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ombusman paid and 3 months they taken back
on pre bill account i loss of service 10th april 2025 £200.00 loss of service credit 15th april 2025 £200.00 was charged back to virgin media . was error i kicked off . ombusman way .. rall march to july 2025 no ref what so ever to 200.00 they say it on account . they refuse to send details . i went ombusman they failed to show them £200.00 compo paid.they asked them 10x no report sent . i won £200.00 they refused saying i was paid 10th april 2025 show proof appealed . they refused to show log were was so i won the case . 3rd july 2025 £200.00 in credit - wait to statement 3rd aug 2025 credit 200.00 the end ..... i reported to ombusman thanks but they say i been paid 10th april 2025 still i be in contact u if i have to compliant over any think i got the felling they will take it back .. xxx nov 2025 digital phone compliant flag u got £300.00 in credit u owe use £200.00 i dont .. yeserday gets email u been paid double we want it back . 11th dec rang them why and details why as i only have 1 £200.00 we ring u monday. 11th dec at 6pm shocked to find my £200.00 was taken off my account rang 150 . said i paid double we taken the credit back . were was the 2nd £200.00 since april to sept 2025 i can see 2 10th april and 3rd july . 15 april 2025 was charged back . i file a case but the ceo office have taken it . so that £200.00 is up in smoke . if u get compo of ombusman over £100.00 be were they give all the storys u been paid 2x .
Register for ebilling
Wasted an evening try to register for ebilling. The help sections just send you round in circles and are no help. When I started with vigin media, nothing was mentioned about if I wanted paper or ebilling. Why is that not an option at the start? Very frustrated. Please can someone just help me register for ebilling. ThanksNetflix
I recently upgraded the speed of my broadband. When I did so, my Netflix was changed from standard to standard with ads. I wasn't told that was going to happen and the first thing I knew about it was when I received an email from Netflix informing me of the change. I immediately called virgin back and was told the email was an error and that nothing had changed. I then started getting ads on Netflix. I searched how to change my plan and saw things saying I could upgrade in the my virgin app, but as soon as I click on anything about an upgrade it says I need to use the chat function. I've tried that twice. The first time I was told it would be sorted and it would cost me £7 extra a month. After I said I was happy with that, I was told the change would be made. Nothing happened. The second time I was initially told that the upgrade wasn't possible, then that I could do it, but I had to do it through the Netflix app on my virgin box. I have no option to do it on the app. I've also tried through the Netflix website. It initially appears to work, then I get an email saying virgin have rejected it. How do I get back to being on the subscription I never asked to change?Online exclusive offer
My contract was running out and as Virgin were unable to provide me with a decent offer I cancelled their services. Shortly after I received an online exclusive offer from Virgin at 10% discount. I accepted this offer and received the pre contract forms etc thinking all was well. However nothing is showing on my Virgin media account and I am getting a little concerned I have sent an email to the web team. Late November and not received a reply . I contacted Virgin and they have no access to special web deals and cannot see anything on their system any help woukd be appreciated.Netflix
I changed my contract in October and it included Netflix. I have never received an activation email and have phoned virgin media multiple times to no avail. I have tried activating through app but it asks me to pay. Any help on getting this sorted would be appreciated I feel virgin are miss selling their packages and not doing anything to resolve the issue 😡Credit not applied to my bill as promised
Hi there - I recently tried to add TNT sports using the black friday deal after chatting with the help team I was promised a credit on my bill to get down to the deal price. I have the transcript saved in writing. Just recieved my "new" bill and on-going package price with no credit whatsoever. I've been charged more than full price for a month as presume was added during previous bill period and on-going package increased also - am I bring charged for it twice?! Not a happy customer - any advice please?