Recent DiscussionsReplacement old junction box and VM hub relocation Hi, I want to move my VM hub from the front sitting room to the hallway in order to get better wifi coverage throughout my house. Also, I want to get my very old ntl black junction box replaced with...Cabinet amp fault, can't get through to a human Hi, The amp in the local cabinet has clearly just failed. Went from "ok" service to TLOS and now only 1 upstream ATDMA channel and the modem is shouting (58dBmV power). Cabling in premises is fine. ...Can this outdoor VM box be relocated? Hi, The VM box outside on the wall is in the position where my back gate needs to be installed. It’s also missing the front face of the box. Can it be relocated to somewhere more suitable? I don’t m...Signal booster I have had a signal booster for a number of years and it has recently stopped working. The lights no longer come on on the main booster, meaning that the upstairs booster can't connect. Can anyone he...Intermittent service since May 16th Timeline of Events: May 16th: Noticed frequent Wi-Fi disconnections. Self-troubleshooting (rebooting equipment) and online service checker (Area 21) showed no issue, and advised rechecking the ne...5x Hub / Deco x20 Mesh Hi all, I have just had 500MB fibre installed and I've attached the hub to my existing x20 mesh network. Turned off wifi at the hub and turned Deco to Access Points. The first deco x20 (primary...Hub 3 Replacement I have the dreaded continous red light on my Hub 3 and was told a replacement was ordered on Sunday. I received a text to say it would be delivered yesterday (Tuesday), but I haven't received it, nor...Unable to access sites on internet The internet connection is redirecting me to Checking the proxy and the firewall Intermittent outages worsening I'm a long-time VM customer and have been happy with the reliability of the service. I use the hub in modem mode, with an Asus router supporting the usual array of domestic stuff via LAN cable and so...Total loss of Internet connectivity After a prolonged outage (17th April 2025 - 10th June) VM texted to say my service should now be restored. I have had a flashing green arrow symbol on my SuperHub 3 for the duration of the outage an...
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