Recent DiscussionsNew to Virgin and can't manage my package I joined Virgin with broadband and a tv package nearly 2 weeks ago. I installed the app and a link to manage my online on my laptop. Whilst I can see basic details, I can't manage my tv package. E...Netflix After updating our deal, Netflix now says add a payment method as virgin has been removed. Our new deal still includes Netflix but now with ads (not mentioned at the time!) 2 weeks have passed, sever...Need IPV4 Mode Enabled Hello, My daughter's work requires that she use IPV4 to connect, according to them we need to ask Virgin to enable this for our new connection. Can this be done here or do we need to call? Thanks, ...Being charged for Netflix?! Hi, I've been charged for Netflix even though it's included with my package. Anyone else having this issue? It's been fine until this month! 5 days to activate upgrade from when? I've got a package upgrade. The box has a sticker that says activate in 5 days. When does the t days begin? Thanks Account Management Request Hi Forum Team Can a colleague or representative please contact me via direct messaging on here to discuss my Virgin Media account? I need to talk to a real human being. Dialling 150 from my home ph...Charged more than agreed Hello, I’ve renewed my contract on the 23rd of April over the phone. The old contract ends on the 30th of May 2025. Been with Virgin Media for 15 years. The new contract shows £73 per month. Howe...Upgrading to 360? New contract? Hi does Upgrading to 360 from a V6 box put you on a new contract that is more expensive than my current one that ends in 2025 ? The only progress... As per many people on this forum and, dare I say, elsewhere, I've rapidly come to the conclusion that vis-a-vis customer service VM doesn't give a damn. The solution? I alone cannot change, nevermin...No Response from Home Movers - money taken from my account. Hiya! I moved into an unserviceable area so we had to disconnect my virgin media account. No one explained the process of sending proof of moving documents until AFTER our disconnection fee was tak...
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