Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsWithheld refund Vm owe me money, but keep lying about how and when this will be refunded. Repeatedly telling me it’ll be 14 days for a cheque (I’m always told it has been ‘batched’) . Then I’m told it can be a bacs ...My VM account settings Hi, Ive seen a lot of people having the same issues as myself regarding My Virgin Media account settings and being unable to access them. I've had this issue for a while now and still having no reso...Non Itemised landline call charges Hi, I have been billed twice recently for calls made from my landline. The most recent being nearly £20 for a total of 74 calls. Only 14 of these were itemised at a cost of £4. I have the “Talk Mor...Proposed 237% increase on my billing! My contract comes to an end on 19th Feb 2026. Virgin say my billing will increase by 237% I contacted Virgin through their Chatbot and got put through to a person on the online chat, they looked at ...No welcome email and account number Hi there, I have placed my order online on last Thursday 30/5. Although I received my contract information, there was no welcome email and account number for me to create my online account. I just ...Solvedbill overpayment Hello, I accidentally paid my bill in November twice. The overpayment does not apply to the balance of my next bill. How can I claim back the extra payment or apply it to a future bill? Cheers, Hu...Oops something went wrong So I’m hoping someone here can help me! When I log into MY VIRGIN MEDIA and go to my account settings and email settings I get this error! I have spoken to VM and that’s is like Groundhog Day! Addit...Aklamio referral My friend and I are still waiting for our referral payment from October 2025 and it just shows pending. Getting no where with sales rep and phone number for Aklamio just hangs up after connecting. ...Virgin media withdrawn retention offer After giving notice to cancel my services, I was emailed a revised offer, which I accepted. I then received written confirmation that the order had been placed and a Contract Summary Sheet, confirmin...Account locked for security reasons My virgin 02 online account is locked due to security reasons. When i ring up three times so far i am told it will be unlocked within 24 to 48 hours.....no it isnt!! How can i get into my account to...
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