Recent DiscussionsInaccessible home phone Hello. My parents are aged 89 and 85 respectively and each have serious health issues. My dad can no longer walk. They have a land line and broadband via Virgin Media. When they recently removed the ...Netflix downgraded after contact renewal Hi, I recently renewed my VM contact and was told by the sales rep that everything would be exactly the same but my Netflix now has adverts. Is there anything I can do? Dave Cashback Issue Hi Virgin Media Team, I wonder if you can help me, please. I'm missing cashback that I was meant to receive via TopCashback Compare. I placed the broadband order at the end of September last year, b...Virgin Media Disconnected by MISTAKE - no broadband, TV, phone, O2 SIM & Netflix Awoke Sunday to no internet, home phone, TV, Netflix or O2 - everything had been cancelled and disconnected overnight. Apparently Virgin Media disconnected me immediately due to the fact I five days ...Box on inner wall Hi We have an old telewest box (tekewest printed on box) on the inner wall of house by tv (that the ethernet cable used to come out of). If we went back with virgin just for broadband would this b...Possible to get extension on bill I have had an unexpected expense at home and wondering if someone could help me potentially putting an extension on my bill until second of june , many thanks. 360 box false pretences My friend had an offer to swap her very ancient box (the long, thin one) for a 360. Thought it was a good idea because that antique was on its last legs. Now she’s been sent a new contract, which doe...Direct debit payment date Hello, I’ve been trying to change the direct debit payment date on the app but it won’t move past the submit stage? There is no balance due and the dates are not within 5 days as advised. Could so...Community box attached to building We are trying to contact some with regard to one of your community boxes which is attached to a building that we have use of. We do not have a Virgin account. The box that is attached to the buildin...Returns pack Hi requested returns pack today. Can anyone advise pls does it come via royal mail and how long does it usually take. Don't want to be in a situation like some others on here where it doesn't come ...
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