Recent DiscussionsHub5x Latest Firmware 7.8.3-2410.5 Yesterday my Hub5x updated it's firmware to 7.8.3-2410.5 Issues #1 Connecting to the router After this I have noticed that FireFox permamantly complains that my connection to the router (http://19...Internet dropping + VOIP down after HUB 5X router update to version 7.8.3-2410.5 Since the router updated around 2:50am on 20/08/2025 I've been having random drops in connection. I thought it was just 1 app on my phone I was using being slow but the same is for my Sonos speaker a...Hub 5x issues on firmware 7.8.3-2410.5 Hi, Since my Hub 5x auto-updated to firmware 7.8.3-2410.5 (around 20/08/25), my broadband has become unreliable for online gaming. What’s happening: - Games disconnect after 2–10 minutes, e...Service not yet installed - calls, restart....everything's tried I moved my home yesterday - installation pack arrived (just cables, no hub) I installed, it doesn't work... I rebooted, it doesn't work... I checked service status - it says service has not been i...NEW PACKAGE - upstream channel missing HI, so been with virgin since the 90's at multiple addresses, just phoned the diabolical phone number for help and got none and i think lies on recorded call. 2 days ago i renewed on live chat which ...Constant problems, zero solutions. So I've had intermittent problems over time. RCS Partial Service, Sync Timing, No Ranging Response. I know this is a problem with the box outside. How do I know? They've replaced the hub, the cab...Longer Isolater Cable Afternoon, We've just moved homes, and I'm hoping to get a longer isolator cable? I've read in places that it needs an engineer visit, and in other places that you are able to send out a 5m cable? ...XGS-PON Gig1 Symmetrical upload speed add-on Hi Virgin How do I go about getting the simultaneous upload speed add-on to my newly created/updated contract? I could do with simultaneous upload speeds for worling from home. Thanks. Broadband issues I live in the EH52 area in West Lothian. Had issues with our Broadband yesterday morning and after all the checks an engineer visit was booked for Saturday. Late yesterday I got a message to say the ...Connection issues Please could someone help check with my connection Noticed in the last couple of weeks that my HUB4 has been 'whirring' a lot. For the last few days my internet has been losing connection, tried re...
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