Managing Your Account - Cable

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Elderly parent had her TV package upgraded without her knowledge - and subscribed to extra channels.
Hello there, I would like to know how it is possible for an elderly person without any technical abilities to upgrade her basic TV package and subscribe herself to broadband and two different add-on...
Blue3000
13 minutes ago Place Managing Your Account - Cable
37Views
0likes
2Comments
Final bill credit - how long?
Final bill shows a credit of almost £80. It’s been over 45 days and still no refund of the credit. Numerous conversations on the online chat - yesterday was told that the cheque could be cancelled to...
AndiandJude
22 minutes ago Place Managing Your Account - Cable
8Views
0likes
0Comments
VAT receipts
Hi, my business is newly VAT registered and I need to submit my first VAT return. Could anyone please advise how I obtain my bills as VAT receipts for past and future bills? I've tried the online c...
rachrishton81
52 minutes ago Place Managing Your Account - Cable
vatreceipt
3Views
0likes
0Comments
Stop phoning me
Since the 1st April I've been getting phones calls sometimes up to 3 times a day from Virginmedia call centre trying to upgrade my package under the guise of saving me money. This is bordering on har...
Quorny
2 hours ago Place Managing Your Account - Cable
13Views
0likes
1Comment
Homeless, customer service call no help
Hi I have six months left on my broadband contract, but I have to move out next week due to recent unexpected unemployment. Until I can secure a new job I'm going to be living out of my van, sometim...
Nicholas_B
2 hours ago Place Managing Your Account - Cable
cancellation fees
homeless
13Views
0likes
0Comments
Homeless - Cancellation Fee, Poor Customer Service
Hi, Ive been a customer of VM along with my family members who all use the service for YEARS. I have been made homeless through no fault of my own and was evicted by the landlord on the 17th Oct...
Solved
Jones9376
2 hours ago Place Managing Your Account - Cable
cancel
Customer service
homeless
2.7KViews
1like
8Comments
Help - password change
So, we received a letter from Virgin telling us to change our password, etc. I have now changed it TWICE - and both times, the exact password I changed it to does not work!! What on earth is going o...
dianas1968
2 hours ago Place Managing Your Account - Cable
34Views
0likes
8Comments
Disgusting customer service
I recently made an appointment for a router move (8-1pm) and no-one showed up. I called the call centre and they told me someone had called me and decided that as my wifi was good I didn't need the a...
davidfc
3 hours ago Place Managing Your Account - Cable
72Views
0likes
4Comments
Renewed online, but apparently I didn't
My contract was due to expire and I wasn't keen on paying £190 per month so I gave notice of cancellation. Didn't sign up with a new provider as I'm going to be away for a while after the expiry date...
md999b
3 hours ago Place Managing Your Account - Cable
41Views
0likes
2Comments
When do the changes happen?
Hi, downgraded my package on 16th April. After having to ring as my bill came in at the old package price and not the new one, was informed that the order hadn’t been completed properly by Virgin. ...
PhoebeIndie
4 hours ago Place Managing Your Account - Cable
32Views
0likes
4Comments

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