Recent DiscussionsReturn kit packaging not received I cancelled my services last month and still waiting on the packaging to arrive for me to return my equipment. I received a text last week to advise the following: “Hi, it’s Virgin Media. There s be...Micro-outages, loss of all internet frequently Headline : All devices lose Internet 3-5 times most days. This began before Christmas, was completely absent for much of February, but has returned. No issues are ever shown in MyVirginMedia app an...Hub 3 port forwarding does not work for a specific port Hello there. Just switched to Virgin Media so I have a freshly installed Hub 3 on my home network. I have been able to open a few ports for forwarding, but there is an essential - port 5000 - that do...Superhub 5 factory reset required every few days I have a problem with my Superhub 5 router, which is working in modem mode. Every few days, I have to reset it to factory settings because I lose internet connection, and nothing else seems to help. ...Virgin down Hub 4 flashing red, no TV, said it would be fixed by 3, still nothing. No Internet Access We cannot access Internet for over 2 weeks. We call and they said that they would come last week to fix but no one come. MAC ADDress: [REMOVED] [Mod - MAC address removed for security] Hub5 DHCP issues Morning, had an issue with my Hub5 over the last couple of days. It started off with having no internet access on any device. I use the Hub5 as a modem/router with the Wi-Fi disabled and my own unman...Micro Internet Outages Every Few Hours Hi all, All help greatly appreciated. Setup : Smart Hub 5 (modem mode) Issue : Every few hours my internet drops for approx 20-30seconds and then recovers. Observations : There is a ...Broken junction box Please could you advise on how to have the broken junction box with damaged & exposed wires repaired please? I have already called the call centre to report and was assured an appointment with an eng...Hub 3 constant red light I’ve noticed that in the last couple of weeks I’ve had a constant red light on my Hub 3. I’ve tried all the fixes but nothing seems to work!
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