Recent DiscussionsInternet dropping out for 30 seconds daily My internet drops out for a couple of seconds every day. I only notice it happen in the evening, when I'm gaming. I have kept track of every time it has disconnected. It will reconnect itself, but th...1gb connection keeps dropping to outbuilding (Ethernet laid) Hello Hoping someone can shed some light on what may be happening with my set up. I've recently upgraded to full 1gb with a Hub 5. I've got a Cat 6 cable running from the back of the router outside ...Wireless Security Settings greyed out on Hub - unable to disable SSID broadcast This has been posted before, twice. Back in 2022. Virgin said it was a fault being fixed. It is now 2025. All my settings in Advanced Settings - Wireless - Security, are greyed out, for both 2 and 5...No internet in Hastings 3rd day. Virgin are the worst! After getting a text to say there was an outage in Hastings on Thursday lunchtime, my broadband has been off since. Each time I call it’s up to an hour. Some staff say there’s an outage some say ther...Issues with connection Having major issues with my VM 2G connection. Large amounts of dropped packets (PIC1) and periods of complete downtime 2HR+s (PIC2). Which is making gaming impossible in the house, and WFH an iss...Stop service status messages I signed up for service updates messages and like many others they won’t stop! please stop spamming me I in the past week I have gotten more than 30 messages! It’s fixed! It’s not fixed! It’s fixe...How to switch off service notifications Several months ago I subscribed to text message notifications in relation to a broadband outage in my area. Since that was resolved, I have been unable to switch notifications off and I’m receiving s...Hub alarm at 3am? Hi My VM 3.0 hub has taken to making a beeping sound every morning at 3am. It sounds like a digital alarm clock alarm, but I can't find any settings anywhere that might be asking for an alarm! It d...Pod isn’t connecting to my VM Hub 3 I recently received a new hub 3 since my old one stopped working. I have been trying to connect my VM pod to the hub and I keep getting white flashing light. Pod is within router range and plugged in...Junction box Hi, my router is on the 3rd floor of the house and my TV box is on the ground floor and connected by a weak WiFi signal. On the outside wall of the house near the TV is the external Virgin Media fibr...
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