Recent DiscussionsUnfair Charges & No Customer Support – Need Urgent Help! I am extremely frustrated with Virgin Media’s billing and customer service. I’ve been overcharged, and every attempt to contact support only leads me to payment options—there is no way to speak to an...Contract upgrade issues Our contract is up on the 30th December. We signed up and the intial 18 month deal is coming to an end. On the 27th November we logged into our account on the Virgin Media website and checked out the...SolvedContract Issues Help My contract expired in January 2025 and I renewed my contract in Dec 2024 with no changes. I received confirmation via email of the new contract and thought job done, however this contract has ...Billing and Address issues Been a customer for a brave while now Been having issues with billing since I moved house Direct Debit fails and bills pile up and can't figure out why as my account says DB is set up I did notice...Contract ending in April 2025 Hi , can someone from VM please contact me need advice on my contract that is ending on the 24th of April 2025. I don't want to renew it just want to end with out any penalties so I can then close my...New Contract Not Active - Incorrect Service/Bill Help My contract expires shortly and when I logged into my account I was offered different options. I selected an option and agreed a new contract that should have gone live on 10th March. I recei...Registering an account is crashing Hi, Since becoming a new virgin media broadband customer last month, I have been unable to register and account. I have used multiple devices, cleared my cache/cookies and tried incognito mode and ...Help with renewal (AGAIN) Hi, I posted a couple of days ago needing help with my renewal. Someone responded and sent me a private message (Tom_W1) They asked me some security questions which I answered and I've had no reply...Pretty sure this is evidence of illegality I terminated an out-of-contract service with Virgin Media, they initially added an incorrect "early termination fee", which they removed after an hour's chat. But then they added it back on, and got ...Moving house. No Virgin coverage. Cancellation fee ? I am moving on the 1st of November to a property where Virgin does not currently provide services. I called to confirm that, as I was not able to continue with Virgin, I would not be charged a contra...Solved
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