Recent DiscussionsEarly upgrade offer Was sent a message about and early upgrade offer as it was a good deal and I upgraded to 1 gig broadband as well. Have heard anything more, every time I check it says your order is being processed....Have I been mis-led? I've currently in contract with EE and I've just had a virgin sales rep knock on the door offering there new installed virgin in my area, I said but I'm already in contract with my current ISP EE, 12...Vulnerable customers. Hi All Apparently Virgin Media as no special approach to vulnerable customers and some kind of priority engineer visits. I have just spent the last hour and a half on the phone to VM and managed to...Another person waiting for a phone number. I transferred from Sky to VM. Broadband and phone via OTS and I asked for the phone number to be transferred. Sky disconnected me on the 16th of April but VM were unable to connect me until the 23rd....Unable to open "account settings" in my Virgin media account I need to change the security settings child & adult but I'm unable to get the page to open ll I get is the revolving "Virgin" logo. Moving House We are about to move house. When I log into VM and input the new postcode I get the list of addresses and can select the correct one. I then get the response 'address not found or VM not available'. ...Complaint-can't complain web form I am trying to raise a complaint with virgin media but I'm not having any success using their web form https://www.virginmedia.com/myvmo2/complaints I enter my detailed complaint on 24 April 2025 us...Disgusting customer service I recently made an appointment for a router move (8-1pm) and no-one showed up. I called the call centre and they told me someone had called me and decided that as my wifi was good I didn't need the a...Disney+ activation I recently signed up for broadband service and I received an email saying I get 3 months free disney+. It said to login to my account and there will be a link however I can't see any link to activate...SolvedBest price contract renewal issue. Morning, I accepted the best renewal price which Virgin sent to my email. Pre contract sheet received in my email stating the new price after accepting. New price was slightly higher than my current...
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