Still waiting on Netflix activation 1 month in…
Switched to package with Netflix ‘included’ a month ago. Never received activation email. Lost count of number of times I've spoken to agents who have all promised a resolution, here's a selection... 1) resending emails - that never come 2) Check portal - error message, no way to activate Netflix 3) back office team will activate it for me within 5 working days - doesn't happen 4) Try phoning Netflix 'you've got nothing to lose' 5) latest one being another IT request where I'll get a callback in 8(!) days to see if anything's happened. Apparently not possible to check on how that back office request turned out... Contemplating switching back to Sky if this is the level of service being offered. Can someone from Virgin just fix it for me today please?Difficulty Activating Netflix Service
I am experiencing ongoing difficulties activating my Netflix account, which is included as part of my package. When I access the entertainment section, the message reads: Please wait whilst we’re activating your Netflix service. Pending: Adding soon This message has remained unchanged for the last three days. Despite multiple phone calls and online chats, and repeated assurances that the service would be activated within 24 hours, no progress has been made. I would be grateful if you could provide a clear resolution or next steps.Netflix free with Ads
I've been seeing reports in the papers but also seen a advert on TV saying Netflix is now free on all TV packages. After speaking with a customer service rep apparently this is untrue and it's only the premium packages getting this yet we are all getting a mid term price increase. To me this feels wrong and should be highlighted it's only a premium account package freebie.Activate Netflix
Hi, I previously had a separate Netflix sub, that expired today. My plan was to stop paying separate and move to the Netflix included in my subscription. Netflix app on the VM box gives me a payment issues error when I log in, with no way to link to my Virgin. myVirginMedia account online has the below under Netflix in Entertainment Services: Netflix Please wait whilst we're activating your Netflix service. Pending: Adding soon Should it imminently update? I’m not sure how long it has shown this and I’ve had no emails from Virgin regarding Netflix. How do I force my Netflix account to work again?Netflix hacked - going round in circles
My netflix account, which I have through Virgin Media, has been hacked and the email address to access it changed by the hacker. I have been going around in circles with Netflix wanting a 6-digit service code, and Virgin Media who were adamant that no such code could be given out. Virgin Media have said the only thing they can do is send an activation code (which I have not yet received) and raise a complaint (which I have not yet heard anything back from). I've seen a lot of people who have been in this same situation, did anything ever get resolved????? How can I reset the netflix account I no longer have access to?????? PLS HELP.Netflix upgrade
I have an issue with Netflix. I want to upgrade from standard to premium but virgin media is apparently blocking it. I upgrade on my Netflix account and it reverts back to standard a few minutes later. I have spoken with Netflix who upgraded it for me but it keeps reverting to standard. They said Virgin have declined the request and I needed to speak with Virgin. I have just taken out a new subscription which includes standard Netflix and was advised to upgrade Netflix directly with them - however they say the problem lies with Virgin…??