Recent DiscussionsMy Internet is disconnecting intermittently even when using direct ethernet cable I have tried the following fixes: 1. Factory reset the router 2. I bought an ethernet cable to directly plug into my PC, so I could also rule out WIFI being the problem. I checked the network ...Why is this the only viable way to contact virgin Hello I contacted by phone & by bot with no help. Every method of communication sends you around in circles with no answer. I am long term customer who doesn't receive discounts for being new so hav...Red light on hub Hi I also have the same issue. It's about 4 years old, drops in and out but still works generally. Solid red for 2 months. Do I need a replacement? Unable to order wifi pods - mixed messages on phone Cancelled my contract due to poor wifi coverage and outbound retentions team called to offer new package (1gig wifi etc), which comes with booster but had to upgrade to 360. Agreed, and agent told me...Drop in speed from Hub 3 as router to TP Link Hi all, I have VM 250Mbps package with Hub 3. When using the hub as router I am getting 250Mbps+ speeds, no issues. When using my TP Link C7 AC1750 router and Hub 3 in Modem <ode, the WiFi speed dr...12.30 am dropouts/disconnects? I posted a few months back regarding my network dropping out every night at 12.30am (give or take a few minutes). If you want to see the old thread with its longer description of the issue I am havin...Moving Router I need to move my router to another room - boosters will not work for what i want, I am able to do the job myself but need the cable to extend from the entry point into the house into the router, the...Area 22 Hub 5 - RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Hello there was some planned engineering work in my area few weeks back since then i noticed alot of this in my log - i did a reboot everyday after midnight and same stats appear 20-01-2025 09:...can an employee here help connect my wifi pod from my old hub 3 to my new hub 5? can an employee here help connect my wifi pod from my old hub 3 to my new hub 5? would appreciate it Red Light in Hub 3 Hi Matthew I am having the same issues. My hub is warm to touch. I have tried all of the above to no avail. Please help!
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