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Charge for adult movie

While flicking around previews last night I was charged £6.95 for an adult movie I didn't want or watch. There should be a confirm purchase option in this case like other choices do. Hopefully Virgin will be able to see it is unwatched as I'd either ...

Yodel non delivery

Yodel were meant to deliver my equipment yesterday.  I waited in all day. No delivery. As far as I can see they don't deliver on a Sunday.  I work from home, so I'm not going to be able to work tomorrow. No way for me to contact Yodel today,  so I'm ...

BethW by • Just joined
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Resolved! Connected but no Internet - only Chromebook!

I feel sure that this has to be something to do with Chromebooks, as it has now happened with two different (brands of) chromebook devices and with nothing else on our network.Randomly and quite frequently, my Chromebook loses the ability to talk to ...

Red flashing light

Hi, around 9pm on Thursday evening our Wi-Fi stopped working. Since then we have had intermittent Wi-Fi. It’s mainly not working but does occasionally come back for a few minutes. I’ve reported it to VM and have an engineer booked for Monday 4pm-7pm,...

House58 by • Just joined
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Disney +

Hia all. I'm trying to get my service upgraded to have Disney+. I have done this via the chat system and they said they have put it on for me. But not received the activation email they said I need. Asked them 3 times today but nothing. Even doubled ...

Tv go app recording

How on earth do you set recording from the Tv Go app?Search for a program ok but cannot find a way to record.Easy from the tv, simple from the old connect app but cannot see any way on the Go app

fishe1 by • Tuning in
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Virgin TV go not playing recordings.

Hello, I downloaded the Virgin go app yesterday for the first time. I can’t watch recorded programmes as it says The recording is only available on your home network. If you’re at home please make sure you’re connected to the same network or SSID. My...

Cchap44 by • Joining in
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Service not available - Virgin TV Go App

Where do I start regarding the poor customer service being received when in need of support. I recently moved my services to my new address. The TV app has always worked fine in the past however with the move I was given a new account number. Since t...

Saf3 by • Joining in
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  • 8 replies
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Latest from our Blog

How to watch this year's UEFA finals

The final stages of the European football season are up on us and you can watch all three UEFA finals for no extra cost with Virgin TV.  There may be no British involvement this year, but there are st...

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