I can't access my 'Online Security' on the 'Account Settings' page
I need to access my online security settings however I just keep getting the same error message. "Oops, looks like something's gone wrong on our side. Please try again" I have tried on multiple web browsers on my pc and mobile. I have also tried on the virgin app and the same error occurs. https://www.virginmedia.com/myvmo2/account-settings/security - This is the page I have been trying to access but can't. Please get it sorted.New package not showing in account
Hello. Reading around, this seems to be a recurring problem for people. We signed up for a broadband package, but for various reasons we ended up cancelling within the 14 days cool-off. We subsequently purchased a new broadband package. Our problem is that when I log into our My Virgin Media account it only shows the old (cancelled) package, not the new one. That means we can't view bills, update settings, etc. The account number shown in the Account Settings page is the old one. Can we have our My Virgin Media account updated to show the new package? Thank you.Virgin Media is not helping
So I have been having intermittent Internet issues for almost 2 months now, and Virgin Media doesn't want to help. Each time I speak to one of their agents, they don't keep their promises and instead of actually resolving the issue, they send an engineer who either won't turn up because they know they don't have access to the roof or say the same thing "There is no issue in your apartment, the issue is on the roof but IRS (never heard of them) won't grant permission." I live in a flat and the engineer requires access to the roof to resolve this issue but for some reason Virgin isn't contacting the person in charge. They randomly close complaints, won't tell me which department actually deals with someone contacting the Council for the roof access. They constantly lie stating that they did contact the person in charge of roof access (IRS), but the actual person who works for the council says otherwise. I have requested a deadlock letter but I do not want to continue with that route if it can be helped. At this point, I am not sure what to do. Thanks.
O2 price rise
Hi, I am a Volt customer. Have had the email from O2 about their price rise from April next year. Will go from an extra £1.80 to £2.50 a month. If I leave O2 what are the implications for the Virgin side of it? I have heard you keep the boosted broadband (but no idea how long for) but have also heard that although that might be the case the cost of the broadband might go up to account for leaving O2. In which case it might be down to whether the O2 rise is less than the potential Virgin broadband rise!Red light on wall connection and flashing red light on hub5
I had my virgin broadband installed on Monday 10th November- 15th November I have lost all WiFi connectivity. Have tried rebooting to no avail. What is going on and how can there be service issues already!!! Need this fixed ASAP as I work from home and need internet£50 voucher???
I signed up using your student deal and supposed to receive a £50 just eat voucher?? Services have been active since the start of October and i haven’t received anything??? My partner was previously a virgin customer, we left and used another provider for a few years and i have signed up again and im disappointed in not receiving it :(X2 wifi pods have stopped working
Hi my wifi pods have stopped working. I have one that helps my doorbell and another upstairs. It seems strange that both have stopped working at same time. Had them for years. Ive tried restarting them and following the set up guide but thats not much you do, the white ones are pug and play. Has virgin cancelled the pods on my package?