Switched From Sky But Still Charged For Both
When I switched from Sky in The summer I was told Virgin would inform SKY of my change of broadband but I had to tell them myself about the change of TV. I have just had a call from SKY saying they had not been informed by Virgin and so I have done so. This means that I have been double charged for 2 months for my broadband service. Who do I speak to to get this refunded. My understanding is that via the Ofcom ‘One Touch Switch’ process, Virgin are obligated to inform SKY about my switch. https://www.ofcom.org.uk/phones-and-broadband/switching-provider/easier-than-ever-to-switchIntermittent WIFI & Poor Communication from VM
Bit of a long one here but just for context, this is a problem that's been going on for a few weeks now. There's been some construction area in Wolverhampton with the roadworks and improving road conditions etc so to be expected there were some notices sent out that there is an outage in the area and that it will be fixed within a few days. A few days pass and then the same message gets sent out (I asked for updates of the outage via text Outage ID: F012035342) that the engineers are on the case and it will take a few more days. This constant recycling of messages keep occurring and I get a little fed up and contact them via live chat as well as landline to just ask for some communication regarding the issue. I am totally reasonable that from time to time, there will be a drop in service and intermittent signals will happen every now and then, it just common sense. But when a fix is scheduled and that date keeps getting pushed back and back without any information regarding why it keeps getting delayed or what the problem is, that's where the annoyance starts to happen. As expected, they just say they there is an outage and that they don't have the information regarding what the issue is but that it is actively being investigated and worked on. So at this point it's just a waiting game, but then one day a text message occurs that the outage will be fixed today (23rd October). I thought this was strange as the latest update was that it will be fixed on the 27th. Anyways, the problem wasn't fixed and I was still having very intermittent connection throughout the day, losing connection to video calls, various apps, getting kicked out of games etc. I complained again to VM and they ensured that the outage was fixed and that an engineer would have to be sent to my home to solve any issues on my end. The engineer arrived today (27th Oct) and basically told us straight away that the issues are to do with a network card on the VM Server side of things and that it's very unlikely that anything is wrong with the household setup. He had a look anyway, and indeed verified that there was nothing wrong on our end and that various different WV postcodes around Wolverhampton that are connected to this problematic network card are all experiencing the same issues and that the engineers keep getting sent out to these houses even though there's nothing wrong on the house end of things. As soon as they randomly updated that the outage would be fixed on the 23rd, I knew something weird was up. I don't know whether its to avoid compensation fees for the intermittent service or if they are trying to paint it as if its something wrong with the customers broadband setup rather than their own, but I thought the accountability and lack of communication from VM is really poor. I contacted them again via live chat and they said they have raised a complaint and that a complaint manager will be in contact with me soon as well as they asked me to raise the issue here on the VM Community so the "Senior Management could have a further look into any area issues", so here I am. Would be interested to see if anyone else in this community is also having these similar issues, especially if you have a WV postcodeRemote Desktop Error 0x204 on Virgin WiFi
Hi there, As the title suggests, I'm getting this error message: 0x204 from Remote Desktop. It's only happening when we are connected to our VM WiFi. It's just started recently and has worked fine for about 2 years prior to this. I've tried connected to RDP through a desktop PC and a Laptop, both producing the error message and both working when we swap to a mobile hotspot. I've gone through about every firewall setting I can find through advice online and disabled/enabled countless settings but no luck. I tried the VM phone helpline too which was useless as they were just sending me in circles, handing off the call to other agents. Has anybody faced this issue with VM WiFi and had a fix? Remote desktop is vital for our jobs and it is currently only working on a mobile hotspot (any we don't have endless data). Really don't want to have to switch provider just for one app but it's vital.Possible hub issue?
Hi. I have Hub5x which is now about 2 years old. Recently I started having issues with some streaming services. YT and Spotify works fine but I can't listen to any internet radio. When I do online check it tells me it can't connect to my equipment. I'm assuming that is not normal?
Never ending fault!
Fault ref: F011978110 Been going for nearly 7 weeks now, they just keep pushing the date back further and further. CB8 postcode. WiFi intermittent, keeps cutting me out of Teams calls all day at home. I've complained about it twice via WhatsApp, with no resolve. What is this fault? There's no information about it other than it's a fault. I'm at my wits end with it now, just renewed my contract with Virgin before this happened, wish I hadn't now!Perpetual Broadband Issues
I decided to switch to Virgin Media Broadband last year. They had just installed fibre in my area and came offering a great Black Friday deal. I took some time to think about it and went ahead. Unfortunately it’s something I’ve been regretting ever since. After a short time, my internet started to drop out at the same time every day. It would go off for around an hour or so. It became a predictable pattern, and so I decided to contact Virgin Media. A technician was sent out, they checked over everything, cleaned the cables and so on. Everything should be OK. It wasn’t OK, the problem was still happening. So, again, I got in contact with Virgin Media. Another engineer was sent out; this time they discovered that my neighbours connection was dropping at the same time as mine. The problem was somewhere further down the line and a separate team would have to look at it. Weeks go by and nothing happened, so I got in contact with Virgin Media again. At this point I was super frustrated because I couldn’t seem to get the agent to understand that I’d already had someone come out and that the problem was further down the line. They insisted on asking me basic questions about my set up and sending “strong signals” that should fix it. I decided to complain; after which they did send a team out to fix the problem. The fix lasted for a week or so before the connection started dropping again. I have since had three more engineers out. Cables replaced, cables cleaned. One of the engineers checked our neighbours connection again and found that theirs is still dropping out at the same time as mine. Another fault was found and supposedly fixed. Except the very next day, the same problem, my connection dropping predictably, multiple times a day. At this point I have no idea what to do. It’s affecting my work and my leisure time. I asked at what point I can be let out of my contract due to their inability to provide me with a stable connection. I was told that if the engineer thinks it’s unfixable they will put a note on my account. But they always think they've fixed it. Ahh dear. Honestly wish I’d never switched, it’s done nothing but add extra stress and frustration to my life. What do I do?cable too short
Hi Ive just received my home start broadband set up kit, its with a HUB 3.0 the 3Meter coax cable is too short, I need a 5m cable to reach properly (I have an 8ft arched window between the cable socket outlet and the mains plug over the other side where the hub will be connected and stand) I can connect the 3M cable but its hanging in mid air in the middle of the window. Placing HUB on floor on carpet is not safe and gets in the way of curtains etc Can you send out a 5m cable please? I'll happily send the £M one back. Thank you ILatency spikes/dropped packets, at wits end!
Been using my M500 broadband line for a few years now and never had problems with Virgin Media, until two weeks ago. I started getting random latency spikes that's deeply affecting work calls and gaming. Engineer came around on Saturday and says everything is "fine" on my line, even replaced my Hub 3 router with a brand new one - after he left, I continued to monitor and test for a few hours, but sadly same issue persists! I've set up a BQM (I showed the engineer this, but didn't seem phased) Here is my line with the BQM from ThinkBroadband (post the new Hub 3 as the graph looked the same pre-new Hub 3), you can clearly see the dropped packets - Clearly there is something very wrong with my line, please can anyone help!?
