Recent DiscussionsNetflix account hacked since linking to Virgin Netflix account fine for years. Linked to Virgin Media account a little while ago and all seemed fine. Then locked out on all devices and password not working so not able to get back in. Password re...Service status check on My Virgin Media app not working I’ve recently had a new external cable connection and a new hub installed. It’s finally resolved all the connection problems that I’ve been having but for some reason I’m unable to use service status...Billing problems I have had problems with billing since i moved house. You seem to charge what you think you can get away with. You charge me for paper billing every month despite me complaining about this regularly....Help with request to return a router that was delivered to the wrong address by Yodel and stolen Hi. I’m hoping someone can help me. I cancelled my account during the 14 day cooling off period because of the title of my post. I’ve received all the cancellation documents by email already. Today I...red light on Virgin hub 3.0 The red light is staying on all of the time, i have tried all of the solutions in the help section but the red light is still staying on, the top of the hub is a little bit warm, help please. Contract renewal issue I’ve been sent a message about renewal offers since my contract is due to end next month. I wanted to accept the offer but when I clicked “place order” nothing happens. It seems to email me the...First bill I have a direct debit set up for my bill to come off on 7th of each month and I just paid my bill via my online account.Will my direct debit still come off if I have already paid my bill Problem renewing my contract I've been with Virgin Media (VM) since Nov 2023 and contract ends this month. Back on 6 April I accepted the "renew now" offer in my online account. This would be an 18 month contract for the same pa...First time user of virgin media WIFI confused Hi, I’ve ordered M250 Fibre Broadband, 30 day rolling contract. I’ve ordered online and then only got contracts sent over, I haven’t had a confirmation email or any welcome email. So I called this mo...Virgin not registering my Power of Attorney My parents are Virgin Media customers. They are both frail, and cannot easily deal with Virgin Media. I have access to their online accounts, and have been trying to register my Lasting Power of Atto...
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