Hub 5 dropout
Afternoon, I recently contacted VM to discuss possibilty of obtaining a pod to assist an issue in 1 room of our house that has low wifi signal and they accepted that 1 was required, but as i refused to pay the £8 monthly charge (i don't agree with it), they then offered to upgrade my b/b to 1gig package and sent the new hub5. Since it has been about 10 days now, i am finding the Hub 5 keeps dropping signal in that my phone says connected to wifi but no internet access. Having used the VM Connect app, it does a test and says unable to connect to network but then it can connect instantly and says all is good. I have also noticed the wifi coverage is nowhere near as good as it should be in other areas of the house, rather than the 1 initial room that we had previously. In the room where the hub is, we have full strength wifi. Reading the forums now, it appears many other people have experienced similar issues with Hub5 so hopefully someone from VM can help here as the webchat option is waste of time in my experience. ThanksSolved216Views0likes13Comments
Connected Devices show each other's speed
Looking at the Connected Devices list on HUB 5, I seem to have two pairs of devices (two 5GHz on main network, two 5GHz on guest network) that show each other's speed on the list. Annoying for a while, as it had me confused if WiFi 6 modes were working, narrowed it down by a process of elimination and checking device reported speed vs HUB reported speed. I doubt if I'm alone, hopefully next firmware update?90Views0likes4Comments
Ethernet on black WiFi pod issue
I have a hub 5x and two black WiFi pods on a 350Mb package. Off one of the WiFi pods, I have a tp-link powerline adapter connected to the pod via ethernet cable to serve internet in a garden office. All has been working fine for around 6 months. In the last week, there was some sort of over night outage for a few hours. Since then I’ve had issues with the one WiFi pod and internet via powerline (everything else came back fine after the outage). The WiFi pod pulses white indicating a connection issue back to the hub. I’ve power cycled everything in order several times. No luck. I’ve swapped round the WiFi pods in case of a specific pod fault and same behaviour. I’ve tried different Ethernet ports, Ethernet cables and power sockets. Again; no luck. What I have noticed is that the pod works/connects fine WITHOUT an Ethernet cable connected. As soon as I connect the cable, the pod cycles through connection again (blue, then green lights) but doesn’t revert to a solid white light; it pulses white as if there is no connection (even after waiting some time). the WiFi pod and hub are only six metres apart and with it working previously I’m confident it isn’t a placement issue. I can’t plug powerline directly into the hub (without a lot of cable/drilling work) as the hub is placed on a different electrical circuit to where the WiFi pod is placed. Both WiFi pods show up in the VM connect app indicating they are provisioned correctly I guess. I do have intermittent issues where VM app service status check returns that it can’t connect to hub but internet is working fine for a plethora of devices connected wirelessly and wired into the hub and the other WiFi pod so I haven’t paid much attention to that. I’ve exhausted all ideas on remedying this problem. Help gratefully received.Solved181Views0likes9CommentsPS5 suddenly stopped connecting to WiFi
Has been ok for a year on the network and now saying this “Can’t connect to the server within the time limit. There might have been a problem in connecting to the network, or PlayStation Network or the server of the service provider might be temporarily busy”111Views0likes4CommentsBook engineer to check network
Hi, I am having trouble with my internet. It randomly drops out. I have 1gig internet, and intermittently it will drop to 30mbps. Resetting the router fixes it, however when I unplug the router, and plug it back in - it doesn’t connect to the internet. I have left it hours and it doesn’t ever connect. I can connect to the router, but the router doesn’t have internet. I have to unplug it a further 2-3 times, before it will connect to the internet. I did a network self test and it identified the router couldn’t connect with VM servers. An engineer came and replaced the router which didnt fix the issue. The engineer said somebody would have to come and take a look at the cabinet if replacing the router doesn’t fix it. How do I get an engineer to look at the cabinet please? When it happens, these are the error messages: SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=(redacted);CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; And when the internet is working but drops out randomly I get the error - DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value My postcode is ME20 Thank you69Views0likes2CommentsHub 5 security with IoT devices
Hi, I had some issues with my camera doorbell after a new Hub 5. It was the smart WiFi and is resolved now but while researching this I found quite a lot of articles warning about IoT devices and how they can be unsecure etc. Now I only got 1 Ring doorbell and it's on my main network and after reading those articles it made me somewhat worried. So is it really recommended to separate any IoT from the main net. Would this be best done maybe with the guest network on the Hub. Is the guest network on the Hub 5 fully separated from the main network were guest has no access to any devices on the main net? Or is this all unnecessary and stick with the hubs out of box settings but just with a long password? Thanks.Solved108Views0likes3CommentsYealink sip-t64u help needed urgently!
Hey all, My wife uses a Yealink sip-t64u phone to work remotely. It used to work for weeks at a time, stop for a while and then take weeks to work again. We had a Hub 3 and plugged the phone into a TP-link extender via ethernet cable. Recently the phone stopped working (the extender and phone were accidentally switched off) and it hasnt come back. We spoke to Virgin who upgraded our broadband speed to 1gb and we now use a Hub 5. We set it up today by plugging it in to the router via ethernet cable and initially it worked. We moved the phone upstairs and used our TP link extender and again, success. Foolishly we unplugged the extender and phone so we could better organise her desk and now the phone says service unable once again. Strangely when we plug the phone into a Virgin router at my sister's house, the phone works and ditto when it is plugged in at the office. We are at our wits end and I'm desperate to get this sorted. I've read that Virgin hubs are notoriously bad at enabling VOIP phones to work. I've also read that putting the hub into modem mode and using our own router is the way to go but we have no idea which router would work. We even have a Virgin technician booked to come and have a look om Wednesday but I fear this won't help. Please help, kind strangers!168Views0likes12CommentsNo internet and intermittent internet since 13 November
Since 13 November I have had either no internet or intermittent internet. First outage on 13 November following a storm resulted in 3 new hubs, 3 ONU boxes, 5 engineers to confirm a network issue. Internet working on 19 November. Next outage on 13 December so dad I have had 2 engineers. First one confirmed network issue to be resolved in 24-48 hours. No internet or intermittent internet called Virgin 3 times 2 advisors confirmed Virgin were aware of network issues yet, 3rd advisor confirmed no issues or outages and another engineer sent. He arrived Monday of this week and could not see any issues with the equipment in the house and spoke to his manager and network team who knew of no network issues. We are now on day 11 of no or intermittent intermittent internet. The app is mostly useless in saying everything is working correctly but last night it did give a message after doing a hub test that there was an intermittent issue. Can anyone advise how to get this issue escalated to someone who will fix it? Currently solid white light on hub 5 and no internet.61Views0likes1Comment
Connection dropping intermittingly
Good afternoon! For about a week now I've noticed that my internet connection drops for around 5-10s every 20-60 minutes, sometimes multiple times over a 5 minute period and I have no idea why. I am currently wired to the hub as is my other laptop but I notice the connection dropping on my wireless devices around the same kind of time too, others in the household have also noticed this. I have also seen on Reddit and here that others are in the same boat across the UK so I know it's not isolated to me. Is there anything that can be done to resolve this? I will provide any information asked and run whatever diagnostics I am advised to. Thank you.168Views0likes4Comments
