Recent DiscussionsWi-Fi Pod Black not connecting Hi, having issues with getting Wi-Fi pods (black) connecting to my hub 3. 1st hub would not connect so after contacting support I was sent another and again no connection. Have been on the phone mult...Low speeds Hi I'm paying for 250Mbps but currently only getting 96 Mbps download on ethernet and slightly less on wifi on my main pc what can I do? Broadband is down for 6 days! Just wondering what is happening with VM that they cannot fix an issue for six days in W3 London area? Anybody else experiencing this? They keep promising to fix it every day and customer service wa...upgrading from hub 4 to hub 5 (Dire technical support) Hi, Just spent nearly an hour trying to sort out problems with my Hub 4 and trying to change for a Hub 5. I hate this online chat nonsense! They told me that the hub 5 only works with 1Gb broad...Hub 3 not connecting Hey everyone My hub 3 has lost connection to the internet. It was in modem mode and using a tp link router. The power light at the bottom is solid green...the up/down arrows are flashing green...an...Hub 5 - Repeated "Cable Modem Reboot..." Issue Greetings All; Last Friday we joined Virgin, and they installed a shiny new Hub 5 and streaming box and all seemed tickety boo until we started experiencing dropouts. Investigating the router logs ...Replacement old junction box and VM hub relocation Hi, I want to move my VM hub from the front sitting room to the hallway in order to get better wifi coverage throughout my house. Also, I want to get my very old ntl black junction box replaced with...Cabinet amp fault, can't get through to a human Hi, The amp in the local cabinet has clearly just failed. Went from "ok" service to TLOS and now only 1 upstream ATDMA channel and the modem is shouting (58dBmV power). Cabling in premises is fine. ...Can this outdoor VM box be relocated? Hi, The VM box outside on the wall is in the position where my back gate needs to be installed. It’s also missing the front face of the box. Can it be relocated to somewhere more suitable? I don’t m...Signal booster I have had a signal booster for a number of years and it has recently stopped working. The lights no longer come on on the main booster, meaning that the upstairs booster can't connect. Can anyone he...
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