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Managing Your Account - Cable
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The only progress...
As per many people on this forum and, dare I say, elsewhere, I've rapidly come to the conclusion that vis-a-vis customer service VM doesn't give a damn. The solution? I alone cannot change, nevermind take down, a huge corporate entity like Virgin Media. But, what I can do is stop giving them my money. To that end, after just frustratingly time on the phone and increasingly intermittent replies via private messages, I've simply ceased all dealings with these imbeciles. Just for the record, it's not the fault of the poor (literally) folks in their call centres; rather the utter greed and crap from those greedy scumbags. Apologies for this (third world problem) rant.
Account Management Request
Hi Forum Team Can a colleague or representative please contact me via direct messaging on here to discuss my Virgin Media account? I need to talk to a real human being. Dialling 150 from my home phone to talk to an automated robot, which refuses to let me talk to your team is highly frustrating. As you can appreciate I do have details to.diacuss which I need to do in private and not on a public forum. I would be eternally grateful if a representative would contact me on the number on my account, or leave me contact details so I can contact your company. Many thanks.
I Sent Back My Hub3.. and a suggestion
Hi I sent back my (used) Hub last thursday (1 week ago today) and just got an email saying I would be charged if I don't return it. I also saw others saying they got the email threatening being charged pretty quick.. I suggest VM should possibly wait a month before sending out such a .. 'gimme the hub' type email. Firstly, how about an gentle reminder email.. along with a link to put in any tracking from Yodel, notifying VM you have returned it. I can PM the tracking link if Mod wants to see. Kind regards DavaNetflix
After updating our deal, Netflix now says add a payment method as virgin has been removed. Our new deal still includes Netflix but now with ads (not mentioned at the time!) 2 weeks have passed, several hours wasted trying to sort this out but just getting fobbed off. Still can't access Netflix. Anyone had a similar experience?Credit not showing on account
Despite my best efforts of contacting Virgin media numerous times via web chat and finally on the phone I was assured each time that my credit would be applied for 2 no shows visits that were cancelled on the day an engineer was supposed to show up. Again despite the promises made that the issue had been escalated to a manager via e mail and assured/promised the credit for the 2 no shows totalling £60.98 would be applied, to no surprise my account still has not been credited. I can honestly say the customer service is non existent. Everyone I have spoken to has made empty promises, I have been told each time my issue would be resolved and it never has, the issues have never been followed through and there is no continuity of care, trying to actually speak to someone on the phone is an absolute joke as the ai bot just sends you round in circles or cuts you off.
