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Call Usage Charges

I am on a Call Anytime tarrif and noticed that on a couple of bills I have been given Call Usage Charges. The website says you get these for payfor view extras or interactive gaming. I have not used either of those. There is no detail on the bill of ...

Hub3 to Hub5 cable issue

Hello all,First post!I’ve been a Virgin customer for a good few years and never had a problem. Last week upgraded to 1gig broadband and was sent a Hub5. All setup and working, great. Apart from my garden room… I’ve a Ethernet cable running from the h...

Gemma78 by Just joined
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Volt benefits applied on O2 but not on VM

Hi,It seems there a fair few people in the same boat as me, I've not been able to speak to Virgin Media about this but I had an Oomph package until we had the SIM migrated to O2. I can see that the Volt benefits have been applied by O2 but not had th...

Unable to login to Virgin TV Go

Whenever I try to login to Virgin TV Go I get an error saying Oops, I cant be logged in, Sign in is currently not possible. Please check back soon. Recently moved house if that makes a difference..

jackt24 by Joining in
  • 3 replies
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We’re streamlining how you pay your bill

As of July 2023, you’ll no longer be able to pay your Virgin Media bill over the phone. Not to worry though, we still have plenty of payment options for you to choose from. Save time and switch to Dir...


Changes to the TV Guide

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Latest update for TV 360 (update 5.02)

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