Recent DiscussionsRemoving Sky Sports Add On i called to remove Sky Sports. I was told my monthly cost would reduce to £53. Why am I only getting £12.63 off if I remove Sky Sports and Sky Sports HD. They are Addons. Broadband contract ended - monthly cost up It ended on 18/4/25 just broadband, I'm on Gig1 full fibre, Mega TV , Bigger Combo bundle & TV box Steam box, the monthly cost has gone up from £48.37 to £76.37 The Bigger Combo bundle is normally...Emails threatening £155 charges for kit I returned 3 weeks ago From a quick search this seems like a recurring theme... but I returned my kit on 20/04, and the Yodel tracking shows it was delivered on 23/04 (https://www.yodel.co.uk/tracking/2NB2VV1/NN82DH). So c...Latest bill seems incorrect Hi, Is it possible for someone to look at my latest bill (due for payment 2nd June), to see if it is correct. I have recently changed packages. Thanks , Steve I added Premier Sport and my bill went up £27? The above is the new contract I just started 8th April. Then on the 26th of April, I called to add Premier Sports, which is only one single change I made,apparantley for £10 per month for 3 mon...Password reset I have been trying for two weeks to reset my virgin media password and not receiving email either in regular or junk to reset and very frustrating need help,please SolvedUpdated my package 10/05 however vrigin changed it 11/05 I went onto webchat on the 10/05 discussing my contract, I went back and forth for about 3 hours. I was then told a price of £73, which I got 2 documents with a contract sent to me. This included sky...Bill says paid but I haven't paid So I just looked on the app and it says that the money I owe has been paid but I haven't paid anything? It says the bill was due on the 12th and the only money I am getting on the 12th is my housing ...Contract renewal issue Hi recently renewed my contract was quoted £65.70 with email confirmation. Recieved my bill and the main service price is different. How do I get this resolved as I feel I have been mislead by virgin...Can't access account settings Just got my service installed yesterday and everything works fine only problem is I can't access account settings to change anything. The page doesn't load and just hangs with the Virgin Media symbol...
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