Managing Your Account - Cable

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More than one ntlworld email address
Many years ago I had 2 broadband accounts for 2 houses. The accounts were not created at the same time. My 'primary' ntlworld email address was associated with one of them and I had to create a seco...
oran123
4 hours ago Place Managing Your Account - Cable
gmail import
ntlword
33Views
0likes
2Comments
Netflix with ads
This has happened to me too. Netflix Standard on renewal contract, a week later I get an email saying that Virginmedia have removed my Netflix Standard and replaced it with Netflix standard with Ads....
birdy888
4 hours ago Place Managing Your Account - Cable
5.2KViews
0likes
26Comments
Change direct debit card details
How do you change your card details to another card. I need to update my account with the new card I can’t see anywhere to do this. Thanks
Chrissy9
5 hours ago Place Managing Your Account - Cable
18Views
0likes
4Comments
Netflix with ads - when renewing
I recently agreed to an online (in App) renewal offer. This clearly stated that "choose this deal and keep your current plan without losing anything". After accepting the deal to renew yesterday...
kaye
5 hours ago Place Managing Your Account - Cable
14Views
0likes
0Comments
Renewal my contract
When I logged into my VM account. It said that my contract will come to an end which will be end of March'25. So I rang up by phone to renewal my contract. Which i did on Friday for next 18 months. ...
Dazyellow3
6 hours ago Place Managing Your Account - Cable
contract
renewal
63Views
0likes
2Comments
Firstly, no Virgin Television on New Years Eve, no nothing, agreed Engineer visit for 01/01/2025, NO SHOW
My name is *Roger Mautner (pronounced Mortner). **During New Year’s Eve (**31/12/ 2024) NO Virgin Media Television. Whole evening ruined! ***Arranged Engineer visit for next day (****01/01/2025) by p...
Roger123
7 hours ago Place Managing Your Account - Cable
248Views
0likes
9Comments
I have netflix and disney on my broadband but getting charged
I have disney plus and netflix on my broadband order not tv and virgin are wanting to charge but it's in the main services provided box on my contract have spoken 8 times to try and fix but getting n...
petes1000xr
9 hours ago Place Managing Your Account - Cable
22Views
0likes
1Comment
Omni box relocate
Is it possible to relocate the brown Omni box from the front of the property to the side . We need to move the router to the rear of the house to allow for cabling to reach a garden office . By movin...
Milliemuffin
9 hours ago Place Managing Your Account - Cable
29Views
0likes
3Comments
Early cancellation fee AND disconnected a month early
I am cancelling my Internet as I have lost my job and have NO income and virgin media want to charge me nearly £300 to cancel, they have absolutely no soul and don't care they are taking money I need...
VMmafiatactic
11 hours ago Place Managing Your Account - Cable
73Views
0likes
5Comments
Renewal order not processed - 15 days now
Hi Virgin team, I accepted a contract renewal offer price on the Virgin app on January 4th and received the pre-contract documents and an order summary by email on the same day. As of today my contr...
Sheila5
12 hours ago Place Managing Your Account - Cable
33Views
0likes
2Comments

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