Recent DiscussionsMoving external Hi, I need to arrange for my external cable and box to be moved due to somebuilding work. I’ve tried customer service and chat and have gone round in circles getting nowhere. Can anyone advise how...Need an update on my order I have recently moved and opted to go for VM fibre. I initially went through some hoops as there was apparently already an account at my address (the previous owners), even though they had cancelled ...Account offer My account was due to expire Jan 10th 2025 On virgin media page there was an offer which was accepted This weeks latest bill the amount due was over £20 more than my offer Have rung 150 and gotten...Vulnerable Virgin Media customers beware! My account is marked that I am a vulnerable customer. I have a physical disability which causes me to have memory problems, I also suffer with depression. I also have 3 autistic adult children who i...Unauthorised package change Hi I have had an email from VM claiming i have changed my package and this will be reflected in my next bill. we have not made this change. I have had a look online on our account and i cannot see t...SolvedOnline contract renewal check Hi, My contract is up for renewal in February, I called and chatted online yesterday to no avail and then I noticed the online renewal offer in my account had reduced to what I was happy to pay. It...SolvedPlease Help, billed for closed accounts... Morning All I am having issues dating back to a house move in October 2024, I have a written complaint on it's way to the Sunderland address and hours of Whatsapp chats documented with no resolution...Lost memorable word I recently arranged a new package over the phone with VM agent. I was billed twice at more than double the agreed amount. I cannot get through to rectify because I cannot remember my memorable word. ...Exertis Xbox Hello i have complained3 times about the Xbox I was supposed to get in November last year , I got an email last week to say my Xbox was being delivered within 72 hours it’s now been a week and still...Broadband Help Needed Hi, I ordered a no-contract broadband today and the money has left my account, however, I haven't received any email confirming my order, no customer number etc.. When I ring customer support, they...
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