Recent DiscussionsIncorrect final bill Hi, I seem to be having a common issue. I provided 2 months notice that I was to be cancelling my service, scheduled for 17th Jan, and I received confirmation that this was scheduled and fine, and it...Complaint Hi I am looking for an email address for a complaints department. I have tried the web form and have not heard anything. We placed an order in November and still waiting for services as civils are ...Not received confirmation of order Hi, I placed an order for a 2Gb Fibre Powered Broadband on the 10/01/2025 and a loaded tv , but have not received anything regarding the order confirmation other than emails containing a contract an...Phone add ons Can some one advise me if it is possible to remove phone add ons ive just renewed my contract with VM and i dont really need the add ons Moving house new contract Like thousands of others, as it seems, my contract end date was extended when I moved house in June 2024. My previous contract was due to end on the 27th January 2025, and despite repeatedly being to...Termination I have been a loyal Virgin customer for over 25 years and I have persevered but now feel ready to give up. I looked into switching to another provider and was quoted 1300 pounds to end my deal. That ...Actual Bill Breakdown & Phone Line Rental? Hi, Apologies if in the wrong board but I don't post very often. Firstly, My contract is ending this month and I've been looking online for an actual bill breakdown to see what I'm paying for and wh...Unable to switch to e-billing There is no option to switch to e-billing on my account. The guides say go onto my profile and select switch to e-billing, however there is nothing on the account that makes this possible. Please can...Returning equipment with a different Serial Number. Due to recently taking a new contract, I have had one of my TiVo boxes removed from my account to keep my price at the same amount I’ve been paying the last two years. I have received an email tellin...Omni box relocate Is it possible to relocate the brown Omni box from the front of the property to the side . We need to move the router to the rear of the house to allow for cabling to reach a garden office . By movin...
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