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changing the account email address
Hello everyone, The google email address that I used to register my Virgin account has been banned by Google. I was therefore try to change the email address of Virgin account but it ask me to get a code from the banned email address, which I cannot access, to verify before adding a new email address.This is obviously a bug, how should I solve this situation?many thanks TheonPassword to Passkey Loop!
Hi, Well, finally got round to sorting out my VM account for 2FA and all that good stuff....which I did but opted for a password instead of a passkey. I then realised that to use the email send option from my Dahua CCTV system, I needed to use a passkey (as the password is not accepted by the virgin media mail server). So I go back into my account and click the links to go "passwordless"......and it just fails to go to the next step on my PC. So I download the myvirginmedia App on my iphone and try the same but it just goes in a loop of nowhere when I click the link! Some advice to stop me pulling more hair out would be much appreciated. PS: Account 2FA is working fine - just this password to passkey impass!Return kit has not arrived and I am going to be charged
Hello, I ended my contract with Virgin and keep getting letters and messages about returning my kit. I have not received any packaging and have just reordered some but it says it will take 7 working days to arrive and I am being warned about a £65 charge in 9 days! What do I do to not get charged?
I renewed my contract - no emails, and the app tells me I'm about to cease!
Exactly as the title. I renewed my contract back on the 12th November off the back of some Black Friday deals on the site. I have an order number and the automated confirmation was supposed to be emailed to me....I've received nothing. Fast forward to 2 weeks later and I've still received no email, and every time I logon I'm being told to renew my contract as I'm going to cease in December. Being a long time VM (NTLworld) customer, I know full well that this is likely to come down to the last day and me having to shout at people for things to happen. The lack of communication is REALLY jarring and I just don't know how to approach sorting. I've tried ringing, 90min lead time. I'm currently on the website and waiting for an agent - I waited for 3 hours last night in the "17 minute queue" but got nothing in terms of a reply. I'm just tired of chasing - can anybody suggest anything or help with anything?Can't Sign in to Virgin App
Hi virgin community, I can't seem to sign in to VM app on my phone or web browser on my laptop. Every time I try to click sign in, it brings me to a blank screen with the virgin media logo on top with a black strip in the background. I've tried all possible methods repeatedly like clearing the history, cache, sign in from different devices, even signing in using different Wifi connection and mobile data, none of them worked. I've tried calling VM customer service several times as well and they couldn't provide a solution on this. There's a similar thread posted months ago but there's no solution written on there. Can anyone shed light on this??VMO2 Account set up not working for me
Hi Getting cross now! 😁 (apols for complaining). Good morning, and thank you in anticipation of helping us. I can’t use the virgin Connect app that I installed on my phone and iPad and last used yonks ago, successfully. I’ve offloaded it and reinstalled it. I’ve deleted it and reinstalled it from the App Store too. I’ve switched off my devices and switched them on again. We also can’t set up the Virgin TV Go app either. Both apps send us round and round in a v annoying going nowhere situation, where you type in a new password (that takes ages for me to type and get right twice!) then there’s no ‘enter’ option to confirm. The url is oauth.virginmediaO2.co.uk. It transpires from googling that I need to create a new VMO2 id. So, on my iPad, I go to Virgin mediaO2 sign in. Put in the account holder email address (my partner’s). Then he verified details. Then I was offered ‘choose how to sign in. Use a password/use a passkey’. I then try ‘use a passkey’. I select this. I already have face recognition on the device I’m using, for me. But what I’m trying to do is creating an id for the account holder, who is my partner, who does not use my device, so doesnt have Face ID on my device. So I select password and can’t get further than putting the password in, as you can see from what I’ve written (above). I have read the help notes but none of it was relevant. So grateful for your advice. Thank youVirgin media app and phone payment not working
I’m an existing customer for many years and I’m trying to pay my bill. Gone through both phone numbers and when it gets to my card details the call kicks me out. I then go to online which takes me to my virgin media I go to link my account and it keep saying my account not found. All my details are correct and it’s very frustrating. I just want to pay my bill which is a simple process but you make it unbelievably difficult.