Recent DiscussionsStarting a new contract when moving houses So ive just moved houses last week did the switch fine and ive just seen in my emails that i have been entered into a new 18 month contact which i never agreed to i was out of contact when i moved an...Can't log in due to repeated error, Support won't help Hi everyone, I have moved house last year and had a very painful experience moving Virgin Media to my new address because Support, both via phone and via the chat feature on the website, refused to ...£1000 early disconnection charge - despite notifying VM of switch during cooling off period! Hi. Hoping someone can help or steer me in the right direction - as ive been going around in circles and being passed to multiple people on message service and calls. We decided to leave VM - We were...Misled During Move – 18 Month Contract Not Carried Over As Promised Hi Virgin Media Team, I'm writing to express my deep frustration with how my home move was handled and to request that my original contract terms be honoured, as I was explicitly told they would be....How are you supposed to downgrade your tv and broadband package online ? Please help anyone. Contract Renewal Online Like many I have a renewal offer for my contract which ends next month. The renewal states: “choose this deal and keep your current Virgin Media plan without losing anything”. So, this deal should m...I am facing house eviction by court and Virgin Media is demanding cancellation charges that. It is a shame that Virgin Media customer service are showing no compassion or empathy towards my situation that I cannot control. They are also saying that they cannot forward my call to someone who ...Not received returns packaging Hi I have cancelled my virgin media account as I have moved home to Ireland. I need to return the equipment but I have not received the returns package. I have emailed but to no avail. We do not h...Not receiving any Marketing emails I just realised that I haven't received any marketing or news emails from VM for quite a few months. I don't know why these have stopped? The settings on My Account consents to marketing emails. New package deal Good morning, Could someone contact me please about new contract, i didn't realize it had come round so quickly as it ends on 4th July. I only have landline and broadband at £30:40. I am full time...
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