Recent DiscussionsLoss of internet to all devices but Hub5 white light on no event in hub logs Yesterday we suffered a 37 minute loss of internet to all devices but the Hub5 was displaying a solid white light. Checked the Hub network logs and no outage listed. This happened last month and VS e...Connection intermittent for 3+ weeks because ‘known issue in the area’ My connection has been intermittent (read: pretty much useless for work or streaming TV without issues) for 3+ weeks now. Whenever I log in and check broadband issues, it says that there’s a know iss...Hub 5 cuts off internet if horizontal Odd request! I am using the hub 5 in modem mode only, and I want to store it in a well ventilated cupboard, on a shelf, and horizontal is the best fit. When I lay it down horizontally, within a minu...Permanent red light on router My router has a permanent red light but Internet is working. Done all the checks, switching on and off and resetting. What else can I do? Student staying in same house next year Hiya, I am a student who would like to continue using Virgin Media Wifi, but the renewal offers I have received are all 18 months and very much out of our broadband allowance and a rolling contract...Frequent Network Disconnects I have daily & random outages where the access to internet stops, the WiFi is fine but no access to www. an engineer came yesterday & said there was dust on the optic cable & cleaned it. today it...Hub 5 change DHCP range Hello all, Just upgraded from a Hub 3 (DHCP range 192.168.10.10 thru 192.168.10.250) to a Hub 5 My problem is I can't see where to change the penultimate digit of the DHCP range from 192.168.0.x ...SolvedStill not cancelled old provider. I was told the switch from my old broadband provider would be handled by virgin. This is not the case and I'm still receiving bills from my previous broadband company. Please can someone contact me t...Fault issue f011815576 : is this a property specific issue or an area specific issue I lost virgin broadband service at approximately 2:45 p.m. yesterday. Status report shows that problem target for fixing is 10:00 a.m. today. I wish to know if this is a property specific issue or a ...Intermittent Connection Rapidly approaching the point of quitting VM once and for all. There has been a constant issue in the local area with outages and intermittent connectivity for weeks now. Engineer claims that one...
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