Recent DiscussionsRouting Problems Since about 9:30am this morning I've been unable to access certain websites. Google, MSFT Services and others work fine, but things like Facebook/Messenger, most news sites, speedtest.net do not load...Moving router point Hello! I can see from other posts that it’s £25 to move the router point, please could a VM forum member contact me to arrange this (I’ve had no joy with calling customer services and see that staff...We haven't been able to access Disney+ in the new house We moved house 4 weeks ago and Virgin upgraded our router in the new house but package remains the same. We haven't been able to access Disney+ in the new house at all. Can't even access it on our ...SolvedDisney + failure on wifi Hello, Disney plus was working. Then it wasn't - 1026 error message on any device that tried to open the app / website connected to the wifi. My mobile phone app works fine when not connected to ...Hub 3 and Smart Home devices To resolve issues with the strength of the signal in my flat, I purchased a TP-Link extender, and everything was fine, as I set its own SSID for smart home devices, primarily the weather station, as ...Gaming issues with hub5x Hello recently I have been having issues with my broadband connection and are a new customer, the issues I have include lag spikes in games, speeds dropping on on the router (which I have caught on s...Packet loss Been getting terrible packet loss mostly in evenings last 6-10h then goes away. Coincides with poor upload speed ~1mbps (normally 100mbps) and upload modulation goes to 16, so indicative of noise on ...WiFi connection not staying connected Hello I am looking for some help. About two weeks ago I agreed to a contract renewal for gig2 (up from gig1) for £49 per month which I am happy with. However since I noticed it change in my acc...Local outage is leaving me without Internet for over 3 weeks TL;DR: My internet died after a local outage. Virgin Media sent an engineer who couldn't fix it. What followed was a week of chaos: being hung up on twice, promised callbacks that never happened, and...NE34 Intermittent Loss For 3 Days My family and I work from home and cannot work due to this issue that's now into day 4. As you can imagine we're very frustrated and would like it fixed asap! Can anyone at VM give me any informa...
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