Recent DiscussionsMore than one ntlworld email address Many years ago I had 2 broadband accounts for 2 houses. The accounts were not created at the same time. My 'primary' ntlworld email address was associated with one of them and I had to create a seco...Link not working on Essential Broadband page The 'Live Chat' link on the essential broadband page isn't working. https://www.virginmedia.com/broadband/low-income-families Trying to cancel an add-on - Impossible to get in contact via chat-bot Reading that I should be able to remove an add-on from my account, which somehow seems to have been added without my knowledge. (Kids TV - my kids long gone!) Every time I try the link, I get an err...Aklamio not releasing my reward Hello Ive rung virginmedia abkot getting my reward for been referred, and it's saying pending on aklamio, ive tried to email aklamio numerous times, no reply, there phone number isn't working, it's ...14 Day Cooling Off Period Hi I signed up to virgin broadband last but decided to cancel, after a couple of days, under the 14-day notice period Para M of the T&Cs. So, I have cancelled with the installs team last week, and I ...Unexpected charge Hi, I’ve read a few posts about people who have recently signed up to virgin media not getting their bill credit. I’ve just checked my first bill and there’s and there’s an activation charge which wh...Charging more than agreed I had an email with pre contract information through two days ago after getting an offer of £28 for 250mb. However when I've logged in, they're charging £31?!? It was so annoying getting the offer to...Returned equipment to o2 - no confirmation Hello. I returned my virgin equipment back to the o2 store, 2 weeks ago. There has been no confirmation from virgin and my deadline date is in 2 days when I'm about to be charged. What should I do ...Help needed I am also having this problem. Please can you help? Damaged cable conduit We currently have Cadent in the road replacing the gas mains. In a number of places the green conduit housing your cables has been smashed so thought you may want to look in the holes while they're s...
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