IDF-12B Error
I’m unable to log into my account due to the dreaded IDF-12B error. I’ve tried on several different devices now all without a VPN active on them.
Any advice?
Forum Discussion
3 Replies
- Steven_L
Forum Team
Hello Benjc,
Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your online account.
My colleague was in a private message conversation with yourself. Please can you respond to the private message that was sent to you, and they will be able to carry on helping you.
Kind Regards,
Steven_L
This system is insane. I get a request (with no notification sent to my own email address) that has to be replied to in 5 minutes or less for various characters from… what, it’s not said. My virgin password? My o2 password? The seventh king of England’s pet name for his donkey? Upon asking what I need to provide letters from I’m told it’s my telephone memorable word (which I don’t know) but even if I did, the response I got back was 8 minutes later so outside the allotted 5 minute window. Here’s a tip… don’t come up with stupidly short time windows that you yourselves can’t even stick to😡 I’m furious. I’d cancel my account but I can’t even log in to do that!
- Robert_P
You have contacted the team via the forums, as with all teams we have legal and regulatory requirements around data protection to ensure all of our customers details remain secure. Due to the nature of the platform we have had to adapt this as best we can.
If you prefer a quicker response, please use any of the contact methods here. The characters we are asking for come from the memorable word on your account, this is the same one given when calling in and speaking to the team.
