Internet drop off
Hi all, New here as I've only just had my VM hub 5 installed this morning. I have been connected to the internet all day since install this morning, and now from 3pm onwards it has been flashing red, flashing white and ive had no internet at all. My question is, is this normal after a new install? Is there a period where this happens and then sorts itself out or should I be worried about an issue. Any help or information would be greatly appreciated. ThanksHub 5 password problem
Hello, I have been trying to access my new hub to change some settings but for the life of me, I cannot read what a certain character is on the bottom of the router. I have tried 8, e, and an a, all with no success. Each time I get the password wrong, it gets longer before I can enter another. Here’s hoping someone can help because this is very frustrating now.Hub5x Ethernet ports not working
Hello, I’ve just had the Hub 5x installed, and it’s up and running and I can connect Wi-Fi just fine. I’ve plugged my Xbox Series X console from the router using a Cat 6 Ethernet cable, yet it’s not registering the wired connection. The cables have been tested and they work. Why is it not registering the wired connection? And what can I do to resolve this?UPnP Port Forwarding Issue
Hello, I am writing my own application and I require using UPnP to set up Port Forwarding. I have tried so many different methods which always fail. I can't seem to find documentation of the UPnP Protocol used by Virgin Media. It doesn't seem to have any form of IGDdevicedesc_brlan0.xml or even an ssdp. Am I using the wrong UPnP port? 49152. I can't find any information onlineConnect App Can’t Find Hub 5
I recently switched over from Sky; I self-installed my Hub 5 about three weeks ago. The broadband works fine. However, whenever Iog onto the VM Connect App, it is unable to find my hub. I have been through the loop of installing the Hub over and over again. I’ve deleted the app and re-installed it, turned the Hub off and on again, checked that no VPN is running, turned off the Private Relay on my iPhone, turned off WiFi assist, updated my phone’s software, but still get the same results. I wanted to run the Home Scan function, as my signal is weak in parts of the house. Also wanted to see what the app actually does, as it’s currently just using up storage space for no reason. Any help would be greatly appreciated!Nightmare situation that’s been going on for months .
Over the last couple months our WiFi has been going out daily . We’ve have been having an engineer come out every 2/3 weeks and nothing seems to improve. All the drop outs have been related to T3 timeouts. Last night we had 60+ in a space of half a hour . We have had multiple normal & senior technicians and they all seem to say the same thing “I replaced some wires” at this point I’m not sure what to do . Any help is appreciated. This originally started 5+ months ago . In addition our software got downgraded from V5.1 to V4.1 this seemed to lower the drop outs but we still get Atleast once a day . This happens to every devices wired or not .HELP! Low Speeds on Gig1 HFC and high Post-RS Errors
Hello, I have GIG1 fibre HFC with the Hub 5 and I am not experiencing expected speeds both wired via Cat 6 and Wireless. Even on a Wi-Fi 6 Enabled device with a 1GB network adapter right next to the router I experience around 300MB - 350MB, and I occasionally do have dropouts on the network although none in the past day. This has got worse as compared to the 600MB I was previously receiving on the same device in the same location. I've taken a look at power levels and I believe these are fine based on Sephiroth's post (albeit this is outdated but I believe still true), however I am experiencing high Post-RS errors especially on Downstream channels 2 through 8 (where power levels are higher than the others), and channels 21 and 22. I am also seeing some MDD message timeouts. I was hoping someone could help me interpret the raw data to help me provide VM with a description of the issue so I can get this resolved via an Engineer if required sooner rather than later. Please see below information. Thanks in advance! NETWORK LOGS: Time Priority Description 08-08-2025 23:22:40 notice GUI Login Status - Login Success from LAN interface 08-08-2025 22:44:30 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 6 9 10 11 12 13 14 15 16 17 18 19 20 21 23 24 26 27 28 29 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=30:;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 22:40:23 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=306;CMTS-MAC=00:CM-QOS=1.1;CM-VER=3.1; 08-08-2025 22:31:37 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 2 3 4 5 6 7 18 19 20 21 24 26 27 28 29 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MACCMTS-MAC=0:5f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 22:31:27 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 6 9 10 11 12 13 14 15 16 17 18 19 20 21 23 24 26 27 28 29 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=346;CMTS-MAC=005f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 22:31:11 warning MDD message timeout;CM-MAC=30:67:a1:8f:28:46;CMTS-MAC=00:0;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 22:31:06 notice CM-STATUS message sent. Event Type Code: 2; Chan ID: 2 5; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=30;CMTS-MAC=00:0;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 22:28:12 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 2 3 4 5 6 7 18 20 21 24 26 27 28 29 