Forum Discussion

randybaton's avatar
randybaton
On our wavelength
2 years ago
Solved

Partial Service DS only

Hi My speeds been very patchy so i checked my routers status page and against internet it stated 2Partial Service DS only"

I fully reset the router by pushing a pin in the back, but its made it way worse. Initially it came Internet: "Access Denied" but it just states online now, but my connection is completely dropping all the time.

I think the super hub downloaded an update on Friday. It dropped out and the colour changed on the front. I think it was slow flashing green.

 
Most of connections are via ethernet, direct plugged into the router, so its not a WIFI thing
 
 

Network Log

Time Priority Description
10/12/2023 19:35:53criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:35:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:35:44criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:35:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:35:41criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:41Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:40criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:30criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:21Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:18criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:34:11criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:32:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:32:28criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:31:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:31:38criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:30:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:30:29criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2023 19:29:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
138750000
Locked
Ranged Upstream Channel (Hz)
23600459
Locked
Provisioning State
Online
 

 

  • randybaton's avatar
    randybaton
    2 years ago

    I got a next day visit from an a engineer. The wire connection box at my house was full of water and the connection was corroded. Its all fixed now

  • randybaton's avatar
    randybaton
    On our wavelength

    Downstream bonded channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

    1138750000-0.437256 qam1
    2146750000-137256 qam2
    3154750000038256 qam3
    41627500000.938256 qam4
    51707500001.740256 qam5
    61787500001.440256 qam6
    71867500001.738256 qam7
    81947500000.238256 qam8
    9202750000-0.238256 qam9
    102107500000.438256 qam10
    112187500000.938256 qam11
    122267500000.438256 qam12
    132347500000.238256 qam13
    142427500000.438256 qam14
    152507500001.540256 qam15
    162587500001.938256 qam16
    172667500002.540256 qam17
    182747500001.740256 qam18
    19282750000340256 qam19
    202907500003.440256 qam20
    212987500004.140256 qam21
    22306750000440256 qam22
    233147500004.540256 qam23
    243227500005.540256 qam24



    Downstream bonded channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

    1Locked37.63844770666
    2Locked37.677989163943
    3Locked38.94351097701
    4Locked38.645321401
    5Locked40.3990
    6Locked40.9750
    7Locked38.93461
    8Locked38.979905903
    9Locked38.91993741336
    10Locked38.974168796
    11Locked38.91963758
    12Locked38.94030
    13Locked38.931352185
    14Locked38.636874398
    15Locked40.31045610722
    16Locked38.91576450
    17Locked40.31050395
    18Locked40.31648395
    19Locked40.91950
    20Locked40.35361
    21Locked40.31030
    22Locked40.91610
    23Locked40.3510
    24Locked40.3270

    Upstream bonded channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

    12360045945.8512016 qam9
    24960000046.3512064 qam1
    33660000045.8512064 qam3
    44310000046512064 qam2
    53010000046.3512064 qam4



    Upstream bonded channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

    1ATDMA0010
    2ATDMA0000
    3ATDMA0010
    4ATDMA0000
    5ATDMA0000
    • Tudor's avatar
      Tudor
      Very Insightful Person

      Too many errors, but the figures are accumulative since the hub was last power cycled. So please turn off your hub for a short period, this will reset the counters, then post a new full set of stats after about two hours. This will indicate the current line status.

      • randybaton's avatar
        randybaton
        On our wavelength

        power cycled 30 mins ago

        Downstream bonded channels

        Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

        1138750000-0.937256 qam1
        2146750000-1.437256 qam2
        3154750000-0.538256 qam3
        41627500000.538256 qam4
        51707500001.240256 qam5
        6178750000140256 qam6
        71867500001.238256 qam7
        8194750000038256 qam8
        9202750000-0.538256 qam9
        10210750000038256 qam10
        112187500000.538256 qam11
        12226750000038256 qam12
        13234750000-0.238256 qam13
        14242750000038256 qam14
        15250750000140256 qam15
        162587500001.440256 qam16
        172667500002.240256 qam17
        182747500001.240256 qam18
        192827500002.540256 qam19
        20290750000340256 qam20
        212987500003.940256 qam21
        223067500003.740256 qam22
        233147500004.340256 qam23
        243227500005.340256 qam24



        Downstream bonded channels

        Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

        1Locked37.61120326724
        2Locked37.62165656579
        3Locked38.61284735102
        4Locked38.91167461
        5Locked40.3270
        6Locked40.3270
        7Locked38.9870
        8Locked38.920922560
        9Locked38.9550416097
        10Locked38.919223495
        11Locked38.9552187
        12Locked38.99613
        13Locked38.9754754
        14Locked38.69251402
        15Locked40.324422932
        16Locked40.333597
        17Locked40.326943
        18Locked40.935325
        19Locked40.9350
        20Locked40.3970
        21Locked40.3460
        22Locked40.3460
        23Locked40.3200
        24Locked40.3230