Recent DiscussionsUrgent: Ongoing Broadband Issues Dear Virgin Media Team, I have generally had a reliable broadband connection until the National Grid carried out excavation work outside my driveway, which damaged the Virgin cable on 4th March 2025...Working from home with GlobalProtect VPN I have been working from home since the pandemic hit in 2020 and have always had issues with my work equipment. Initially, we used PC towers so an ethernet connection was required and worked through ...Hub 5 - power cable So I've upgraded from a Hub 3 to a Hub 5. The Hub 5 arrived today to find the power cable is different and can't be set up . I contacted VM and requested a power cable to fit the hub . They said beca...No service for 3 weeks F011698602 Had absolutely no internet, TV or phone for 3 weeks now. We have identified the problem and an engineer is on their way... where's he coming from? Absolutely useless customer service on...Can’t get on WiFi Can’t find any obvious way of speaking to Virgin, great start to the contract… On my iPhone I’m getting a privacy warning under the network name and can’t access the WiFi. My TV also won’t connect t...connection refused trying to access website on virgin broadband Cannot access the following website on my laptop or mobile phone configured to virgin media broadband. Get this error This site can’t be reached www.money2india.icicibank.co.uk refused to connect...SolvedDaily Disconnections Started getting a lot of disconnects over the past two days. There don't seem to be any problems in my area, so I checked my connection logs, to find that I've been actually been getting disconnectio...Intermittent broadband Hi I hope someone may be able to help. Broadband has been intermittent for the past few months with the TV pixelating constantly after 2 engineer visits it still has not been resolved. I have run ...Can't access Reddit regularly So, I repeatedly can't access Reddit on my internet. If I change to 5G I can access it immediately. Looking at previous similar issues it looks like I need to change my DNS, but not really sure how ...Why is my wifi so rubbish? I renewed my Virgin Media contract last year and ever since that time I have had very intermittent wifi around the house which is a standard 1970s bricks and mortar semi. Nothing has changed with the...
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