Recent DiscussionsNot able to down grade package I had tv landlines and tv and l wanted broadband only...... I was told to cancel my subscription l have done this already had and sign up for a new account Signed up for a new subscription broadba...SolvedNew contract not yet activated I took out a new contract for broadband/phone/TV on 13th March and got the email with the contract terms and I approved the contract to proceed on the text message link I was sent, but 3 days later t...Accidentally bought an adult channel night ticket Hi! I think I accidentally bought an adult channel night ticket few minutes back. I was browsing channels when I came across an adult channel and it asked me to enter pin. I inserted the pin once thi...SolvedRequesting home pickup for my router post-disconnection Hi, I'm currently unable to get to a YodelReturn point to return my router to Virgin due to a recent accident. At the moment, I'm also unable to get anyone to drop this off for me. I'd like to requ...New customer - cable install not going well.. Evening all, New to Virgin, taken out the broadband and phone package. I needed a cable running from the street box to my house, and the installers came around (unannounced) promptly and got it to s...Equipment return. Over the last 2 months, following a house move, I have requested the packaging to return the VM kit on 3 separate occasions as I’m receiving frequent reminders that I’ve not returned my equipment. ...SolvedRenewal Price So after many attempts over the last few months of trying to get a better deal with virgin, it seems my lowest possible is £57 a month for 1gb or £82 for 1gb, TV and a sim that I don’t want or need. ...Contract ending in April 2025 Hi , can someone from VM please contact me need advice on my contract that is ending on the 24th of April 2025. I don't want to renew it just want to end with out any penalties so I can then close my...Wish to pause broadband and TV but keep phone and have a call divert Hi We’re moving out of our home while it is renovated and our temporary house doesn’t have virgin media services available. We tried phoning twice now to discuss pausing our TV and broadband and ke...Wrong email at setup? help. Hello, I accidently entered the incorrect email address when signing up to My Virgin Media account, and therefore can't verify it. Can anyone help please? Thanks
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