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=306;CMTS-MAC=f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 22:27:56 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 6 18 20 21 24 26 27 28 29 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=30:6;CMTS-MAC=0a:5f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 22:27:54 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 3 4 18 20 21 24 26 27 28 29 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=30;CMTS-MAC=00:05f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 22:27:52 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 2 3 4 5 6 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=30:6;CMTS-MAC=00f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 22:27:49 warning MDD message timeout;CM-MAC=30:67:a1:8f:28:46;CMTS-MAC=0f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 22:27:49 notice CM-STATUS message sent. Event Type Code: 2; Chan ID: 2 5 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=306;CMTS-MAC=00f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 22:27:42 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 6 18 20 21 24 26 27 28 29 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=3;CMTS-MAC=05f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 22:27:40 notice CM-STATUS message sent. Event Type Code: 2; Chan ID: 2 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=30CMTS-MAC=005f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 22:23:43 notice GUI Login Status - Login Success from LAN interface 08-08-2025 22:22:56 notice GUI Login Status - Login Fail from LAN interface 08-08-2025 22:22:28 notice GUI Login Status - Login Fail from LAN interface 08-08-2025 22:21:35 notice GUI Login Status - Login Fail from LAN interface 08-08-2025 22:21:30 notice GUI Login Status - Login Fail from LAN interface 08-08-2025 22:08:01 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=30:;CMTS-MAC=5f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 21:04:12 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=30:67CMTS-MAC=05f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 20:19:22 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 6 18 20 21 24 26 27 28 29 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=306;CMTS-MAC=0:5f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 20:19:20 notice CM-STATUS message sent. Event Type Code: 2; Chan ID: 5; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=30:6;CMTS-MAC=0f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 19:27:18 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 6 18 20 21 24 26 27 28 29 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=306;CMTS-MAC=0a:5f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 19:27:14 notice CM-STATUS message sent. Event Type Code: 2; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=3;CMTS-MAC=05f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 19:21:51 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 2 3 5 6 7 18 20 21 24 26 27 28 29 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=36;CMTS-MAC=5f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 19:21:46 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 6 18 20 21 24 26 27 28 29 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=3;CMTS-MAC=0f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 19:21:41 notice CM-STATUS message sent. Event Type Code: 2; Chan ID: 2 3 5 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=306;CMTS-MAC=0:5f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 19:21:38 warning MDD message timeout;CM-MAC=6;CMTS-MAC=0f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 18:56:35 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=36;CMTS-MAC=5f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 17:52:47 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=36;CMTS-MAC=f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 14:41:21 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=30;CMTS-MAC=0f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 12:28:31 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 6 18 20 21 24 26 27 28 29 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=36;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 11:29:54 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=346;CMTS-MAC=:5f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 10:26:06 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=306;CMTS-MAC=:5f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 09:52:45 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=36;CMTS-MAC=00f;CM-QOS=1.1;CM-VER=3.1; 08-08-2025 09:47:42 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=;CMTS-MAC=5f;CM-QOS=1.1;CM-VER=3.1; STATUS: CONFIGURATION: UPSTREAM: DOWNSTREAM: [Mod - MACs removed for security]
Anyone on Gig1 Fibre still on DOCSIS 3.0 with a Hub 5?
Hey everyone, I’m on the Volt Gig1 Fibre package and using a Hub 5, which I thought would be running on DOCSIS 3.1 by default. But when I check my modem status, it looks like the downstream is still locked on SC-QAM, which I believe means it’s using DOCSIS 3.0 instead of 3.1. Just curious — is anyone else on Gig1 seeing the same thing? Or is your Hub 5 actually bonding to DOCSIS 3.1 (OFDM)? If you’ve managed to get 3.1 working properly, did you have to contact Virgin to push an update or reprovision your connection? Or did it just switch over automatically for you? Appreciate any insights. I’m just trying to make sure I’m getting the most out of the package and hardware. 😊 Thanks in advance!
