Recent DiscussionsRenewed online but no email confirmation Hi, I’ve been trying to renew online through my account and whilst it says it’s a success and I get a reference number, I don’t get an email confirmation and the agents on the phone cannot see this r...Overcharged When my contract ended I arranged a new contract and was happy with the price.i have since been charged £178 a month every month for the last 10 months I was told a manager would sort the over pay...Renewed contract I used the chat yesterday as I wanted to take the home phone off as I don’t use it. My contract is up in march. I was offered a deal of the gig1 broadband and mega tv which was the same as what i hav...Cancellation of contract I have cancelled my contract within the 14 day’s cooling off period. Virgin representatives have agreed this the case and that after the last bill was paid I no longer owe any money. However I have...Can't register a new account... It looks like this question has been raised on numerous occasions and requires Virgin Tech support to resolve. I've spoken to the helplines 0345 & 0800 on numerous occasions. I keep getting fobbed of...Trouble leaving at end of contract My contract ends in 5 weeks time and I do not want to renew, but rang ‘Customer services’ who point blank refuse to discuss and said they will continue to keep the account active!! Has anyone any sug...More than one ntlworld email address Many years ago I had 2 broadband accounts for 2 houses. The accounts were not created at the same time. My 'primary' ntlworld email address was associated with one of them and I had to create a seco...Trying to change the direct debit details Hi, I'm trying to change the direct debit details on my account, however, I went to do this on the app, it said I had to make a payment before I could do this. I made the payment, then it refreshed, ...Online contract renewal issue I recently renewed my contract online (8th Jan) but received an email (16th Jan) saying that as I have unpaid balance on my account the order can’t go ahead. I have been a customer for 20 years and p...14 Day Cooling Off Period Hi I signed up to virgin broadband last but decided to cancel, after a couple of days, under the 14-day notice period Para M of the T&Cs. So, I have cancelled with the installs team last week, and I ...Solved
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