350 Box Stuck on Welcome Screen
Have this issue as many seem to have had on here. Tried all the resets, holding down button options etc and no joy.
Welcome screen showing and solid orange light.
Called Virgin and just get directed to a text link to troubleshoot - the link in the text just goes to a blank page so is of no use. Have been trying to get through to any department at all to speak to someone using 150 but just seem to get directed to automated support which is of no use. Do Virgin have any humans to speak to??
Can someone investigate please - customer support so far seems far less that I'd expect from a company expecting me to renew at £100+ pm in March 😞
When phoning choose the option to report a fault, then ignore all the options offered and hopefully you should then be placed into a queue to speak to someone.
If that isn't working which is what someone else said recently try again tomorrow when they open at 8 am,I think that worked for them.
The alternative is to wait for one of the forum team to respond which might be 2 to 3 days.
