Recent DiscussionsWhy is it impossible for Virgin to sort out password issues I have been trying for weeks to get into my account without any help from Virgin. I keep being told by Daniel that my complaint has been escalated. They lie because nobody from Virgin contacts me. Th...Upgrade issue Tried to add a TV package using my account everything accepted, T&C’s etc and got a date to go live. That date came and gone with no channels added, Virgin can’t seam to find the issue and engineer c...Package Downgrade I would like to downgrade my package and pay less.Is it possible to do this?Everytime I have made changes in the past I end up paying out more money Different invoice address to delivery I have spent over an hour to try and speak to someone to have my virgin media broadband account “billing” address changed i would like this for 2 reasons My company pays my internet (and my mobile)...Wrong email address I ordered a WiFi pod but the confirmation is being sent to a email address that I don’t use anymore. could someone please help me virgin has the email address that I use but they are sending the con...Downgrade I would like to remove something of my package Mega bundle including netflix. Do I cancel my existing Netflix account? Just signed up for new mega tv bundle which includes Netflix standard with ads. Activation email received. - v efficient. I already have Netflix standard without ads. for which I pay separately. I u...SolvedMy email was email was entered incorrectly during referral. Hello, my aunt recently referred me to virgin media. When my details were being wrote down, my email was typed in incorrectly so I don’t receive emails at all. Can I have my email changed/updated to ...Mixit changing channels I’ve just started a fresh contract and would like to select some different is that possible within the Mixit 360 contract, without additional expense, and what channels are available if so ? any hel...BT email address I have a virgin broadband contract but unable to access my online account or use the app as I’ve been advised that my bt openworld email address is not a valid email address. I have been advised to c...
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