is in standby, TV Go won't work, I get a message to turn the box on. At home, that's OK-ish,...

sunibo by Tuning in
  • 13 replies
  • 0 kudos


Haven't been able to log in to my email for about 5 days. Says some nonsense about translating into Luxembourgish, then says Forbidden. Can someone sensible help me please as I'm not going to waste my time ringing the "Help" Centre. Never again, abso...

Latest from our Blog

New update for 360 and Stream boxes (5.04 & 5.05)

We are pleased to announce that the latest updates (5.04 and 5.05) have been rolled out to your 360 and Stream boxes. Here are the key changes following the update:- Pluto TV The Pluto TV app is now a...


Introducing FAST channels

Virgin Media O2 is partnering with A+E Networks EMEA, All3Media International, Banijay Rights, Blue Ant Media, Extreme International, Fremantle, Little Dot Studios and Tastemade to launch a selection ...