Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsUnable to access virgin media account Hi, I am having problems accessing my virgin media. When I try to sign in it says that an email has been sent for verification but we never receive the email. Can anyone help please. Can't reset memorable word Everytime I call up I'm asked for a memorable word I don't know. All information I've found on updating it seems to be out of date, can anyone please tell me how in 2025 one can update this word so I...New To Virgin Just set up a new contract - and equipment being delivered on 29th August Can i presume my contract date will start on that date and not the date of ordering as clearly i cannot start using the serv...Linking VM with O2 Hi, I have been looking at these threads with interest and trepidation. I am a longstanding VM customer, no O2 accounts. I was trying to log into my webmail, and saw the page to link the accounts....Can't Link Virgin Media O2 ID to Virgin Media Account - Email Address Error Trying to link Virgin Media O2 ID to my Virgin Media account, both setup with the same email address, but I get the following message. We’ve found your Virgin Media account - However, this account i...Unable to reinstall the terminator cap I have recently moved out of my previous property. HM-150725-32 My broadband account with Virgin Media was terminated on 18 July 2025. However, nobody had instructed me to install the terminat...Bad credit file reporting, bad cust. service, email domain blocked, why should I come back? Terrible issues with Virgin Media. So, before moving, I called up and asked how much notice to give, the guy said, just tell Virgin on the day Doing this the day after, Virgin billed me for the ne...Unable to turn on E-Billing I have tried to turn on e-billing as per the instructions on my paper bill, I have also followed the instructions on the website, when I sign in to my profile there isn't anywhere that displays turn ...SolvedEmail addresses not matching for account I recently got broadband through Virgin media but have had difficulty setting up or linking to a My Virgin Media account. I already have a My O2 account registered with my email address, but I am una...SolvedNot able to link virgin media account to virgin media O2 ID account I'm a new Virgin Media customer and have received emails regarding my contract details, sent to the email address I used to set up my account. The instructions said to create a My Virgin Media accoun...
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