Forum Discussion

Pamdor's avatar
Pamdor
On our wavelength
1 month ago
Solved

Hacked Netflix account

Hi looking for any advice?

I’d reported on 21/11/25 to VM that my Netflix account appeared to hacked, which has resulted in being unable to access any Netflix service. 
Does any body know how long does it take to fix this type of security breach? VM chat were very vague when asked?
Regards

Help
netflix
  • Kath_P's avatar
    Kath_P
    1 month ago

    Hi Pamdor,

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 😊

    If you have any further issues, please pop back to us in the Community. 

    Take care,

9 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    1 month ago

    Hi Pamdor,

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear your Netflix was recently hacked. There isn't any specific timescales for this sort of issue to be resolved as it will depend on the work the teams are doing and the backlog they have. This is something we can certainly help you with though but in order to do that I'll need to confirm some information with you to pass security.

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,

    • malclev's avatar
      malclev
      Tuning in
      18 days ago

      My Netflix was hacked about 3 months ago and was handed over to the “back room team”. My Netflix is being used by a Spanish family and I have no access at all, when I try I am told my TV is not now part of Netflix. Extremely frustrating when all these adverts appear showing what is on Netflix for Christmas.

      I was very impressed with the speed you sorted Pamdor’s problem and was cheekily going to ask if there was a chance of sorting mine, official route has proved to be long winded.

      Is there a chance you could help me please.

      Kind Regards,

                     Malc 😎

       

      • Vikki_M's avatar
        Vikki_M
        Forum Team (Retired)
        18 days ago

        Hi Malc, we're very sorry to hear you can't access your Netflix account. 

        I'd be happy to look into this for you.

        I'll send you a private message now.

        Please look out for the envelope in the top right of the page and pop back to me when you can. 

    • AndyS5's avatar
      AndyS5
      Joining in
      9 days ago

      Good Evening Kath, 

      We recently linked our new VM TV360 box to Netflix - trying to access Netflix tonight to find 4 unknown profiles on our accout and a message to say our TV is not part of Netflix. I can see you have helped others who appear to have the same issue. Can you provide any help to resolve this and allow us to watch Netflix once more. Thanks Andy 

      • Rebecca_CI's avatar
        Rebecca_CI
        Icon for Forum Team rankForum Team
        7 days ago

        Hi Andy

         

        We’re sorry to hear that you’re experiencing issues accessing your Netflix account. Kath is currently unavailable, but we’d like to help resolve this for you.

         

        Please use the link we’ve provided to troubleshoot the problem. If the link does not resolve your issue, feel free to contact us again, and we’ll be happy to assist further. 

        https://virg.in/tv360

         

        Thank you for your patience and understanding.

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    1 month ago

    Hi Pamdor,

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 😊

    If you have any further issues, please pop back to us in the Community. 

    Take care,

  • Pamdor's avatar
    Pamdor
    On our wavelength
    1 month ago

    Hi Kath,

    thanks your help in sorting this issue so quickly, it’s much appreciated. All working now working well 😀👍

    thanks again 

    Regards.