TV 360 box stuck on welcome screen
Hello virgin My virgin TV 360 box is stuck on welcome screen I have tried to reset it by pressing + and - and a download sign turns up then turns off and on again and still the welcome screen sho...
Forum Discussion
Ashleigh_C
Forum Team
Forum TeamHi there Gr8m8again
Thank you so much for your post and welcome to the community forums, it's great to have you back here.
I am so sorry that you have faced this issue with your service and thank you again for posting. I have checked and I can see that you have had an engineer appointment booked.
Are you able to let us know how things are looking now, after the visit?
Did a VM fault test yesterday. Diagnosis fault 360 box hard drive. C6000. Me to Operator. " C 6000 fault. Hard drive Needs new box." Result - HAD to have Engineer appointment rather than box delivery. Engineer came & within few minutes, diagnosis "need new 360 box." So new box fitted. All good. Observation. When Customer runs test using VM system and it says it's the box, when the VM Forum gurus say it's the box, why Virgin Media do we have to go through a process of using up Engineer's valuable time. VM has great products but the servicing process 🫤
On plus side, the Engineer was a quality, very professional Lad and a credit to VM.
In conclusion, many thanks to all the contributors to this thread. Hope you all have a wonderful Christmas and a healthy and happy 2024.
- Akua_A
Glad to hear the issue was resolved Gr8m8again
Please do not hesitate to contact us if you need any further help and we will do our best to help.
Thanks,
Evening
sorry to trouble you but I’ve had the same and tried all the advice that I’ve read but still no luck. I’ve had the box just over 4 months. Who do I need to get in touch with? Thanks in advance all
I phoned 150. Prior to this and as suggested on this Forum, I had been able to get into Settings and ran a diagnostic test that stated problem was a faulty hard drive. As well as this the green light on front of the box would change to red. I therefore knew it was a box issue. The VM Operator ran some tests and as a result we had an appointment with Engineer the next day - VM won't send a box out. Needs an Engineer appointment. Within a few minutes he diagnosed the problem was the hard drive in the box - Engineers carry 360 boxes and a new one was fitted. Problem solved. However, as it's a new box, all recordings lost as well as any scheduled.
Hope this helps and good luck.
