Virgin Media Community

We’re streamlining how you pay your bill

I am on a Call Anytime tarrif and noticed that on a couple of bills I have been given Call Usage Charges. The website says you get these for payfor view extras or interactive gaming. I have not used either of those. There is no detail on the bill of ...

TNT Sports subscription still stuck on pending

Subscribed to TNT Sports weeks ago. Can't watch any TNT channels due to subscription being stuck on pending in my Virgin account. Virgin help centre doesn't offer any help. Anyone got any solutions please?

Hub3 to Hub5 cable issue

Hello all,First post!I’ve been a Virgin customer for a good few years and never had a problem. Last week upgraded to 1gig broadband and was sent a Hub5. All setup and working, great. Apart from my garden room… I’ve a Ethernet cable running from the h...

Volt benefits applied on O2 but not on VM

Hi,It seems there a fair few people in the same boat as me, I've not been able to speak to Virgin Media about this but I had an Oomph package until we had the SIM migrated to O2. I can see that the Volt benefits have been applied by O2 but not had th...

Green light flashing, set up

HelloI just received my router Hub 3, all plugged in and the green light flashing for and hour and half now without able to connect. Any help please?

Unable to login to Virgin TV Go

Whenever I try to login to Virgin TV Go I get an error saying Oops, I cant be logged in, Sign in is currently not possible. Please check back soon. Recently moved house if that makes a difference..

Resolved! What are you watching now?

I'm off to continue watching Marco Polo.... Now up to season 1 episode 4 on NetFlix

Resolved! Unable to create account to access DSAR

I'm unable to create an account to access my Data Subject Access Request on Kiteworks. I've tried to access it on 3 different devices, cleared the cache and also attempted it in incognito mode but I still get the same error message.