Recent DiscussionsUnable to connect to my account Hey, I am unable to connect to my account on Virgin Media's website. If I try to talk to Customer Service, they don't believe that I have a problem and are very rude (although, as I have a speech de...Account Sign-In Changes This morning I received the email below. Reading this are we going back to the old way of signing into our accounts? End of Contract Hi My contract ends in August for TV, Broadband and Phone but if I want to keep just the broadband and phone can I get a new customer deal or would my wife have to get the deal in her name? Would wa...Issue with Order Visibility in My Virgin Media Account When I click on "Orders and Appointments" in my Virgin Media account, the new order doesn’t appear—even though I’ve received a confirmation email. Additionally, I got another email stating: "We'd l...Speaking to Retentions impossible? I followed instructions to cancel.. I rang at 8am. The operator would not put me through to retentions saying he could help despite me asking twice to transfer. The operator offered me a package sa...Free Gift Not Received Hi I have still not received my free gist of an ipad. I was connected in April and have heard nothing since? Is this juts a con? Thanks How long for refer a friend!! Hi I joined in DECEMBER 24, using a friends refer code, have spoken to Aklamio, everything has been done my end, logging into their portal I have a payment sat there under processing. It is now Jun...Frustration! I am having issues with Virgin, unreliable speeds etc and took this up with them. Months of running around and then endlessly trying to close the complaint with no actual resolution. I’ve now agree...Contract Renewal Online Like many I have a renewal offer for my contract which ends next month. The renewal states: “choose this deal and keep your current Virgin Media plan without losing anything”. So, this deal should m...Free gift - Not received? I joined virgin media back in March when they were offering a free IPad for a march deal if you joined thier mega bundle. I have yet to receive this iPad. When phoning up I was told it can take over ...
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