Recent DiscussionsNeed to speak to someone re installation update Hi - moved my virgin account to new home and engineers had prob with connection. I’m in desperate need of an update as to timescales and whether service possible as can’t move in and work there until...Cancel account due to account issues I am currently having massive issues with this at the moment. Virgin previously admitted fault for disconnecting me without authorisation, then charged me the fees. I've been trying to get the fees a...Account expired and still billed Hi my VM contract expired on Jan 20th, and the price was to rise to over £80. When VM informed me of this I decided not to renew and opened an account with sky. My sky service was installed on Jan 21...Forgot original account password Hi, Have been trying to speak to VM but am asked for letters from my original password set at the time of opening my account/contract - which I have forgotten. Just to be clear this is not the pw fo...Solvedvat i need a vat receipt for my invoices from VM. how do i get these please? Netflix activation I had a working netflix connection with my account. However, i moved home and due to changes made at the time, I had to get netflix activated again. I have contacted the customer support multiple tim...Moving House problems. Hi I am moving to a property that Virgin Media covers but I can't see any boxes etc inside the house although there is an out side box on the property so I would need an engineers visit. Tried the ...Switch to ebilling Hello like countless other people on here I am unable to opt out of paper bills, which I don’t recall opting into in the first place. I have read various ways to opt into ebilling and none of them ...SolvedDowngraded to Netflix with ads I have been a Virgin Media customer for 20 years and just yesterday negotiated a new contract for the "Mega" package with Volt. I HAD 4K Netflix included with my last package and was not aware, nor w...Virgin Websales I have had an email from Virgin websales. Asking me to ring 0800 0643830 regarding volt sims order from a recent change I have made to my virgin package. I have not contacted Virgin recently to make...
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