Connect App Can’t Find Hub 5

I recently switched over from Sky; I self-installed my Hub 5 about three weeks ago. The broadband works fine. However, whenever Iog onto the VM Connect App, it is unable to find my hub. 

I have been through the loop of installing the Hub over and over again. I’ve deleted the app and re-installed it, turned the Hub off and on again, checked that no VPN is running, turned off the Private Relay on my iPhone, turned off WiFi assist, updated my phone’s software, but still get the same results.

I wanted to run the Home Scan function, as my signal is weak in parts of the house.

Also wanted to see what the app actually does, as it’s currently just using up storage space for no reason.

Any help would be greatly appreciated!