Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsFailing to link virgin media account as a new customer Hi I've just signed up with virgin media broadband and I've tried to login to my virgin media however I keep getting this error whenever I try “We’ve found your Virgin Media account However, thi...New Customer - unable to link Virgin Media to Virgin O2 ID Like everyone else here I'm unable to link my Virgin Media account with my Virgin O2 ID, despite using the exact same email address for both. This is getting ridiculous - I've been trying pretty muc...Billing issue following DD details change Complaint made to virgin re D/D following last month on changing bank details only to be advised they could not accept ,hence needed set up on line, received recent e-mail that outstanding bill due ...Cannot link my vm account to vmo2 id as email address do not match new customer to virgin media on 17/07/2025. Failed to self installed the quick start kit and can not arrange the installation via phone. The only hope is my virgin media app and it’s not working eith...Unable to link Virgin Media account to my Virgin Media O2 ID. Same issue everyone else seems to be having. "We’ve found your Virgin Media account However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID." I'm...Not able to link virgin media account to virgin media O2 ID account I'm a new Virgin Media customer and have received emails regarding my contract details, sent to the email address I used to set up my account. The instructions said to create a My Virgin Media accoun...Unable to access Account In response to the MOD Team Moderator posting of two days ago suggesting that the issue with new O2/VM is resolved... I am still having issues. I went through the new login process and it seemed to ...Recovering Email Account Hey, I am trying to recover the email address used for my account in order to link to a new VM O2 ID, and when I go via the recovery process entering in the account number, area code, and last name ...Unable to link virgin media account to virgin media O2 ID account Brand new user, signed up to virgin media with my email account, tried to login online, was asked to create O2 ID - created it using the same email address, then was asked to map the two and getting ...No VM in area We took out a contract on April 1st. As there was a possibility we would be moving this year, I asked via we chat, what would happen if virgin not available. We were told the contract would just be ...
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