Recent DiscussionsOne Touch Switch Nightmare I am trying to leave Virgin as we no longer wanted TV services, and broadband was available cheaper elsewhere. I was reassured by a telephone advisor that it was a straightforward process, and my ser...Overcharged after agreeing new contract I recently agreed a new contract via the "myvirginmedia" page but have been charged more then twice the agreed price. I have tried phoning cant get anyone to answer and the webchat is missing from t...Unable to renew/upgrade via website Hello. My current package is due to expire in a few months and I've had several emails and text messages recently, advising me I can upgrade to the M250 Fibre Broadband package for just £4.00 extra a...How to obtain my account no. and area reference? Hi, I've recently joined VM and due to an issue with the sales rep entering my email address incorrectly when placing the order. I haven't received my welcome pack, so I've been unable to check whe...Disaster changing account over following death of my Father. I am absolutely astounded by the complete cluster that Virgin Media have made when trying to change the account in to my Mothers name from my late Father. I contacted the 'bereavement team' on the ...Address not listed I have moved into a newly renovated flat, tried to look for packages using postcode check but the address is not listed. Is it possible to register a new address onto virgins systems or just check if...Missing 1x referral reward Hi, I have tried resolving this with Virgin's partner Aklamio but to no avail. Aklamio have confirmed the reward for my friend but are saying I am ineligible because the reward went to a rewards ac...Renewal Fiasco I chatted with Sanjeev on 05/03/25 about contract 100303818825 for an 18 month deal at £88.72, rising to £92.22 in April 2026. I printed out the PDF relating to that. I keep getting offered deals at ...No internet for 24 hours Got a text yesterday to say there was an outage in the area. Have since received two more texts and the last to say it’s fixed. It isn’t. I have called VM 3 times. Each call close to an hour. No reso...Reporting damage to street equipment Hi Kev - thanks for the information, but we need a better way of reporting damage and vandalism - this forum isn't efficient and those who report are having to chase months later, sometimes. Is there...Solved
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