NEW PACKAGE - upstream channel missing
HI, so been with virgin since the 90's at multiple addresses, just phoned the diabolical phone number for help and got none and i think lies on recorded call. 2 days ago i renewed on live chat which is never a good idea. so we agreed on 1130 broadband only gig package all agreed, then i get the contract after the fact, which states it is a volt package, which i did not agree to i have transcripts it was for gig1, so im now worried as i have cancelled my o2 monthly sim not a phone deal just sim had it for years till the price got so high it was no longer viable with all the others now. Today they done the update to my router and disaster my upstream has only 1 3.0 docsis channel no 3.1 upstream at all, IP address in 200 miles away again. downstream is ok so i thought here we go again ill just cancel contract as have time, rang vm eventually got through the incredibly long options process, and asked to speak with retention's she said it was but i think it was over seas as it sounded very low and far away you know when its not local, i record all phone calls so no lies can be told and she assured me i do not need o2 sim so ok fine lets proceed, she was nice regardless, but dont know the technical so she transferred me to what i can only describe as a crazy person i tried to describe the issue with upstream he asked about my tv service which i haven't had for years, while making this weird noise over and over again i asked him to stop as i could not understand him without the clicking noises he was making, i asked politely does he know what i am referring too he said yes but did not know what i was talking about, then it went silent and eventually he hung up, he was not technical. Another thing i noticed is my new contract offer was deceptively inaccurate, it stated on my account im currently paying £49 odd when im paying £44.44 after the rises so my new carry on contract was offered as £49 odd i wasnt being charged that, they offered cheaper without my phone line so took that off was assued it wouldnt effect my router is this the cause of my upsteam channel only having 1 docsis 3.0? many thanks. HELP PLEASE. P.S why am i never sent an email about my contract finishing? luckily i checked or i would be losing money as usual. Can someone let me know how to upload modem stats please so it dont say your post contains invalid HTML etc it used to be so easy. [Mod - title edited for clarity]
