Recent DiscussionsDowngraded Netflix after contract renewal! After several negotiations to renew my contract with VM I agreed to renew when offered the same Volt bundle deal as previously had with Netflix add free. My pre contract email when asked to check was...SolvedIncorrect bill Hi I started a new contract last september and have emails with the new contract amount, however I have been over charged every month so far. I have tried to contact virgin media. There was no respon...Why are they so keen to see us leave? Im trying to get a better deal, i have been with Virgin for over 20 years and the lady on the phone was no help at all, in fact she tried to increase my monthly payments with her "deals" when i told ...Cancel my order How can I cancel my order? When I place the order was showing from April 2026 price will increase to about £39 but from September 2026 to £116? Is this a joke? How can I cancel? One Touch Switch Nightmare I am trying to leave Virgin as we no longer wanted TV services, and broadband was available cheaper elsewhere. I was reassured by a telephone advisor that it was a straightforward process, and my ser...Online Contract Renewal not activated On 12th December, I logged into my VM account online to look at my contract renewal options. There was an offer to renew at the same price for an additional 18 months so I clicked the link, read thro...SolvedSwitching e-billing on I have been trying to resolve this issue over 2 years now, many customers complain and virgin media do not even move finger. Is it so difficult to make adjustment to your website and make ebilling op...Enabling ebilling Hi, I'm unable to switch on ebilling. I see lots of similar queries here and it seems you're resolving them by DMing people. I don't see "eBills, email, text" in the dropdown menu I see you advising ...One touch switch issues Canyou help me with my issue?? . I am having trouble with OTS. I am in the process of moving to another provider. I currently only have broadband with Virgin as i have sent my TV equipment back. Virg...Cannot get past automated line I've tried calling Virgin on 0345 454 1111 over 15 times on 2 different mobile phones. Each time I get to the point where the bot says 'say Yes if you need more help' I say Yes. Then I say 'Reduce...
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