Internet dropping + VOIP down after HUB 5X router update to version 7.8.3-2410.5
Since the router updated around 2:50am on 20/08/2025 I've been having random drops in connection. I thought it was just 1 app on my phone I was using being slow but the same is for my Sonos speaker and online gaming (PC over ethernet). eg sonos stops for a couple seconds and losing connection in games Prior to the update I had no issues and it occurs during non-peak times as well as peak, just now around 10 mins ago (3:00am). The "network log" doesn't log much detail and doesn't show anything related apart from me logging into the WAN interface and IPV6 address not available, I wont restart that thread lol. Also tried a router restart, no difference. VOIP has also been unavailable since the update. Confirmed in Hub 5x status home page and within network status. Wifi calling also doesnt show within my phone icons too. I've just started a quality monitor so will update later today if anything shows up Hub 5x 1 gig Symmetric - XGS-PON Anyone else noticed this issue and any VM staff able to look into it further? Thanks :)
