Recent DiscussionsTransferred account to my name and bill is £100 more Hi, My father recently passed and I have since transferred the account into my name. I received my first bill and it’s risen by about £100. Surely this isn’t correct? Need advice about this. Conside...section 21 notice, £320 disconnection fee Hi, I have been served with a section 21 and, having just chatted with a web messaging agent, been told that I will need to pay £320 in early disconnection fees. This seems deeply unfair as I do no...Can't sign in on mobile Web and app Account is fine and I can log in and access everything on PC I can't access my account on mobile Web or log in the app. Error server error Just gets stuck on a blank screen with the virgn logo up ...Unexpected New Contract After Moving Hi Virgin Media Team, I’m hoping you can help me resolve an issue with my broadband contract. I’ve been a loyal customer and was happy with my original M125 Fibre Broadband deal from October 19, 202...Further issues with switchover to following death of my father I am absolutely astounded by the complete cluster that Virgin Media have made when trying to change the account in to my Mothers name from my late Father. I contacted the 'bereavement team' on the ...New account number (same email address) My contract ended with VM in Feb and I decided to take out a new contract rather than renewing. My email address is still associated with my old account number (not my new one), online it shows no pa...Switch to ebilling Hello like countless other people on here I am unable to opt out of paper bills, which I don’t recall opting into in the first place. I have read various ways to opt into ebilling and none of them ...Solved£100 Sign Up Credit Not Applied to Account Spoke with sales person, Ade who offered a £100 credit for signing up with Virgin Media. He submitted the credit form and his manager approved it but it is not showing up on my account. Can't create a My Virgin Media account Hi, Everytime I try to create a My Virgin Media account the page just sticks on "Request In Progress" during the create password page. I've searched the forums and seems like this has happened to ...Cannot view bill online When I use browser and press on billing it just sends me to a help page , When I log in onmyvirginmedia app it says I am logged in as secondary account ? Need to view my bills
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