Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsI can't find out what my memorable word is On a recent phone enquiry with Virgin I was asked for my memorable word. I have a 8 digit telephone password that I usually use but apparently that is different - I was told the memorable word has mo...No Order tracking visibility, new package not applied (14days since pre-contract agreed to) I signed a pre-contract agreement on 10th September 2025 and have yet to have any further information beyond this. I have contacted support multiple times (and had many unsolicited phone calls from V...Setting up my account and tracking order I placed an order four days ago for quick start broadband installation but I think it may have went through twice as the first time I tried I got an error page so did it again but have had two order ...Urgent: Issue with switching providers Hello, I switched from TalkTalk to Virgin Media last week, but the switch order from VM is still showing as pending. What TalkTalk told me: They cannot disconnect my account until the VM switch o...Unable to log into my account I have had this ongoing problem since July 2025 in that I cannot log into my Virgin/O2 account. When I try to log in I click on the sign in link then I enter my email address as asked, then it says ...When would my new contract start? I'm looking to sign up for virgin media broadband today but don't move into my new house till next Friday. The equipment wouldn't be sent to me until the following Monday. when would my new con...Accidental order of adult content....how do I cancel? Can u help, Ive inserted the pin not realising this ordered the channel, ive no intention of viewing, why cant I cancelbit on the box? Can someone help? Thanks. Can’t enter a “valid” email address on sign in When I try to sign in to my Virgin Media account with my email address I get an error message saying, “Please enter a valid email address”. If I use the “Forgot your email address” tool then the ema...App says services not installed yet My virginmedia app says services not installed despite them being installed for years. It means I can't run diagnostic tests on my equipment each time it stops working properly. I've spent hours on t...Double billed This is my first payment and I wasn't sure if I had set up a direct debit or not. And I ended up being double billed for my recent broadband service. I believe I was charged once via direct debit and...
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