Recent DiscussionsUpgrade issue Tried to add a TV package using my account everything accepted, T&C’s etc and got a date to go live. That date came and gone with no channels added, Virgin can’t seam to find the issue and engineer c...Different invoice address to delivery I have spent over an hour to try and speak to someone to have my virgin media broadband account “billing” address changed i would like this for 2 reasons My company pays my internet (and my mobile)...Wrong email address I ordered a WiFi pod but the confirmation is being sent to a email address that I don’t use anymore. could someone please help me virgin has the email address that I use but they are sending the con...Downgrade I would like to remove something of my package BT email address I have a virgin broadband contract but unable to access my online account or use the app as I’ve been advised that my bt openworld email address is not a valid email address. I have been advised to c...Mixit changing channels I’ve just started a fresh contract and would like to select some different is that possible within the Mixit 360 contract, without additional expense, and what channels are available if so ? any hel...Wrong email used when setting up account Hi, I used the wrong email when setting up my mother in laws account, this was quite a while ago, I used tont instead of tony, as a result her account has never been activated online, she now needs t...Mega bundle including netflix. Do I cancel my existing Netflix account? Just signed up for new mega tv bundle which includes Netflix standard with ads. Activation email received. - v efficient. I already have Netflix standard without ads. for which I pay separately. I u...SolvedWhy is it impossible for Virgin to sort out password issues I have been trying for weeks to get into my account without any help from Virgin. I keep being told by Daniel that my complaint has been escalated. They lie because nobody from Virgin contacts me. Th...Package Downgrade I would like to downgrade my package and pay less.Is it possible to do this?Everytime I have made changes in the past I end up paying out more money
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