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Are Virgin abandoning Landlines?
For a variety of historical reasons, I need a landline. I am an out-of-contract Virgin customer who has often complained about the quality of my landline but, despite engineer visits, moving me to VOIP, promises etc, nothing has been done about it. The line quality is still poor with regular intermittent clicking etc on most calls. Time has moved on, and YES, I gettit, a lot of people do not use landlines any more.... but I do. I think I'd get similar problems with other providers (it may not neccessarily be Virgin's issue) so I've tried to see what offers are there for Virgin BB, TV and landline contracts.... but I can't find any! Even when I go through my Virgin account, put passwords in etc, I have had to give a new password, new email address and was asked for biometics, passcode (?), and then a mobile number.....just to see what offer they wanted to make. Without these (and probably more - I jumped before it went any further!) it wouldn't tell me what offers they had for me! Googling Virgin offers doesnt even get me to there, so .... Do Virgin offer a Broadband/TV/Landline contract or not? If so, how do I find it? If they don't, it looks like I'll be jumping ship to a provider that does offer landlines. Any ideas?Leaving Virgin Broadband & TV seems so hard
Morning. Hoping for facts here. We want to cancel our Virgin Broadband and TV Contract when it runs out. And go with another Provider. Checking online people say it is hard to do. As we are Oldies we want the correct way to do it. Without hastle. Our contract runs out 2nd March 2026. Can you advise us please.Need to update my payment card
I need to update my payment card as the old one is about to expire. But, I cannot get through on the phone, app or website to do it. Each and every single one is just saying oops there's a problem and the phone just flat out ignores the fact i even pushed a button. I need the internet up and running for what i do so this is completely unacceptable.Link Virgin Media account
How are new customer supposed to log in with there Virgin Media Account if its not being provided, received all emails and there no sign of a account number. this is not what I signed up for, nowhere in the contract does it say my account number for my new virgin media account will be withheld from me and prevent be from accessing my paid for account information, who put this in place a verified that this would be in the best interests of a new customer ? ''here is your new car Sir but unfortunately we cant proved new customers with the keys to drive it due to security and safety. So far i find this utterly appalling.Waiting on a cheque for nearly 3 months
Where do I start I signed up to virgin in April this year and it took 5 months to get connected late Aug virgin kept in contact to the day i got sorted the person on the phone told me I was getting compensation and I could ask for a cheque to send to my back I said yes. I was told it would take 14 days waited nothing turned up rang up they told nothing was coming so the re sent again 2 weeks later nothing so rang again they told me it was conflicting with pay monthly paymeant so they took a future 2 months paymeant out and said they they would send another cheque 2 weeks later nothing. So I ring again this time we can sent it straight your bank no need for a cheque it will take 1 to 3 days still nothing. Last Friday I asked for a manager they were meant to ring me with 24 hours got nothing. On Monday a rude manager rang me was not listening to me at all in anything i was saying and said a cheque will be on its way with 14 days. The way this company with dealing with me is an utter disgrace from day one getting connected to get this cheque ringing over the phone is a mess you have to tell them your leaving to get threw to someone. Am getting no emails no updates nothing I have to ring up every 14 days to a different person going threw the same thing over and over again and it’s really started to get to me now am just tired trying to deal with this simple thing. I just need help or advice on how to get this money or cheque in to my account. Am hoping an admin or anyone from the virgin team can help me.
