Recent DiscussionsDOCSIS issue My modem log shows repeated kernel-panic reboots, SYNC Timing Synchronization failures, and T3 timeouts, all indicating a clear problem with upstream/downstream signal quality on the line or at the n...Oops something went wrong When I sign in to either the VM connect app or the website I get oops something went wrong please try again later ive been trying for 2 weeks now and cannot sign in to change any of my account setti...Virgin Media is not helping So I have been having intermittent Internet issues for almost 2 months now, and Virgin Media doesn't want to help. Each time I speak to one of their agents, they don't keep their promises and instea...WiFi stops working after midnight after every few weeks Last night, my doorbell cam stopped recording after midnight and ever since. My Electric car charger also didn't charge my car (it's scheduled to charge my car after midnight). All phones seem to be ...16 consecutive T3 timeouts issue for over a year Honestly, I feel like I’m being gaslit over the issues we are having. Have been seeing really short outages, 1-2mins (the router logs show 16 consecutive T3 timeouts and a full disconnection of the ...Upgrade WiFi pods I currently have the white (plume rebranded) WiFi pods, three in total. I’ve read that The White VM Pods are Wi-Fi 4 / Wi-Fi 5 ( not Wi-Fi 6 ) which can work with a Hub 5 (which they have for a long...Broadband outage going on for days There has been a complete lack of service with my virgin broadband for over a week now. When I first reported the matter through the service status it said it was a issue on my end and virgin booked ...Lots of T3 timeout errors Hi I am getting lots of T3 timeout errors on my hub 4, here are the logs: 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 25 331000000 -6....WiFi seems to be getting worse each day. Using Superhub 3, 2 WiFi Pods are plugged in, not sure how good these really are. Didn't used to be too bad, but downstairs away from the Hub now getting constant disconnections. In a bad 5G area and...Main WiFi “no internet”, guest WiFi fine. How?? Very confused. 2 year old virgin media hub5. Recently certain devices stopped connecting or intermittently dropping off. Now main WiFi says “no internet connection” on devices but shows connectio...
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