Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsWhy the need for alternat email address I am writing this on behalf of my 89 year old mother-in-law. She has just tried to login but is now being asked for a non VM email. She is 89 and already struggles. What is wrong with using a mobile ...Are Virgin abandoning Landlines? For a variety of historical reasons, I need a landline. I am an out-of-contract Virgin customer who has often complained about the quality of my landline but, despite engineer visits, moving me t...Need to update my payment card I need to update my payment card as the old one is about to expire. But, I cannot get through on the phone, app or website to do it. Each and every single one is just saying oops there's a problem ...Link Virgin Media account How are new customer supposed to log in with there Virgin Media Account if its not being provided, received all emails and there no sign of a account number. this is not what I signed up for, nowher...Account number not given I’m trying to make my account so i can actually talk to virgin media support but i was never given my account number in any email. all i have is the contract information. Account Number Hi, I have recently joined Virgin Media when moving into my new house however am unable to access areas such as My Virgin Media because I was never sent my account number via email or in a physical ...SolvedWaiting on a cheque for nearly 3 months Where do I start I signed up to virgin in April this year and it took 5 months to get connected late Aug virgin kept in contact to the day i got sorted the person on the phone told me I was getting c...NEED ACCOUnt number please help Recently got virgin wifi and am trying to access my bills but cannot since i need my account number, which i cannot access because i cant log in without it ! Outside cable cover The small black cable cover has come unstuck. I’ve had a go myself but it’s not flat any more. Phone nos and chats don’t seem to have a category to select. Downgrade not actioned On 5th November 2025, I downgraded my package. I removed all TV and landline. This left me with just the broadband internet. I received an e-mail confirming this. On 8th December I was billed for TV...
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