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Previous supplier not notified by Virgin media of switch
Hi all, first post so be gentle. I have just switched (1st Dec) to Virgin Media from EE for broadband. I joined using the Black Friday Event which included switching credit. I only had a month left on my EE contract but still heard nothing from Vigin or EE after 1st December connection. Today I contacted EE about returning their equipment to find that Virgin had not informed them of the switch and my account was still active. I have now cancelled the EE account but because I have to give 30 days notice I will be charged another months fees. Who's at fault here please and what can I do about it? Thanks.Complaint resolution
Good morning all, Can someone tell me how to contact the Complaints Team directly please? My complaint was partially resolved on 5th December, but I need to talk to the team to get a complete resolution. I notice that they will close the complaint after 28 days and "assume' resolution. I'm anxious that they don't time me out.Account and paid, yet missed payment on credit file upon house move
I have closed my account with Virgin due to a house move. My final month bill was taken via direct debit as per usual and from the exact same bank account on file. No direct debit cancelled my end either. All left as per usual! This was confirmed over the phone direct with Virgin, all balance was paid and account closed! YET Virgin have uploaded a missed payment on my credit file! I am due to complete on a house this month and am in full panic mode. This is ALL virgins fault! Who makes such a stupid mistake. I have never ever missed a payment in the 5 years! Awful service and now I am panicking big time!! Disgrace!Virgin media account - changing contact number
Hi, I signed up for virgin broadband last week. Installation is due to take place on 18 December. I've set up my virgin media online account but am unable to edit my phone contact number. When I signed up I added my old landline number but, since I'm only getting broadband, I need to change my contact number to my mobile number. I was able to change the number in my online account but for some reason it won't save the change. Can you help me sort this out? ThanksLooping trying to access VirginMedia/O2
Hi, Hopefully an easy fix but I am going around in circles. Trying to access MyVirginMedia, put in my Blueyonder email address and existing password (known good, re authenticated to email on my phone) but it comes up as "Your password wasn't verified. Please try again." Possible man in the middle (reported on X) as apparently it wants an email adddress (*3 ds in the original website, not my typo) Tried a password reset out of interest and the page just hangs. Have used 2 different devices and 2 different browsers on each , no change to outcome. Kind Regards