Recent DiscussionsVirgin Media Calls are becoming ridiculous Hello, I keep getting calls from the virgin media sales team. I know they're not spam calls as I've answered them and they are Virgin Media. I've told them several times I'm not interested in upgr...Contract Renewal Online Like many I have a renewal offer for my contract which ends next month. The renewal states: “choose this deal and keep your current Virgin Media plan without losing anything”. So, this deal should m...Unable to access account Hi support, my partner and I are unable to access our account or the app as we don’t have any details. My stepson set up the account but my partner pays for it and he doesn’t know any details for i...Get bills older than 12 months Hi, I also have the same issue, trying to get hold of some old invoices (don't need any details) from a few years ago. Online chat wasn't helpful as given the solicitor line and also had issues verif...My first bill payment - rolling credit not applied!! I was sold Virgin Media by a door to door sales person and as part of the new contract I would get small a discount in the form of a monthly rolling credit. When I set up my account it showed my firs...SolvedStarting a new contract when moving houses So ive just moved houses last week did the switch fine and ive just seen in my emails that i have been entered into a new 18 month contact which i never agreed to i was out of contact when i moved an...Can't log in due to repeated error, Support won't help Hi everyone, I have moved house last year and had a very painful experience moving Virgin Media to my new address because Support, both via phone and via the chat feature on the website, refused to ...How are you supposed to downgrade your tv and broadband package online ? Please help anyone. Misled During Move – 18 Month Contract Not Carried Over As Promised Hi Virgin Media Team, I'm writing to express my deep frustration with how my home move was handled and to request that my original contract terms be honoured, as I was explicitly told they would be....£1000 early disconnection charge - despite notifying VM of switch during cooling off period! Hi. Hoping someone can help or steer me in the right direction - as ive been going around in circles and being passed to multiple people on message service and calls. We decided to leave VM - We were...
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