Recent Content
New contract not yet activated
I took out a new contract for broadband/phone/TV on 13th March and got the email with the contract terms and I approved the contract to proceed on the text message link I was sent, but 3 days later the new contract is not showing on my account, and I am still getting the old broadband speed despite rebooting my hub. Help. Can any VM person private message me to get this sorted? Many thanks in advance.Intergas gateway not connected
Hi. My Intergas boiler gateway won't connect via ethernet. It was fine on my Sky router but had to move it when I had VM installed. I thought it was broken so bought a new one but this won't connect either. Spoken to Intergas & they stated that although they did have a bug in an update , this was fixed quite sometime ago. They are still looking into this but have suggested it could be my router blocking connection ?? It works on my sky box & fire hd box without issue !! Any ideas 🤔
Speed issues and discrepancies
Hi I have a Hub 5 in modem mode, using a 3 unit TP -Link Deco M5 mesh. Nothing has changed oin the mesh, nothing at all, it's all up to date firmware wise and the Deco App says everything is fine and reports download speeds of around 550Mb/s, upload at 107Mb/s . However Speedtest and Traffic Monitor apps are showing 20Mb/s download and 25Mb/s upload. Virgin deny any area issues and say they have checked there side to the hub.I have checked outside the house all the way to the hub and I've checked my Gb Ethernet switch....all good. So either my Deco app is lying or VM are because there are huge discrepancies here. Our experience is not good and VM say it's the Mesh at fault and have offered me wi-fi pods. Very kind but the work is switching back to the hub as a router and subsequent device faffing isn't very appealing. I've logged onto the hub but am unsure what I'm looking at or what would indicate issues. I've attched a screenshot of the Network logs etc if any experts can see any issues. Any help, hints , tips, advice is HUGELY appreciated, thank you.Requesting home pickup for my router post-disconnection
Hi, I'm currently unable to get to a YodelReturn point to return my router to Virgin due to a recent accident. At the moment, I'm also unable to get anyone to drop this off for me. I'd like to request a pick-up service for the package (which is packed and ready to go), as I am otherwise unable to get this back to you via Yodel. Cheers,
New power supply
Hello I upgraded my v6 to 360 a couple of months ago and this week the power supply has started having a horrible high piched noise as if their is so.ething wrong with the coil in it. Is there anyway to get a replacement please? No need for an engineer for a power supply but it is driving me insane. 😶
