Forum Discussion

russdavies's avatar
russdavies
On our wavelength
20 days ago

Partial recordings

Some of our recordings are incomplete i.e. they’re shown as an incomplete circle on the recordings listing. Last night we recorded ‘Call the Midwife’ followed by ‘SAS Rogue Heroes’. The first one recorded ok but only five minutes of the second one recorded. We have the recordings set to add 15 minutes at the end of each recording in case of overrun. I have a feeling that we deleted the first recording five minutes after the program ended (five minutes into the second recording) as we’d watched it live. Could it be that by deleting/stopping the first recording, it stopped recording the second? This has happened on multiple recordings recently and it’s yet another issue with the 360 software we don’t like along with the issue of not being able to un-delete recordings if they’re accidentally deleted. I wish I could go back to the old set-up. It’s making me contemplate getting rid of the 360 altogether and just accessing the tv channels via the internet.

  • Carley_S's avatar
    Carley_S
    17 days ago

    Hi russdavies 

    Welcome back to the Community Forums. 

    Sorry to hear of your concerns with your recordings. 

    When checking your storage, is it advised that this is almost full, or any other warnings at all? 

  • Carley_S's avatar
    Carley_S
    Forum Team
    17 days ago

    Hi russdavies 

    Welcome back to the Community Forums. 

    Sorry to hear of your concerns with your recordings. 

    When checking your storage, is it advised that this is almost full, or any other warnings at all? 

    • russdavies's avatar
      russdavies
      On our wavelength
      17 days ago

      Hi Carly

      There are no messages. The only time I know the recording is incomplete is that there is a circle with a segment missing against the name in the recordings list. It’s not a hard drive being full issue as we rarely go above 25%. I think it occurs if the 360 is using the same tuner for two consecutive recordings, and we stop and delete the first one before it’s scheduled stop time - it then cancels the second recording. I need to experiment a bit with this one.

      Cheers

      Russ

       

      • Tom_W1's avatar
        Tom_W1
        Forum Team
        15 days ago

        Hi russdavies thanks for your reply. 

        It is possible that when doing the overlap by 15 minutes, the programmes are essentially linked as one.

        So when you delete the first one, it's deleting the overlap section inbetween - is it generally the overlap time frame that's been partially deleted as this would seemt to make sense?

        Many thanks

  • russdavies's avatar
    russdavies
    On our wavelength
    14 days ago

    I think that is probably what is happening, but if I don’t delete in the fifteen minute period, both recordings are shown as separate, so the software must be able to differentiate between the two recordings. I’m just leaving the recordings intact even if I’ve watched them until they’ve stopped recording, but there must be a bug in the software somewhere for this to happen.

    • Kath_P's avatar
      Kath_P
      Forum Team
      12 days ago

      Hi russdavies, 

      Thanks for coming back and confirming things. We'll pass this feedback over to the team. We're always looking at ways to improve the service so they can take this onboard for future updates and improvements. 

      If you have any further issues, pop back and let us know. 

      Thanks,