Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsTrying to login and kept its trying to make a new account? Trying to login on my pc and its trying to get me to setup a new account, I already have one and am logged into it via my phone?? anyway to sort this? I've been with Virgin nearly 15 months now. Retentions I have had 3 calls from a supposed non UK VM call centre telling me that my contract is up and they are going to keep on the same deal. The number is 020 3743 6972 and it is coming up as suspected sp...Problems renewing my contract Hello, I am now in May 2025 having renewed my contract in April 2025 as it approached the end of contract. Followed the instruction to renew my account online and received confirmation of new contr...SolvedVirgin TV Go I had an issue with my email a while back and had to create a new email address to resolve the problem. Now I am unable to get into my Virgin TV Go account as every email I use asks me to transfer th...SolvedReducing the cost of my account Hi - I'm out of contract and I'm finding it totally impossible to reduce my package to basic internet. I have spent hours over the course of 5 attempts (both via messenger and on the phone) to cance...Customer Service Is it just me or other Virgin customer can never get hold of an advisor using their standard CS number? To get to an advisor I had to go through ‘thinking of leaving us’ section. I paid for a final...Cancelling or reducing the cost of my account I need to speak to somebody about the monthly cost of my account. I have been a customer for well over 25th I haven’t got a clue what the password is so can’t get any further forward on the system. Impending Expiry of Contract My contract is due to end in just over 5 weeks I current have a Mega Volt all singing and dancing contract and have been a very satisfied customer close to 3 yrs now. In my virgin account I have a no...Update my contact phone number & Email Under the "account details" section of my Virgin Media Online account, I want to change my contact phone number and my email address but it keeps reverting back to the old ones. Different browsers d...Can only access main email address on VirginO2 ID Hi All I went to my usual page this morning to check my emails and found I have to re-register with VirginO2. I finally managed to do that, but I can only access the master email address and none of...
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