Recent DiscussionsDisgusting customer service I recently made an appointment for a router move (8-1pm) and no-one showed up. I called the call centre and they told me someone had called me and decided that as my wifi was good I didn't need the a...Vulnerable customers. Hi All Apparently Virgin Media as no special approach to vulnerable customers and some kind of priority engineer visits. I have just spent the last hour and a half on the phone to VM and managed to...Moving House We are about to move house. When I log into VM and input the new postcode I get the list of addresses and can select the correct one. I then get the response 'address not found or VM not available'. ...Disney+ activation I recently signed up for broadband service and I received an email saying I get 3 months free disney+. It said to login to my account and there will be a link however I can't see any link to activate...SolvedBest price contract renewal issue. Morning, I accepted the best renewal price which Virgin sent to my email. Pre contract sheet received in my email stating the new price after accepting. New price was slightly higher than my current...BPO Debt Letter Hi, Making this post on behalf of the affected. They received a package from Virgin Media containing a router that they did not order a couple of months ago. The postcode and name were correct - but...Reduced package but still being charged full amount I changed my package at end of contract as follows: Quick recap of what you now enjoy: Your new package now includes: Phone: Weekend chatter We've removed: TV: Mix TV - TiVo ...Health issues - absolutely vile customer service agent Hello I have just placed a switch to Sky Broadband due to the absolutely vile customer service agent I have had the misfortune of engaging with. I am in treatment for pre-cancerous cells of the ut...Early upgrade offer Was sent a message about and early upgrade offer as it was a good deal and I upgraded to 1 gig broadband as well. Have heard anything more, every time I check it says your order is being processed....How to cancel an add-on I also have this add-on. I can't find any mechanism on the app or on the web to deactivate this subscription. How do I find the link that allows me to cancel an add-on? Thank you Solved
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