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Broadband Drops Every 30 minutes exactly
I have obviously power cycled the router etc, could anyone from VM jump on this to help me out as this has been happening for a week now and it makes doing things online a genuine pain. The disconnects are exactly 30 minutes apart and last for 11 seconds precisely. 2G UP and DOWN connection with a HUB5X.More Virgin Media generated problems- this time billing issues...
hi as per title i have had an email saying i am late to make a payment - and could be subject to late charges however, i only joined VM a few months ago and its not possible to sign up without providing direct debit details - plus the account has been fine for several months - so i can only assume its some issue VM have generated. i am loath to call the general "customer services" line or chat with them as in my prior experience this has only resulted in them creating a catalogue of additional issues without resolving the one i am actually contacting them with. can anyone here assist ?Hub 5x, 2gig up/down - packet loss / latency / disconnects every 30 mins
Hi, seems I am another victim of this disconnect and packet loss issue with 5x hub and 2gig fiber, which occurs every 30mins, which seems to be caused by 'RealSpeed' checking the speed of my connection (?!). Can someone from support PLEASE stop this from happening to my service? I need this resolved asap as I rely on the connection for WFH, competitive gaming and streaming with friends. The constant disconnects are making all 3 impossible to work with. Here's the issue SOLVED by doing exactly that (getting someone to turn off the auto speed testing): https://community.virginmedia.com/discussions/Wireless/upgraded-to-2gig-and-see-ping-time-outs-and-youtube-buffering/5537915/replies/5546444 It's extremely worrying that I can find many threads nearly 2 years old with this same issue. Waited nearly 6 months for the install due to 4 rescheduled installations - now this... feeling like I should've waited for BT to reach my area. 😢virgin.net to be cancelled again
Forced Termination of Virgin.net Email after twenty plus years as a virgin, virginmedia and virginmedia_02 as a Customer. I was disappointed to say the least when I received a message saying I had 30 days until my Virgin.net Email account was closed. This is after the last such email eight months ago threatening to do the same and the subsequent multiple Emails to Virgin ,Regulator and Ombudsman jumping through all these hoops to try and keep access to an Email accounts used for over twenty years as a customer. This is an account I have had since the old modem dial up days in the distant past. It has also been the reason why I continued to be a customer of Virgin (VirginMedia now VirginMedia_O2) for all these years eventhough I have long since been able to get better deals elsewhere. But I stayed as I considered Virgin continuing to allow the few Virgin.net users to use their old Email Id’s was to say good Customer Service by Virgin. It was also a point of note when opening a dial up account with virgin.net you had access to Email while you continued to be a customer of virgin. As early as 2013 this was accepted by Virgin and hence the continuation of virgin.net emails for the few old account holders who continued to be customers. Sadly it seems as of this week regardless if you are a Virgin Media customer or have been forcibly moved to Virginmedia_O2 mobile or even just moved your old faithfull Virgin.net Email is be disconnected regardless, period. On a purely Customer Service side this is poor show from Virgin Media and it alienates all the Virgin.net Email user who have been loyal Customers of Virgin for decades. And yes I do say Customers who have in the majority of cases paid for mobile, broadband, TV, and even old dial up costs for a very, very long time. It is without a doubt poor Customer Service from Virgin to do this and I hope that they reconsider this for all Virgin.net Email Customers . Maybe Virgin should remember what good Customer Service is and continue to support the people who have supported the business for decades. If there is a compromise needed restrict the Virgin.net Email account size to 2gb this still keeps the accounts practical but limits the size of data held on any server. Good Customer Service is the main reason to stay with Virgin ongoing and the reversal of the poorly thought out decision to close the Virgin.net E Mail accounts would be a good decision. Poor Customer Service is a a good reason not to be a Customer with VirginMedia_O2 in the future ,which could start from the beginning of July. If virgin do decide to cancel these Email accounts do remember that you can contact the Ombudsman regarding this issue to highlight this poor service. It will be a shame if they do cancel this service for old account holders as they have usually managed to come back to doing the right thing for their customer eventually. Let hope they do that now. It would be a shame when all those virginmedia, virginmedia_02 contracts are moved to pasture new. I suppose we will know in a month if we need to cancel those contracts . David. Customer for a very ,very long time.back up phone, how to use it?
a few years ago when renewing my vm contract, as a vunerable customer I asked about a back up battery pack, I was actually sent a large landline phone, yesterdays powercuts that shut the whole town down including the mobile sector so unable to use landline or mobile then remembered back up phone and realised I have no idea on using it, there is an option to plug phone into the router but as router was down I wondered how does it work, can somebody advise me on how to use the back up landline in case of a power cut please? all help and advice appreciatedHub 3 and Smart Home devices
To resolve issues with the strength of the signal in my flat, I purchased a TP-Link extender, and everything was fine, as I set its own SSID for smart home devices, primarily the weather station, as the core of my system. Issues started when I got 256 Kbps on a LAN cable to my PC instead of the 133 Mbps I was paying for. The factory restart of the Hub did not help at all, and the technician from VM had to arrive. He asked me to disconnect the TP-Link device, and we saw the speed getting where it should be. I was given two Wi-Fi pods to ensure full speed everywhere. A new set of problems started. My weather station supports only a 2.4 GHz connection. I went to the Hub's settings, changed the SSID for the 2.4 band differently, and connected the station and other smart devices. The VM Connect app on my phone demanded merging bands back, which disconnected my devices. I set only 2.4 from the Hub, but my phone will not connect. The idea was to reconnect devices, allow 5 GHz back and have a happy life. How to sort this out - to have full speed everywhere and only a single SSID for both bands? TIAMy broadband is showing a solid green light and 2 arrows are blinking
So, i got my hub 3 literally a week ago, every night, from 9pm to 11pm, the internet has gone, and my broadband just shows a solid green light with 2 blinking arrows. I looked it up and apparently it means its a software update, but that cant be true because its doing it every single night.Pin required to watch channel before 9
My virgin tivo box has recently started to ask me for the pin to unlock a channel before 21.00 because its classified as a 15 Never asked me before , so I went to settings, parental controls, lock channels and selected unlock all channels. But it has no effect and still asks for a pin to watch sky max which is ridiculousHow do you cancel TNT & SKY Sports
How on earth do you cancel the Flex subscriptions? I'm on a 30 day rolling contract and the promotion deal has now finished and its gone up to £56. I've tried to cancel but can't see how to. I've been on Google and seen the how to post - It says go to 'Active Subscription' and do it there? Where the hell is that? I've been all over the VM app and i can't see it?! Ive spoken to agents on Whatsapp and they just keep transfering me - Had 3 x conversations with "I can help with that" only to be passed to someone else, Then the 4th agent just cut me off! Actually got through on telephone and spoke to a human-being... He said I can do it online, as he couldn't. But I can't! There is a box ticked in the flex package, that won't untick! I can add more items to my Flex package, but can't remove... HELPCannot programme a NEW 360 remote to control Samsung Sound Bar
360 Remote controls Samsung TV standby perfectly but I want it to control just the volume of my Samsung HW-B450 Sound Bar. With my previous box and remote, irt worked perfectly - I simply put the 360 remote into learn mode and programmed it, by facing the Samsung sound bar remote and hitting the keys on one then the other. However, I cannot remember how to do this - can any one help?
