Recent Discussions"Outstanding balance on your account" when money has been taken out of my account I received an email that says You still have an outstanding balance of £46 on your account from your last bill. With your next bill coming up, you need to make a payment as soon as possible usi...Help! - account number Somehow all my emails have been wiped out of existence. I have no idea what my account number is (signed up 29th March) and therefore despite all the tech being delivered I have no idea when/how we c...How to cancel an add-on I also have this add-on. I can't find any mechanism on the app or on the web to deactivate this subscription. How do I find the link that allows me to cancel an add-on? Thank you After moving to a new place, my account still shows the old address HI, I am having the same issue. After moving to a new place, my account still shows the old address and area reference. Hence, I am not able to view or pay all my bills. many thanks. Asked to return equipment the engineer has taken I had a Virgin Media engineer visit my home to upgrade my broadband to 1Gig. He replaced the router (Super Hub 5 from the Super Hub 3), and as we had removed the TV/phone packages he took the old Ti...Im signed in to My Virgin Media account but says OOPs somethings gone wrong. The only page that doesn't do the oops message is the ' my current package' link, that page just never opens.... Also had a worrying scam email this morning saying I owed £22.97 the area number and ...Absolutely apalling customer service that's made me want to cancel my plan. I've been using Virgin for 9 months, and the whole time they haven't been great. My WiFi is incredibly unreliable and constantly loses connection. However, I stuck with my plan as me and my housemate...Is My Account Hacked? I have just received an email saying that there is an outstanding balance on my account. The email is from mailto:payments@notifications.virginmedia.co.uk and it quotes my name and the amount of my...Accidentally bought an adult channel night ticket Hi! I think I accidentally bought an adult channel night ticket few minutes back. I was browsing channels when I came across an adult channel and it asked me to enter pin. I inserted the pin once thi...SolvedOrder number I need my order number for top cash back and can’t find it anywhere. I’ve checked all my mail and the app. Please assist.
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