Cancelled engineer visit and lying about the service
So my broadband has been out since yesterday, the Hub3 is showing the WiFi light on green and the status bar flashing green. I arranged an engineer. Got an email just now saying they've cancelled the engineer because it's a fault in the area, then an email to say it should be working now - and it isn't. And now I have to wait longer for an engineer. Thanks for lying to me Virgin.Ps5 + Virgin issues
For the last 2 days I’ve been having issues with my Virgin broadband and my ps5, all speed checks etc come back fine but whenever a game needs to request data from a server or connect to a server there is connectivity issues which either fails or takes forever. Ive tried contacting Virgin who says there is an issue with an error saying “Hub levels out of spec - engineer required” but I’ve now seen multiple posts on Reddit all have issues and the only thing in common is Virgin broadband. I have tried everything i can think of so any suggestions would be appreciated. tried a reset, modem mode, turning off smart channel, trying a guest network, port forwarding, wired, wireless, messing with settings on the router itself but it works perfectly fine on my hotspot so i know this is a virgin issue with ps5sIntermittent broadband for 2 days
I had "essential improvements to our network in my area" on Friday, had intermittent connection issues since. I've been through the usual routes of contacting the so called helpline and the online chat, both of which were pretty much useless. Any way to actually speak to somebody who can do something useful?Joined VM - old broadband provider (Now) saying switch is still in progress
Hi all, I joined Virgin Media recently, and the service was installed on April 16th. When I ordered the VM package, I received an email from my then broadband provider (Now Broadband) saying that Virgin Media had notified them that I was switching, and that Now broadband would be disconnected on the 16th. The Virgin Media installation went well, however I never received any communication from Now on the 16th to say that their broadband had disconnected. Fast forward to today, and the Now broadband is still live. I phoned Now to cancel, and was told that it's still showing as "switch in progress" on their systems, so they can't cancel my broadband with them. How do I resolve this? Presumably Virgin Media have to inform Now that the switch is completed? How can I ensure that this gets done so that I don't continue to be billed by Now?Paid £160 for broadband. received no confirmation or device
I paid for a broadband package and straight after the payment went through the Virgin Media site crashed. They took my money and have yet to give me any kind of confirmation. after speaking to the bot, it told me nothing has been ordered to my address. I have checked and it was 100% the Virgin website no scams. I retried ordering today and THE SAME THING HAPPENS. I am now £160 out of pocket with Virgin media seeming rubbing their hands together. I cannot actually speak to someone as i don’t have a Virgin Media phone number or account number so have no way of solving my issueVolt applied for O2, nothing from VM as yet
Hi Virgin Media Team, I have been a long-time member of Virgin Media, so when my mobile phone contract was up for renewal in March, I switched to O2 to take advantage of the Volt upgrades offer, and combine my services. My data benefits were applied to the O2 account fairly quicky (within the 2 week suggested timeline), but its now over a month later, and I have still not heard anything from Virgin Media about the Broadband boost. Would someone be able to review my account and advise when this will be activated please? Many thanks,Network speed
Good evening everyone! I have just signed a new contract with Virgin Media and currently awaiting for my appointment on the 29th. I mainly picked VM as I am already an O2 customer and wanted to take advantage of the Volt benefits. I have noticed however that the O2 signal in my new flat is awful! Super slow and non existent. Should I be worried about my future broadband as well? Thank you!Unstable connection
Hi I’m getting in touch about a broadband issue that’s been going on for about six months now, and I’d really appreciate your help sorting it out. I’m on 1 Gbps with Hub 5 and every time I use the Ookla Speedtest app, the connection status circle shows yellow, warning me that the connection might be unstable. Alongside this, I’m also experiencing significant issues while gaming, such as unplayable lag spikes, which have made the experience incredibly frustrating. I’ve tried resetting the hub completely, as well as power cycling everything connected to it, but nothing seems to fix the problem. Back in December, I had an engineer visit to address this issue. We replaced the router during that visit, but unfortunately, the problem still persists. I’ve also tried running speed tests on other networks and even Virgin Media broadband at my family’s house, and none of them showed the same warning. So, it seems like there’s something specific to my setup or connection causing the issue.