Recent DiscussionsIntermittent Signal in Area I have been getting the message : Intermittent signal in your area We’re looking into it. Check back here after 20 hours, and if there’s still an issue we’ll help you book an engineer. this has ...Hub 4 TLS handshakes - ~5s delay Hub 4, firmware 01.04.092.07.16.EURO.PC20, in router mode. TLS handshakes are stalling for ~5s when the firewall is enabled - problem clears when firewall disabled. Have pinhole reset the hub multi...Hub 5 stuck on DOCSIS 3.0 – Ranging Failures, High Upstream Power, DOCSIS 3.1 Not Engaging I’m having ongoing issues with my Virgin Media Gig1 connection. Although I’m using a Hub 5, the modem consistently fails to register on DOCSIS 3.1 and falls back to DOCSIS 3.0 after rebooting. This i...How do you convince Virgin there's a service outage rather than a fault with your router? So, unsurprisingly, our Internet access is down again. I'm shocked Virgin are allowed to trade when the service is so poor, but that's a longer term issue to resolve. As many villages will do we ha...Need to move router The router is in an unsuitable location, one of my children's bedrooms, which the previous owner used as his office. Not only is it in the way of her stuff, she keeps her bedroom door closed, which p...DOnt Bother switching if you are in the SL6 Area I joined Virgin In February this year and i am glad i only have another 6 months to go, i should have listened to those in the area who said the service was shocking. To say i have had more outages ...No broadband 3rd day. Theres no Broadband in my area for 3 days now. Only info I get is constant delay on your status update. Started with 2h to be fixed, moved 2h, later moved to next day, delay by 3h again and again and...Had connection for 2 weeks, then dropped and now haven't had connection for over a month On 12th June around 4:30pm my hub 5x started flashing red so I did the basic troubleshooting (turn off, leave for 10 minutes, turn back on. Reset using button on bottom of router etc) but nothing wor...NE34 outage - now over 3 weeks Is there any information on a true resolution date for this? I've been told 6 times "We have identified the problem and an engineer is on the way. The estimated repair time is now..." 17/06 13:15...Red light on router permanently on Hi - my router has started misbehaving today and now displays a permanent red light. I am still getting broadband but my download speed has reduced to almost half normal speed. I have tried all of th...
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