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Unable to link accounts
Similarly to other people I’m getting the same issue of saying I already have an account when trying to link my virgin media account. I’m a new customer so definitely don’t already have an account linked. I’ve tried the forgotten email option and getting an object error message. I’ve attached screenshots of what I’m getting. I can’t see on any of the threads that this has been resolved ???[Solution] to VM linking problem
This worked for me. Go to Bing Search (yes, it has to be Bing), and search for 'Virgin Media Register', and look for the first non sponsored result, which should be titled 'Register My Virgin Media Account' follow that which manages to stay on the original Virgin Media Registration page. Setup your virgin media account there. Once that is setup try and go to the normal login which takes you back to the VirginMediaO2 linking thing, and set up/link again. Credits to JSladenUnable to link accounts
I, too, am a new subscriber unable to link accounts. I can’t see how to add a screengrab, but the error I receive is: We've found your Virgin Media account However, this account is linked to an email address that's different to the one on your Virgin Media 02 ID. If you'd like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We'll then send an email to that email address to approve the transfer On a possibly related note, I’ve also received an email that a debit/credit card I don’t recognise has been added to my account so perhaps there’s a confusion with the account numbers…Unable to link VM accounts
Like lots of others on here, I am unable to link my Virgin Media account to my online ID. Every time I try to it says my email doesn't match, even though it is correct. Any help will be appreciated, as I am considering leaving during the 14 day cooling off period if it can't be resolved.Unable to link VM account to my virginmediaO2 ID
It's saying my email doesn't match to the one I've signed up with which is BS as I'm copying & pasting it from my contract so definitely no mistakes on my end, can't seem to get through to human support at all either. If I'd have known it was going to be such a hassle to link an account I wouldn't have chosen VirginNew Customer - Can't link Account
Good evening, I am unable to link my Virgin Media O2 ID with my Virgin Account, and access E-Billing. I am told "We've found your Virgin Media account" but it is registered to another email address? This isn't right? Im a new customer. Despite this, I have tried all of my email addresses and nothing is working. Why is this happening? I have been a customer in the past, so maybe its due to this? Can i raise a ticket please to resolve this issue please? Not having access to billing information is a bit of a dealbreaker unfortunatley. Many ThanksSSO Sign up help needed
Since yesterday I have been trying to sign into Virgin Media and also my o2 account and I get this: I enter my email address - not my ntlworld address - but my gmail address that gets me to my ntlworld address. When I click next I get a message saying Please contact our team for help with your online account, quoting reference IDF-12B. I have rung 202 from my o2 mobile yesterday and today and spoken to the team twice but to no avail. I still cannot access my email or my o2 account. Please can you 'raise a ticket' or solve my problem. Thank youInfinite loading page when looking at account
Okay, so thanks to someone on here, ive managed to link and setup up my account but now ive run into the issue, that when i login on any device, it briefly show my account but hen struggles to load and goes into an infinite cycle, trying to load up. What can i do, is there a work around or is this on Virgins end?
