Recent DiscussionsAnyone on Gig1 Fibre still on DOCSIS 3.0 with a Hub 5? Hey everyone, I’m on the Volt Gig1 Fibre package and using a Hub 5, which I thought would be running on DOCSIS 3.1 by default. But when I check my modem status, it looks like the downstream is still...Unstable Connection Hi All Ive just had broadband installed 1 gig with hub 5. Getting great speeds, but everytime i run a speed test on the Ookla speedtest app. Before i start it. The circle shows in yellow and says my...New hub 3 stuck in ‘Update in Progress’ Hi, I received a new hub replacement a little while ago, and finally got to setting it up today. I followed the steps on the virgin media website to replace the hub and found no issue there. For so...SolvedNo broadband for two weeks. My broadband went down 2 weeks today, my hub 3 is constantly flashing green. There has now been two scheduled maintenances with zero fixes. I’ve spoken to an engineer who was doing work in the area...SolvedSudden Slow WiFi Speeds Hi. Over the last week, the WiFi speed of my broadband has dropped significantly. I am on Volt 350, and I've run the WiFi strength tester in the VM Connect app. It shows that WiFi speed in the living...VM Connect issues. Up until about 2 hours ago (8pm 2/8/25) I had had no issues with using VM Connect, now I can't get the damn app to recognise my details. I have recently been on the receiving end of someone attempti...Hub 5x reboot, WiFi Pods now all offline, but they all have active IPs I know they are all talking to the 5x over WiFi + my DHCP server (Pi-hole) because I can see it has issued them an IP address in the last few mins. But no matter what I do...power off/on, used reset ...SolvedNo internet for 4 days now A technician cut our cable without warning or explanation outside my home on Thursday (31st July) I called Virgin Media the same day to inform them of this to which they said an engineer would show u...It's goodbye from me after 25+ years I first joined when it was United Artists then Telewest then VM. I stuck with it through the worst. I've had the same home phone number with them for 25+ years. I reckon I am a good customer as my mo...VM CONNECT APP WIFI TEST Hi i am having trouble testing my wifi in each room through the VM Connect app, app states that im not at home even though I am and connected to the WiFi. The hub test works fine. Attempt to resolv...
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