Recent DiscussionsComplaint I had to cancel my contract early as my landlord sold my house and myself and my children are currently sofa surfing. The operator on the other end of the phone did not understand this and kept telli...New contract, new price not honoured Hello, on 26th Feb I gave 30 days notice to cancel bb and landline, I spoke to retentions and agreed a new contract at £30 a month for M125 bb and landline, yesterday VM took the usual £33.72 DD and ...SolvedContract ending in April 2025 Hi , can someone from VM please contact me need advice on my contract that is ending on the 24th of April 2025. I don't want to renew it just want to end with out any penalties so I can then close my...Billing and Address issues Been a customer for a brave while now Been having issues with billing since I moved house Direct Debit fails and bills pile up and can't figure out why as my account says DB is set up I did notice...Equipment return. Over the last 2 months, following a house move, I have requested the packaging to return the VM kit on 3 separate occasions as I’m receiving frequent reminders that I’ve not returned my equipment. ...SolvedNew Contract Not Active - Incorrect Service/Bill Help My contract expires shortly and when I logged into my account I was offered different options. I selected an option and agreed a new contract that should have gone live on 10th March. I recei...Unfair Charges & No Customer Support – Need Urgent Help! I am extremely frustrated with Virgin Media’s billing and customer service. I’ve been overcharged, and every attempt to contact support only leads me to payment options—there is no way to speak to an...Contract upgrade issues Our contract is up on the 30th December. We signed up and the intial 18 month deal is coming to an end. On the 27th November we logged into our account on the Virgin Media website and checked out the...SolvedContract Issues Help My contract expired in January 2025 and I renewed my contract in Dec 2024 with no changes. I received confirmation via email of the new contract and thought job done, however this contract has ...Registering an account is crashing Hi, Since becoming a new virgin media broadband customer last month, I have been unable to register and account. I have used multiple devices, cleared my cache/cookies and tried incognito mode and ...
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