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How do you convince Virgin there's a service outage rather than a fault with your router?
So, unsurprisingly, our Internet access is down again. I'm shocked Virgin are allowed to trade when the service is so poor, but that's a longer term issue to resolve. As many villages will do we ha...66Views2likes5CommentsHub 5 stuck on DOCSIS 3.0 – Ranging Failures, High Upstream Power, DOCSIS 3.1 Not Engaging
I’m having ongoing issues with my Virgin Media Gig1 connection. Although I’m using a Hub 5, the modem consistently fails to register on DOCSIS 3.1 and falls back to DOCSIS 3.0 after rebooting. This i...276Views0likes23CommentsHad connection for 2 weeks, then dropped and now haven't had connection for over a month
On 12th June around 4:30pm my hub 5x started flashing red so I did the basic troubleshooting (turn off, leave for 10 minutes, turn back on. Reset using button on bottom of router etc) but nothing wor...30Views0likes1Comment