Recent Content
Repoint my my virgin media to my new account
Hi - I have a new account which is active with virgin but my virgin media is still pointing at my previous account which is now closed. I want to use those login details and that blue yonder email account to manage the new account. Can someone help with this please. I did try and register with a different email account but can’t access it and have no idea what the password was and it wants to send the password link to that email account
V360 box
I think the hard drive on my V360 box is broken. It’s been randomly deleting my recordings for a while and now it’s stuck on the welcome screen. We’ve tried rebooting, including by holding down power/plus/minus, but it’s still not working. Please can someone get in touch with me about getting a new box.Adventures in port forwarding: Tamper proof Local IP?
Hi all! Im trying to set up a GL router as a wireguard gateway and am comically over my head! Im trying to open the port, and the router has an Ip of 192.168.8. whatever , however when I go to add this IP to the port forwarding rule. I see that he "local ip" option is very constrained : by forcing my ip to be in 192.168.0 I seem to be prevented to port this device. Is this intentional? Is there a way around it? There appears to be a way to set the IP of the device Im trying to port forward but that seems a whole other can of worms. If anyone can give me a tip here, id appreciate it!Stuck in Virgin Media Limbo – Can Anyone Help?
Hi everyone, I’m writing this out of sheer frustration, and honestly, because I’m hoping someone can finally step in and help. Or at the very least, if anyone else has been through this, maybe you can tell me what on earth I’m supposed to do next. Here’s what’s been happening: Two Contracts Later... Still No Broadband I originally signed up with Virgin Media to get broadband installed at my property. When the engineers showed up, they told me a surveyor needed to come before they could do anything. Fair enough. But then… nothing. No one came. No update. And then—without my consent—the contract was cancelled. Now I’m on my second contract because I was told that was the only way to get things moving again. At this point, it feels like I’m going around in circles for a service that hasn’t even started. I was told engineers would come out on multiple occasions. I even took time off work to make sure I’d be home. But no one ever arrived. Each time I called customer service, I was promised confirmation texts and emails—none of which ever came. I’ve asked for manager call-backs and was told it would happen. It didn’t. I’m left waiting, with no updates, no real explanation, and no accountability. "We Tried to Contact You" – Did You Really? The most frustrating part is being told that Virgin Media “tried to contact me” and that I was “unreachable.” I’ve had no missed calls. No emails. No texts. Nothing. So, either something’s going wrong with their systems, or they’re just not trying very hard. I received one vague message mentioning a “cabling issue,” but no one’s told me what that means or whether it’s even been resolved. A surveyor who did visit told me there should be no problem at all—so what’s the truth? I’ve now been given a “provisional” installation date for 31st May, but without a time, and without any confidence that it will actually happen. At this point, can you blame me for being skeptical? Virgin Media—if anyone from your team is reading this, please reach out and help me sort this out. I don’t want more apologies, I want someone to take ownership and actually get this resolved. And to anyone else reading this who might’ve gone through something similar—how did you get it fixed? Did you escalate to someone specific? Go to the ombudsman? Cancel and move on? I’m honestly just tired of chasing something that should be simple. If you’ve got advice, I’d really appreciate hearing it. Thanks for reading… but I’m not holding my breath.Hub 5 keeps dropping for a few seconds
My Hub 4 keeped dropping and I was upgraded to a Hub 5, this has made the situation worse. I am told that the signal is good up to the house but I have a little noise on the cable in the house. Since the last engineers visit the TV has started to loose signal also. Before I have the cable changed inside the house can someone look at this log from the Hub and tell me if they think that this could be the problem. 15-05-2025 07:30:44 notice Honoring MDD; IP provisioning mode = IPv4 15-05-2025 07:30:35 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 15-05-2025 07:30:34 critical Cable Modem Reboot because of - HW or Power-On Reset 14-05-2025 23:14:34 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=CMTS-MAC=e;CM-QOS=1.1;CM-VER=3.1; 14-05-2025 23:14:34 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 14-05-2025 23:14:34 critical 16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 14-05-2025 23:14:31 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CMTS-MAC=00:01:5c:7b:44:be;CM-QOS=1.1;CM-VER=3.1; 14-05-2025 23:14:31 critical 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=;CMTS-MAC=00:01:5c:7b:44:be;CM-QOS=1.1;CM-VER=3.1; 14-05-2025 23:14:31 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; Thank you in advance Mod Edit : Personal details removed David
My Hub has a constant red led
Hi, My hub has now been showing a constant red led for the last 3 or 4 months now, maybe longer, I have tried everything, turning it off at the mains, reset, full factory reset and nothing resolved this, its still constant red I have no idea if the unit has a fault or what, do I need a new hub? Dave
Pod(s) misbehaving
Hi, I've got an bit of an annoying problem with the WiFi in a remote (from the Hub) part of the house. There's two pods needed to get the WiFi out to this ground floor location, and when things are working fine I get about 90Mbps, which is more than enough. The pods are all white ones, the Hub is also on the ground floor. The problem is that sometimes the speed falls off a cliff. SamKnows told me 0.5Mbps earlier. The broadband speed was working fine. I think the problem is being caused by the pod located part way between the Hub and the pod in the remote part of the house, serial number XBAI21640B41. Logically, that one should be talking direct to the hub, and the pod in the remote part of house should in turn talk to it. If I turn the "intermediate" pod off and back on again then things start working sensibly again. There's a third pod on the top floor directly above the Hub (two floors up). I'd be surprised if the pod in the remote part of the house is talking to this one due to the distances and thick stone walls in the way. Without the pods, the remote part of house gets zero WiFi. If it helps, the ground floor of the house is roughly L shaped, with the Hub at one tip, a pod at the corner (intermediate pod) and the one on the remote part of the house at the other tip. It's not a big house, but the thick walls make it annoying to get WiFi around it where we want it. I don't know enough about how these pods decide what to talk to to know how to troubleshoot any further. Right now, things seem to be working ok but the intermediate (suspect?) pod is showing as "Fair" in the VM Connect app, whereas the other two pods are showing as "Great". Any advice much appreciated, thanks :-)No picture - all channels black - but we do have sound
Help! For 48 hours now, we have lost all picture on the TV. The TV works on other HDMI channels / Roku etc, so the TV is fine. The remote works, so if I press 101 it'll go to BBC 1. We can hear sound, but no picture. Cables are all fine, re-setting things hasn't worked. Nothing has been touched in the past few days so no idea why this has happened. Help please!
