ForumsManaging Your Account - Cable Please remember to keep your personal information private2 hours ago5,623 Posts
Managing Your Account - Cable Please remember to keep your personal information private2 hours ago5,623 Posts
Recent ContentContract terminated after turning down new deal Last month I had the usual call from Virgin offering me a slightly cheaper deal. To take advantage I had to commit to an 18 month contract which I told them I couldn't do at the moment. We agreed that I'd continue on my current terms & they didn't say this wasn't an option. Today I couldn't log in to read my emails and when I looked at my account details it said that I'm “Out of contract”. This happened without any prior notice. I've been waiting for ages to talk to somebody on Web Messaging. Anybody else had the same problem. Ultimate Volt Ending 19th March I have the Ultimate Volt bundle that ends on 19th March. I’m worried I’m going to get a large bill in a few days because the discounts end. There are no renewal options in my account. I’d like to renew at the same price I’m currently paying. I know Ultimate Volt doesn’t exist now. I’d like bigger combo bundle with phone and gig 1 broadband because I don’t use the second box. I’ve been a customer for 20 years and always ring 30 days before. Can I get a change of package now or wait until 17 March. I’m hoping to stay as always been happy with Virgin Media for 20 years. Online contract renewal check Hi, My contract is up for renewal in February, I called and chatted online yesterday to no avail and then I noticed the online renewal offer in my account had reduced to what I was happy to pay. It stated that I would be renewing my contract like for like so keeping everything I have now, so I clicked through to renew and have received the pre-contract email, but unfortunately it doesn’t have Netflix stated on there which I have included now, would it be possible to check that I will still retain ALL my services that I have now as was suggested on the renewal page, and also that the renewal has gone through, as last time it didn’t go through when I did it online. thank you Mark SolvedBilling - Viewing and Downloading VM Bill Just had an email with the latest bill, including some package changes. I'd like to check these through to the actual bill, but: if you click on the red box in the email 'view my bill' an empty web page opens but nothing happens, and; if I go to 'My Virgin Media' there is no obvious button or link to click to view or download bills, and the 'Help' pages just cycle around without actually displaying any useful Help information. I've tried both Edge and Firefox so it doesn't seem to be a browser problem. What is going wrong? New package deal I agreed to a new deal and have a few questions. when will my virgin media update to show the new package? I am waiting for the new router to come as I’m switching from 350mb to 1gb speed. I did receive an email saying my new package includes 1gb and removed the 350mb package. i specifically asked whether the annual price increase would apply to me or will my charge remain the same for the full 18 months and was told it will stay the same and no need to worry about the annual price increases. The contract doesn’t state this though, it shows the price increases, I need clarification. will my o2 sim that I got as part of the bundle automatically show up on my virgin media app? When I try to add, it doesn’t have an add existing sim option. I have received and activated the sim and also logged into the myO2 app I was told that I will get 3 months Disney plus subscription free and £2 off the subscription thereafter however I have not been told how to activate this is there anywhere to find contact numbers to speak to someone when there’s issues? appreciate any help how do you get a fault fixed I have go an issue with my tv box where it keeps restarting. can i contact customer service to get it fix. no i cant. there is no direct phone line, no one answers the whats app number they give you and its an auto robot on the web chat line. no tv now for 4 days. going to stop paying soon and i bet they get in contact with me then. Cant verify new email As title says, cant verify my new email cause verification links I get sent are expired. Anybody can help ? Contract ending, why is it cheaper to boost speed Contract is ending next month. Online it says I can keep everything we have for an extra £6.53 a month (until the next price changes) The other option is if I boost my speed from 350 to 500, then I am only paying £4 a month more (until the next price changes) Why is this? Returning Virgin Media Hub Hi, I returned my old hub and cable (VM kit) to Virgin Media on 15/01/25 via my local Yodel shop. However, I’m still receiving emails and texts asking me to return it or I will be charged £40. I have the tracking number for the return, but I don’t have the delivery postcode required to track the package. Could you please assist me in resolving this issue? Thank you for your help. URGENT SERVICE RECONNECTION Hi I am having issues with my virgin account activation please. I have moved home to a virgin media compliant area, connected my hub, called yesterday for reconnection but it still hasn't been connected. I need help urgently as I work from home please. Thank you