Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsOnline contract renewal not showing after more than 14 days Hi, I renewed my contract via the app on 21st Oct but nothing is showing. Please can someone contact me to help look into this further? Thanks! Cannot access account If I use the app on my phone I can access my account. If I try to access the account through the web page on my desktop PC I cannot get in. If I click the box to chat on line (On the web page) noth...£50 Just Eat voucher reward is pointless About a month ago, I signed up for the 12 month student broadband package which comes with a £50 Just Eat voucher. Yesterday I went to check my university emails and found an email had come through ...Pre-Contract documents received but I'm not changing contract Hi there, I have just received some "Pre-Contract Documents", but I am not changing contract. I had a look through the various renewal offers yesterday, but I did not click to order. Please can you ...Have Virgin received my prepaid return? I've cancelled my Virgin account and was told I needed to return my kit by 9 Oct using the prepaid packaging. It took over 2 weeks for them to send me the packaging, which I then sent immediately onc...Unable to access account for 6 months Hi Benjc , Have you managed to get an answer to your issue, as I have been having the exact same problem and have been unable to get into my account for six months!!! Help Not honouring agreed contract. Anyone know how to resolve this in the most quick and efficient manner? I have been overcharged and tried to resolve via chat, emailed the team leader as discussed but heard nothing - not even an ack...No welcome email after 48 hours Hello, I ordered the Sport + Cinema combo with 500Mbps broadband in the early hours of Thursday 6th November. I received the pre contract email and the order summary email which contains an RS numbe...Access to netflix Hello. I have recently signed up to virgin media services, part of this is access to Netflix. However despite phoning three times. I have still not received the information on how to do this. I have ...reference IDF-12B issue Virgin Media account login worked ok. Mobile app seems ok until I go into settings. Have read the help and advice pages and get the 1DF-12B error (left it several days inbetween just in case). Broadb...
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