Volt applied for O2, nothing from VM as yet
Hi Virgin Media Team, I have been a long-time member of Virgin Media, so when my mobile phone contract was up for renewal in March, I switched to O2 to take advantage of the Volt upgrades offer, and combine my services. My data benefits were applied to the O2 account fairly quicky (within the 2 week suggested timeline), but its now over a month later, and I have still not heard anything from Virgin Media about the Broadband boost. Would someone be able to review my account and advise when this will be activated please? Many thanks,Network speed
Good evening everyone! I have just signed a new contract with Virgin Media and currently awaiting for my appointment on the 29th. I mainly picked VM as I am already an O2 customer and wanted to take advantage of the Volt benefits. I have noticed however that the O2 signal in my new flat is awful! Super slow and non existent. Should I be worried about my future broadband as well? Thank you!Unstable connection
Hi I’m getting in touch about a broadband issue that’s been going on for about six months now, and I’d really appreciate your help sorting it out. I’m on 1 Gbps with Hub 5 and every time I use the Ookla Speedtest app, the connection status circle shows yellow, warning me that the connection might be unstable. Alongside this, I’m also experiencing significant issues while gaming, such as unplayable lag spikes, which have made the experience incredibly frustrating. I’ve tried resetting the hub completely, as well as power cycling everything connected to it, but nothing seems to fix the problem. Back in December, I had an engineer visit to address this issue. We replaced the router during that visit, but unfortunately, the problem still persists. I’ve also tried running speed tests on other networks and even Virgin Media broadband at my family’s house, and none of them showed the same warning. So, it seems like there’s something specific to my setup or connection causing the issue.Moving house has taken away my broadband access and has also extended my contract
I have recently moved address and I no longer have access to broadband and my contract was cancelled and a new contract started, which I did not request. I have called customer services but nothing seems to being resolved. I am no on day 11 of the new contract I did not ask for, so only have 3 days to resolve this before I am forced to cancel. I just want my old contract reinstating and my broadband reinstating.I'm pulling my hair out,
We've had a terrible connection for a while now and had many engineers out, replaced everything and no solution, curious if anyone here has any advice. We have a broadband quality monitor and the results speak for themselves on quality but curious if anyone could give any feedback on potential causes? We are on the 1GB plan, we had some major trouble before I set up the quality monitor that resolve for a while somewhat and keeps coming back worse than ever, Video: https://drive.google.com/file/d/1PZWj1BXLAzTrvYPeH2z6j4htKV9s3CYY/view?usp=sharing Please if anyone can help or needs me to provide anything else that might be useful do let me know, thanks, -LRSThe worse experience
Where do I even start... For the last two months, we have had continuous issues with our internet, which has been going down numerous times a day. We have contact Virgin support over 30 times to resolve the issue, they have sent out 3 engineers who have all said we need new wiring and they have opened a 'job' for this to be done and someone will be in contact (No one has ever contacted us to arrange this). After a prolonged back and forth over these two months, we demanded a refund due to no service. We have been informed that we are not expected to pay until the resolution is found. We thought great, at least we were getting somewhere, but again, after weeks of having virtually no internet, we have now had our broadband suspended for no payment. To top it off, to access our account, we need a memorable password which the support team told us we would receive in the post. When it came, the password was blank . We call and call to be met with no resolution, I think at this point my contact number is Virgins contact line. I don't believe we have had such a bad experience in our lives when it comes to a provider, is anyone else having similar problems with Virgin?Loss of Service in NW6
It's been nearly 48 hours since internet has failed in the postcode NW6 6LN. VM claimed to have solved the issue last night but internet is still not back on - despite switching off/resetting the router several times. Online service status no longer records an issue, even though internet is clearly still not working. We have an engineer booked for Thursday but cannot wait that long without internet. I have tried calling repeatledly but each time I have been automatically disconnected and fobbed off with an SMS claiming to provide next steps through a weblink that turns out to be expired. This is unacceptable service. Can someone please confirm asap whether the issue is still an area-wide issue and is being looked into, and provide a timeframe for resolution? My contract with VM is up in a couple of weeks and at this rate I will not be renewing it due to the price increase and poor service. Thank you.Moving house and can’t get connected
We are due to move into a new home (new build) and it seems that Virgin is our best bet for fast broadband. However the website doesn’t recognise our address (as it’s a new house). I can see that Virgin supply in the area as they supply the house next door. However when I have spoken to Virgin they are telling me they cannot send an engineer out as they don’t operate in the area. I have tried speaking to the Sales team as well as the Pre-Installations team. Can anyone help with what I need to do next? We have no way of getting any broadband at presentOne Touch Switch Failure? Switching Away From VM and billed another month at out-of-contract rates
I have had an issue with Virgin Media and the One Touch Switch service. I used the OTS service to switch to Sky Broadband on 15th February 2025 and was switched on the 14 March. My Virgin broadband stopped working on that day and is now provided by Sky. My contract ended on 17 March, but I was happy to pay an early cancellation fee for 3 days rather than the inflated cost for being out-of-contract. I received my closing bill and Virgin are charging me £55.50 for a further month. I called them and was told that I failed to cancel with them. I explained that I used the One Touch Switch (OTS) service and the agent said that I still have to give them a month's notice. Is that correct? Why would anyone trust this company?