Recent DiscussionsHub 5 stuck on DOCSIS 3.0 – Ranging Failures, High Upstream Power, DOCSIS 3.1 Not Engaging I’m having ongoing issues with my Virgin Media Gig1 connection. Although I’m using a Hub 5, the modem consistently fails to register on DOCSIS 3.1 and falls back to DOCSIS 3.0 after rebooting. This i...Request to order additional pod Hello, I have one pod. However, I am getting a poor signal elsewhere. (Download 13 Mbs, and upload 7 Mbs). I would like to order another pod. I understand this should be possible on the app, b...Hub5X guest wifi device isolation? Hi, I bought new video doorbell (Tapo D235) and hub (Tapo H200) - idea was to connect these to guest wifi network on my Hub5x and record doorbell video locally on the hub. When set up and connected t...ASUS BE6500 via Modem Mode Hub5x Hello you clever bunch of enthusiasts!! After our usual annual swap of accounts to get the the best deals, an inconvenience in itself. We have hit a road block support won't help with. Internet bef...SolvedHow do we get the free boosters? Hi, we recently changed our subscription and was informed it includes free boosters. We have a 3 story home and the WiFi is not great in particular in the top bedroom. How do we request the 3 Free bo...SolvedRed light on router permanently on Hi - my router has started misbehaving today and now displays a permanent red light. I am still getting broadband but my download speed has reduced to almost half normal speed. I have tried all of th...Upstream power too high? I've been having connection drop-out issues for the past few months (~180 reconnects within the last month according to VM, though I only saw a drop 1-2 a day for 5-90 mins at a time). I'd been mostl...No internet Why can you not get a straight answer when you call CS. We lost Wi-fi and therefore TV, we were told it was a hardware issue and easily fixed, engineer advised not a hardware issue but a network cabl...Strange message on my hub 5 logs I had a problem with my internet connection some time ago, 11 months to be exact, high T3 and T4 timeouts and hub 5 rebooting itself to correct the faults. I had numerous engineers come out, had insi...Some devices can't connect to WiFi Lots of trouble with the WiFi the last few days. Some devices can't see the VM option on their WiFi list anymore. Some can see it, but can't connect. Some can connect but can't get an internet con...
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