Welcome screen loop - new customer

Hi, when I log into my Virgin Media account via the website, the screen continually refreshes between two URL's:

   https://www.virginmedia.com/my-virgin-media/home/new-contract

and https://www.virginmedia.com/myvm02/home

I can't do anything at this point. I've tried using chrome and safari (on an iPad and laptop), as well as Firefox and Edge on the laptop. All give the same results.

Any suggestions? 

Thanks