Recent DiscussionsMoved to Virgin from Sky and no switch was made by Virgin I commenced Virgin services on the 25th January 2025 switching from sky to your broadband and phone line. I have experienced poor connections and recently realised we are still paying our Sky subscri...Move separately Sorry if this has been asked before, been using Virgin Internet for 19 months, me and my partner broke up and decided to move separately. Im moving to a sharehouse where I can't carry my service whil...Incorrect billing Renewed my contract and was offered a very good price. Over the past year I’ve been billed at a higher price- live chat and phone calls are unable to assist. I have a copy of my original co...Help! - account number Somehow all my emails have been wiped out of existence. I have no idea what my account number is (signed up 29th March) and therefore despite all the tech being delivered I have no idea when/how we c...Have not received my prepaid returns packaging I've had no end of issues closing my account with VM including not being informed that my cancellation request had been accepted. My account is now closed, but have had repeated emails saying I will ...Stop auto renew On web chat I just want to give notice that I do not want my contract to auto-renew on July 3. They insist I can only give 30 days notice. Not a day before or after (OK, after but I pay another month...Constant complete your profile page Everytime I try to go into my account settings on this website I get the constant loop of “hooray your verified your email “ I have updated my account details more than 2 dozen times and then I get...Legal basis for cancellation notice period I know that legally we have to give 30 days notice. I have tried to give notice more than 60 days ahead but they prefer not to accept it. I sign many contracts with one or two months notice and norm...VM Contract Error Hello On Wed16/4/25 I agreed over the phone a new contract at £108.50 per month.Later that day I got 2 emails from VM confirming the price and contract details. It also said the price would go up ...Netflix sign in option gone, now a forced linked account option Hello. The sign in option which you typically see on the Netflix channel of 204 and Netflix App no longer exists and I only have a forced option of linking my Netflix account to Virgin Media, which I...
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