Forum Discussion

Nickk1's avatar
Nickk1
Tuning in
2 months ago

reference IDF-12B

I am trying to log into the Virgin Go app but get this error message

I do not have a VPN, and have not watched on other devices

Why can I not log in?

5 Replies

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Nickk1 thanks for posting although we're sorry to hear of your concerns with My Virgin Media.

    There were some issues with the app yesterday, but can you confirm if this is now working for you?

    Many thanks

  • Nickk1's avatar
    Nickk1
    Tuning in
    2 months ago

    Hello

    I’m sorry but no, I still get this response……..

    Sorry, we can't sign you in just now

    Don't worry, it's just a quick pause to help keep your account safe.

    Instead:

    • Use a device you've signed in on before
    • Try again from a familiar connection
    • If you're on a VPN, switch it off and have another go

    Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it.

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Nickk1 

      Thanks for coming back to the thread. Have you got any security apps on your device? If so, can you check if they have any in-built VPN's?

      Also, can you ensure the log in you're using to TV Go, is the same log in for your My Virgin Media account?

      Best wishes.

  • Nickk1's avatar
    Nickk1
    Tuning in
    2 months ago

    Hello

    Thanks for your reply….I have no VPN on my iPad and it is the same email that I am trying to use

    I tried to set up a VMO2 account, but get the same error message

    thanks

    Nick

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Nickk1 

      Thanks for coming back to us.

      I'll send you a PM now to assist further.