Atom restart failure
Hi hub 3, I keep getting frequent disconnects which aligns to green WiFi light flashing. Running the test I get "intermittent issues reported" but then they resolve. looking at logs I have a lot of these around the time of the disconnections; "NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism" What is the next step? A replacement or router upgrade? I'm on a 350mb service. ThanksPrivate Road but Checker says we can get 1G Full Fibre - I'm sceptical, how to check 100%?
Hi, I live in a short private road (X on the first pic) to a telephone pole (Y, about 50m from the closes public road) and am the last of 8 houses (Z, a further 12m or so) served by the pole and good old copper wire. This is sufficient for 65mbps part fibre. All of the house on the main road have access to full fibre. The checker and a sales person in chat has confirmed their service is available to me but I am wary of this as I have read here (and sadly had experience with) the lack of comms between departments. I do not want to place an order just to find out on the day that it's the same speed I can get with my existing part fibre connection. If I can get 1Gbit I'll sign up. I count 8 lines for 8 houses so I guess there is an underground main cable back to the network? Is it possible that VM will use a cable via the pole in our road? How do I request someone to come and check this personally? I would have signed up ages ago had this been clearer but am coming to the end of my PlusNet contract and while I cannot fault their service, this speed (specifically upload) is just lacking. Wayleave is a possibility as I now know for certain who owns the length of the road (a business situated the furthest to the right on this map). ThanksCritical error in Hub while in Modem Mode
Hub 5, set to modem mode. Mesh connected and works perfectly for hours. Sudden loss of wifi, unable to resolve until modem is turned off and on at wall. This will repeat twice within a short time frame, then return to functioning. The Hub has been replaced. Attaching logs below Timestamp Level Message 02-09-2025 14:48:16 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:ff:ce:fe:13:30;CMTS-MAC=00:01:5c:74:68:67;CM-QOS=1.1;CM-VER=3.1; 02-09-2025 14:48:19 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:ff:ce:fe:13:30;CMTS-MAC=00:01:5c:74:68:67;CM-QOS=1.1;CM-VER=3.1; 02-09-2025 14:48:23 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=6c:ff:ce:fe:13:30;CMTS-MAC=00:01:5c:74:68:67;CM-QOS=1.1;CM-VER=3.1; 02-09-2025 14:48:28 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:48:28 critical 16 consecutive T3 timeouts while trying to range on upstream channel 2;… 02-09-2025 14:48:28 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;… 02-09-2025 14:49:53 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;… 02-09-2025 14:51:50 critical Cable Modem Reboot because of - HW or Power-On Reset 02-09-2025 14:51:52 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;… 02-09-2025 14:52:15 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:52:16 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:52:32 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;… 02-09-2025 14:52:33 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:52:34 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:52:34 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;… 02-09-2025 14:52:34 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;… 02-09-2025 14:52:34 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:53:17 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:53:41 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 14:54:29 critical 16 consecutive T3 timeouts while trying to range on upstream channel 0;… 02-09-2025 14:54:29 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;… 02-09-2025 14:54:29 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;… 02-09-2025 15:05:46 critical Cable Modem Reboot because of - HW or Power-On Reset 02-09-2025 15:05:49 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;… 02-09-2025 15:05:56 notice Honoring MDD; IP provisioning mode = IPv4 02-09-2025 15:05:59 warning DHCP WARNING - Non-critical field invalid in response;… 02-09-2025 15:06:01 notice TLV-11 - unrecognized OID;… 02-09-2025 15:06:05 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;… 02-09-2025 15:06:14 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;… 02-09-2025 15:06:19 notice REGISTRATION COMPLETE - Waiting for Operational statusWiFi Hub not arrived after 2 attempts
I have ordered the hub twice now and we still have had no delivery The first time I ordered it when signing the contract and everything looked fine, we got a message from yodel telling us it was on the way and it would arrive on Sep 1 at 18:35, we had 4 people in the house all day and had no knock at the door. Yodel claimed they had delivered the parcel but left no photo or any notes. We checked with our neighbours who also hadn't received it. I called Virgin on Sep 3rd and they confirmed they had the correct address and they said they had re-ordered another hub for us and it would take 3-5 days. I waited and then called again on Sep 8th as it had not arrived and I was told to wait longer and that I would only know what day it was going to arrive on that same day via email and I just had to hope that somebody was in the house that day. It's now Sep 12th and I haven't had any emails or texts about its delivery, I'm not even 100% sure if it's on the way. I'm not sure what else to do now. If anyone could please help that would be greatly appreciated. Many thanks, Ed
