Recent DiscussionsWon't let me pay online using card. So I've been trying to pay my VM bill but suddenly it won't accept my payment method at all and it keeps being declined. I had a similar issue some years back but can't remember how I solved it. When...Virginmedia credibility I have finally decided enough is enough and I am intending not renewing my contract in August. £92.40/month is excessive for an 80year old and cannot be justified. All the fun and trust of having th...Final bill problems Have been told by the hubchat that I can’t get a final bill that states broadband as my bill has already been generated. How do I prove to my new supplier that the bill includes broadband. Contract / complaints Hi I have been having problems with my contract. Got offered a renewal although I only had just had a new one in Dec24. I clicked and went through the process to see what it was and got the contrac...Broadband payment not working Hello. I have tried three times to buy virgin rolling monthly broadband and I get to the final stage and then the payment fails. It says “oops something went wrong, looks like the page has been m...Contract Renewal email confusion Today, I received a strange email from Virgin, which is not really clear. You currently enjoy our Phone & Broadband Dual bundle at a discounted* rate, which will end on 20-Jun-25. This means ...Moved house - 18 month contract restarted? Hello, I have moved home to a new address and took my Virgin Media M125 fibre package broadband with me (February 2023) in which Virgin has "created" a new contract. This has caused it to "restart" ...SolvedAny virgin staff help Hi, I logged a complaint a few weeks ago about the horrendous experience I had setting up my new Virgin Media order and it was agreed that a credit of £89.99 would be added to my next bill statement...Virgin have completely messed up my contract when moving address This is quite a long tale, and at this point is ongoing. In May 2024, I signed an 18 month contract. It was £68 per month for the Mega Volt bundle, plus TNT Sport and an extra TV box. I recently so...Incompetence On 19 March I was notified that my contract was ending and I sought to enter into a new one. After several attempts online, I exchanged messages for 2 hours and was offered an 18 month package at a p...
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