Community FAQ

Welcome to the Virgin Media Community!

The best place to search for help and tips on how to get the most from our services.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
715100members
3451732posts

Featured Posts

Trending Topics

The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!

Community Activity

Sign In to Post

Resolved! Update your browser!

https://community.virginmedia.com/t5/Digital-life/Why-you-need-to-update-your-Browser/ba-p/3529827 https://www.theregister.com/2021/02/05/chrome_zero_day_update/ A zero day threat has been discovered on Chromium based browsers (Edge, Chrome etc).  Go...

Option to delete Netflix

We need an option to delete Netflix. The app is sending in excess of 30,000 queries to logs.Netflix.com every day - even though we have never used the app on our V360.This is ridiculous and a grave privacy concern.Can we either delete the app or can ...

banjhiyi by • On our wavelength
  • 445 Views
  • 9 replies
  • 0 kudos

Intermittent Internet, droppouts, signal strength issues

Hiya,That last 10 days I've had internet issues and dropouts. Streaming TV/Film pauses, games disconnect, discord lags and drops, websites delay.I am ethernet checking.Modem mode.Wired household.Checking the router section I can see these types of is...

farske by • On our wavelength
  • 844 Views
  • 25 replies
  • 0 kudos

High T3 Time outs

Hub 5 with 1gig.Whilst checking why my laptop wasn't showing as connected on the Hub 5 web page, I noticed that between 24-07-2024 02:45:43 - 24-07-2024 02:45:43 on the network logs I had over 1000 T3 timeouts on channels 2-3-4.  3.0 Upstream channel...

preston46 by • On our wavelength
  • 92 Views
  • 3 replies
  • 0 kudos

Resolved! Red light on Virgin Media Hub

hi, I have a solid red light on my virgin media hub 3 for over 3 months. I’ve also been having issues with my WiFi dropping on a regular basis. I have called virgin media a few times and every time the advice is different by the technical people. I h...

Chirag27 by • Joining in
  • 16289 Views
  • 38 replies
  • 0 kudos

Keeping shows from deleting

How do I save all the episodes from a TV show I’ve recorded from being deleted because what I’m doing is not working? When I go to “My shows,” click an episode, then go to “more options,” click “modify this link+,” and then go down to “keep until I d...

Karla1 by • Joining in
  • 79 Views
  • 1 replies
  • 0 kudos

Box needs more Power

I had my virgin broadband and tv installed today. The stream box started off working fine and now I can’t get it to power up in just has the message ‘your stream box needs more power to start up. ‘i have tried everything to fix the issue but nothing ...

Load more

Latest from our Blog

How to watch this year's UEFA finals

The final stages of the European football season are up on us and you can watch all three UEFA finals for no extra cost with Virgin TV.  There may be no British involvement this year, but there are st...

1 Comments
See all
Top