Managing Your Account - Cable

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Best price contract renewal issue.
Morning, I accepted the best renewal price which Virgin sent to my email. Pre contract sheet received in my email stating the new price after accepting. New price was slightly higher than my current...
Bobbyt1987
4 minutes ago Place Managing Your Account - Cable
contract renewal
18Views
1like
3Comments
Health issues - absolutely vile customer service agent
Hello I have just placed a switch to Sky Broadband due to the absolutely vile customer service agent I have had the misfortune of engaging with. I am in treatment for pre-cancerous cells of the ut...
VMisgarbage
32 minutes ago Place Managing Your Account - Cable
billing
complaint
healthcare
overdue payment
vulnerable user
67Views
0likes
5Comments
Moving House
We are about to move house. When I log into VM and input the new postcode I get the list of addresses and can select the correct one. I then get the response 'address not found or VM not available'. ...
Eric001
46 minutes ago Place Managing Your Account - Cable
6Views
0likes
0Comments
Early upgrade offer
Was sent a message about and early upgrade offer as it was a good deal and I upgraded to 1 gig broadband as well. Have heard anything more, every time I check it says your order is being processed....
Dartsdel
2 hours ago Place Managing Your Account - Cable
9Views
0likes
0Comments
How to cancel an add-on
I also have this add-on. I can't find any mechanism on the app or on the web to deactivate this subscription. How do I find the link that allows me to cancel an add-on? Thank you
Solved
SteveAldous
3 hours ago Place Managing Your Account - Cable
86Views
0likes
11Comments
Disgusting customer service
I recently made an appointment for a router move (8-1pm) and no-one showed up. I called the call centre and they told me someone had called me and decided that as my wifi was good I didn't need the a...
davidfc
3 hours ago Place Managing Your Account - Cable
87Views
0likes
6Comments
VAT receipts
Hi, my business is newly VAT registered and I need to submit my first VAT return. Could anyone please advise how I obtain my bills as VAT receipts for past and future bills? I've tried the online c...
rachrishton81
3 hours ago Place Managing Your Account - Cable
vatreceipt
7Views
0likes
2Comments
Elderly parent had her TV package upgraded without her knowledge - and subscribed to extra channels.
Hello there, I would like to know how it is possible for an elderly person without any technical abilities to upgrade her basic TV package and subscribe herself to broadband and two different add-on...
Blue3000
3 hours ago Place Managing Your Account - Cable
70Views
0likes
4Comments
Final bill credit - how long?
Final bill shows a credit of almost £80. It’s been over 45 days and still no refund of the credit. Numerous conversations on the online chat - yesterday was told that the cheque could be cancelled to...
AndiandJude
4 hours ago Place Managing Your Account - Cable
17Views
0likes
1Comment
Homeless, customer service call no help
Hi I have six months left on my broadband contract, but I have to move out next week due to recent unexpected unemployment. Until I can secure a new job I'm going to be living out of my van, sometim...
Nicholas_B
4 hours ago Place Managing Your Account - Cable
cancellation fees
homeless
21Views
0likes
1Comment

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