Forum Discussion

299's avatar
299
Joining in
20 days ago

reference IDF-12B

I am trying to log into my account but after entering my email I continually run into this error, despite using the only computer used to log into the account before, from my home router, with no VPN. Is there anything that can be done to resolve this issue?

3 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    20 days ago

    Hi 299 

    Thanks for posting and welcome to the community. Sorry to hear of this and I'll send you a PM now to assist further.

    Best wishes.

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        16 days ago

        Hello vikkiwp1.

        Thanks for your post and welcome to our community.

        Can we ask if your son is the main account holder? 

        We do have some help here. 

        Gareth_L