Recent DiscussionsNo welcome email and account number Hi there, I have placed my order online on last Thursday 30/5. Although I received my contract information, there was no welcome email and account number for me to create my online account. I just ...Solvedpaid bill still shows balance outstanding I moved telecom provider in April, from Virgin to Zen. The final bill from VM dated 28th April, for £21.86 was paid to VM, by direct debit on the 20th May 2025. However, VM then issued another bill...Leaving Virgin Media We are going to be trying to move shortly plus my contract with VM ends in early March and I don't want to renew it. In simple terms how do I leave VM? Can I write or phone VM & use an option if ther...Renewed contract in June but sent an updated one with changes at the end of the month I was coming to the end of the 18 months and used the online service to renew for another 18 months. I signed up on 2nd June and was sent the pre contract agreements. It said: M250 Mixit TV Line...SolvedRemoving Sky Sports Add On i called to remove Sky Sports. I was told my monthly cost would reduce to £53. Why am I only getting £12.63 off if I remove Sky Sports and Sky Sports HD. They are Addons. SolvedUnable to access My Virgin Media account via Chromebook I keep getting the message below. Continued calls to support and latest confirmed that IT support avoiding the issue. Case escalated. Tried clearing cache etc and using incognito to no avail. Issue a...Renewing contract - not honouring offer/agreement Hi all, My contract was due up for renewal some weeks ago, I've been a customer since 2010, and renewed upgraded many times. Until now I was signed up the largest bundle which I got at a discounte...No contact regarding free 42" TV Hi I joined Virgin in March '25, and was promised a free 42" TV. It's now over a month since the installation, and I have not received anything to inform me of delivery of the TV. I have checked my ...VM connect app and WiFi pods :( Hi Any one help? We had an engineer out 2 days ago to replace the existing router “hub3” with…. Another Hub3. Well, since the change my VM connect app won’t find the new Hub and the WiFi pods won’t ...Signed up and tried to cancel order, falling on deaf ears I ordered broadband and a day later, girlfriend gotvoffered a better deal to stay, so I tried to cancel my order and it falls on deaf ears at Virgin Media
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