Recent DiscussionsContract's coming to an end.. I have cancelled my account (in order to avoid the sky-rocketing price hike at contract end in 4 weeks time) and my plan is either to take up a Sky contract or (if nothing appeals to me) to have my w...Unable to access My Virgin Media account via Chromebook I keep getting the message below. Continued calls to support and latest confirmed that IT support avoiding the issue. Case escalated. Tried clearing cache etc and using incognito to no avail. Issue a...Contract expiring but VM seems reluctant to help. My contract is terminating on the 1st August after the offer to renew was way more than currently paying even with reducing things off the account I don't need, keep being told your package then beco...Previous Provider not Contacted BT were not contacted to cease their provision of broadband when I switched to Virgin earlier this year. BT continued to bill me full rate and will not refund as they are stating that it is a Virgin ...Moving home and landlord won't allow installation - can I cancel without early exit fees? Hello— I am moving to a new flat where the landlord won't allow installation of Virgin. I am in contract, having renewed the agreement not planning on the move. Can I cancel my contract without early...Not Prompted for Password I am unable to access My Account on virginmedia.com. I enter my email address and after a short delay this is displayed: I never get an opportunity to enter my password. I have tried from multi...Contract ending - £100 more each month! Hi, Has anyone else been given this crazy "offer" - I have been a customer probably since around 1996/7 always paid and had decent service etc. But my contract runs out in August and been told it w...Change of primary account holder following death - update needed Hi, my mother - who was the primary account holder- died recently and so I submitted the appropriate account transfer form to the Bereavement team - creating call ID (KMM133627682V99302L0KM) and rece...Black Friday (November 2024) deal not applied to first bill I signed up for Virgin Media on the Black Friday (November 2024) deal for 2gig. I have a copy of the initial contract which states that the first three months would be free. Installation was delayed...Billing Issue After New Contract – Discount Missing (Despite being mentioned on bill) Hi Virgin Media team, I’m hoping someone can help with a billing issue after what’s been a bit of a nightmare to get sorted initially. After giving notice to cancel, I was contacted by your Outboun...
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