Hub 5 password problem
Hello, I have been trying to access my new hub to change some settings but for the life of me, I cannot read what a certain character is on the bottom of the router. I have tried 8, e, and an a, all with no success. Each time I get the password wrong, it gets longer before I can enter another. Here’s hoping someone can help because this is very frustrating now.Intermittent Signal in my area
For about a week now I have been experiencing frequent drop outs and speeds well below what is “guaranteed” by the gig1 fill fibre package and hub 5x. I called virgin media and was told they detect no issue, yet the problem has persisted. This WiFi package was only installed about 3 weeks ago and for 1 week it is has been dropping out. DH9 post codeWifi pod - customer support scam/lies
I recently signed on for a new contract, it included a hub upgrade from 3 - 5. I had an existing pod which is now not compatible, after a lot of back and forth, they agreed to send me a new compatible pod. I have spoken with upwards of 10 members of the "customer support" team for an hour or more each time, every single person has lied, fobbed me off or actively abused me on the phone. I'm pretty tech savvy and committed to sorting a problem, but I've never had such a horrendous experience as this. The loop is just constant, get through explain the same problem, they don't get it, pass me to someone else, who says they'll sort it, promises they'll call me back that it's being resolved, but nothing they can do on the phone, assurances...then nothing and it starts again. They apparently can't send any emails of evidence of what's been said or promised, they can't generate bills or contracts, they can't share what the status is of an issue and they don't have the contact details of any internal teams or staff....so essentially there is no customer service. Anyone manage to avoid the scam/doomloop and actually get something resolved?
Intermittent packet loss and high latency
I was issued a new router (Hub5 I think) and upgraded to the gigabit service a couple of years ago and ever since I've suffered intermittent service problems. The symptoms are sudden high latency, usually accompanied by packet loss. Sometimes a reboot of the router will resolve it and other times I just have to wait it out for some hours. The last 24 hours have been particularly bad, I've had to restart the router three times. I've checked all the coax connectors til I'm blue in the face and spent hours waiting for an agent on whatsapp but they're just not interested unless the service is hard down. Is there some team that deals with issues like this? Maybe I just have a faulty router?Network issues again
Loss of service for 2 days now. Unable to work due to this issue. Engineer out 8/7/25 but he advised this was a network issue and needs looks into by another team. Cant check anything on the app as it’s useless. Says no issues in area which is incorrect. Then when I try to run a test it says intermittent signal issues in area check back in 24 hours. How many days am I meant to wait. Home security also offline as this runs off my internet. App can’t connect to my HUB5. So clearly there are issues. I NEED THIS SORTED ASAPNew to Virgin Gigabit – Router Placement & Ethernet Setup Advice Needed
I just had Virgin Gigabit internet installed today. The router ended up at the furthest point from where I actually need it - not the installer’s fault, but the “ground” team who laid the exterior cable put the box on the wrong side of the property while we weren’t home. They ran the 4 meters of exterior cable above ground and wrapped it through a hedge (which a hedge trimmer will definitely get!). I have Cat5e Ethernet wiring installed around the house (about 3.5 years ago) with 6 data points running from my home office on the opposite side of the house. These points currently serve 2 TVs, my PC, and my kids’ Xbox. Since I work from home, I want the most reliable connection possible, so Ethernet is a must. I’m weighing three options: Relocating the router by running extra cable under the house to the office (routing outside on the white render will equally as bad . This would let me use the 4 Ethernet ports on the Hub5 router and my existing wiring. However, this is a messy and time-consuming job involving lifting carpet, floorboards, and drilling through crawl space tunnels with no direct access - a bit of a nightmare. Using TP-Link AV2000 TL-PA9020P powerline adapters. This is much easier to set up but means I won’t use the Ethernet ports already installed in the office. Our electrical wiring is new, and the EV charger is on a separate circuit, but I’m worried about interference and noise affecting performance. Booster Pods - If I have to go down the wifi-only route, asking Virgin for some booster pods to boost the signal at the opposite side of the house. Also, the installer mentioned there’s a thicker cable running to the house and the Virgin cabinet is close by (at the end of the drive), so I might be experiencing interference from that (I thought this would be a positive rather than a negative). Does anyone have advice on what’s best here? Is my wiring almost certainly Cat5e given it was installed 3.5 years ago - invoice was part of a rewire and just says data points installed? Any other options I should consider? Thanks in advance!
