Recent DiscussionsIntermittent dropouts for past 2 months Hi, I've been having horrendous trouble with my broadband connection since easter. I've been monitoring it with PingPlotter pinging www.virginmedia.comand can see the 100% packet loss spiking over ...Moving router point Hello! I can see from other posts that it’s £25 to move the router point, please could a VM forum member contact me to arrange this (I’ve had no joy with calling customer services and see that staff...Hub 5x, 2gig up/down - packet loss / latency / disconnects every 30 mins Hi, seems I am another victim of this disconnect and packet loss issue with 5x hub and 2gig fiber, which occurs every 30mins, which seems to be caused by 'RealSpeed' checking the speed of my connecti...WiFi connection not staying connected Hello I am looking for some help. About two weeks ago I agreed to a contract renewal for gig2 (up from gig1) for £49 per month which I am happy with. However since I noticed it change in my acc...NE34 Intermittent Loss For 3 Days My family and I work from home and cannot work due to this issue that's now into day 4. As you can imagine we're very frustrated and would like it fixed asap! Can anyone at VM give me any informa...Unable to leave positive feedback for technican Hi, Yesterday I had a lovely technician come out by the name of Jack, ID-81049 and I have not been able to leave a positive review for this young man. He was very kind to myself and my 2 year old a...SolvedExternal work done, workmen left and internet still dead Got a text message on the 16th sayign that virgin were carreying out external works today. I knew it was happening as we've been havign internet iussues for a whiel now. The lastengineer tried to f...Hub 3 and Smart Home devices To resolve issues with the strength of the signal in my flat, I purchased a TP-Link extender, and everything was fine, as I set its own SSID for smart home devices, primarily the weather station, as ...Intermittent Broadband. Had an install 4 weeks ago and had frequent intermittent broadband dropouts. So far I've had 4 engineer visits, hub & external cables replaced and I still am having issues. Anyone had this problem a...Broadband Drops Every 30 minutes exactly I have obviously power cycled the router etc, could anyone from VM jump on this to help me out as this has been happening for a week now and it makes doing things online a genuine pain. The di...
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