Recent DiscussionsWifi+whatsapp+parental controls A few months ago we were “upgraded” to a Hub 5. Firstly, parental controls have failed. Private Browsing still allows inappropriate sites. I referred this to VM, failed. Using whatsapp on my iphone ...Hub4 2.4GHz band going down all the time. Hi, my Hub4 2.4Ghz band keeps losing the internet connection and I have to reboot the sodding thing all the time.? The 5GHz band is fine, but only my laptop is capable of connecting to that. That is...No broadband for 1 week I've had no broadband since Sunday 27 April and the eta for this to be fixed is Saturday 3rd May. How is this acceptable? Spoke on webchat yesterday where I was persistently told "not to worry" and ...New customer, constant disconnects I’ve been having issues with my Hub5. It randomly disconnects at night for 5 minutes intermittently for the past 3 days. My internet goes down for about 5 minutes, then returns, then goes down again....Need Help from Virgin Team Please! Hello, I continue to have issues. I think there's a problem with my Hub5 as a new customer. I can't play online games or stream at night, as internet usage seems to knock down my connectivity for a f...2000ms+ lag spikes every 6 minutes Hey, I'm having a frustrating issue where we get a huge lag spike every 6 minutes. Tried to have a chat with the Virgin Media help phoneline, who sent me a new router. Tried that with nothing else co...Really disappointed… Upgraded my package to 1gb broadband. Ever since then my broadband been running really poor. Don’t get above 300 an all devices. Had an engineer come out, said the signal was bad, changed the port an...Hub 5 and WiFi Pod (black) Ethernet Backhaul Having received a WiFi Pod and connected via ethernet how can I tell from vm connect app or the router if the Pod is connected to the router via ethernet or WiFi? Hub5, Netgear Orbi RBR50 Hi there, Prior to having a Hub5, we had IP cameras set up with port forwarding which allowed access away from home. We also have a VoIP phone (MagicJack) which was plugged into the Orbi RBR50 Route...bad experience of customer service I'm writing to express my frustration regarding the poor customer service I've experienced not only over the past few days but also consistently over the last couple of years. Each Time I've contact...
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