Recent DiscussionsUnable to register a password Recently ive got an issue when I try to register, i put my email (wich was never used before in virgin media) and when I get to choose a password, it simply just doesnt do nothing, keeps reloding an...Renewed recently....wish I had not! I am struggling to get any service! Have been with VM 20+ years and in the last 12 months my service has gone from bad to worse - my broadband is so intermittent I have had to purchase unlimited data...Order number I need my order number for top cash back and can’t find it anywhere. I’ve checked all my mail and the app. Please assist. Register Account Still unable to register my new account!! Have a constant spinning logo with nothing happening! Tried on everything I own and same problem. Is there a solution to this? Can't create My Virgin Media account Hi I'm trying to create a my virgin media account for my new service but everytime I try it just freezes after the password step. My account was set up over a week ago and my service is live and con...Email issue Hi, following virgin having tech issues over the Easter weekend, which left me unable to access the app, I’m now having an issue with accessing my email account. when I attempt to login, I get an er...Constant complete your profile page Everytime I try to go into my account settings on this website I get the constant loop of “hooray your verified your email “ I have updated my account details more than 2 dozen times and then I get...My virgin media app isn't working properly I'm trying to log in to my virgin app it's states there is a few issues and trying few things it's states it's not available I've tried loads of things it still states ooopps please come back later w...Typo on email address …when I was ordering a broadband package as a brand new customer. So I don’t have a confirmation or anything. I’ve noticed others with similar issues in the past and this seems to be the smartest wa...Past Live Chat Transcript Request I had a Live Chat conversation on Friday 18th April 2025 with a VM agent that I wish to retrieve. Essentially, they had promised certain conditions would be upheld and unfortunately, this is prov...
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