Forum Discussion

Steve_R's avatar
Steve_R
Tuning in
3 days ago

Cant log in to secondary email address

I have two email accounts associated with my Virgin media Account, one for me and one for my wife. When she tried to access her email she was asked to create a VirginO2 ID and link it to the MyVirginMedia account.

When we did this the link was to my copy of the account. Now my login to Myvirginmedia has changed and my wife still cant access her email since you can only see my email from my copy of the account.

 I have looked and failed to find any way of removing her VirginO2 ID from my copy of MyVirginMedia or for her to access her email.

Please help.

3 Replies

  • Catcher's avatar
    Catcher
    Tuning in
    3 days ago

    I've got a secondary Blueyondner email account as well and thought there may be problems and so it seems. So I haven't tried logging in to it yet.

    Having heard what has happened to you I'm going to wait till there is a solution.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 days ago

    Hello Steve_R,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that your wife is having with her email account at the moment. 

    Is your wife able to link the account to her email account rather than your account? We do have some more information about this and it can be found here. Please check through the help provided on the link, the section 'How do I manage Virgin Media Mail inbox' and let us know if you need any further assistance.

    Kind Regards,

    Steven_L

  • Steve_R's avatar
    Steve_R
    Tuning in
    8 hours ago

    Thank you for your reply. I have read the information in the link but it does not appear to address the problem she is experiencing.

    She can't log into MyVirginMedia or VirginMail as they insist on a VirginMedia O2 ID. She can't create one as the creation process asks for account number and area code and this then links the new ID to my copy of MyVirginMedia and my email  not hers, with no way to switch to her email.