Forum Discussion

bloosn's avatar
bloosn
On our wavelength
25 days ago

IDF-12B Fault

I have been trying to log into my VM account for weeks now.
Once I put my email address in I get "

Sorry, we can't sign you in just now
Don't worry, it's just a quick pause to help keep your account safe.
Instead:
Use a device you've signed in on before
Try again from a familiar connection
If you're on a VPN, switch it off and have another go
Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it.

This after I put my email address in, before I even get to inputting a password...

MY VPN is off.
I have tried three different browsers and also tried on  my iphone..same result.

This is bonkers. I can't access my account at all

4 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    24 days ago

    Hi bloosn 

    Thanks for posting and welcome to the community.

    Sorry for the log in issue. 

    Please can you ensure the VPN is fully removed from the device before trying it again?

    Best wishes.

    • bloosn's avatar
      bloosn
      On our wavelength
      21 days ago

      I was online via my vanilla Virgin connection.
      That said, when I tried via my 'phone, that doesn't have a VPN....
      I have just tried again..same fault.
      I've also tried via my daughter's computer, which has no VPN at all. Same fault screen.
      Is there another way to access my account with you?

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      13 days ago

      Thank you for your response bloosn. Just to confirm, did you get our previous response regarding the VPN?

      ^Martin