Recent DiscussionsRenewal of contract or leave VM Hi, I've been with VM for over 5 years, and my current contract runs out in April so I'll soon need to renew or leave & go with Sky depending on price. The current VM renewal offer is a few pounds ..."Free" upgrade - unexpected activation fee I have recently re-contracted with VM for a further 18 months. The honeytrap they used to entice me was a "free" upgrade from the Super Hub 3 to a Hub 5. The new router and a small increase in my mon...Moved house. Conne tion & account problems. We have moved house and arranged for a continution of service on our existing package. The account for our previous address shows up as "closed" on the VM app, but we have no option for our new acco...Can't sign in on mobile Web and app Account is fine and I can log in and access everything on PC I can't access my account on mobile Web or log in the app. Error server error Just gets stuck on a blank screen with the virgn logo up ...New account number (same email address) My contract ended with VM in Feb and I decided to take out a new contract rather than renewing. My email address is still associated with my old account number (not my new one), online it shows no pa...Unexpected New Contract After Moving Hi Virgin Media Team, I’m hoping you can help me resolve an issue with my broadband contract. I’ve been a loyal customer and was happy with my original M125 Fibre Broadband deal from October 19, 202...Upgrade to Mega tv Hi, I have virgin broadband for over 18 months now and have just decided to upgraded to Mega TV package. This was ordered on the 13/03/2025 and I'm still waiting. Is this normal? £100 Sign Up Credit Not Applied to Account Spoke with sales person, Ade who offered a £100 credit for signing up with Virgin Media. He submitted the credit form and his manager approved it but it is not showing up on my account. Transferred account to my name and bill is £100 more Hi, My father recently passed and I have since transferred the account into my name. I received my first bill and it’s risen by about £100. Surely this isn’t correct? Need advice about this. Conside...section 21 notice, £320 disconnection fee Hi, I have been served with a section 21 and, having just chatted with a web messaging agent, been told that I will need to pay £320 in early disconnection fees. This seems deeply unfair as I do no...
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