Networking and WiFi

For queries with home networking and all things WiFi

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Connect App Can’t Find Hub 5
I recently switched over from Sky; I self-installed my Hub 5 about three weeks ago. The broadband works fine. However, whenever Iog onto the VM Connect App, it is unable to find my hub. I have be...
wevans13
3 hours ago Place Networking and WiFi
Broadband
connect
Hub 5
67Views
0likes
6Comments
Hub 3 red light on
The red light on my hub stays red all the time despite switching off and on numerous times in the last month. I still have working wifi, phone and Virgin TV. I have factory reset the hub, checked cab...
davidbalerno
4 hours ago Place Networking and WiFi
Hub3
red light
29Views
0likes
4Comments
Hub5x Ethernet ports not working
Hello, I’ve just had the Hub 5x installed, and it’s up and running and I can connect Wi-Fi just fine. I’ve plugged my Xbox Series X console from the router using a Cat 6 Ethernet cable, yet it’s n...
Casadelchaplin
4 hours ago Place Networking and WiFi
Connection
Hub 5
Internet
44Views
0likes
5Comments
Virgin Media Fibre Cable Damage – Ongoing Service Outage (11 days currently) and TERRIBLE Response
Our Virgin Media fibre cable was damaged by a third party on Friday 18th July 2025. It turns out that when it was originally installed, it had only been buried 3cm below the grass, making it extremel...
sunnyhoney
5 hours ago Place Networking and WiFi
ADMIN VM
chase up
customer support
failure
failure contact
197Views
0likes
14Comments
Dreaded Red Light On Hub. Useless Phone support.
I've had the dreaded constant red light on the Superhub 3 I have had for some years for at least two weeks. It may have been longer. After reading the advice given here I have tried all the possible...
drabman
5 hours ago Place Networking and WiFi
Broadband
Hub3
red light
71Views
1like
5Comments
Red light on hub
For the last few weeks I have had a solid red line on my hub. I have tried the factory reset. I have checked all the cables etc tried all the trouble shooting but still an issue. The Internet connec...
katie28
6 hours ago Place Networking and WiFi
43Views
0likes
3Comments
Moving wall socket
Hi I’ve seen a few posts on here about moving the virgin media broadband wall socket - been trying to contact support to arrange for an engineer to come round to move our wall socket but impossible ...
psimmons85
7 hours ago Place Networking and WiFi
35Views
0likes
2Comments
No internet for 4 days now
A technician cut our cable without warning or explanation outside my home on Thursday (31st July) I called Virgin Media the same day to inform them of this to which they said an engineer would show u...
kduran02
8 hours ago Place Networking and WiFi
Broadband
Internet
WIFI
54Views
0likes
3Comments
Nightmare situation that’s been going on for months .
Over the last couple months our WiFi has been going out daily . We’ve have been having an engineer come out every 2/3 weeks and nothing seems to improve. All the drop outs have been related to T3 tim...
Bibby3
9 hours ago Place Networking and WiFi
Broadband
Hub 5
155Views
0likes
14Comments
Hub 3 red warning light
I have a red light on Hub 3, which indicates an issue with the Hub overheating not easy on the help screens to see how I get a replacement can anyone help direct me as to how I get this thank...
jessgibson154
10 hours ago Place Networking and WiFi
30Views
0likes
3Comments

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