Recent DiscussionsRouter solid red light! For months now I have had a solid red (overheat warning) on my router. WiFi drops in and out. Reported fault but can't talk to anyone. 'Bot' says " checked connection there is no problem" There is o...Hub 5x - pausing message Anyone else getting this message when trying to pause a connection? cheers Rich [MOD EDIT: Subject title changed for clarity] SolvedTotal loss of service Hi, I have been suffering total loss of service since last night, my wife and I both work from home so today has been awful. I managed to get us up and running using a 4G USB dongle but have already ...Hub4 keeps overheating Ok so I’ve got a hub4 that’s about 300mbps, I’ve got 4 devices connected( 2 phones, ps4, pc), I’ve never got a problem or anything but whenever I download a big game or even a file it just overheats ...Return kit packaging not received I cancelled my services last month and still waiting on the packaging to arrive for me to return my equipment. I received a text last week to advise the following: “Hi, it’s Virgin Media. There s be...Urgent: Ongoing Broadband Issues Dear Virgin Media Team, I have generally had a reliable broadband connection until the National Grid carried out excavation work outside my driveway, which damaged the Virgin cable on 4th March 2025...16 consecutive T3 timeouts and high jitter Hello, I had several issues on my service during January and February 2025. Also 2023 and 2024 was full of high jitter and drops. Those issues reduced in autumn of 2024 when VM engineer changed to S...No service for 3 weeks F011698602 Had absolutely no internet, TV or phone for 3 weeks now. We have identified the problem and an engineer is on their way... where's he coming from? Absolutely useless customer service on...Can't find the right subforum to post this, but My5.tv Hi guys, This has just started happening today. No idea where the problem might lie, but thought I'd ask if anyone else has experienced problems. I am trying to access my5.tv, which resolves itsel...Internet disconnecting several times a day Gosh, this is annoying. We've had our Virgin broadband (1gig + Hub 5) for over two years now. It was fine for ages but over the last month or so our internet has been disconnecting 4-5 times a day, ...
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