Recent DiscussionsVery noisy Hub 4 Hi, I've had the Hub 4 for a few years now. Since day 1 it's been noisy or very noisy, with a loud, constant humming that can be heard from outside the room. I've read about issues with the inside ...Deco X55 + 5x + M350 = 11MB speed Hello, I have Deco X55 (3 points) + 5x and M350. QOS disabled. The result is this: How to resolve this? Thank you Numerous issues for last couple of years That's it, since a router change about 2 years ago our service has been really poor off and on. This weekend the service has had numerous intermittent drop outs for a few seconds, as it seems to have...I can't find the password for router setting Hi... I don't have any password for router on the sticker at all. The only password I can see is the wifi password. Please advise. Subnet Mask Hi all Am due a hub 5 as part of my gig1 installation. Struggling to find a decent, detailed guide to the hub (other than generic quickstart guides). Am i able to configure the subnet mask on this...16 consecutive T3 timeouts and high jitter Hello, I had several issues on my service during January and February 2025. Also 2023 and 2024 was full of high jitter and drops. Those issues reduced in autumn of 2024 when VM engineer changed to ...Network issues for nearly 8 months I have issues that started 8 months ago, someone on this forum contacted me, offered two solutions I used first, which is router replacement + engineer visit who found some issues, fixed them and ser...Is there a known issue for the BD18 area? Internet constantly dropping again. So several months ago we had over a month of constant drop outs. There was a known issue on the network and took Virgin over a month to sort it. Was dealing with Ashleigh from support over this. ...Superhub 5 factory reset required every few days I have a problem with my Superhub 5 router, which is working in modem mode. Every few days, I have to reset it to factory settings because I lose internet connection, and nothing else seems to help. ...VM connect app lost hub Hi, I've had the VM connect app for a while and recently it crashed. Our Hub is still working but the app cannot locate it, I've tried "reinstalling" via the app with no success, and tried clearin...
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