Recent DiscussionsMy virgin media app isn't working properly I'm trying to log in to my virgin app it's states there is a few issues and trying few things it's states it's not available I've tried loads of things it still states ooopps please come back later w...Ethernet Port 4 Showing Multiple Devices & Not Working (But Works on Vigor Switch) - Virgin Hub 5 Hey everyone, I’m having a strange issue with my Virgin Hub 5 and was hoping someone might have come across this before or could shed some light. Problem: Ethernet Port 4 on the Hub 5 shows four d...Upgrade page not working When going on to My Virgin Media, the upgrade/change package date link does not work. it shows an error and directs me to the online chat. this has cost me £50 because I don't want to sit on hold for...Southport Area Reference code please? When I originally signed up for VM my browsers "password manager" automatically entered an old email address I no longer have access to. I've tried over the phone with VM-CS to amend my mistake... ...Cannot access my account My Virgin master account is under the original blueyonder email address which I had to use to add/delete other email accounts. However when I accessed it recently it did not show those other accoun...Cannot access my main account My original account, on a BY address, is still active because after updating my package I received emails to it in Thunderbird. However I cannot log into it in Virgin because the password is wrong? I..."Outstanding balance on your account" when money has been taken out of my account I received an email that says You still have an outstanding balance of £46 on your account from your last bill. With your next bill coming up, you need to make a payment as soon as possible usi...Help! - account number Somehow all my emails have been wiped out of existence. I have no idea what my account number is (signed up 29th March) and therefore despite all the tech being delivered I have no idea when/how we c...How to cancel an add-on I also have this add-on. I can't find any mechanism on the app or on the web to deactivate this subscription. How do I find the link that allows me to cancel an add-on? Thank you After moving to a new place, my account still shows the old address HI, I am having the same issue. After moving to a new place, my account still shows the old address and area reference. Hence, I am not able to view or pay all my bills. many thanks.
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