Recent Discussionsupgrading from hub 4 to hub 5 (Dire technical support) Hi, Just spent nearly an hour trying to sort out problems with my Hub 4 and trying to change for a Hub 5. I hate this online chat nonsense! They told me that the hub 5 only works with 1Gb broad...Hub 3 stuck in ‘Update in Progress’ Virgin media sent me a new Hub 3 Router today. I connected it and of course, it does not work. Someone, somewhere, must press a button and "connect" this new router to my account, to my home addres...Wi-Fi Pod Black not connecting Hi, having issues with getting Wi-Fi pods (black) connecting to my hub 3. 1st hub would not connect so after contacting support I was sent another and again no connection. Have been on the phone mult...Moving my Hub5 to opposite side of room Hi all I’m wanting to move my hub to opposite side of my room,so I can hard wire my Sky glass and my PS5 to the router. I was going to attempt this myself, but having looked through the forums, it...WIFI POD HOT & BLACKENED WALL smelt something last few days & just noticed this where our downstairs WIFI POD was. Of course unplugged now but anyone else seen this ? Customer service do you propose someone collects & checks thi...SolvedBroadband is down for 6 days! Just wondering what is happening with VM that they cannot fix an issue for six days in W3 London area? Anybody else experiencing this? They keep promising to fix it every day and customer service wa...Packet loss Been getting terrible packet loss mostly in evenings last 6-10h then goes away. Coincides with poor upload speed ~1mbps (normally 100mbps) and upload modulation goes to 16, so indicative of noise on ...Am I being spied on by china? 😂 I have an unknown device connected to my WiFi 5x router, called "Shenzhen df:59:ec" and the pause button ain't working, of course, any ideas wth it is? NE34 Intermittent Loss For 3 Days My family and I work from home and cannot work due to this issue that's now into day 4. As you can imagine we're very frustrated and would like it fixed asap! Can anyone at VM give me any informa...Faults Department Hello I was given a number 0333 000 5925 by the retentions department to contact the faults department regarding ordering some WiFi pods. This number seems to be more for reporting faults outsid...
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