Recent DiscussionsHub 5x, 2gig up/down - packet loss / latency / disconnects every 30 mins Hi, seems I am another victim of this disconnect and packet loss issue with 5x hub and 2gig fiber, which occurs every 30mins, which seems to be caused by 'RealSpeed' checking the speed of my connecti...Improve the WiFi signal around your home service checker Just done a service checker it flagged up you can improve your WiFi signal around your home broadband I don't think it needs it I need a new hub After a recent thunderstorm, I realised that all but one of the ethernet sockets on my Hub 3 are not working. I've restarted the Hub several times and reset it to factory settings after a full power ...5GHz channel keeps dropping Over the past few weeks, the 5 GHz keeps dropping connectivity with the internet. It’s happening at least once a day and it affects all devices. The 2.4 GHz is fine so I switch across and carry on as...Hub 3 and Smart Home devices To resolve issues with the strength of the signal in my flat, I purchased a TP-Link extender, and everything was fine, as I set its own SSID for smart home devices, primarily the weather station, as ...Can't click on update Hi, for the last month or two when I turn on my TV I get a message asking to do a system update. For some reason it won't let me click on update. Plus I'm losing connection every so often, very annoy...Gaming issues with hub5x Hello recently I have been having issues with my broadband connection and are a new customer, the issues I have include lag spikes in games, speeds dropping on on the router (which I have caught on s...Replacement old junction box and VM hub relocation Hi, I want to move my VM hub from the front sitting room to the hallway in order to get better wifi coverage throughout my house. Also, I want to get my very old ntl black junction box replaced with...Intermittent dropouts for past 2 months Hi, I've been having horrendous trouble with my broadband connection since easter. I've been monitoring it with PingPlotter pinging www.virginmedia.comand can see the 100% packet loss spiking over ...Moving router point Hello! I can see from other posts that it’s £25 to move the router point, please could a VM forum member contact me to arrange this (I’ve had no joy with calling customer services and see that staff...
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