Recent DiscussionsAccount credit on renewal I have recently resigned again with virgin via a retentions call and was promised £100 account credit which now 2 weeks later is not showing up. The chap on the phone said he needs his manager to app...Moving a cable Hi I am moving my tv to another room on the other side of the house. I spoke to my electrician and he said that virgin needs to move tv cable and box before I can proceed. Who can I contact to do thi...SolvedVAT Receipt Could somebody at VM contact me to set up VAT billing for monies already received by VM ... and then on future payments going forward. SolvedContact I can’t speak to virgin media until I get an account number. Can I contact them any other way Homeless cancellation fees I’m being made homeless and being told I face £150 of charges, an entire month of charge for services I won’t be using plus a cancellation fee. This can’t be right surely? Intermittent broadband outages My internet connection went down yesterday, in the Stockport area. Trying to find out what was going on I eventually received that there was a problem on the network. Connection returned yesterday ev...£90 charge for unreturned kit In March this year, I received a replacement Virgin TV 360 box and returned the old one via Yodel using the label provided. Today I have had yet another text message and email reminding me that a £9...SolvedMoving providers, but Virgin doesn't recognise account number for OTS process! So we are out of contract, far from happy with current out of contract price of £78.35 the online re-contract price is a joke at £53.28 for 1 gig 18 month contract when the previous price was £49.11...Appointment cancelled will I get compensation I’m currently with sky for tv and broadband but my contract was due to finish so I decided to move to virgin before sky put my prices up. So I signed up to virgin and got an installation date and the...SolvedHave I been mis-sold? Some months ago I had someone from VM knock on my door, said I could get high speed fibre in my area, my existing provider wasn’t updating the infrastructure in my area, the speeds were abysmal, and ...
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