Recent DiscussionsEarly cancellation fee AND disconnected a month early I am cancelling my Internet as I have lost my job and have NO income and virgin media want to charge me nearly £300 to cancel, they have absolutely no soul and don't care they are taking money I need...14 Day Cooling Off Period Hi I signed up to virgin broadband last but decided to cancel, after a couple of days, under the 14-day notice period Para M of the T&Cs. So, I have cancelled with the installs team last week, and I ...Phone add ons Can some one advise me if it is possible to remove phone add ons ive just renewed my contract with VM and i dont really need the add ons Incorrect final bill Hi, I seem to be having a common issue. I provided 2 months notice that I was to be cancelling my service, scheduled for 17th Jan, and I received confirmation that this was scheduled and fine, and it...Online contract renewal check Hi, My contract is up for renewal in February, I called and chatted online yesterday to no avail and then I noticed the online renewal offer in my account had reduced to what I was happy to pay. It...Moving house new contract Like thousands of others, as it seems, my contract end date was extended when I moved house in June 2024. My previous contract was due to end on the 27th January 2025, and despite repeatedly being to...Complaint Hi I am looking for an email address for a complaints department. I have tried the web form and have not heard anything. We placed an order in November and still waiting for services as civils are ...Termination I have been a loyal Virgin customer for over 25 years and I have persevered but now feel ready to give up. I looked into switching to another provider and was quoted 1300 pounds to end my deal. That ...Renewal order not processed - 15 days now Hi Virgin team, I accepted a contract renewal offer price on the Virgin app on January 4th and received the pre-contract documents and an order summary by email on the same day. As of today my contr...01 First thoughts: Virgin Media Pre-Contract customer ! To all, Firstly, my current provider XLN for many years decided to increase my monthly payment (tariff) by 44% noting this was necessary due to the rising costs going forward to maintain legacy tech...
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