Recent DiscussionsEnough is enough!! Having been a loyal VM customer for many years (my Wife had the account before we met) they've finally tested my usually calm patience to breaking point over the past couple of weeks. Our contract w...Renewal of contract My current contract is due to expire at the end of July and I am in the process of thinking whether to renew or not. I currently receive a promotional discount for all the sky sports and sky cinema h...Service Wrongly Disconnected – Still No Reconnection Hi Virgin Media team, I’m reaching out here as I’ve had no success resolving this through WhatsApp or phone support. My broadband account (No. REMOVED) was wrongly disconnected on 31 May — seemin...SolvedNetflix Plan with Ads I very recently re-contracted with virgin media and previously I had Netflix Standard included as part of my old package. At renewal I understood I was signing up to the same package however I now ha...Armed Forces Covenant - Virgin Media Breaching Contract Military family here. We lived in an SFA down south and got posted to Cyprus (RAF base, which is British Territory) . I contacted Virgin Media saying that: the area I'm moving to is UNSERVICEABLE b...Log in with VM email? Just got this email "Instead of using your current email address to sign in to your account, you’ll need use your Virgin Media Mail email address. This will take effect automatically from 30/06/202...Account Sign-In Changes This morning I received the email below. Reading this are we going back to the old way of signing into our accounts? I need to change my VM landline number I've had my landline since around 2000 but need to change it as I've been getting quite a few calls over the past year or more from members of the public asking for an institute handling mental healt...Multiple renewal quotes - I gave up I received a call from Virgin about my contract end so agreed to receive a quote the agent advised renewals were £198 then quoted a special price of £98. Given our existing price and knowing that we...Someone signing up in flat cancelled my services while I was still in contract with no warning As title suggests, out of the blue I got a text message saying sorry you are leaving VM on Friday, while I was at a festival with barely enough signal to send a text,let alone ring CS or go through t...
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