Recent DiscussionsMoved house - 18 month contract restarted? Hello, I have moved home to a new address and took my Virgin Media M125 fibre package broadband with me (February 2023) in which Virgin has "created" a new contract. This has caused it to "restart" ...SolvedAny virgin staff help Hi, I logged a complaint a few weeks ago about the horrendous experience I had setting up my new Virgin Media order and it was agreed that a credit of £89.99 would be added to my next bill statement...Broadband payment not working Hello. I have tried three times to buy virgin rolling monthly broadband and I get to the final stage and then the payment fails. It says “oops something went wrong, looks like the page has been m...Virgin have completely messed up my contract when moving address This is quite a long tale, and at this point is ongoing. In May 2024, I signed an 18 month contract. It was £68 per month for the Mega Volt bundle, plus TNT Sport and an extra TV box. I recently so...Contract / complaints Hi I have been having problems with my contract. Got offered a renewal although I only had just had a new one in Dec24. I clicked and went through the process to see what it was and got the contrac...Final bill problems Have been told by the hubchat that I can’t get a final bill that states broadband as my bill has already been generated. How do I prove to my new supplier that the bill includes broadband. Incompetence On 19 March I was notified that my contract was ending and I sought to enter into a new one. After several attempts online, I exchanged messages for 2 hours and was offered an 18 month package at a p...Contract Renewal email confusion Today, I received a strange email from Virgin, which is not really clear. You currently enjoy our Phone & Broadband Dual bundle at a discounted* rate, which will end on 20-Jun-25. This means ...Equipment Returned but still Charged £90! As you can see, parcel already returned and received by virgin ages ago, yet they decide to message me today with a charge applied to the account, how are they allowed to behave like thugs? broadband only I have an existing package (landline phone, tv, broadband) and i would like broadband only as I can no longer hear or watch tv or hear properly on the phone (not to mention continuous barrage of scam...
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