Recent DiscussionsNetflix with ads at renewal Hi all. Like others I have renewed and found my Netflix Standard has become Netflix with Ads. I negotiated a downgrade in speed, but otherwise expected the same package. Not amused and within the...Returning Kit I've now been disconnected and left the property where I had Virgin. I requested a return pack for my equipment to be sent to my NEW address but nothing has arrived. I'm now being told I'll be charge...Underhanded way to do business Just moved house with intention of staying with Virgin Media. I was out of contract and paying more than I should be (but was OK with that until I had sorted out my living arrangements). I was asked ...Five missed engineer appointments in a row Fiber optic cable damaged in front garden whilst gardening on Friday 9th May. Customer service informed immediately and an engineer came on Monday 12th but said it was a different team that needed to...Ebilling I can see there are a lot of messages on here about struggling to move to ebilling. I never signed up for paper billing, and never would do, but it has been set up on my account and I can’t take this...London NW1 serial Virgin outages over last 2 months - OUTRAGEOUS I've just sent this to Virgin Media's CEO - what are the odds of actually hearing back from him: Dear Lutz, You may recall us sitting next to each other at a government event a number of years a...Contract price different from the pre-contract documents I agreed to Hi, I'm moving house on the 13th May and pre-ordered a router to be delivered on the 13th to my new address. The package I ordered was the M350 fibre broadband with no extras. The price I was sen...Street Box Damaged The fibre boxes has been hit by a council mower and is damaged. At AL1 1UU. Virgin Media are liars and thieves I have had nothing but trouble since signing up to Virgin broadband. my first bill should have been £45, but they stole 139.99 from my account. after weeks waiting for the complaint to be looked at...Massive price change despite agreeing and receiving 18-month contract with them in March 25. I agreed with retention at the end of Feb for a new 18month contract for the same services I had for the last 12 years (with upgrades the same but obviously a few tweaks. I got the pre contract then ...
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