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Initially advertised contract price different from actual contract price
I'd opted for the M350 Broadband Package with an advertised monthly cost of £28.99 which was also stipulated on the pre-contract agreement. However my first bill is showing a different rate of £66 a month. I would appreciate some help with this as I wouldn't want to have to pay £66 a month for my bill which is significantly more than what was advertised when I applied for the contract.Switching from Sky broadband to Virgin
Hi there, we switched from Sky to Virgin on the 19th May. Virgin told us they would notify Sky so we had nothing to worry about. 3 weeks later and it seems Virgin never told Sky so they will bill us for broadband this month. Has this happened to anyone else? What number do you call for this? Ty!End of Contract advice
Hi, an elderly neighbour ( 91 years old ) has a package setup by his son a while ago with M250, Mixit TV, TV360, Landline phone, and Weekend chatter and is billed about £98 per month. He has asked his son many times to remove some of the packages but his son ignores him. I have been trying to help him workout how to solve this problem, BUT my neighbour does not have access to his account as it was setup by his son with the Neighbours address. Anyway, the neighbour has received and email from Virgin to say his contract expires on the 7th of June 2025. So the question is... He cant cancel the contract as no access to the account and memorable word held by his son. If the contract expires and ends does the monthly billing stop OR does it just carry on out of contract. He is trying to find away to just get back to BB and Mixit TV, as £98 a month is a waste of money or at worse, scrap the lot. Any guidance would be appreciated. Many thanksFree disney plus offered when I upgraded but no info given
Hello, I have recently renewed my package with you and as part of the deal was told I would recieve 18 months free disney+ by your outbound sales team but have not recieved any info on this and can't find anywhere to activate it can you help with this.Financial issues no support from retentions
Having recently being diagnosed with breast cancer. And a loyal customer for 18 months. I am in a very difficult financial situation. Was paying £31.56. Did call to cancel a few times was then offered a lower deal. Same deal lower price. Agent was going to call back but never did. When i called back wouldnt really help and then ocfer 24 months again. My biggest issue being financial and higher costs. But some of the retention deals were obviously too high especially when i was struggling to pay for current services. Then being offered 24 month contracts. Now i am forced to cancel when i got the shock of my next bill of £84. Or 24 month contracts with prices over £34. Something unfortunately my temporary cisrcumstances might not financially permit. Is there really no financial help you can support me with a temp illness. Or atleast until my chemo ends and i get back to work. Its really not a situation i was anticipating. But is there cttually nothing you can do to lower the broadband deals for people with illnesses and distress. Or atleast mirror them for their current nee customer deals as a mitigating circumstances I am so very disappointed especially being given options to pay more money which i certainly dont have at the momemt. And then all the £84 will be taken in the next bill with a credit in july ad this is their systems.. I am being forced to look at other providers due to the horrible circumstances in my life. Please could someone look into this and see if they can help me. I have disconnected today so that i dont have to pay more. Please can yoi help me.STILL UNABLE TO REGISTER
So for the last 5 days i have been trying to register my account, everyday i have spoken to someone on live chat but still not being resolved, i was promised an email thats has never arrived with my account number and contract info, where is it, i need to register so i can check my account and set up direct debit etc etcOngoing Broadband Contract and service Issues
Hi. So back in March i renewed my contract (regrettably) for just broadband. Since then we have had 5+ call outs with technicians, all wires from the cab to house replaced and still experiencing issues. However. That is the last issue on the list, i’ve just requested my SAR information as i’ve reached my wits end of being constantly lied to by customer service. When i renewed they moved us onto a 500mb package for £37 for 18months, which i was ok with. The received my first bill for £40 and no sign of the rolling £3 credit i was promised on the phone. When i spoke/web chat with someone i was then promised 1gb for the same price of £37, and they changed my contract to 24months although it was explicit that i agreed to 18months, they told me multiple times this would be fixed, and ofcourse it never has been. I then get a new bill today saying i owe £16.01 that was not paid in my last bill!!! Again i was told by two different agents last month that i was due to pay the discounted £23.99 as they were crediting. my account due to all the hassle and the poor service we are receiving. I’ll be honest i’m not sure where to go with this as it’s been stressful to say the least and all stemming from a poor service we are receiving, i can’t deal with just constantly agents saying they are going to fix something to get you off the phone and not following through. What’s the legal stand point on this, as i feel Virgin have breached the contract several times. Any help and advice on this would be appreciated? Thanks