Broadband Crashing regularly early morning
My broadband is crashing on a regular basis early morning. It doesn't automatically reset after these crashes with the hub requiring a manual reset. A replacement hub provided by Virgin shows same symptoms. The hub is the Arris VMDG640. I have the Thinkbroadband BQM installed that shows the actual outage time. Grateful for any advice. LucksIntermittent signal
Hi, I’m after a bit of advice. i have a hub 5, 1 gig connection. i use my van hub 5 as main box, but also use a deco mensh upstairs to boost signal. I haven’t had any problems with this setup for around 2 years, until now . i received a text and email last week from VM advising of a slow connection problem at my address. I followed the instructions, reset and restarted the hub, but problem remained. i phoned customer service, they also ran a reset restart test and booked an engineer visit. They arrived Monday 8th September. The engineer initially couldn’t see any problems. He said the hub was fine and that they rarely have faults, he has only ever had to replace 2?! The connection box inside the house was fine along with the connectors. He checked the box outside the house and said that one of the connectors was about 1mm shorter than he would normally make them and that he has replaced it as this was causing the issue. I asked why it would suddenly be an issue now when it has worked fine for past 2 years and nobody has been near the exterior box or could have bumped it. But he couldn’t really answer. Was advised to give it 40 mins to an hour to settle down again, but showed me his device and that the speed was back up to 1145. After a little pressure he agreed that he would log, when he got back on his van, that a technician who can access the exchange also visit and check things over. This would probably be in 48 hours and that they wouldn’t need access to the property. i check again about 4 hours later and the speed had dropped down to 91mb download speed again. i phoned customer service again on the 8th, the advisor was surprised an engineer had been out as the hub hadn’t been restarted in 4 days. They again ran test and I completed a reset / restart and a power off. Finally resulting in the speed returning to 1145. This remained the same when I check around 8pm on the 8th. Today, the 9th, I ran a quick speed test this afternoon to check all good, but speed back down to 91mb! I checked my online account and it was still showing, intermittent signal error . i phoned customer service again, but this time got a very unhelpful advisor. They insisted that a new engineer had to visit to check the cables, connectors and hub to determine the problem. I advised they did this yesterday and that the engineer had agreed to log a technician to look at the exchange. I gave the advisor the engineers ID number, but apparently that doesn’t help. After several repetitive explanations of the engineer had already done these checks, the issue must be external in the exchange they agreed that they had booked a technician for Monday 15th. They wouldn’t need access to the property and that I should receive an email or text when they have been. I haven’t received and communication confirming this from VM, is this normal? I have also logged back into my account tonight to check if the ”intermittent signal error “ is still showing, but now it just shows I need to book an engineer visit. am I going mad, I haven’t got any faith that this is going to be resolved or if the advisor even booked a technician. He originally told me, several times, that that wasn’t a checkbox on his system, he could only request an engineer house visit. It was only when he disappeared for a minute and then retuned saying he would book a technician to check the exchange. I’m just after any advice if anyone else has experience with similar problem and what my best route to take is? im sorry this post is so long, but if you made it to the end, thank you 😂😀Router set up with old telewest box
Hi everyone, Just moved to a new place and supposedly its virgin compatible. The only box I can find in the place is an old Telewest box on the wall which looks ancient (below). The box itself has two connections beneath, one saying "FM" and one saying "TV". The right side cable was able to connect with the red end of the cable provided by virgin, so I set it up using that, however the routers constantly flashing red now. The left black cable splits into 2 with wire stick out at the end. Have I set it up right or do I need to do something else? Thanks in advance.
