Managing Your Account - Cable

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I have netflix and disney on my broadband but getting charged
I have disney plus and netflix on my broadband order not tv and virgin are wanting to charge but it's in the main services provided box on my contract have spoken 8 times to try and fix but getting n...
petes1000xr
29 minutes ago Place Managing Your Account - Cable
11Views
0likes
1Comment
Renewal my contract
When I logged into my VM account. It said that my contract will come to an end which will be end of March'25. So I rang up by phone to renewal my contract. Which i did on Friday for next 18 months. ...
Dazyellow3
60 minutes ago Place Managing Your Account - Cable
contract
renewal
31Views
0likes
1Comment
Omni box relocate
Is it possible to relocate the brown Omni box from the front of the property to the side . We need to move the router to the rear of the house to allow for cabling to reach a garden office . By movin...
Milliemuffin
2 hours ago Place Managing Your Account - Cable
24Views
0likes
3Comments
Early cancellation fee AND disconnected a month early
I am cancelling my Internet as I have lost my job and have NO income and virgin media want to charge me nearly £300 to cancel, they have absolutely no soul and don't care they are taking money I need...
VMmafiatactic
3 hours ago Place Managing Your Account - Cable
66Views
0likes
5Comments
Change direct debit card details
How do you change your card details to another card. I need to update my account with the new card I can’t see anywhere to do this. Thanks
Chrissy9
3 hours ago Place Managing Your Account - Cable
6Views
0likes
0Comments
Renewal order not processed - 15 days now
Hi Virgin team, I accepted a contract renewal offer price on the Virgin app on January 4th and received the pre-contract documents and an order summary by email on the same day. As of today my contr...
Sheila5
4 hours ago Place Managing Your Account - Cable
23Views
0likes
2Comments
Firstly, no Virgin Television on New Years Eve, no nothing, agreed Engineer visit for 01/01/2025, NO SHOW
My name is *Roger Mautner (pronounced Mortner). **During New Year’s Eve (**31/12/ 2024) NO Virgin Media Television. Whole evening ruined! ***Arranged Engineer visit for next day (****01/01/2025) by p...
Roger123
4 hours ago Place Managing Your Account - Cable
235Views
0likes
8Comments
14 Day Cooling Off Period
Hi I signed up to virgin broadband last but decided to cancel, after a couple of days, under the 14-day notice period Para M of the T&Cs. So, I have cancelled with the installs team last week, and I ...
Cbury14
5 hours ago Place Managing Your Account - Cable
cooling off period
118Views
0likes
9Comments
Phone add ons
Can some one advise me if it is possible to remove phone add ons ive just renewed my contract with VM and i dont really need the add ons
Anfieldkop1
6 hours ago Place Managing Your Account - Cable
17Views
0likes
1Comment
Incorrect final bill
Hi, I seem to be having a common issue. I provided 2 months notice that I was to be cancelling my service, scheduled for 17th Jan, and I received confirmation that this was scheduled and fine, and it...
JamesCC
6 hours ago Place Managing Your Account - Cable
128Views
0likes
3Comments

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