Recent DiscussionsHelp! - account number Somehow all my emails have been wiped out of existence. I have no idea what my account number is (signed up 29th March) and therefore despite all the tech being delivered I have no idea when/how we c...How to cancel an add-on I also have this add-on. I can't find any mechanism on the app or on the web to deactivate this subscription. How do I find the link that allows me to cancel an add-on? Thank you Is My Account Hacked? I have just received an email saying that there is an outstanding balance on my account. The email is from mailto:payments@notifications.virginmedia.co.uk and it quotes my name and the amount of my...SolvedMy virgin media app isn't working properly I'm trying to log in to my virgin app it's states there is a few issues and trying few things it's states it's not available I've tried loads of things it still states ooopps please come back later w...Netflix Account hacked and locked (Linked to Virgin Media Subscription) I pay for my Netflix account as part of my Virgin Media subscription / package. My Netflix account has been hacked and the hacker has changed my email address to log into Netflix. If I try to log int...Ethernet Port 4 Showing Multiple Devices & Not Working (But Works on Vigor Switch) - Virgin Hub 5 Hey everyone, I’m having a strange issue with my Virgin Hub 5 and was hoping someone might have come across this before or could shed some light. Problem: Ethernet Port 4 on the Hub 5 shows four d...Outstanding Balance Error Hi, Recieved an email yesterday saying I have an outstanding balance on my account. The bill was already paid via direct debit and the app (now it’s back running) is also showing it’s paid. Could a...Unable to create my virgin media account I just received my broadband kit but I am unable to create my Virgin Media Account UPDATE DEBIT CARD DETAILS My debit card expires this month and I need to update with my new debit card details there is nowhere on the my virgin media app where you can do this, I've tried the message us button but it's a stu...Southport Area Reference code please? When I originally signed up for VM my browsers "password manager" automatically entered an old email address I no longer have access to. I've tried over the phone with VM-CS to amend my mistake.....
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