Recent DiscussionsVirgin media full outage & compensation Firstly, the outage is still ongoing All internet & TV were lost at around 9:40pm on Saturday night. It is now Monday 1:30pm & still no internet etc. Have had text stating it is expected to be fix...Well Done!!! Well Done!!! Another unplanned… uncoordinated… unannounced… stab in the dark and hope in works… system upgrade… Now can’t even access “My Virgin Media”… Just throws me out… Why am I not even surpr...Unable to access my virgin media account I have already posted regarding not being able to access my ntlworld.com emails but I have just tried accessing my account and same thing happen as when trying to access my email account. Accordin...Problem with extending contract I was supposed to cancel my services on July 7th, but on July 4th received an offer to extend for 25 GBP per month which I accepted (I received the contract information sheet). I confirmed with custo...Late fee payment In January this year I have gone through less than smooth upgrade process to my package. As a result my January bill was higher than usual however VM still collected the usual amount via Direct Debit...Ongoing broadband connection issues Over the last two months I've had various issues with an unstable broadband service with outages ranging from a few minutes to days. I've had 4 engineers out in that time frame that have tried vari...Account Problem Following my divorce back in 2007 my ex husband and myself phoned up together and were told that the account would be taken over by myself. Since then I have received and paid all the bills. Howeve...On demand payments Hi I've just received this months bill and there's 2 payments for on demand and I was wondering if I can find out what was watched. Have spoken to live chat and they can only tell me over 18. Ky part...New account - details missing My new account details are not shown. My new account (broadband package) is working but the information about the new account is missing. I do not know the new account number. A new direct debit has...Trouble activating Netflix I'm struggling to activate my Netflix with Ads subscription which is included in my package. Everytime I try to set it up from the VM box it wants me to complete the setup through my phone which then...
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