Virgin media boradband available next door but not connected to new property
Hi, I am planning to move to new house by mid march 2025. It's a new build house but there are no vergin media broadband cable connected to the property. I have enquired to near by houses even the next door has virgin media broadband which means virgin is servicing that area and the new property just need to be connected. With this regard I spoke to the developer/builder as well and they informed me that they have ducts and other things ready for virgin to provide connection inside the new house, so accordingly I called your move team but looks like they are telling that the area is not serviceable which is far from the reality. Being a customer of virgin media for last couple of years I could like to continue to have same service in the new property as well. Hence seeking out help here if anyone from virgin could help me here would be great116Views0likes8CommentsIssues After Moving Home — Blocked Websites, Account Not Updating & WiFi Boosters
I’ve been a Virgin Media customer for over two years, and I recently moved home. Unfortunately, the setup process has been a complete disaster, and I am struggling to get proper support. After numerous calls and chat sessions lasting over an hour each, I finally managed to get a technician to install my internet. While the internet connection itself is working, I am facing multiple issues: Blocked Websites — Several websites are inaccessible, and I need Virgin Media to unblock them. This wasn’t an issue at my previous address, and I’ve tried to check my Web Safe settings, but I still cannot unblock them myself. Account Not Updating — My Virgin Media online account still reflects my old account number, address, and post code instead of the new details. I have no way of managing my services properly. Spotty WiFi & Boosters — My connection is unreliable in certain areas of my home. I was told I had access to WiFi boosters, but I have no idea if they’ve been ordered, when they’re coming, or how to track them. I spent another hour on the phone this morning, only to be told I would be contacted in a few days — but with no clear guidance on what to expect next. Can someone from Virgin Media assist me in getting this resolved? Specifically: — How can I get Virgin Media to unblock these websites? I am unable to do this on my own. — How can I ensure my online account updates to reflect my new address and account number? — How can I confirm whether my WiFi boosters have been ordered and when I should expect them? I’d appreciate any help or advice from the community or Virgin Media representatives. Thanks in advance!28Views0likes2Comments