Forum Discussion

Gr8m8again's avatar
Gr8m8again
On our wavelength
2 years ago
Solved

Recording through TV Go app

New 360 box today. Have tried to record. Recording using handset - OK. Recording using TV Go app - states box is offline and will be recorded when online. Comments appreciated 

  • Is your TV360 set to either Active Start or Fast/Quick Start?

    It needs to be, for remote recording to work.

  • japitts's avatar
    japitts
    Very Insightful Person

    Is your TV360 set to either Active Start or Fast/Quick Start?

    It needs to be, for remote recording to work.

    • Gr8m8again's avatar
      Gr8m8again
      On our wavelength

      Think it's sorted. Uninstalled and then installed the app and seems to be working. I'll try a few more recordings and if not OK will come back. Will also check settings. Appreciate your help.

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi again Gr8m8again 

    I notice from one of your other threads/posts <<< here >>>  that your 360 box was replaced earlier today, so pleased to see that the 360 is now working again.

    It's possible that the TVGo app is still trying to connect to your old (now defunct) set top box and hence not finding the new 360. It might take a day or two for the systems to update with the new box details.

    There are a few things you could perform to try and access the new 360 via the app if the box isn't set to fast or active start.

    Sign out of the TVGo app and then sign in again, also try clearing the cache and storage on the app.

    You could also try rebooting both the 360 box and your VM hub.

    • Gr8m8again's avatar
      Gr8m8again
      On our wavelength

      Back again. Had new box before we left UK and now trying to use app abroad. Can't record/delete. App worked when I was in UK - uninstalled and then installed the app - now wondering why isn't working when I'm now away from home. Any thoughts.

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team

        Hi there Gr8m8again 

        Thank you so much for your post and welcome back to the forums.

        Thank you so much as well to japitts and newapollo for their help on the original question. In regards to TV Go this service does only work inside of the UK, I am very sorry for any inconvenience caused. 

  • Gr8m8again's avatar
    Gr8m8again
    On our wavelength

    I'm away from UK and been trying, unsuccessfully, to record progs on 360 box. It isn't channel dependent. Any reason?

    • 13geckotoes's avatar
      13geckotoes
      Tuning in

      What do you mean by "unsuccessfully"? Can you open the app and see your box? Do you get an error message?

      My box often tells me it's in rest mode and can't set any recordings until it's been switched on again, but despite no-one having been at home to physically do anything to it, it's somehow recorded the programme anyway.

      • Gr8m8again's avatar
        Gr8m8again
        On our wavelength

        I get the "oops not able etc" . I can see the Guide and progs I've recorded in UK - some with hand set and some with app after we got the new box. It's like it's not linking with new box. I've deleted and reinstalled the app, our past recordings are there, but can't record new progs.

  • Gr8m8again's avatar
    Gr8m8again
    On our wavelength

    When I was home I had a new 360 box installed. Virgin Go wouldn't work. "Standby/Offline". I checked settings and Fast Start was on. Still nothing. I then deleted and installed the app. "Go" then worked. I'm now away from home and it's again gone into standby/offline/"Oops" mode. So I can't delete or record progs. Looking at the Forum and reviews of the app I'm not the only one experiencing these issues. If you can provide a workable answer it would be greatly appreciated. 

    Many thanks