Recent DiscussionsContract Renewal Online Like many I have a renewal offer for my contract which ends next month. The renewal states: “choose this deal and keep your current Virgin Media plan without losing anything”. So, this deal should m...Can't verify my email I'm trying to update the email address on my account but the 'Verify Your Email' link that comes through takes me to a sign in page and there's no option to verify. If I try to sign in it just says y...Contract / Package query Good evening I have just learned from my elderly father that he’s paying £180 per MONTH for a VM package that he has no idea what he’s supposed to be getting. He watches the soaps with my mum, who ...UK customer support telephone number Does anyone have the phone number to the UK based customer support department? I used to have it and have lost it. Just to be clear. No, I don't want to talk to an AI bot or discuss it via privat...VM price increase without notification VM have put a price increase (double what I was paying) as I have come out of minimum term contract (18 months). I called them to tell them I hadn't had any correspondence, explaining that I was out...How long for refer a friend!! Hi I joined in DECEMBER 24, using a friends refer code, have spoken to Aklamio, everything has been done my end, logging into their portal I have a payment sat there under processing. It is now Jun...Issue with Order Visibility in My Virgin Media Account When I click on "Orders and Appointments" in my Virgin Media account, the new order doesn’t appear—even though I’ve received a confirmation email. Additionally, I got another email stating: "We'd l...Unable to connect to my account Hey, I am unable to connect to my account on Virgin Media's website. If I try to talk to Customer Service, they don't believe that I have a problem and are very rude (although, as I have a speech de...Frustration! I am having issues with Virgin, unreliable speeds etc and took this up with them. Months of running around and then endlessly trying to close the complaint with no actual resolution. I’ve now agree...Speaking to Retentions impossible? I followed instructions to cancel.. I rang at 8am. The operator would not put me through to retentions saying he could help despite me asking twice to transfer. The operator offered me a package sa...
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