Feasibility of second modem setup
I currently have a VM package with Broadband, TV and Line Rental. I'm out of contract and I don't want the TV or Line Rental any more, but am wondering whether it's feasible that I can repurpose the coaxial cable that previously connected to the TV box, to connect to a second modem? I could then use that second modem as a more isolated setup for working from home. Is that possible? Secondly, in terms of acquiring said second modem, would I need to get one direct from VM or can I buy externally, and if the latter, are there any type/features/specs I need to be aware of from a compatibility perspective? I'm currently on a 500Mbps speed (contemplating upping to 1Gb anyway) and as a point of reference I think my current modem is a Hub 3.0. p.s. I'd probably prefer a combined modem-router for the second connection. If all that is possible I'll no doubt still need to explore whether I can drop the TV option in my package, but still use the 2 cables - so many things to think about! All advice greatly appreciated!No Internet and repair date is being pushed
I haven't had internet since Wednesday. The system keeps pushing back the date. I need internet for work and have no idea what is going on. First it was supposed to be fixed on the same day, then two days later and now a week later. I cannot reach any customer service support. What is going on?Hub 5 connection dropping?
Hey. I'm using a Hub 5 on a Gig1 connection, and have a weird issue. My connection will drop without warning, yet the status light on my hub will remain solid white. My phone (attached to the hub) will have a dialing tone yet I cannot successfully dial out or receive calls. I am able to address the hub's web interface and its network status reads "connected" etc. Occasionally it will come back on its own after a matter of hours, but usually I have to reboot or power-cycle the hub to get it to reconnect, after which it will work fine for a few hours. Rinse and repeat. Here's hoping someone can help shed some light on this most peculiar occurrence.Faulty pod
I have recently had VM fibre broadband installed with a Hub5x and two pods. Both pods worked fine for a time, but one of them now refuses to connect to the Hub. I have moved this pod to several locations, including in the same room as the Hub. When I restart the pod it goes through the start-up sequence (judging by the lights), but it get stuck on the pulsing white light. The VM Connect app shows both pods, but tells me the faulty one is offline ("We couldn't find your WiFi Pod") The Pod is plugged in and I have positioned it in a place where it should see the Hub. I'd be grateful for any advice as to next steps.Intermittent signal
Hi, I’m after a bit of advice. i have a hub 5, 1 gig connection. i use my van hub 5 as main box, but also use a deco mensh upstairs to boost signal. I haven’t had any problems with this setup for around 2 years, until now . i received a text and email last week from VM advising of a slow connection problem at my address. I followed the instructions, reset and restarted the hub, but problem remained. i phoned customer service, they also ran a reset restart test and booked an engineer visit. They arrived Monday 8th September. The engineer initially couldn’t see any problems. He said the hub was fine and that they rarely have faults, he has only ever had to replace 2?! The connection box inside the house was fine along with the connectors. He checked the box outside the house and said that one of the connectors was about 1mm shorter than he would normally make them and that he has replaced it as this was causing the issue. I asked why it would suddenly be an issue now when it has worked fine for past 2 years and nobody has been near the exterior box or could have bumped it. But he couldn’t really answer. Was advised to give it 40 mins to an hour to settle down again, but showed me his device and that the speed was back up to 1145. After a little pressure he agreed that he would log, when he got back on his van, that a technician who can access the exchange also visit and check things over. This would probably be in 48 hours and that they wouldn’t need access to the property. i check again about 4 hours later and the speed had dropped down to 91mb download speed again. i phoned customer service again on the 8th, the advisor was surprised an engineer had been out as the hub hadn’t been restarted in 4 days. They again ran test and I completed a reset / restart and a power off. Finally resulting in the speed returning to 1145. This remained the same when I check around 8pm on the 8th. Today, the 9th, I ran a quick speed test this afternoon to check all good, but speed back down to 91mb! I checked my online account and it was still showing, intermittent signal error . i phoned customer service again, but this time got a very unhelpful advisor. They insisted that a new