Recent DiscussionsUpgraded - tech took old Hub charge I upgraded my account and they sent me a new router, an engineer came out to install it because I was having difficulties and he took our old router but now I’ve had an email saying f I don’t send th...30 Day rolling contract confused? Hi there, I’m living with a bunch of students and our WiFi was shut off previously. Since then we have joined virgin media and currently are on a 30 day rolling contract because we only need the WiF...Ethernet Port 4 Showing Multiple Devices & Not Working (But Works on Vigor Switch) - Virgin Hub 5 Hey everyone, I’m having a strange issue with my Virgin Hub 5 and was hoping someone might have come across this before or could shed some light. Problem: Ethernet Port 4 on the Hub 5 shows four d...unable to register account having trouble registering my new account had the instelation done on the 22/4 and still cant register. keep getting to the create password screen and it just has the spinning logo where it says requ...New customer Hi everyone, I have read a few posts detailing installation woes and the ensuing battle for information from customer services. Here is my story, looking for any help or advice if possible. I placed...Can't access "new" account Hello, I moved house and due to a mix up by the agent didn't know that we would need a "new" account for the new property. None the less we went through the process of setting up a new account for th...Left our package and now left with a late payment marker on our credit file ?? Left our package and now left with a late payment marker on our credit file ?? Charge after termination Due to unresolved VM network problems i used the one touch switch on 2nd April 2025 to move to a different provider with a switch date of 25 April 2025 which is exactly when my 18 month contract ends...Promised money off 1st bill. Not appeared. I was sold Virgin broadband and tv by a doorstep salesman who promised us £100 off our 1st bill. The bill has arrived and there is no money off! I have spoken to customer services over the phone a we...Unable to register I have the same issue, I get to the Choose a New Password screen, enter a valid password, click Confirm and it just sits there with the logo spinning. Tried everything I can think of, different brows...
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