Recent DiscussionsLost access to email The email address associated with my account is no longer active and cannot be restored. However, the VM system requires access to this old email inbox to change the account email. Currently, the onl...One Switch Broadband and TV. Clarity needed. My contract with Virgin Media ended on the 20th May 2025. I receive broadband, phone and TV. The price increase for being out of contract was far too much so I contacted Sky today who offered me a mo...Incorrect bill every month Hoping for some advice on my billing. It's been incorrectly billed since renewing my contract last at the start of the year where I then decided to add sky sports via the MyVirgin app for a fixed pri...Returning Equipment I need to return our old equipment as contract has ended. We took out another contract in partners name and new equipment was shipped out and is connected and working fine. We kept the box it came in...Bereavement help My husband recently passed away and I have been putting it off calling to change/cancel. We have a volt mega I think, I don’t need all the stuff we now have. My question is can I start as a new custo...Virgin media nothing but problems.!! Hi I'm having a number of problems with virgin media and after the last 2days I'm not happy at all with how things have been delt with I am being ripped off blind and you decide to stop the old s...Moving providers, but Virgin doesn't recognise account number for OTS process! So we are out of contract, far from happy with current out of contract price of £78.35 the online re-contract price is a joke at £53.28 for 1 gig 18 month contract when the previous price was £49.11...Contract renewal without my consent I renewed my broadband contract on 15 May 2025 and received an email containing the contract details. On the 16 May 2025 I received another email containing another contract with a much higher price ...Homeless cancellation fees I’m being made homeless and being told I face £150 of charges, an entire month of charge for services I won’t be using plus a cancellation fee. This can’t be right surely? Intermittent broadband outages My internet connection went down yesterday, in the Stockport area. Trying to find out what was going on I eventually received that there was a problem on the network. Connection returned yesterday ev...
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