Recent DiscussionsI keep being redirected to online chat when I want to change my internet broadband package online Hi, I was planning to upgrade my fibre broadband internet package. When i clicked on this, the only option I have is to chat online with VM. When I chat with the bot,the bot at the end redirects me ...Renewal Offer I am out of contract currently paying £120+ - went onto website and offered renewal at £103.08 for 18months. Accepted the terms and pressed Place Order but nothing happens. I've got the email with t...Moved house and can no longer access my account Hi, I have recently moved house and signed up to a new deal, however i now can't access my account, it appears as closed. I have tried signing up for a new one, but can't as it says my email is alre...Just nothing but problems Hi all, Sorry if it's not right section, but I have more than one problem. I literally joined in January, and wish I hadn't. My online profile doesn't work properly, so my virgin app is useless. ...Neighbours cable on my lawn I have recently cleared a large overgrown area in my front garden and this has revealed that my neighbours Virgin cable is laid across a wide area of my garden. It is obstructing where I am laying a ...Unable to create online account Since my husband passed away and the account was transferred to my name I have not been able to register for an online account. It either times out at Request in Progress or says it will send me a li...Moved house - contract extended by 18m? Hello, I joined VM in October 2023 with an 18 month contract. I moved house in September 2024 and, after a rather lengthy wait to get it sorted, moved all services across in October with no changes i...your Netflix account has been suspended After being hacked and Vm unable to sort I resolved with Netflix directly last week. Today I have received an email from both VM and Netflix to say your Netflix account has been suspended and that v...Cooling off period Hi, Can anyone explain why this is happening? I started my contract on 27/02 (1-month rolling). Today, 13/03, I contacted Virgin Media to cancel it. They told me I need to give 30 days' notice, so...My contract is somehow both renewed AND expired So, I've been with Virgin with years, and just never really bothered renewing. Eventually, one of my TiVo boxes gave up the ghost, so I had to phone up. Turns out they don't supply those nowadays, so...
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