Recent DiscussionsMoved house in February and VM have Opened another 18m contract is it too late ? I moved house in February, in my previous address I had a 18 month contract which started March 18th 2024, I haven’t made any changes to the package. My bill went from £64 to £81 the first bill after...Lost access to email The email address associated with my account is no longer active and cannot be restored. However, the VM system requires access to this old email inbox to change the account email. Currently, the onl...Contract length Can anyone help me? I have recently moved house and took my virgin media with me. I was made aware that I had to pay a £20 fee which I agreed to but I was told because I was just moving address and n...Contract is different from agreed My broadband contract was due to expire so in May so I started getting offers to renew a few months before. I was not going to renew before the obligatory April price increase so ignored the offers u...VM never place the agreed contract since March, i have been battling with VM about renewing my contact for TV, BB and phone. On many occasions, i have agreed to everything and then the next month i get billed at the "out of contract" ...Cancel contract before it starts? Not sure where else to post this, hopefully someone here can answer. I've signed up for a new contract that starts in a few months but I think I might have been to hasty when agreeing to it and cou...Discount Ending & Extortionate Early Temination Fees Really shocked to get an email in the last few weeks with a June Bill that showed my charges were going from c£46 to £112, this was a result of an 18 monht discount falling off (this 18 month point i...Lost my re negotiated renewal contract made over phone call. Lost my re negotiated renewal contract made over phone call. After much annoyingly frustrating amount jumping through multiple hoops of trying to get through to customer service on 151 home phone...SolvedHow long I have to wait to get the hub? Hi I join virgin media on 16th May 2025 (Contract summary sheet number): 100329622607 since then I have not received anything from VM. How long I have to wait to get the hub? Thank You Trying to close account for 3months! I have attempted to close my account with yourselves since 6th February when I moved out of this address on the account, yet the account is still active as of the 23rd may 2025 I have rang severa...
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