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Moved house in February and VM have Opened another 18m contract is it too late ?
I moved house in February, in my previous address I had a 18 month contract which started March 18th 2024, I haven’t made any changes to the package. My bill went from £64 to £81 the first bill after I moved then to £76 for my last 2 bills, I assumed this was just a installation fee but when I checked my contract I have been enrolled in a new contract without my knowledge from Feb 2025 Now the problem is that I have promotional offers ending in September so my bill will go from £76 to £188 in September. Can anyone help me ThanksLost access to email
The email address associated with my account is no longer active and cannot be restored. However, the VM system requires access to this old email inbox to change the account email. Currently, the only method available sends a verification link to the old address. How can I update my account email without access to the original inbox?Contract length
Can anyone help me? I have recently moved house and took my virgin media with me. I was made aware that I had to pay a £20 fee which I agreed to but I was told because I was just moving address and not changing my package that it would just continue. Upon moving and being re activated via an engineer, it turns out that virgin media have ended my previous contract and started another one. The previous one was supposed to end in Feb 2026 but it has been changed to October 2026, however the discount I was receiving is ending in Feb 2026. Also have been charged £71 for 'changes' even though I didn't change anything at all. Is there anyone that can help as I can't get through to talk to anyone via the number online.Contract is different from agreed
My broadband contract was due to expire so in May so I started getting offers to renew a few months before. I was not going to renew before the obligatory April price increase so ignored the offers until I got one which said no increases until 2026. Lo and behold, I have had my first bill since renewing and they have increased the cost by £3.50. The contract they display on my account has my agreed monthly cost with a £3.50 increase in April 2025 and then again April 2026. This is different from the emailed Contract Summary Sheet which I received on renewal which had the agreed cost constant until April 2026. How do I get this corrected?
VM never place the agreed contract
since March, i have been battling with VM about renewing my contact for TV, BB and phone. On many occasions, i have agreed to everything and then the next month i get billed at the "out of contract" price. When i see a price, i get emailed a contract but when viewed on an ipad/iphone, there is nowhere to accept the contract. I tried again last month, was told everything was set up. The person in terminations agreed i was in contract and sent me the details. Today i have another bill for £36 more than i have agreed. So i have paid over £100 more than i have agreed and VM continue to say i don't have a contract How do i get this sorted ? Surely i shouldn't have to phone every single month, battle, be told I'm in contract at a reduced price and then get overcharged ? No offer of a refund.. I'm honestly appalled by the lack of service and don't know where to turn toCancel contract before it starts?
Not sure where else to post this, hopefully someone here can answer. I've signed up for a new contract that starts in a few months but I think I might have been to hasty when agreeing to it and could use more time to think about it. I was just wondering if I cancelled it now but decided to sign up again in a few months, would I be excluded from new customer offers? Live chat is saying yes I'd no longer be considered a new customer. But I've also been told by some employees I know no, I'd still be eligible for new customer deals as the contract hasn't officially started yet. So who is correct?Discount Ending & Extortionate Early Temination Fees
Really shocked to get an email in the last few weeks with a June Bill that showed my charges were going from c£46 to £112, this was a result of an 18 monht discount falling off (this 18 month point is key). Clearly I dont want to increase my charges by so much so have asked about other options. After speaking via chat on 2 occasions I have been offered slightly better deals c£90 but critically for a service that I did not ask for or need (a larger TV offering and faster broadband). As a result I have explored other options, as a result of seeking option at a competitor I received an email from VM to state that my early disconnection fee would be £662.74........ Its worth saying that my contract started in Dec 2023 hence the 18 month discount ending at end of May 2025. However when I moved house in July 2024 (using the VM move house process) VM have seemingly started my contract length again - albeit I did not get a new contract to state this and clearly my discount was not amended or extended at this time. This service has bee wholly inadequate and would appreciate support in understanding next steps. I am merely looking for a comparable package (or in fact reduiced as I could have a smaller TV package) however with prices anywhere from 100-150% increase is not workable). Has anyone else had issues with contract dates being out of sync with contracts actually provided as a customer) or can Admin support a sensible resolution ThanksTrying to close account for 3months!
I have attempted to close my account with yourselves since 6th February when I moved out of this address on the account, yet the account is still active as of the 23rd may 2025 I have rang several times and I’ve asked for a final bill so that I can make this payment and have the account closed. I have been told on several occasions from your guys and your customer service team that this has been done, but I have not received any email. All I keep receiving is bills for the previous months, I have rang and spoken to Grace, Erica, John and plenty of others whose names I have not managed to take down For this still not to be resolved. I have been given excuses that there has been tech issues to why these emails have not been sent to myself and every time I get told I’ll be put through to a senior manager the phone then gets cut off. all I want to do is get my account closed! As I cannot keep paying for something I’ve not used and for some where I do not live!