Recent DiscussionsCan't log in due to repeated error, Support won't help Hi everyone, I have moved house last year and had a very painful experience moving Virgin Media to my new address because Support, both via phone and via the chat feature on the website, refused to ...Thinking about upgrading Hello I am thinking about upgrading my internet connection from 500mb to 1gb but have a couple of questions... Would I be sent a new modem for the higher speed or will the one I have be ok; I prese...I need a new hub After a recent thunderstorm, I realised that all but one of the ethernet sockets on my Hub 3 are not working. I've restarted the Hub several times and reset it to factory settings after a full power ...Local outage is leaving me without Internet for over 3 weeks TL;DR: My internet died after a local outage. Virgin Media sent an engineer who couldn't fix it. What followed was a week of chaos: being hung up on twice, promised callbacks that never happened, and...Hub 3 hot weather no Internet Hi, during hot weather(25°+) my hub 3.0 led shows a steady red and the internet goes. It only comes back on when the weather/temp cools down. This consistently happened every hot weather day the las...WiFi extender hot, buzzing and smells Hi there, Could you advise whether it is normal for a WiFi extender to get hot, make a loud buzzing noise and give off a strange smell. We have unplugged this one, but have another two. Do you ad...Hub 3 and Smart Home devices To resolve issues with the strength of the signal in my flat, I purchased a TP-Link extender, and everything was fine, as I set its own SSID for smart home devices, primarily the weather station, as ...1gb speed download .4mb,upload good. noticed the other day my download speed had dropped to nothing and i couldnt even open a webpage,today its done the same,restarting the hub 4 solves it for a while then does it again,i cant hear the...Packet loss Been getting terrible packet loss mostly in evenings last 6-10h then goes away. Coincides with poor upload speed ~1mbps (normally 100mbps) and upload modulation goes to 16, so indicative of noise on ...5GHz channel keeps dropping Over the past few weeks, the 5 GHz keeps dropping connectivity with the internet. It’s happening at least once a day and it affects all devices. The 2.4 GHz is fine so I switch across and carry on as...
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