Recent DiscussionsHub 3 showing a permanent red light I’ve seen some posts about this and all refer to hardware issue with the hub. Our wifi has been a bit intermittent lately and the hub itself is warm to touch even though it seems to pass all diagnost...How do you convince Virgin there's a service outage rather than a fault with your router? So, unsurprisingly, our Internet access is down again. I'm shocked Virgin are allowed to trade when the service is so poor, but that's a longer term issue to resolve. As many villages will do we ha...Hub 5 stuck on DOCSIS 3.0 – Ranging Failures, High Upstream Power, DOCSIS 3.1 Not Engaging I’m having ongoing issues with my Virgin Media Gig1 connection. Although I’m using a Hub 5, the modem consistently fails to register on DOCSIS 3.1 and falls back to DOCSIS 3.0 after rebooting. This i...Intermittent Signal in Area I have been getting the message : Intermittent signal in your area We’re looking into it. Check back here after 20 hours, and if there’s still an issue we’ll help you book an engineer. this has ...Router Advice - Modem Mode? We have quite a busy house with three hardcore gamers, a lot of streaming and also a lot of wireless devices. While the SuperHub 5 and 1 Gig connection is holding up fine for the most part, I have n...Hub 4 TLS handshakes - ~5s delay Hub 4, firmware 01.04.092.07.16.EURO.PC20, in router mode. TLS handshakes are stalling for ~5s when the firewall is enabled - problem clears when firewall disabled. Have pinhole reset the hub multi...Need to move router The router is in an unsuitable location, one of my children's bedrooms, which the previous owner used as his office. Not only is it in the way of her stuff, she keeps her bedroom door closed, which p...DOnt Bother switching if you are in the SL6 Area I joined Virgin In February this year and i am glad i only have another 6 months to go, i should have listened to those in the area who said the service was shocking. To say i have had more outages ...No broadband 3rd day. Theres no Broadband in my area for 3 days now. Only info I get is constant delay on your status update. Started with 2h to be fixed, moved 2h, later moved to next day, delay by 3h again and again and...Had connection for 2 weeks, then dropped and now haven't had connection for over a month On 12th June around 4:30pm my hub 5x started flashing red so I did the basic troubleshooting (turn off, leave for 10 minutes, turn back on. Reset using button on bottom of router etc) but nothing wor...
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