Recent DiscussionsBroadband is down for 6 days! Just wondering what is happening with VM that they cannot fix an issue for six days in W3 London area? Anybody else experiencing this? They keep promising to fix it every day and customer service wa...Packet loss Been getting terrible packet loss mostly in evenings last 6-10h then goes away. Coincides with poor upload speed ~1mbps (normally 100mbps) and upload modulation goes to 16, so indicative of noise on ...Am I being spied on by china? 😂 I have an unknown device connected to my WiFi 5x router, called "Shenzhen df:59:ec" and the pause button ain't working, of course, any ideas wth it is? NE34 Intermittent Loss For 3 Days My family and I work from home and cannot work due to this issue that's now into day 4. As you can imagine we're very frustrated and would like it fixed asap! Can anyone at VM give me any informa...Faults Department Hello I was given a number 0333 000 5925 by the retentions department to contact the faults department regarding ordering some WiFi pods. This number seems to be more for reporting faults outsid...Wifi Pods - how to order Hello, I was wondering if you could help me please. I did the speed test and it shows that some areas of my house the speed is minimal. I spoke over the phone with VM and I was told that I could appl...Wireless BT4600 landline Hello, I have a wireless BT4600 phone in my living room which I need to have there. I think it is using 2.4ghz to connect wirelessly to the phone hub. I recently upgraded my Virgin Media package and ...Solved5x Hub / Deco x20 Mesh Hi all, I have just had 500MB fibre installed and I've attached the hub to my existing x20 mesh network. Turned off wifi at the hub and turned Deco to Access Points. The first deco x20 (primary...Nest Offline in App I have the same problem, it was working fine on my old router 3, changed to a router 5 and this problem has started. I connected the nest to 2.4 wifi. Extend coax or fibre internally Hi Nathan_B, please can I request a DM to organise a similar activity for my property? Thanks.
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