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Community Activity

VM TV Go App Issue - Service not available

Hi I've been receiving the following error on all my devices when opening the TV Go App has been happening for several weeks across several devices the App is on the.latest version and the devices are either android 13 or 14. Have tried on different ...

sukh187 by Tuning in
  • 12 replies
  • 0 kudos

Resolved! WiFi pod

Moved to virgin broadband about six weeks ago after being with bt, in our third bedroom the WiFi is nowhere near 30gbps, I've done three tests on the connect app. There is no option to order a pod on the app so I called virgin,on Tuesday got through ...

Screenshot_20230901-182731.png Screenshot_20230901-182805.png Screenshot_20230901-182731.png


Virgin account under my name, at my old property had a landline number . Contract coming to an end, informed Virgin that i will be moving out of the property & queried best way to transfer account into my sisters name as it was imperative the landlin...

Need help to reset my wife email password

My wife has forgotten her password for her email. I have tried the password reset link but when I get the email it says to it's to reset my virgin media account password I'm at a loss what to do next 

Wire cut whilst works being done - digging query

During some works on our driveway the wire has been cut. Unfortunately it wasn't an easy fix and the wire need to be re-pull from the street. The team should have come in today but we just received a notification that our appointment was rescheduled ...

MarJanas by Just joined
  • 6 replies
  • 0 kudos

Resolved! XGS-PON Business - which router

Nexfibre are currently laying fibre in my street, and as it's the only fibre available in my area I'm looking to switch to Virgin. As the only way I can get a static IP address is with the business version, I'm looking at going down that root.My ques...

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