Forums
Managing Your Account - Cable
Please remember to keep your personal information private
Recent Content
Login error with O2 authentication
Hello i used an old work email as my login the virgin and now can’t login as the email address has been deleted. I left that company years ago. I logged a call with virgin support 3 weeks ago and they have made no progress resolving my problem. Basically I can’t unlink the old email address from my account. Can you help with this please thanks dave
Ringing customer services - passkey
Ringing customer services and one is asked to tap in a selected 3 letters / digits from one's password. Having moved to a passkey for the new login, I assume the intention is to stop people with passkeys from being able to contact customer services? Obviously if one fails to do this a few times, eventually one is put in a queue, but is this another example of the left hand not knowing what the right hand is doing, or is it a deliberate decision to annoy?Is this a
Hi Are emails from mailto:webteam@virginmedia.com and mailto:webteam@virginmedia.co.uk both legitimate? I received the following email from the UK email address after signing up: Hi there, Thanks for contacting Virgin Media about getting some of our services. It's great to hear you're thinking of joining us! We'd like to talk to you to as it appears that some information that we need to process your order was missing. This will help us take the next steps towards getting signed up, so just call our team on 0800 052 7588. As we need to look further into the details of your order before we can go ahead with your install, any pre-payment that you have made online will not be processed until your install date has been confirmed. We're looking forward to hearing from you! Kind regards, The Virgin Media team Is this legitimate? Im struggling to get any proper help from Virgin on this as they say its too early to track my order. I need to know if I have signed up to something legitimate or not. ThanksSign in issues - link being sent to v old / invalid o2 email.
Hi - can't seem to get this fixed so all advice welcome please. My VM account sign in email (not working email), is somehow / historically a 20+ year old o2 one, so when now on the sign in page, the initial link is being sent here, as opposed to actual email....meaning I do not receive the link and can't go any further. Big problems as a result - does anyone have any idea....I've spoken to customer service / been transferred a few times but no joy...ending in being advised someone will get back but still waiting (weeks now!). ThanksLinking issues
I want to set up my online account, so I registered my Virgin Media O2 ID account. It then said to link that account to my Virgin Media account; however, when I did so, it said that the email accounts don’t match, even though I used the same email address for both. It does say I could verify some other way but doesn't actually offer a different way.I am a secondary account holder who has been FORBIDDEN from accessing my emails for 3 weeks
My husband is the primary account holder, I am the secondary. We have been VM customers since 2011 and both have @virginmedia.com email addresses. Unfortunately neither of us are tech savvy. On 26 July I was suddenly Forbidden access to my emails. I rang VM and the lady said this was an ongoing situation that IT were dealing with, she raised a ticket no and said all would be resolved within 10 days. I went on an overseas holiday with limited internet access, but each time I checked emails I was still Forbidden access. On my return I rang VM. Another ticket was raised with the suggestion I am now at the back of a long queue. I run a small business, largely conducted by email. I have NO access to any of my contacts which is now causing me a great deal of trouble and loss of income. I used to sign in via @gmail.com which then diverted to my @vm address but an email from VM at end of June stated "Instead of using your current email address to sign in to your account, you'll need use your Virgin Media Mail email address. This will take effect automatically from 30/06/2025." This is what could have happened as I now only have an option to sign in via VM and not gmail. Can someone please advise what I should do. There seem to be no answers on here and I do not want to do anything that would also jeopardise my husband's emails. With many thanks
