Recent DiscussionsBlack screen with sound Since upgrading to 360 I keep getting a black screen with sound. I have to restart the vorgin box and that can fix it, but not every time. I had an engineer visit who installed a new box which has...Code CS2000 Hi Virgin Media, I updated to 360 at the end of April & keep getting the CS2000 code, non of my recordings are working (not recorded or able to play if shown), I cant pause, rewind or record anythin...Error Codes CS2000 and CS2214 We have been unable to watch any recordings for a few days now and keep getting the error code CS2214 when trying to watch recordings. When we try to pause or rewind live TV we also get the CS2000 er...Software Update 5.19 Hot on the heels of the 5.18 update, 5.19 has begun to roll out. When clicking on the What's New menu item, a box appears now with minimal info along the lines of - this update contains bug fixes, st...Has the Home Screen changed ? It used to show various selections such as Continue Watching, Watchlist. Currently it just shows an ad for a Prime Video program. New box making whirring noise Hi, my 360 box was changed due to a faulty hard drive on 28/6/2025 unfortunately the new box is constantly making a whirring noise. Can you help please. Hello - noisy Arris boxes! Hello, Could someone from Virgin please help? We had Virgin at my property before and had a Humax box for TV. It was quiet as a mouse. I signed back up recently and got sent a really noisy TV box. ...All 4 Geo blocked I am having the same issue, also this forum will not allow me to post a new thread. Can anyone help? Issue with video format after update My TV 360 box has recently updated to 5:18 and in addition to the issue with the Home Screen there is a problem with the video format. My Phillips OLED tv now displays video format not supported for ...V6 to 360 Interesting couple of days !!! My recent billing from Virgin noted a very large increase in costs!!!! So contacted them to ask why and was offered a slightly better package which I signed up to wh...
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