Cable repull but no shows
Counsel roadworks was happening when this all started a few days ago there where drilling and my internet stopped working I did all the test even had a engineer come to the house to check inside and he even confirmed the cable has been cut. Now after the few days I'm waiting each day as I'm told a engineer is coming to do a cable repull but I'm waiting and watching with no show engineer each day no updates just left in the dark. Having to call customer service use what little data I have to get though the checks only for them to submit the form to the sub contractors for a rebook that doesn't show or contact me. I'm disable with a heart condition my tracker needs internet to alert emergency service if something where to happen I have also lost work from this as I'm commission based. This has left me very upset and angryFree Toshiba TV or £145 bill credit help
Pretty much as the title says. I signed up on Saturday 9th august. I chose the Toshiba tv, but when I’ve received the pre contract info - my broadband and tv package is listed but no mention of the offer in the paperwork. I’ve received the e billing email so I’ve signed up for the online account, and again can’t see any mention of the Toshiba tv anywhere. this is pretty much the only reason I signed up to virgin media,I was going to sign up elsewhere so I want to make sure it is all ok before I fully proceed with installation Is anyone able to check my account please? Thanks£35 activation fee is a bit excessive for an existing customer.
I was considering transferring my SIM to o2 Via a Volt Package that would also upgrade my BBI from 500mb to 1gb with a new 24 month contract, and having both services on the same bill however an 'activation fee' of £35 is unreasonable and a deal breaker. considering I'm an existing customer and its a basically a clerical update to my account, with me doing any manual installation locally with existing infrastructure/equipment, I understand equipment needs to be sent to support the 1gb speed, this should be at max a £10 shipping fee max, not £35? how is this justified. £35 negates any saving I would have made when changing mobile provider over a 2 year period and is a deal breaker unfortunately :( I get access to corporate discounts, yet anything to do with VirginMedia requires 'New Customers Only' I can't help but feel like a second class customer at times. Unless this fee is waived/credited as part of any upgrade, I will need to seriously consider another provider when my contract is served, as my requirements are changing and I don't feel like I a valued customer being charged £35 to update my account.Nightmare situation that’s been going on for months .
Over the last couple months our WiFi has been going out daily . We’ve have been having an engineer come out every 2/3 weeks and nothing seems to improve. All the drop outs have been related to T3 timeouts. Last night we had 60+ in a space of half a hour . We have had multiple normal & senior technicians and they all seem to say the same thing “I replaced some wires” at this point I’m not sure what to do . Any help is appreciated. This originally started 5+ months ago . In addition our software got downgraded from V5.1 to V4.1 this seemed to lower the drop outs but we still get Atleast once a day . This happens to every devices wired or not .
Dreaded Red Light On Hub. Useless Phone support.
I've had the dreaded constant red light on the Superhub 3 I have had for some years for at least two weeks. It may have been longer. After reading the advice given here I have tried all the possible solutions numerous times - 3 pinhole resets and even leaving the hub unplugged for an hour or so before restarting. Nothing removes the constant red light. I have experienced a couple of episodes of poor internet speeds and a brief outage - as low as 70 mbps on my Volt 500 package - but these have been intermittent. It was actually an episode of low speeds that caused me to notice the red light and read the forum threads on the issue in the first place. These threads have all resulted in the same advice from members and mods that the light indicates a potential overheating fault and the device needs to be replaced. I have spent a frustrating three or four days attempting to get this resolved over the phone, repeatedly being cut off mid-call. I have just ended a long call with a Virgin media telephone CS assistant - the third one I have called today, with the first call being made about four hours ago. They advised me that since their remote diagnostics show no issue with my connection that they cannot replace the hub. Unless the contradictory advice given numerous times on this forum is nonsense this is very alarming. I don't see how Virgin can rule out a potentially dangerous overheating fault simply by conducting remote diagnostics and then provide me with no alternative explanation for the sudden appearance of the constant red light. There must be a reason it has suddenly appeared and if there is any possibility it indicates a potential overheating issue how is this refusal to address the issue or explain why it has occurred supposed to leave me with any peace of mind? I am now faced with the prospect of unplugging my hub at night, or whenever I leave the room for any length of time just to achieve some degree of reassurance. As I explained I have carried out a pinhole reset three time and left the hub unplugged for a long time. There is no issue with ventilation. It has been in the same location for as long as I have had it - as I recall I received a Superhub 3 soon after they were first rolled out. Any advice will be gratefully received![Solution] to VM linking problem
This worked for me. Go to Bing Search (yes, it has to be Bing), and search for 'Virgin Media Register', and look for the first non sponsored result, which should be titled 'Register My Virgin Media Account' follow that which manages to stay on the original Virgin Media Registration page. Setup your virgin media account there. Once that is setup try and go to the normal login which takes you back to the VirginMediaO2 linking thing, and set up/link again. Credits to JSladenVirgin accounts linking
Hi, I’m a new customer to virgin and have purchased the broadband for my new apartment that I’m moving into. the trouble I’m having is creating my virgin media account, everytime I hit register it brings me to the linking with o2 screen. I put in the details from the welcome email but it doesn’t work. Making me think I don’t actually have an account yet. I made the purchase two days ago and the broadband is due to be delivered tomorrow. Do I need to wait for the broadband to arrive and be installed to create (or link?) the accounts or am I just stuck in a loop?Verification email doesn’t arrive
Hi, I’m a new customer. I’ve downloaded two apps: My Virgin Media and VM Connect. When I sign into these apps for the first time, they direct me to the VM website. I entered my email and pw and it said a verification was sent. However it didn’t came. I tried a number of times and checked junk folders, nothing. I’m just stuck at the log in. Has anyone experieced the same? If VM agents are here, could you please help? FYI, I’m using Gmail.Connect App Can’t Find Hub 5
I recently switched over from Sky; I self-installed my Hub 5 about three weeks ago. The broadband works fine. However, whenever Iog onto the VM Connect App, it is unable to find my hub. I have been through the loop of installing the Hub over and over again. I’ve deleted the app and re-installed it, turned the Hub off and on again, checked that no VPN is running, turned off the Private Relay on my iPhone, turned off WiFi assist, updated my phone’s software, but still get the same results. I wanted to run the Home Scan function, as my signal is weak in parts of the house. Also wanted to see what the app actually does, as it’s currently just using up storage space for no reason. Any help would be greatly appreciated!
