Recent DiscussionsUnable to create online account Since my husband passed away and the account was transferred to my name I have not been able to register for an online account. It either times out at Request in Progress or says it will send me a li...Cooling off period Hi, Can anyone explain why this is happening? I started my contract on 27/02 (1-month rolling). Today, 13/03, I contacted Virgin Media to cancel it. They told me I need to give 30 days' notice, so...My contract is somehow both renewed AND expired So, I've been with Virgin with years, and just never really bothered renewing. Eventually, one of my TiVo boxes gave up the ghost, so I had to phone up. Turns out they don't supply those nowadays, so...Contract amendment not honoured The contract I had with VM was expiring, and a big price hike was imminent. I contacted them (as I do every 18 months) to review and get a better deal. I received a new contract, but on checking, my...Moved house - contract extended by 18m? Hello, I joined VM in October 2023 with an 18 month contract. I moved house in September 2024 and, after a rather lengthy wait to get it sorted, moved all services across in October with no changes i...your Netflix account has been suspended After being hacked and Vm unable to sort I resolved with Netflix directly last week. Today I have received an email from both VM and Netflix to say your Netflix account has been suspended and that v...Completely soulless and uncompassionate provider. I have to cancel my current contract due to massive life changes including a £700 rent increase and a move within 2 weeks. In all the hassle I’ve set up a new VM contract at my new place and am not t...Can't submit my contract renewal Hi, I received an email as my contract is up soon. I followed the link to submit my new contract renewal and received order documents to look over but when I click place order nothing happens. Wo...Switch to ebilling This seems to be a common problem, but none of the instructions lead to the option to switch to paperless. I don't want Braille and I don't want audio. Just email. It's very frustrating. Can someone ...Lied to by renewals awful customer services Hi, I am having an awful experience with virgin, I had email come through saying renew my services, same channels, same speed same price which was 55 a month. Great so I renewed, well I noticed that...
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