Recent DiscussionsEmails threatening £155 charges for kit I returned 3 weeks ago From a quick search this seems like a recurring theme... but I returned my kit on 20/04, and the Yodel tracking shows it was delivered on 23/04 (https://www.yodel.co.uk/tracking/2NB2VV1/NN82DH). So c...I added Premier Sport and my bill went up £27? The above is the new contract I just started 8th April. Then on the 26th of April, I called to add Premier Sports, which is only one single change I made,apparantley for £10 per month for 3 mon...Complaint - Double billed Hi Anyone else getting double billed since the O2 switch on your mobile? been getting charged £36 every month by Virgin Media and O2 for a sim only since June 2023. I cant get through to anyone on ...Not sent welcome email I have just received an order confirmation for a plan at the new house we are moving to. What is the timeframe for being sent a Welcome email? I would like to change the delivery date for my box to o...Contract renewal issue Hi recently renewed my contract was quoted £65.70 with email confirmation. Recieved my bill and the main service price is different. How do I get this resolved as I feel I have been mislead by virgin...I am Unable to sign to MyVirginmedia I am completely unable to login to MyVirginmedia or Virginmedia O2 account. Even the link provided in the "view my bill" link in emails from vmteam@virginmedia.co.uk does not work, whatever browse...Paper Bills Hi, Does anyone know how I can get a one-off copy of my latest bill sent to me? I need an official one. Apparently, a printout done myself won't do, and the phone system is less than useful. I know...I'm being asked to send back a second TiVo box I never had in the first place. Hello, I left Virgin a month or so ago, and sent back all my kit in the provided boxes. I have received a message today to say there is still a TV box to send back or I'll be charged £90, but I never...Online contract renewal not activated Hi, Back on 18 April I renewed my contract online after receiving an invite to do so. My current contract ends on 12 July. I received pre contract document which I accepted which was immediately fol...Removing Sky Sports Add On i called to remove Sky Sports. I was told my monthly cost would reduce to £53. Why am I only getting £12.63 off if I remove Sky Sports and Sky Sports HD. They are Addons.
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