Recent DiscussionsIssues switching to ebilling Hi, I have followed the instructions to switch to ebilling but am unable to do so. I see that this problem has been raised many times before. Please can someone help. I am being charged for a paper b...Stop Service Outage Texts Hey all, A month ago we had a problem with our internet and so on the Service Status page I put my number in to receive updates to when the service is back online. It worked and let me know by text...Pre installation nightmare Hello, I signed up to Virgin media on the 4th January for installation on the 16th Jan. I’ve recently moved house and the previous owners or owners before them had Virgin media as the boxes are...Moving House - 18-Month Contract Restarted My discounts were meant to last for the duration of my 18-month contract. However, the issue is that my contract was incorrectly renewed by Virgin when I moved properties. I kindly request this to be...RE: Changing your package mid-contract Hello, I am currently have a contract with Virgin Media whereby Virgin provide the M125 Fibre Broadband package, which ends in July 2025. I'm currently able to upgrade to the M250 Fibre Broadband f...No password reset email, no account data I have received an email saying that my debit order payment has not gone through. I try to log in online and it says my password is incorrect. I try to reset the password but no email arrives. I’ve t...Issue with Moving service Hi, We have had misinformation told by Virgin Media ahead of a home move. This includes the service checker (service checker screenshot attached) and agents. We signed up for a renewal last month...Contract Having started a new contract in December 2024 direct with Virgin for a TV/Broadband/Telephone at a package price of £82. Having just upgraded my wife's phone at an o2 shop and was asked about my Vi...Returning equipment via O2 stores I have left VM and have a pre-paid Yodel returns box with my old equipment inside. VM state that the box can be returned to any O2 store but I have read on this forum of people being turned away by ...Unsure what package after call I have just come off the phone to a member at a Virgin call center as I have not had any phone service for 6 months. The line was incredibly noisy and I could hardly hear what the gentleman on the ot...
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