Recent DiscussionsContemptible I've been on the online chat for over 4 hours today trying to get a resolution. I renewed my contract on 2nd March, via the renewal email that I got from Virgin. I got an email today saying they'd...Contract renewal issues part 2 This is a further development to my earlier post. With my contract coming up to its end and the online offers being poor value for money I engaged VM directly 24/03/2025. After discussions with 2 VM...How do I cancel without having to spend two hours on the phone ? Cancel - I would like to cancel my latest contract upgrade as Virgin Media have not delivered the kit. How do I cancel without having to spend two hours on the phone ? I am within the 14 day cooling ...Service Complaint I have spent a the last week of my life trying to get VM to talk to me sensibly. Half of that has simply been trying to even get through its systems to talk to anyone. The rest of the time has been...Being overcharged I was quoted and signed up to a deal at £25 per month however i am being overcharged more than double each month and cant get theough to anyone even the sales agent wont help. I have all the paperwor...Logging into account. Hi, I’ve been trying to log into my account for what seems like forever. If I use the forgotten password’ link. I do not receive an email, I am uncertain why this happens and have regularly spoke o...Packages not fit for loyal customers Why is it when you want to change your package to the services you only require and get deals like new customers you always get fobbed off. I am paying for a landline I don’t use but cannot get a dea...Renewal Issue My current contract is £38 per month and renewal order is £39.98 but I'm now getting a bill of £55 and soon over £70. Can you help please? before I cancel it all and move to SKY. Can't switch to ebilling Hello Like countless other people on here unable to opt out of paper bills, I have read various ways to opt into ebilling and can't found any successful way. Please help sort this out for me. VM Complaint - Loosing the will to live Honestly feel like I have exhausted all other avenues in order to get in touch with Virgin/have some sort of correct information or a resolution to my issue! Have been at a total loss of service for...
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