Solved
Netflix hacked
Reported that Netflix has been hacked and am totally locked out. Not able to tell me when it would be fixed or give any updates. Pretty poor customer service. Anyone help?
Steve. I have replied to your email.
Forum Discussion
8 Replies
As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up. If you need is urgent, it would be best to phone Customer Services directly.
📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone, 📲WhatsApp: 07803089684, 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia
Thanks. Have reported it to the helpline but not very reassuring. Just wondered about others experience.
Netflix being hacked is very common - doesn't matter whether you go via VirginMedia, Sky, direct or any other payment route. Usually ends up in Spanish.
You have to contact Netflix xustomer services via their website to get the account restored back to you.
I did and they wanted a code number. Because I was totally locked out said I had to go via Virgin. Done that but nothing has changed.
- Steven_L
Forum Team
Hello Robinharris,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your Netflix account at the moment.
I'd be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
Steve. I have replied to your email.
- Robert_P
We'll ask Steve to get back to you as soon as possible via Private Message 😊
