Networking and WiFi

For queries with home networking and all things WiFi

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Miserable Packet Loss
I've been having persistent packet loss ever since getting on Virgin Media, thankfully I still have my old connection so I can show a comparison: Here is the old connection from Home Telecom: ...
VenTooth
2 hours ago Place Networking and WiFi
283Views
0likes
25Comments
Wifi Pods - how to order
Hello, I was wondering if you could help me please. I did the speed test and it shows that some areas of my house the speed is minimal. I spoke over the phone with VM and I was told that I could appl...
Chris_jamo
11 hours ago Place Networking and WiFi
14KViews
1like
77Comments
Order 2nd WiFi pod
I need to order a second WiFi pod as the signal to my home office is only 7mb/s Unable to order through the VM connect app. Could someone from customer service please assist
Silverfin84
11 hours ago Place Networking and WiFi
360Views
0likes
2Comments
Nightmare situation that’s been going on for months .
Over the last couple months our WiFi has been going out daily . We’ve have been having an engineer come out every 2/3 weeks and nothing seems to improve. All the drop outs have been related to T3 tim...
Bibby3
13 hours ago Place Networking and WiFi
Broadband
Hub 5
105Views
0likes
10Comments
cctv cannot be viewed remotely
I recently changed from BT to Virgin and can no longer view my cctv remotely, I can view it while I am in range of my hub but no further, HELP ! Please try not to be too technical in your answers IT...
Hangfire1
13 hours ago Place Networking and WiFi
42Views
0likes
4Comments
Digging up road?
Hi, I am a uni student trying to sort out my wifi for the next academic year. We were planning to go with Virgin for our wifi as we have used them in previous student properties and had 0 issue, HO...
emmzr
13 hours ago Place Networking and WiFi
Help!!
19Views
0likes
0Comments
Multiple Disconnections on a Daily Basis
Been getting a lot of random disconnections lately, my Hub 5 is in modem mode and when I called support they said I'd need to reset it fully back to router mode, before they can diagnose the problem....
pdagnall
15 hours ago Place Networking and WiFi
65Views
0likes
9Comments
Hub 5 password problem
Hello, I have been trying to access my new hub to change some settings but for the life of me, I cannot read what a certain character is on the bottom of the router. I have tried 8, e, and an a, all ...
Reddragonzz
15 hours ago Place Networking and WiFi
Broadband
Help
Hub 5
router
250Views
0likes
17Comments
Virgin Media Fibre Cable Damage – Ongoing Service Outage (11 days currently) and TERRIBLE Response
Our Virgin Media fibre cable was damaged by a third party on Friday 18th July 2025. It turns out that when it was originally installed, it had only been buried 3cm below the grass, making it extremel...
sunnyhoney
17 hours ago Place Networking and WiFi
ADMIN VM
chase up
customer support
failure
failure contact
136Views
0likes
8Comments
Recent contract change, WiFi pod needs to be returned but
Please let me know what I need to do to get this back to VM
sjp123
19 hours ago Place Networking and WiFi
20Views
0likes
1Comment

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