Completely Dead Router
Please can an agent help me, I am aware that there is a service issue in the area until the 8th of this month and have already rung in. My problem is that I came home from work, my surge protector/extension lead had died and, when replaced, so had my router. By dead I mean there is no longer any lights on the router at all, as if the fuse has blown. It's not attempting to find service , it doesn't have a white, green or red light, it doesn't have any lit up or blinking icons, it is just dead. The woman on the phone has told me that until the area is fixed as this is surely the issue, they can't do anything, but the problem is, I have a week off this week, I have had to pay £20 for EE's hotspot for 5 days, and sending a replacement router now would mean working Internet as soon as it's fixed in the area, as all my neighbours still have their routers showing, meaning mine is well and truly dead. Making me suffer until the 8th, to then wait 3 days for a new router seems counter productive. There are at least 3 virgin routers running with service within the 6 houses around me. So either it needs a new plug or it needs a new box because they all have a running service, whether intermittent or not. I really dont want to spend a whole week this week running on 1mb download speed.78Views0likes8CommentsReturning TiVo 1TB Box
We have been asked to return a box which must be more than 5 years+ old and which we no longer have and have never used at a charge of £90. A quick search on the VM website informs me that these were phased out and no longer offered to new customers. Does anyone else have experience of this?36Views0likes2CommentsReceiving letters addressed to someone who has never lived at this address
Hello, Please can someone from Virgin Media help me? My mother-in-law recently came to stay with us while she waits to move into her new house. She temporarily transferred her Virgin Media account to our address while she moved, because she didn't want to pay a cancellation fee. Upon doing so, she was told that we had previously had Virgin Media at this address, which is incorrect as the previous owner was an elderly man with dementia who didn't have any form of internet at all. BT had to come and install internet access from scratch when we moved in 3 years ago. My MIL has now cancelled her account altogether as it turns out Virgin Media doesn't have coverage at her new address. We have now received several letters and parcels for someone named Steven Andrews, who has to my knowledge never lived at our address, saying that he needs to return his Virgin Media kit or pay a £40 fine. It also says his details may be passed onto a Debt Recovery Agency. I don't want bailiffs turning up at my house thanks! Please can we get this sorted? I don't know how else to contact you as there is no email address or phone number anywhere, and the web chat doesn't work if you have a complex query! Thanks - ChloeOrdering a WiFi pod
Hi, am I able to receive a WiFi pod? I have run a speed test inside my property and speeds are perfect, but I have an outbuilding and the speeds are just not strong enough, I have 1gb broadband, but only reaching 40-50mbs about 8 feet away inside my outbuilding54Views0likes6CommentsPlease help me !
Hi every one ,i have been trying to access my account of a few calls to virgin but it keeps failling because i cant pass the security screening preamble even though we can agree on the address postcode account number and bb code ,i am desparate as i have come across hard times as a family and wish to downgrade to social tarif or change my provider to a cheaper deal but i cant get past the initial screening on the phone or internet portals. I an Austistic and also a Type one diabetic in my late fiftees ,i struggle with memory issues hence my quandary with virgin and i can not see a way round it ,i simply can not remeber certain bits of relavant information to get past the security and they wont let me progress with a simple plan change ,There is not even a contact email address to explain to them why i need to access my account and change the tarif either so i feel i have no where to go to try and get this resolved before they try and take another payment and go down that route of recovery and such ,i have emailed the ombudsman about this but i am reaching out to you the community and virgin for a simple resolve ,i know the security is set up to pprevent fraud but i am not trying to do anything bad other than do some account housework to save my out od contract account from being a financial issue,Solved30Views0likes3CommentsHow to book engineer visit.
Hi all, I recently moved into a new flat which I knew had VM previously, so I thought it would be easy for us to get it again. When our hub 3 was delivered last week I realised the wires on the box in our flat had been cut. I spoke to an agent through the chatbot who told me he had booked me an appointment for 8am to 1pm today (thursday 25 sept), but an engineer never came and My VM shows no evidence of the visit even being booked. I have spent the past week going in circles between 0345 454 111, 0800 052 1734, the chatbot and the website and each just sends me from one to another. My flatmate and I have both had to pay for extra data due to working from home. If anyone has any idea how I can speak to a real person and be able to book an engineer to replace the cut wires ASAP I would be very greatful. Thank youA weird one: no online radio
Hi all. I have a really weird issue. Since maybe 2 months ago I am unable to listen to any online radio. Doesn't matter if its an app on my phone or website on my PC or any of my Google devices. It starts playing and after a 1-2 minutes it starts to buffer and stays like that unless I restart the stream/app, then it plays for another 1-2 minutes. Youtube and Spotify work without issues. The only solution I have is to use VPN on my PC but that doesn't help with my Google devices. Does anyone have any suggestions? I'm on 1Gig connection with Hub5 Thanks35Views0likes1Comment