Recent Content
Have Virgin received my prepaid return?
I've cancelled my Virgin account and was told I needed to return my kit by 9 Oct using the prepaid packaging. It took over 2 weeks for them to send me the packaging, which I then sent immediately once it arrived. They said it takes 10 days to process a return, but it's been over 2 weeks now since I returned the kit, but still haven't had any confirmation on where it is. I've just received an email saying I will be charged £65 for not sending it, even though I know full well that I sent the kit back on Fri 24 Oct. Annoyingly, the tracking information isn't coming up on the receipt I was given (just keeps saying parcel collected), and have tried so many times contacting Yodel/inpost to see if they can give me any updates on if the parcel was returned, but they're being super unhelpful too. I just want an update on whether you have my parcel or not. I will not be paying the late charges as I sent it well within the allotted time.Pre-Contract documents received but I'm not changing contract
Hi there, I have just received some "Pre-Contract Documents", but I am not changing contract. I had a look through the various renewal offers yesterday, but I did not click to order. Please can you confirm that I am not changing my contract, or package? Thanks
Blueyonder Webmail - 403 Forbidden
Went to use the webmail yesterday for my blueyonder account as i suspect i might have something stuck in the junk folder. Can't access it, getting a 403 Forbidden error message. Same just now. Tried on multiple browsers on a pc and also on my iphone, all the same. Anyone else getting the same ? ETA for a resolution ?
Internet Issues
Absolutely sick of not being able to connect to the Internet. 2 weekends in a row now and even had an engineer out this week. Download speeds are 1000plus but upload jumps between 26 and 100. Devices do not work whether via ethernet cable or WiFi. I work from home so this is now costing me money and inconvenience. WiFi device all say connected without Internet.
Which VM box?
Apologies if my post is not in the correct place as it does not solely relate to Virgin Media's TV 360 box. I was with Virgin Media up until around 18 months ago when I switched to Sky. I am now looking to return back to Virgin Media. I have a Sky Glass TV and I will likely be choosing to have Virgin Media’s M350 Entertainment + Netflix package. So far, from what I can gather, Virgin Media are able to provide different boxes but I cannot determine what each of those boxes do or which one I would need based on my requirements. Am I correct that Virgin Media provide a streaming box which I think they call a Flex box? and that they also provide their TV 360 box which has an element of streaming but also gives the ability to mainly record programmes which can then be played back? Do Virgin Media provide any other boxes and if they do, what do those boxes do that is different to their Flex box and TV 360 box? Currently, I have Ad-Skipping as part of my Sky Glass package and once I have re-joined Virgin Media, I would like to be able to fast forward any adverts that come on during programmes ie on the likes of ITV, Channel 4, Channel 5 etc (just to clarify, I am not talking about fast forwarding adverts when I am watching live TV or whilst watching Netflix). Is it possible to fast forward all adverts on all of the boxes that Virgin Media provide or would I need to pay for their TV 360 box instead of their free to provide streaming/Flex box? I look forward in anticipation of any responses received.Broadband outage going on for days
There has been a complete lack of service with my virgin broadband for over a week now. When I first reported the matter through the service status it said it was a issue on my end and virgin booked an appointment for engineer to attend. Very soon afterwards virgin cancelled this and said it was an issue on their end and two issues appeared in the service status.. Since then I have been stuck in a loop of two issues (F012018470) and (F012018476) with different resolution dates which constantly change and get further away from getting resolved. Any one else in the HA1 area suffering with these faults or can shed any light on when they might be fixed? Thanks
Moved House twice - Used to have Mini Box - now not on the contract - how do I get multi room use back.
I have just moved hose for the second time this year. TV 360 up and running. I used to have a mini box cabled into a bedroom on my contract up until March 2025, this was dropped (without my knowledge) when I moved to my sons house. I have now moved to my own house and want this back. The installation engineer suggested a stream box as he did not have an order to install mini box. I think this would work, how do I get one without paying extra ? In addition I am concerned my contract price goes up very high in May 2026 compared to current offers. Will Virgin Media negotiate a lower priced new deal to include the stream tv box? Ideas or help from the Virgin Media team appreciated.
