Recent DiscussionsNo password reset email, no account data I have received an email saying that my debit order payment has not gone through. I try to log in online and it says my password is incorrect. I try to reset the password but no email arrives. I’ve t...How do i get a VAT receipt? How do i get a VAT receipt? Unable to switch to e-billing There is no option to switch to e-billing on my account. The guides say go onto my profile and select switch to e-billing, however there is nothing on the account that makes this possible. Please can...Remove homework I need to remove homework’s from my account but I don’t have access to phone to do so right now, please can this be done switching from business voom 400 to black friday M500? so, i have the business voom 400 at home and this month should be the end of my contract - can i cancel it and get the black friday M500 deal? Its faster and cheaper Account and Billing I am Roger123! My Wife and I are elderly (she is 84) and I am now ‘suffering’ very badly from Parkinson’s disease. The ‘disgusting’, ‘almost’ ‘illegal’ way in which Virgin Media have treated us since...Sorry – your installation has been delayed! You have informed me that my installation has been delayed 1 business day before I was due to move house and have you install in my new house. You have not given me a valid reason for the delay or in...Moving out of an XGS-PON area I'm moving house, and started a move request via the website. I was told to take my current router, and I'd be able to self install with no issues. However, my current home was only cabled about 18...Trying to cancel an add-on - Impossible to get in contact via chat-bot Reading that I should be able to remove an add-on from my account, which somehow seems to have been added without my knowledge. (Kids TV - my kids long gone!) Every time I try the link, I get an err...Help needed I am also having this problem. Please can you help?
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