Forum Discussion

Pamdor's avatar
Pamdor
On our wavelength
22 days ago
Solved

Hacked Netflix account

Hi looking for any advice?

I’d reported on 21/11/25 to VM that my Netflix account appeared to hacked, which has resulted in being unable to access any Netflix service. 
Does any body know how long does it take to fix this type of security breach? VM chat were very vague when asked?
Regards

Help
netflix
  • Kath_P's avatar
    Kath_P
    21 days ago

    Hi Pamdor,

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 😊

    If you have any further issues, please pop back to us in the Community. 

    Take care,

3 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    22 days ago

    Hi Pamdor,

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear your Netflix was recently hacked. There isn't any specific timescales for this sort of issue to be resolved as it will depend on the work the teams are doing and the backlog they have. This is something we can certainly help you with though but in order to do that I'll need to confirm some information with you to pass security.

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    21 days ago

    Hi Pamdor,

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 😊

    If you have any further issues, please pop back to us in the Community. 

    Take care,

  • Pamdor's avatar
    Pamdor
    On our wavelength
    20 days ago

    Hi Kath,

    thanks your help in sorting this issue so quickly, it’s much appreciated. All working now working well 😀👍

    thanks again 

    Regards.