Forum Discussion

Sozzer2's avatar
Sozzer2
Joining in
2 months ago

Dosn't Record ???

I have an installation booked for 11th December and had a site engineer out this morning to tell me if there could be any problems with installation etc.  I had read that block paving can cause a problem but he said Virgin will be installed to my house by a wire from the outside pole.....ok....that problem solved....no digging?

 

BUT  he dropped a bombshell saying "You do know you cant record on Virgin dont you?".    What?  Looking on line it constantly says how you can record on Virgin.  Can anyone explain it to this tech pleb please?

  • newapollo's avatar
    newapollo
    2 months ago
    Sozzer2 wrote:

    I have an installation booked for 11th December and had a site engineer out this morning to tell me if there could be any problems with installation etc.  I had read that block paving can cause a problem but he said Virgin will be installed to my house by a wire from the outside pole.....ok....that problem solved....no digging?

    BUT  he dropped a bombshell saying "You do know you cant record on Virgin dont you?".    What?  Looking on line it constantly says how you can record on Virgin.  Can anyone explain it to this tech pleb please?

    Hi Sozzer2 

    Since your connection will be installed via wire from an external telegraph pole it sounds like you are in Virgin Media's full fibre (XGS PON) network area.  This new network currently offers speeds up to 2Gbps symmetrically (and will be capabale of 10Gbps symmetric speeds in the future). 

    VM's recordable TV set top boxes only work on the older  DOCSIS network which uses coaxial copper cables.

    VM's DOCSIS and XGS PON aren't compatable as without coaxial there are no traditional cable television signals just internet, so VM provide their TV service on the  full fibre  network over the internet using the Stream (Flex) box, hence no recording facilities.

    Customers on the new full fibre to the premises network receive VM's latest router, the hub5x.  which doesn't have modem mode. There isn't currently a landline service on the full fibre network.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 months ago
    Sozzer2 wrote:

    I have an installation booked for 11th December and had a site engineer out this morning to tell me if there could be any problems with installation etc.  I had read that block paving can cause a problem but he said Virgin will be installed to my house by a wire from the outside pole.....ok....that problem solved....no digging?

    BUT  he dropped a bombshell saying "You do know you cant record on Virgin dont you?".    What?  Looking on line it constantly says how you can record on Virgin.  Can anyone explain it to this tech pleb please?

    Hi Sozzer2 

    Since your connection will be installed via wire from an external telegraph pole it sounds like you are in Virgin Media's full fibre (XGS PON) network area.  This new network currently offers speeds up to 2Gbps symmetrically (and will be capabale of 10Gbps symmetric speeds in the future). 

    VM's recordable TV set top boxes only work on the older  DOCSIS network which uses coaxial copper cables.

    VM's DOCSIS and XGS PON aren't compatable as without coaxial there are no traditional cable television signals just internet, so VM provide their TV service on the  full fibre  network over the internet using the Stream (Flex) box, hence no recording facilities.

    Customers on the new full fibre to the premises network receive VM's latest router, the hub5x.  which doesn't have modem mode. There isn't currently a landline service on the full fibre network.