Recent DiscussionsSorry – your installation has been delayed! You have informed me that my installation has been delayed 1 business day before I was due to move house and have you install in my new house. You have not given me a valid reason for the delay or in...Account and Billing I am Roger123! My Wife and I are elderly (she is 84) and I am now ‘suffering’ very badly from Parkinson’s disease. The ‘disgusting’, ‘almost’ ‘illegal’ way in which Virgin Media have treated us since...Moving out of an XGS-PON area I'm moving house, and started a move request via the website. I was told to take my current router, and I'd be able to self install with no issues. However, my current home was only cabled about 18...Trying to cancel an add-on - Impossible to get in contact via chat-bot Reading that I should be able to remove an add-on from my account, which somehow seems to have been added without my knowledge. (Kids TV - my kids long gone!) Every time I try the link, I get an err...Help needed I am also having this problem. Please can you help? 30 day notice Can anyone help? My contract has come to an end,I only have broadband internet,I have sent my 30 days notice in writing(it has been received)saying I want to leave. I have asked for my final bill,d...Unexpected charge Hi, I’ve read a few posts about people who have recently signed up to virgin media not getting their bill credit. I’ve just checked my first bill and there’s and there’s an activation charge which wh...Aklamio not releasing my reward Hello Ive rung virginmedia abkot getting my reward for been referred, and it's saying pending on aklamio, ive tried to email aklamio numerous times, no reply, there phone number isn't working, it's ...New contract not active yet hey forum team I've recently renewed my contract and was told that within 48 hrs someone would be in contact to confirm the new contract. It has been 5 days and so far I have not heard anything bac...14 Day Cooling Off Period Hi I signed up to virgin broadband last but decided to cancel, after a couple of days, under the 14-day notice period Para M of the T&Cs. So, I have cancelled with the installs team last week, and I ...
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