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Free Gift TV
I haven't received my free gift TV (one of the key factors to me signing up to be honest!), despite it being 55 days after my services going live - which is the stated time. No one has been in touch about it getting sent and I'm a bit concerned about it just being forgotten about. Does anyone else have any experience of this and/or any advice about what I can do (which telephone number/email etc to contact) to get what was promised and included in the package? Thanks all,
Blueyonder email login password
How can I access and reset my blueyonder email password? I've set up a new Virgin Media O2 ID account and password and I can use that to login to the website and from there access email via the web. However... For accessing email on my phone and other devices via IMAP/SMTP, I have to use my blueyonder email address together with a separate password. It's this password which there appears to be no way of changing or accessing at all any more. All password stuff on the website now refers to the VM O2 ID account password, NOT this separate email password. How do I access and reset this password?!Online Contract Renewal
Hi, I took out an early renewal offer via the website on Wednesday 8th October. I got all the pre contract documents and accepted. I then got an email with an order number. I haven't changed anything apart from a slightly cheaper contract for a few months and then the price increase in April 2026. Is the current turnaround taking 14 days to activate online renewals? As of yet nothing has changed on my account. Can someone here help after 14 days? It seems like a long time to have to wait. ThanksFree TV Offer, not received
I have seen several posts about this but it seems the only way to actually receive the promised free gift is to complain, complain, complain Installation date 26th July - and as yet, no TV, or even any idea when it will be sent I have made 4 complaints, and been told another team will handle it and respond in 72hours. Not had a single piece of contact from them! This is basically a scam, i'd be interested to hear from anyone who actually received there free TV without complaining and on time....Speaking to UK Support Agent
My MIL was victim of scammer, despite several weeks of calls , all to overseas call centres, a scammer has somehow linked his account to both her virgin media account and 02 account , despite several calls and alledged escalation to other departments, she still can't access her account, anything she tries to change or access his details appear and is linked still. She keeps getting promised someone will be in touch in 3 to 4 day, it will be escalated and will be sorted but no calls and still his email is linked. She's been a customer since ntl and had no issues but the incompetence over this is ridiculous. Any suggestions, except leave, she already done that with 02 as they were just as incompetent at sorting this out. Is there any way to speak to a uk based agent over this?Netflix Account Linked to Virgin Media Subscription Hacked
I pay for my Netflix account as part of my Virgin Media subscription. My Netflix account has been hacked and the hacker has changed my email address to log into Netflix. If I try to log into Netflix with my email address, it says the account doesn't exist. When I access the Netflix app via Virgin Media on my TV, it is pin protected and the home screen is in Arabic. I contacted Netflix on Monday and they advised me they need a 6 digit service code from Virgin Media, which lasts 2 hours, to verify that I am the owner of the account. I contacted Virgin Media via the online chat and the agent was unable to help me, he wasn't aware of such a service code. He logged an internal case and advised someone should get back to me within 2 to 3 days. I then also phoned Virgin Media and the agent I spoke to was also unable to help me and advised that someone should from Virgin Media should get back to me within 10 days. It is now Thursday and I haven't heard anything yet. I am really concerned as someone has linked their Netflix account to my Virgin Media subscription and I don't understand why I have to wait so long to get it resolved. Since my original Netflix account seems to be no longer valid, I am assuming it should it should be possible to deactivate the fraudulent Arabic Netflix account from my Virgin Media subscription. Please can someone from Virgin Media help me.How do I leave Virgin Media please?
I am sitting in my bedroom quite far away from my NEW wifi router absolutely in awe of the lightening speeds I am now getting from mobile wifi with a SIM from a cheaper provider than even the essentials 50 package I was struggling with super slow speeds with! I went to upgrade forst to see if that would improve my speeds but I was told by VM that that is the max speed I can get in my area which is poor speed :-( I so wanted to stay and for VM to do what they could to fix the problem but even retentions said there is nothing they can do I have been with you for around 9 years and did not want to leave but I have to as my speeds were so poor it took me 2 hours to do a Just Eat grocery shop! Which of course was unacceptable ( it is 'part fibre' in my area ) So switching to a new wifi router with a SIM card in it today I was apprehensive in case the speeds were still SLOW BUT I am so surprised I wish I did this years ago now!! Lightening fast speeds even upstairs and a super strong signal for LESS than on the Essentials plan So HOW do I cancel my Virgin Media ASAP as from tonight I will not need it at all Thanks - I wanted to do it online if possible? The essentials plan is a monthly plan so I can leave at any time thankfully? I was so hoping you could do something but you can't , sadly , so I want to cancel ASAP so I do not get charged too much in the last month Thanks
