Accessing settings in my hub 5
Since having my wifi upgraded I have managed to reconnect all my smart plugs but I have 3 smart bulbs which aren’t connecting. I’m trying to access the hub settings to temporarily turn of the 5ghz as these bulbs will only connect to 2.5ghz my problem is the hub password printed on the bottom of the hub isn’t working. Keeps saying it’s incorrect.Vodafone 6e
I have issues with my WiFi speeds, there's another really long post about this on here, but I can't get any help that improves my issue. My question is could I buy a 2nd hand Vodafone 6e router and put my hub 5 in modem mode and use it? Will it work? My WiFi is severely congested due to neighbour having lots and lots of cameras, access points etc. Anyone have any experience using the Vodafone 6e router in this way with Virgin? I'm desperate, I've tried everything else and had multiple engineers visit
WiFi stops working after midnight after every few weeks
Last night, my doorbell cam stopped recording after midnight and ever since. My Electric car charger also didn't charge my car (it's scheduled to charge my car after midnight). All phones seem to be getting internet, but something funny is going on with the superhub because this happens every few weeks. Once I go to the SuperHub settings page and reboot, the doorbell camera starts working again. The last time this happened was 16th November at around 12:51am. Could you check the logs to see what happened please?Intermittent Signal for 3 weeks
Hi everyone, For 3 weeks my internet will keep cutting out briefly every 2-3 hours, and this is happening on devices connected via WiFi and ethernet. Before this time it has worked great. I am on the Volt 1 Gig package with a Hub 5 and Flex TV. The online test keeps saying intermittent fault in the area, and that the connection will be monitored for 24 hours - but after 24 hours I get a message saying all is fine. If I re-run the test the cycle repeats with the intermittent signal message then all is fine after 24 hours. I have rebooted and also reset the hub. I was able to get an engineer booked for this Friday, but can anyone advise on this and any other steps that might help as it is interfering with my work. Friday was the earliest I could book due to work also. I have attached a screenshot of my Broadband Quality Monitor from today - it is is looking like this every day: [MOD - Image removed due to IP address]WiFi Pods Not Connecting
I’ve been trying for a long time now. Got a brand new hub 5, everything is working fine apart from my video doorbell which stops working as soon as you put it outside…ergo pointless. They sent me a pod. I’ve plugged it in all over the house, eventually trying in the same room as the hub, just over 3 metres away with nothing in between. Still the pod just flashes when I plug it in and never connects. Tried on my desktop (Mac) and via the VM App. I’ve reset everything twice and deleted and downloaded everything again…same result every time. Online chat got nowhere either and I don’t work hours conducive to calling in. Anyone help?Unacceptable amount of disconnecting and bad connection
For months now, my connection is constantly dropping or is very spotty and my upload speed, which I need, has become none existent. I've already has 2 engineer visits out, one who didn't even know how to work his own pad and another coming this Saturday, each time they say they can't find a fault in the house or the street and it's definitely not my PC, as it happens on every device. I work from home, so I need it fixed or it may be time to switch ISP.
16 consecutive T3 timeouts
Good morning For the last 2 years on and off I sometimes get 16 consecutive T3 timeouts which cause the Internet to go off for about 45 seconds then comes back on again. My power levels are fine and I have a Hub 5 and have my own router. The issue has never gone away and virgin have no idea what causes the issue from reading other posts on here. Never had this issue when I was on a Hub 3. The problem is on the 3.1 upstream channel. I'm actually thinking about giving BRSK a go when my contact ends next June.Intermittent Signal in your area loop
On I think the 9th of October I noticed some serious spiking of ping when playing games on my PC, connected via Ethernet, also issues with other devices connected via WiFi such as my PS5 and IPhone. I figured id check the area status and got the "Intermittent Signal in your area" and it says were looking into it check back in 24 hours blah blah blah. Well its been over 10 days and its gotten worse if anything. Im not super techy when it comes to diagnosing internet problems but using Discords ping box I can see constant packet loss of sometimes 95% which I cant imagine is supposed to happen and my "ms" usually sits around 23ms but every 5 seconds it will spike to around 50ms so yeh something is very wrong and nothing is being done about it. Not to mention the fact that trying to book an engineer visit a bunch of mind numbing hoops.WiFi Pod and Hub 5 connection issue
I'm trying to get my existing WiFi Pod to connect to my new Hub 5. I spent all day yesterday trying to speak to someone via phone and via messenger service and just kept going round in circles. I've read on other posts on here that I need to get VM to re-pair the pod to my new hub. Any ideas how I can get to speak to someone to do this?! Any help appreciated!
