Recent DiscussionsWrongly added Netflix premium to my account and still being charged! I have virgin media - broadband/phone/basic tv package. I discovered in May that I was charged for a Netflix premium subscription every month since January despite not signing up for/even watching Ne...VM ask for paper DDM and fail to provide it! I want to change the bank account which pays our VM DDM. Have been told by VM that, because the new account is a joint account, we have to sign and return a paper DDM! This was asked for well over a ...Account Upgrade Hi everyone, I have just been through an account upgrade on the 11th June. Got a great deal. But my online account has remained unchanged as has my app. Both still show my old account payments etc. ...What is my area code I haven't received my first bill yet and can't seem to find my area code in order to access/register my account. What would the area reference code be for Langford, Biggleswade, Bedfordshire please? ...Leaving Virgin Well recent bill today was almost double what I had started with broadband only as I was out of contract thought I would check the present deals and for package I have it's new customer £29.99 when I...Outstanding balance on account Hello I just received an email stating I have an outstanding balance on my account of 75.90, which is my monthly payment and was due on the 11th June. I have checked my online balance and it is show...SolvedSwitch to ebilling Hello like countless other people on here I am unable to opt out of paper bills, which I don’t recall opting into in the first place. I have read various ways to opt into ebilling and none of them ...SolvedPromotional free gift not received. I have been waiting since March for my free gift upon signing up to VM. I have tried contacting VM, enquiring as to when will I receive the promotional LG TV. The last attempt I was told I would be ...Credit File Default – Late Equipment Return & Balance Waived Hi Virgin Media team, I’m hoping someone here can help clarify the next steps regarding a default that’s been added to my credit file. Due to a recent house move, having a 1 year old and starting a...Unable to reset password I am attempting to regain access to one of my secondary email accounts. However every time to try to reset the password of the associated "My Virgin Media" account, the system just hangs with the s...
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