Welcome to the Virgin Media Community!

The best place to search for help and tips on how to get the most from our services.

cancel
Showing results for 
Search instead for 
Did you mean: 
723315members
3489672posts

Community Activity

TV and Internet cutting out

A few issues happening listed below.Last week our recordings had a gap in them, we were recording a few channels at once and it happened in all recordings. The recordings weren’t broken up, they just had a missing gap.We have a power line adapter whi...

BQM.png
ajo by Tuning in
  • 326 Views
  • 13 replies
  • 0 kudos

Re contracting nightmare

My contract is due to end and the price hike was high. I decided to move to Sky for a much better deal. Trying to cancel via chat I was persuaded to stay with a better package for £64 - more than half what I’d been quoted. No documentation was receiv...

JD5194 by Just joined
  • 68 Views
  • 1 replies
  • 0 kudos

Resolved! Red Hub Light

Like other Superhub users it looks like I have the dreaded constant red light on my hub. I have tried the on and off and the reset but to no avail. The Hub isnt that hot and the onboard diagnostics say the temp is ok. I cant really turn it off at nig...

Red light on VM hub 3

Hi, I have had a red light on my Hub 3 for about 5 weeks or so. I chatted with VM 2 weeks ago and someone said it may be waiting for an update. I mentioned to them that I did the pin hole reset and turned it off for 20 minutes but the red light comes...

Alex245 by Just joined
  • 63 Views
  • 1 replies
  • 0 kudos

online package too renew

Hi VM My contract is up for renewal and I’m in the same boat as the guy above, online package too renew is still showing a 30 day tnt package for around £5 more than I’m paying now, i can also change up to 350 BB for an extra 70p a month, could this ...

gazb1986 by Joining in
  • 49 Views
  • 1 replies
  • 0 kudos

Resolved! The ethernet fast port on Hub 5X

HelloI have a 350meg fiber connection.I've 4 devices requiring ethernet connections.I notice one is a fast port.If my speed is capped at 350- would I get that speed from it with a compatible device?My Hisense TV is only getting 100 from it, but that'...

Latest from our Blog

Changing your Direct Debit date

If you’ve recently changed your Direct Debit date or plan to, your next bill amount may be a little lower or higher than usual. It’s nothing to worry about – it’s just to bring everything in line with...

0 Comments

How to watch this year's UEFA finals

The final stages of the European football season are up on us and you can watch all three UEFA finals for no extra cost with Virgin TV.  There may be no British involvement this year, but there are st...

2 Comments