Recent DiscussionsDisappointing Start I joined Virgin in December and it has not got off to a good start. Despite having over 1Gb data transfer certain sites and pages continually buffer something I have not experienced on my 60Mb BT net...Upload speeds have randomly dropped - need help! Hi, My VM has been brilliant since starting two months ago however the last two days the upload speeds have completely dropped to 40mbps from upwards of 200. There's no real reason for it. Does anyb...Redo the cables for broadband connection Hello I'm in the process of fitting new windows. My broadband cables currently run through my old windowsand would like to know if VM can redo the cables via drilling the hole through the wall inst...Red Light in Hub 3 I have noticed recently that the light on my hub is red. It is not overheating and I have don't the steps mentioned (restart and reset). The hub is in the same place it has always been. Internet cutting out during Teams calls Dear Sir or Madam, Whenever I work from home, almost every single time I use Microsoft Teams to have video call or meeting for business, my internet seems to cut out at some point during the call fo...My 5x Hub has died and I can't talk to anyone in Virgin about it My 5x Hub died completely at some point yesterday. It smells burnt, no lights. When it died it tripped all of the sockets downstairs. I called the contact number in the app at 8am but it just told ...New Hub installation New Hub set up today BUT all wi-fi networks refer to the OLD Network Name and Password. Weirdly despite removal of old hub it seems to be working. Have I done something wrong? How do I confirm that...WiFi Pods making things worse My hub is in the kitchen, my sitting room is the next room. If I am sat on the sofa and connected to the hub I get 260mbps. We added a Pod into the sitting room to boost the signal for the office. Th...Wifi pods not connecting to new hub I've just received the new hub 5 after upgrading my VM broadband. The signal is still very poor in parts of my house and now my wifi pods won't pair with the new hub. I've tried rebooting everything...Switch account on app Please can a member of the forum team please get in touch I have moved house and need to change my virgin app login to the new contract number. The connection was also supposed to be turned on today...
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