Recent DiscussionsBrand new customer issues with maintaining a connection between Hub5 and Sky Q box I've had my M350 hub 5 router for just over a week and all devices connect to it ok, except for my Sky Q box brought from a previous address. I've spent the last few days trying all sorts of things ...Local outage is leaving me without Internet for over 3 weeks TL;DR: My internet died after a local outage. Virgin Media sent an engineer who couldn't fix it. What followed was a week of chaos: being hung up on twice, promised callbacks that never happened, and...Packet loss Been getting terrible packet loss mostly in evenings last 6-10h then goes away. Coincides with poor upload speed ~1mbps (normally 100mbps) and upload modulation goes to 16, so indicative of noise on ...new cable hi i am waiting for ground force team to arrive today as planned for new cable at my property i've had no eta only message to say its today im needing my internet sorted by tomorrow as i work from ho...Solid red light on front of router I have had a constant red light on the front of my virginity router for about 6 months now. I believe this is an overheat light but it’s in a vented area away from direct sulight. What can I do to re...Thinking about upgrading Hello I am thinking about upgrading my internet connection from 500mb to 1gb but have a couple of questions... Would I be sent a new modem for the higher speed or will the one I have be ok; I prese...Broadband Drops Every 30 minutes exactly I have obviously power cycled the router etc, could anyone from VM jump on this to help me out as this has been happening for a week now and it makes doing things online a genuine pain. The di...Another solid red light post. Hub3 Sorry to add another post as I can see this has been discussed many times before. However I am at my wits end with trying to get VM to acknowledge and rectify my issue so posting here seems to be the...SolvedNE34 Intermittent Loss For 3 Days My family and I work from home and cannot work due to this issue that's now into day 4. As you can imagine we're very frustrated and would like it fixed asap! Can anyone at VM give me any informa...SolvedI need a new hub After a recent thunderstorm, I realised that all but one of the ethernet sockets on my Hub 3 are not working. I've restarted the Hub several times and reset it to factory settings after a full power ...
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