Recent DiscussionsReturn kit packaging not received I cancelled my services last month and still waiting on the packaging to arrive for me to return my equipment. I received a text last week to advise the following: “Hi, it’s Virgin Media. There s be...Urgent: Ongoing Broadband Issues Dear Virgin Media Team, I have generally had a reliable broadband connection until the National Grid carried out excavation work outside my driveway, which damaged the Virgin cable on 4th March 2025...16 consecutive T3 timeouts and high jitter Hello, I had several issues on my service during January and February 2025. Also 2023 and 2024 was full of high jitter and drops. Those issues reduced in autumn of 2024 when VM engineer changed to S...No service for 3 weeks F011698602 Had absolutely no internet, TV or phone for 3 weeks now. We have identified the problem and an engineer is on their way... where's he coming from? Absolutely useless customer service on...Can't find the right subforum to post this, but My5.tv Hi guys, This has just started happening today. No idea where the problem might lie, but thought I'd ask if anyone else has experienced problems. I am trying to access my5.tv, which resolves itsel...Internet disconnecting several times a day Gosh, this is annoying. We've had our Virgin broadband (1gig + Hub 5) for over two years now. It was fine for ages but over the last month or so our internet has been disconnecting 4-5 times a day, ...Damage to Green Street Box that needs repair There is a Virgin street green box at the junction of Dunmore Street and Dean Street, G81 1RH. One of the doors has come off and the box is open to vandalism etc. I have spoken to BT who have confir...Working from home with GlobalProtect VPN I have been working from home since the pandemic hit in 2020 and have always had issues with my work equipment. Initially, we used PC towers so an ethernet connection was required and worked through ...Hub 5 - power cable So I've upgraded from a Hub 3 to a Hub 5. The Hub 5 arrived today to find the power cable is different and can't be set up . I contacted VM and requested a power cable to fit the hub . They said beca...Can’t get on WiFi Can’t find any obvious way of speaking to Virgin, great start to the contract… On my iPhone I’m getting a privacy warning under the network name and can’t access the WiFi. My TV also won’t connect t...
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