Recent Content
What is the best time to contact VM for a deal?
My current contract ends 2 September and am aware the price will jump up considerably which is making me consider going to SKY and full fibre. At what point in time should I contact VM to ask about deals if I do decide to stay? My plan now is M125 but as am with o2 for my Sim it was bumped up to M250 and my o2 data was doubled to 10 GB and I only use 2GB anyway so doubling my o2 data was no bonus in my case. Thank you for any tips.
Account Problem
Following my divorce back in 2007 my ex husband and myself phoned up together and were told that the account would be taken over by myself. Since then I have received and paid all the bills. However, when I log on it is saying that I am not the main account holder. Also, I appear to have stopped receiving emails but my ex husband is receiving them to his email address but the body of the email is addressed to me. Please can someone from VM help me sort this out please.
BBC iPlayer ending - TiVo box, v360
I have just had the warning message on my aging TiVo box that BBC iPlayer won't be accessible on this box after 23July. To date I have yet to receive any emails from VM about this, and as a result any info on what my options are! Apparently a " “small proportion” of customers still using these old boxes (that are now more than 10 years old) are being offered an upgrade to the TV360 box at no extra cost. My question is - is it just a simple case of contacting VM and requesting the TV360 box regardless of whether I have received the email or not? (As far as I am aware my marketing/contact preferences are correct for emails! ) Any insight/assistance would be welcome!N8 - North London - Full broadband outage 11 days and counting
Just received yet another VM text kicking the can down the road another 3 days, to July 4th. But thrilled to hear that "an engineer is on their way"! (for the 10th time). I have zero confidence that it will be fixed at this time. I have zero confidence in Virgin Media, at this point. Their handling of this is beyond dreadful; it's non-existent. Yes I have reached out and lodged a complaint, but the "resolution" that I received in response is an automated copy-and-paste travesty that simply repeats the nonsense in the text messages. In the 30ish years that I have had Internet to my home, this is the very first time experiencing an outage that has lasted more than a day, anywhere. I am in London, and there are internet lines strung everywhere. Why has no technician been rerouting the line to our property after the first 24 hours? Utterly pathetic. A shame, as the service was reliable until 12:30 on Jun 20th, when it went dead. I suspect that I am now experiencing the true face of Virgin Media... which is utterly awful. Is there anyone else in the Crouch End area experiencing the same outage?
Wifi keeps dropping out several times daily
Hi, This is becoming a pattern each day over the last week or so. The wifi drops out regularly during each day. My phone still shows the wifi indicator, but there is no external connection. Service status shows no issues, it either reconnects within a few minutes or a router reboot does the trick. It’s become irritating and disruptive though. I can’t find anywhere to get help other than the constant advice to reboot. Which feels like a sticking plaster on a bigger issue. Is there a way to check what that problem might be and get it fixed?TV on the Go app setting
The TV on the Go app is really irritating in that as soon as I open it on my iphone, any other app like Spotify or BBC Sounds stops it’s play via my Bluetooth speaker. So, if I am listening to some music and want to check what's on TV later, the music stops within seconds of opening the app. I assume it takes over the Bluetooth connection immediately rather than when actually needed to play video/sound/tv. Is there a setting somewhere that can stop this happening?TV connected to Wi-Fi but no internet, fine on hotspot
Hi, so I have a Sony Bravia TV which is connected to our virgin hub, but can’t seem to get the internet to work on there. I don’t believe it’s a device issue because if I connect it to my mobile data hotspot, it’s totally fine and works. No other devices are having this issue in the house. Have tried all the usual troubleshooting stuff for the TV, but issue still remains. Any ideas? Thank you.Help getting installed.
I need help in getting to the bottom of my install. Every day I am told the services external work will be installed "tomorrow". I have been lied to every single day. Today was my in home engineer appointment. I have had to stay off work for the visit for nobody to turn up. After speaking to the chat, again, they say the appointment was 'rescheduled' because the outdoor work isn't done... Why are the team lying to me? They say it is "100% being installed tomorrow" yet I am sat at home waiting, twiddling my thumbs. Nobody is able to help me. I tried making a complaint and it was closed the same day. What can I do?
