Recent DiscussionsOutage in London SE20 I have been without internet since Monday 8/12 and they are now saying this will not be fixed until 12/12. Is anyone else in the same situation? I'm in my street whatsapp group and it seems to be w...Mixing White & Black WiFi Pods I recently had an engineer attend to look at my faulty black wifi pod (also have 2 white pods) and he said he had to replace it with a white one as they dont work with the white pods. Is this actua...Hub 5 dropping signal Hi, Had the 1gig service for a couple of months now and it was okay for a few weeks in the beginning, but since then it will drop several times a day. We had an engineer out last Monday and he fixe...Network issue - logs provided Hello everyone, I’ve been a happy VM customer for around six years. I run the Gig1 service using a Hub 5 (normally in modem mode) with a Deco XE75 mesh system. It has been great for the last 18 mont...Major Outage in PE13 its been out since 11am friday morning, Virgin media said it would be fixed by 8pm friday, it has not been fixed. I keep getting texts saying they are fixing it yet no one seems to know what the faul...How register known outage for automatic compensation Hi. There is a local outage in my area related to some maintenace work and a significant area NE13 being one has no broadband for over 14 hours. The VM bot says to register the outage for the automat...Hub 5x Samsung S95F TV buffering/disconnects I'm on the 125 service for the last two weeks, Hub 5x with a black wi-fi pod. The TV connects fine via wi-fi but drops out in the middle of viewing with Network Error, regardless of App. A soft reset...Solid Red light on a Hub 3 I have a solid red light showing on my hub 3. The hub is in a well ventilated area I’ve turned it on and off several times and reset the hub but it stays red. WIFI POD HOT & BLACKENED WALL Hey. This seems to be a common problem with these pods. I’ve had two of my three now overheat and damage my sockets/walls with black smoke? I’ve switched them all off for now for safety but this is i...SolvedMy location is incorrect. Since I switched to VM I regularly get message from Facebook and others telling me somebody has logged on in various parts of St Helens (usually spelt as Saint Helens) . Is this because the VM centre...
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