Pluto TV app
Hi, half the content and categories are missing on virgin 360 app I've checked Pluto TV online and via firestick it's all on firestick and online versions and disappeared from 360 not even Melrose place not there needs looking into.
Forum Discussion
9 Replies
Pluto may show different content on various devices due to device compatability, hardware and software variations, licensing and availability across different platforms, and/or regions. The same can be true of netflix, prime, disney+, even iPlayer.
Someone at virgin towers needs to look into this problem can't even get half the content on it now before the outage the other day it was all available clearly there something wrong with the app needs attention
- Kath_P
Forum Team
Hi Jimmyswanston22,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues with accessing content on the Pluto TV app. Can you let us know if you're having any issues on other apps too?
It would be best to fully refresh your 360 so please complete a reset. You are offered two choices when resetting the 360.
First of all, please follow: Settings > System> Factory Reset >
At this point, please select the first option - Keep recordings - This is not a complete factory reset so you won't lose your recordings, however you will need to sign into apps such as Netflix, Prime, iPlayer and ITV Hub again.
The second option is Format disk. Selecting this one will delete everything including recordings, planned recordings and profiles so leave this one for now.
Let us know how it goes.
Many thanks,
Yes, I've just noticed the same. Only 3 or 4 genres available. 90% of channels are missing.
I can see all the channels when logging into Pluto elsewhere.
All the genres have now returned.
Yh I noticed as well anyone know what happened for it to disappear in the first place
VM is a Pay TV operator, not a hardware vendor such as Amazon or Roku. If Pluto TV has channels which overlap with what VM provides, then VM will likely omit them from Pluto TV to avoid cannibalising its own offerings. I'm not going to go to the trouble to verify this, but it's a possibility.
