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Contract includes Netflix but it's not been set up
I have an existing Netflix account but this was not linked when I signed in with the verification link. I have spoken to 3 different agents regarding this and each one has assured me that they have raised this so another link can be sent. This has been ongoing for a month and I just can't get the help. Can anyone help me?VM contract renewal system didn't work properly
We placed the order to renew our current contract on 4/01/2026, and received the order confirmation plus two attachments of contract renewal details. But a few days ago I checked our VM account, it still showing that our current contract will end soon, and gave three offers for us to choose. We really had trouble to find an easy way to talk to VM, so I placed another order, hoped that this time the renewal will go through, we received the confirmation and contract renewal details again. But soon after that, an email from VM to tell us that our current contract will end soon and the contract will continue automatically if we didn't do anything, and the price offered is very high, more or less double of the price which we have ordered. Can someone help to check what is the problem with our order for contract renewal ?
Is it normal for a complaint to be instantly closed as resolved?
I am unhappy with the way my renewal was handled, and raised a complaint on Thursday. I received an acknowledgement via email and the status of this complaint is "pending". On Friday I got a "thanks for making those changes!" email which directly contradicted the wishes I had put in my first complaint (I had asked for certain add-ons to be removed, which wasn't an option online and the Live Chat agent was incapable of helping; the email confirms removal of the add-ons I wanted to keep and confirmation the ones I wanted rid of will be retained). Not having the option to respond to the complaint, I raised a second one. I did not get an acknowledgement to for the second complaint, but I saw on my Complaints History page that it was marked as "resolved" within an hour of my raising it. The email addresses on both complaints are the same, and I don't have a spam filter set up on my email system. How can I find out why this case was immediately closed? Thank you.Wrong account number in MVM
Hi there. I moved to my first house almost 2 years ago and setup Virgin Media in my new home as had great experience with the service when living with my parents. I always get my bill emailed over with my account number and correct package details every month. When logging into My Virgin Media last month however, I noticed the details of my Dad’s account and the package deal he has was displaying rather than my own separate account package details. I know that the email address I set my account up with was a secondary email address to his account when it was setup 10 years ago or so, so that may be part of the problem. Please can someone at Virgin Media help fix this so that I'm able to view my own account number and details in MVM? Thank you
Overcharged for M500 Broadband for 14 months!!
I have been charged £50.76 a month for M500 broadband since November 2024 which apparently includes a discount! Your M500 broadband only price was £33 per month. I'm also an O2 customer which is supposed to get a FREE upgrade to double my speed to Gig1. Gig1 pricing in November 2024 was £39.99. Can you explain why I've been charged £50.76 for Gig1 broadband as an O2 customer? Also why are you offering me the price of £58.88 to remain on the same M500 FREE upgrade volt Gig1 package when the price listed on your website is £26.99. I have been a VirginMedia/Blueyonder customer for nearly 20 years and find it disgusting that you abuse loyal customers in this way.Can't access account settings
Just got my service installed yesterday and everything works fine only problem is I can't access account settings to change anything. The page doesn't load and just hangs with the Virgin Media symbol. I've tried doing it on my phone as well and that doesn't work either so it's clearly not an issue with my laptop browser. This is rather frustrating as a new customer.Netflix!
A few months ago I was off to Sky because they had a very competitive package including Netflix at well below my Virgin renewal cost, I rang to let VM know I was leaving and a very nice lady at Virgin Media convinced me to stay with Virgin by offering me an attractive renewal package at a discount including the Mega Volt Bundle which now has Netflix included (albeit with ads). Since then despite chasing it up via the online bot help I have not had access to Netflix other than the onscreen offer to sign me up at a cost. Who do I need to chase to sort this out? Thanks in advance for your support MartinNetlfix and account settings
Hi I signed up in November and package to include Netflix. I did receive an email for netlfix to swop my account over. DOESNT work and I am still being billed separately for Netlfix. Any ideas how to resolve, speak to someone. And secondly my account settings have never worked, reported and still unresolved. Nothing seems to work well with as in the app is useless not able to speak to anyone to get anything resolved. Any advise on contacts? ThanksBPO letter
HI, My daughter has just received a letter from BPO Collections stating that she owes VM money, She is currently out of the country but I understand that she used VM while at Uni but is adamant that the account was closed and router returned months ago ( she left uni last July) and has had confirmation that the router was received and the account was closed. Is this a scam? Are BPO a genuine company, A google of them seems to suggest both. Any idea where to go from here