Recent DiscussionsEquipment return. Over the last 2 months, following a house move, I have requested the packaging to return the VM kit on 3 separate occasions as I’m receiving frequent reminders that I’ve not returned my equipment. ...SolvedNew customer - cable install not going well.. Evening all, New to Virgin, taken out the broadband and phone package. I needed a cable running from the street box to my house, and the installers came around (unannounced) promptly and got it to s...Renewal Price So after many attempts over the last few months of trying to get a better deal with virgin, it seems my lowest possible is £57 a month for 1gb or £82 for 1gb, TV and a sim that I don’t want or need. ...Contract ending in April 2025 Hi , can someone from VM please contact me need advice on my contract that is ending on the 24th of April 2025. I don't want to renew it just want to end with out any penalties so I can then close my...Wish to pause broadband and TV but keep phone and have a call divert Hi We’re moving out of our home while it is renovated and our temporary house doesn’t have virgin media services available. We tried phoning twice now to discuss pausing our TV and broadband and ke...Wrong email at setup? help. Hello, I accidently entered the incorrect email address when signing up to My Virgin Media account, and therefore can't verify it. Can anyone help please? Thanks Leaving and no contact I have made various phone calls and completed a number of online chats to try and obtain confirmation that my contract will end on the agreed date ( no way was I prepared to accept the renewal jump f...Renewal Offer I am out of contract currently paying £120+ - went onto website and offered renewal at £103.08 for 18months. Accepted the terms and pressed Place Order but nothing happens. I've got the email with t...Unable to create online account Since my husband passed away and the account was transferred to my name I have not been able to register for an online account. It either times out at Request in Progress or says it will send me a li...Moved house - 18 month contract restarted? Hello, I joined VM in Dec 2023 with an 18 month contract due to end Jun 2025. I moved house in Dec 2024 and moved all services across with no changes. I've noticed today that the 18 months have star...
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