Sam knows real speed
Hello, I can't seem to get the sam knows real speed to work at all! My PC is connected to the modem through ethernet cable and I keep getting this. Reason I'm doing this is because I have a 1GB package and other speed test sites shows I'm only getting half... virgin won't accept other speed test websites and to use this website. Please any advice on how to fix this is appreciated!Broadband Fault SW16
Has anyone else had broadband issues in SW16 where the fault status mentioned it will take a week to fix and no other information on this. I’ve been out of internet for 3 days now with no way of contacting virgin media for feedback. They mentioned ‘intermittent’ internet yet we have none at all. Any advice on how to get this fixed? As well as getting my money back?Internet Never Worked Since Installation – Now Being Charged
Hi all, Looking for some advice or help here. I had Virgin Media installed nearly two months ago, but the internet has never worked since day one. I’ve contacted support several times via phone and live chat, and even had a second engineer visit. He said he escalated the issue to the IT department and would follow up, but I’ve never heard back. Now, despite having no working service, I’ve received a bill for the first month. I’ve tried raising this through the complaints form and over the phone, but so far I’ve had no real resolution. I’ve also reached out to the original engineer who installed it, but I’m not sure what else I can do at this point.VM broadband installation location - no power source
The Virgin Media service has recently been activated in my area and I am considering switching to the VM broadband-only service. I assume that the VM service to my property would follow the same route/duct as the BT/phone line and terminate close to the existing BT master socket. My property does not have a power source in the hallway where the BT master socket is located. There is nothing plugged directly into the master socket. My current hub/router is located on the other side of my property (in the living room) and connected via an internal phone socket extension that was fitted within the stud wall when the property was built. I also have several ethernet cables to this location, two of which connect to Ubiquiti UniFi WiFi access points via a switch (I don't use the ISP's hub Wi-Fi). This is where I would need the VM hub/router to be positioned. Will VM be able to install their service in a completely different location to the BT master socket location? If so, I assume this would involve running a cable around the outside of my property, which may not be aesthetically pleasing. Thanks in advance for any advice and guidance.Cancelled engineer visit and lying about the service
So my broadband has been out since yesterday, the Hub3 is showing the WiFi light on green and the status bar flashing green. I arranged an engineer. Got an email just now saying they've cancelled the engineer because it's a fault in the area, then an email to say it should be working now - and it isn't. And now I have to wait longer for an engineer. Thanks for lying to me Virgin.Ps5 + Virgin issues
For the last 2 days I’ve been having issues with my Virgin broadband and my ps5, all speed checks etc come back fine but whenever a game needs to request data from a server or connect to a server there is connectivity issues which either fails or takes forever. Ive tried contacting Virgin who says there is an issue with an error saying “Hub levels out of spec - engineer required” but I’ve now seen multiple posts on Reddit all have issues and the only thing in common is Virgin broadband. I have tried everything i can think of so any suggestions would be appreciated. tried a reset, modem mode, turning off smart channel, trying a guest network, port forwarding, wired, wireless, messing with settings on the router itself but it works perfectly fine on my hotspot so i know this is a virgin issue with ps5sIntermittent broadband for 2 days
I had "essential improvements to our network in my area" on Friday, had intermittent connection issues since. I've been through the usual routes of contacting the so called helpline and the online chat, both of which were pretty much useless. Any way to actually speak to somebody who can do something useful?Joined VM - old broadband provider (Now) saying switch is still in progress
Hi all, I joined Virgin Media recently, and the service was installed on April 16th. When I ordered the VM package, I received an email from my then broadband provider (Now Broadband) saying that Virgin Media had notified them that I was switching, and that Now broadband would be disconnected on the 16th. The Virgin Media installation went well, however I never received any communication from Now on the 16th to say that their broadband had disconnected. Fast forward to today, and the Now broadband is still live. I phoned Now to cancel, and was told that it's still showing as "switch in progress" on their systems, so they can't cancel my broadband with them. How do I resolve this? Presumably Virgin Media have to inform Now that the switch is completed? How can I ensure that this gets done so that I don't continue to be billed by Now?