engineer had to visit to check the cables, connectors and hub to determine the problem. I advised they did this yesterday and that the engineer had agreed to log a technician to look at the exchange. I gave the advisor the engineers ID number, but apparently that doesn’t help. After several repetitive explanations of the engineer had already done these checks, the issue must be external in the exchange they agreed that they had booked a technician for Monday 15th. They wouldn’t need access to the property and that I should receive an email or text when they have been. I haven’t received and communication confirming this from VM, is this normal? I have also logged back into my account tonight to check if the ”intermittent signal error “ is still showing, but now it just shows I need to book an engineer visit. am I going mad, I haven’t got any faith that this is going to be resolved or if the advisor even booked a technician. He originally told me, several times, that that wasn’t a checkbox on his system, he could only request an engineer house visit. It was only when he disappeared for a minute and then retuned saying he would book a technician to check the exchange. I’m just after any advice if anyone else has experience with similar problem and what my best route to take is? im sorry this post is so long, but if you made it to the end, thank you 😂😀
Broadband Crashing regularly early morning
My broadband is crashing on a regular basis early morning. It doesn't automatically reset after these crashes with the hub requiring a manual reset. A replacement hub provided by Virgin shows same symptoms. The hub is the Arris VMDG640. I have the Thinkbroadband BQM installed that shows the actual outage time. Grateful for any advice. LucksCritical error in Hub while in Modem Mode
Hub 5, set to modem mode. Mesh connected and works perfectly for hours. Sudden loss of wifi, unable to resolve until modem is turned off and on at wall. This will repeat twice within a short time frame, then return to functioning. The Hub has been replaced. Attaching logs below Timestamp Level Message 02-09-2025 14:48:16 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:ff:ce:fe:13:30;CMTS-MAC=00:01:5c:74:68:67;CM-QOS=1.1;CM-VER=3.1; 02-09-2025 14:48:19 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:ff:ce:fe:13:30;CMTS-MAC=00:01:5c:74:68:67;CM-QOS=1.1;CM-VER=3.1; 02-09-2025 14:48:23 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:ff:ce:fe:13:30;CMTS-MAC=00:01:5c:74:68:67;CM-QOS=1.1;CM-VER=3.1; 02-09-2025 14:48:28 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:48:28 critical 16 consecutive T3 timeouts while trying to range on upstream channel 2;… 02-09-2025 14:48:28 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;… 02-09-2025 14:49:53 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;… 02-09-2025 14:51:50 critical Cable Modem Reboot because of - HW or Power-On Reset 02-09-2025 14:51:52 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;… 02-09-2025 14:52:15 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:52:16 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:52:32 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;… 02-09-2025 14:52:33 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:52:34 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:52:34 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;… 02-09-2025 14:52:34 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;… 02-09-2025 14:52:34 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:53:17 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:53:41 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:54:29 critical 16 consecutive T3 timeouts while trying to range on upstream channel 0;… 02-09-2025 14:54:29 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;… 02-09-2025 14:54:29 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 15:05:46 critical Cable Modem Reboot because of - HW or Power-On Reset 02-09-2025 15:05:49 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;… 02-09-2025 15:05:56 notice Honoring MDD; IP provisioning mode = IPv4 02-09-2025 15:05:59 warning DHCP WARNING - Non-critical field invalid in response;… 02-09-2025 15:06:01 notice TLV-11 - unrecognized OID;… 02-09-2025 15:06:05 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;… 02-09-2025 15:06:14 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;… 02-09-2025 15:06:19 notice REGISTRATION COMPLETE - Waiting for Operational statusNo internet for several days. 5x solid red cw8 postcode.
Going round in circles following the idiot (literally in my case) guide. Yes I know the internet is broken. Yes it is powered on and all the connections are the same. Removed all and plugged back per the guides and a solid red persists. I can’t for the life of me get through to the call centre, what is going on? Been down since 29/8 later on in the day I think. how do I report this?
