Networking and WiFi

For queries with home networking and all things WiFi

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Recent Discussions

Multiple Disconnections on a Daily Basis
Been getting a lot of random disconnections lately, my Hub 5 is in modem mode and when I called support they said I'd need to reset it fully back to router mode, before they can diagnose the problem....
pdagnall
5 minutes ago Place Networking and WiFi
16Views
0likes
5Comments
Nightmare situation that’s been going on for months .
Over the last couple months our WiFi has been going out daily . We’ve have been having an engineer come out every 2/3 weeks and nothing seems to improve. All the drop outs have been related to T3 tim...
Bibby3
15 minutes ago Place Networking and WiFi
Broadband
Hub 5
64Views
0likes
7Comments
Virgin Media Fibre Cable Damage – Ongoing Service Outage (11 days currently) and TERRIBLE Response
Our Virgin Media fibre cable was damaged by a third party on Friday 18th July 2025. It turns out that when it was originally installed, it had only been buried 3cm below the grass, making it extremel...
sunnyhoney
19 minutes ago Place Networking and WiFi
ADMIN VM
chase up
customer support
failure
failure contact
126Views
0likes
8Comments
Hub 5 password problem
Hello, I have been trying to access my new hub to change some settings but for the life of me, I cannot read what a certain character is on the bottom of the router. I have tried 8, e, and an a, all ...
Reddragonzz
39 minutes ago Place Networking and WiFi
Broadband
Help
Hub 5
router
209Views
0likes
13Comments
Recent contract change, WiFi pod needs to be returned but
Please let me know what I need to do to get this back to VM
sjp123
3 hours ago Place Networking and WiFi
19Views
0likes
1Comment
Connect App Can’t Find Hub 5
I recently switched over from Sky; I self-installed my Hub 5 about three weeks ago. The broadband works fine. However, whenever Iog onto the VM Connect App, it is unable to find my hub. I have be...
wevans13
4 hours ago Place Networking and WiFi
Broadband
connect
Hub 5
49Views
0likes
5Comments
Reduced Upstream Bandwidth
Hi, I have noticed packet loss in my BQM, see: https://www.thinkbroadband.com/broadband/monitoring/quality/share/3724cb7b1e81e3d599c85c69d85cdda0563079e8 Downstream bandwidth is good, but Upstr...
mmelbourne
5 hours ago Place Networking and WiFi
Connection
24Views
0likes
1Comment
Miserable Packet Loss
I've been having persistent packet loss ever since getting on Virgin Media, thankfully I still have my old connection so I can show a comparison: Here is the old connection from Home Telecom: ...
VenTooth
5 hours ago Place Networking and WiFi
266Views
0likes
23Comments
Cable repull but no shows
Counsel roadworks was happening when this all started a few days ago there where drilling and my internet stopped working I did all the test even had a engineer come to the house to check inside and ...
blakegarmr
6 hours ago Place Networking and WiFi
Broadband
Cable
Hub 5
Internet
no service
18Views
0likes
1Comment
cctv cannot be viewed remotely
I recently changed from BT to Virgin and can no longer view my cctv remotely, I can view it while I am in range of my hub but no further, HELP ! Please try not to be too technical in your answers IT...
Hangfire1
6 hours ago Place Networking and WiFi
14Views
0likes
2Comments

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