Recent DiscussionsBlack Screen Issue on Virgin TV – How to Fix? Hi everyone, Iam experiencing a black screen on my Virgin TV. The set-top box is powered on, but there’s no picture, only a black screen. I have tried restarting the box and checking the HDMI connec...Solid Red Light on my Hub3 Hi, My hub 3 started emitting Solid Red light for the past one week. I tried switched off for 10min and switched back on. But still it is same. Could someone advise on this matter? Regards Yoha WiFi Pods I have done a wifi test which shows I need wifi pods i have tried to oder via app but this wont link to any ordering route also tried on web site but page just goes blank please help with my next rou...Getting BAD packet loss In the last couple of weeks I have been suffering from intermittent packet loss. To fix this I have had to reboot the VM Hub to set it back to a usable mode. It happened again this morning .. this ti...Wifi Booster burning out socket Hi, we've had our booster for a few months now and after taking out the plug the other day, we have noticed that it has left a black residue on the socket and wall, so obviously we have stopp...Red light on hub - again Sorry I know this is a common issue, as I've been reading on here about hubs with red lights - ours seems to switch fairly regularly between red and amber. I have tried reset and rebooting it, with n...Overheating WiFi Pod I have noticed one of my WiFi pods seems to be overheating, I can't hear the fan running nor after a restart and it's quite hot to the touch. Concerned about leaving the pod plugged in with overheati...Latency spikes every 12 hours, all the time Hey all Just a question of curiosity I guess. I figured I'd ask here rather than wait in a queue and call VM directly, as I'm mostly just wondering if anyone else has had the same issue. I've notic...VM Connect - unable to log in Never used to have a problem with the VM Connect app, but at some time a few weeks ago/months ago it stopped working. I’m unable to log in, and go through the never ending loop of attempt login onl...My internet was cut down by mistake for more than 3 days. 15th January: Virgin Media cut down my internet by mistake. 16th January: Complained to their customer service staff Anjali and Anjali's supervisor, they assured me that "I will get the services ...
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