Managing Your Account - Cable

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Help - password change
So, we received a letter from Virgin telling us to change our password, etc. I have now changed it TWICE - and both times, the exact password I changed it to does not work!! What on earth is going o...
dianas1968
18 minutes ago Place Managing Your Account - Cable
5Views
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0Comments
When do the changes happen?
Hi, downgraded my package on 16th April. After having to ring as my bill came in at the old package price and not the new one, was informed that the order hadn’t been completed properly by Virgin. ...
PhoebeIndie
21 minutes ago Place Managing Your Account - Cable
28Views
0likes
4Comments
Final bill problems
Have been told by the hubchat that I can’t get a final bill that states broadband as my bill has already been generated. How do I prove to my new supplier that the bill includes broadband.
Sylvia18
28 minutes ago Place Managing Your Account - Cable
46Views
0likes
9Comments
Contract renewal/changes to package
Good morning, Contract expires late May and the new offer presented both via text and through MyVirginMedia represents a substantial increase on what I am paying now and is not something I can affor...
MLH
48 minutes ago Place Managing Your Account - Cable
72Views
0likes
7Comments
Elderly parent had her TV package upgraded without her knowledge - and subscribed to extra channels.
Hello there, I would like to know how it is possible for an elderly person without any technical abilities to upgrade her basic TV package and subscribe herself to broadband and two different add-on...
Blue3000
56 minutes ago Place Managing Your Account - Cable
25Views
0likes
1Comment
RECEIVING EMAILS RE: RENEWAL FIVE MONTHS BEFORE CONTRACT END
I cannot understand why I am receiving emails offering me an online exclusive renewal offers a full FIVE months before my contract ends. The renewal offer is £10 extra per month than I am currently ...
Snowy1969
2 hours ago Place Managing Your Account - Cable
13Views
0likes
1Comment
No welcome, account number or billing
I set up a virgin broadband account around a month ago now due to them being a big company and thought it would be a smooth process. I have not even received a welcome email, an account reference so ...
Kelvin3
2 hours ago Place Managing Your Account - Cable
4.7KViews
0likes
3Comments
Disgusting customer service
I recently made an appointment for a router move (8-1pm) and no-one showed up. I called the call centre and they told me someone had called me and decided that as my wifi was good I didn't need the a...
davidfc
2 hours ago Place Managing Your Account - Cable
57Views
0likes
3Comments
Can someone pass on a positive engineer visit to the relevant department?
Hi, as the title says, just wanted to pass on my positive experience.
neeliocomp
2 hours ago Place Managing Your Account - Cable
14Views
0likes
1Comment
Renewed online, but apparently I didn't
My contract was due to expire and I wasn't keen on paying £190 per month so I gave notice of cancellation. Didn't sign up with a new provider as I'm going to be away for a while after the expiry date...
md999b
2 hours ago Place Managing Your Account - Cable
21Views
0likes
1Comment

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