Gaming Support

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Unable to Live Stream on Twitch
I have 1gigabit FTTP and have been trying to live stream on Twitch but I'm encountering an issue. The stream connects to Twitch for exactly 10 seconds with good bitrate, then immediatley cuts out to...
Solved
JamesHCooper
2 days ago Place Gaming Support
308Views
0likes
5Comments
ping spikes ands packet loss while gaming
Hi i started with virgin lkess than a week ago and already its turning into a ,istake. i was with virgin about 6 years ago before and had this problem and they said its a utilization issue and will b...
angelastinson
4 days ago Place Gaming Support
634Views
0likes
22Comments
DMZ not working for PS5
I can’t seem to get my NAT to change from Type 2 to Type 1 (Open). I’ve tried port forwarding and placing my PS5 in the DMZ and neither are working. I have a brand new Hub 5. Can someone please help...
laj3000
5 days ago Place Gaming Support
NAT DMZ PS5
194Views
0likes
5Comments
RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the
Hello, I'm having a problem with intermittent connection. I've been having this issue for a long time and had engineer booked twice but it did not solve the problem. They checked wall socket, replac...
LukasO
6 days ago Place Gaming Support
8.3KViews
0likes
29Comments
Jitter within VM tolerances?
Hello all, Been with VM since september, i've noticed jitter on my ping tests. I know that the virgin gets more jitter then an open reach line, but im not sure by how much? Below is a ping test tha...
Solved
Wight87
8 days ago Place Gaming Support
301Views
0likes
4Comments
PS5 Remote Play not able to open the required ports
I am trying to set up remote play and have enabled port forwarding. My hub 4 is in modem mode, and I am using a Google mesh to configure port forwarding. I am unable to ping my IP address or acce...
Parallax33
8 days ago Place Gaming Support
180Views
0likes
2Comments
Virgin Media Xbox Issue
Since Friday Virgin Media broadband has essentially turned my Xbox Series X into a expensive brick. Won’t sign me into my Xbox profile, won’t launch games, won’t sync data. This is happening to many ...
Ben815
11 days ago Place Gaming Support
8.5KViews
2likes
36Comments
Hub 5 and PlayStation Portal problems
Hi. I have gig1 broadband with a hub 5. everything works great, apart from my new PlayStation Portal. It’s continuously disconnecting,stuttering and totally dropping out, and this is within 20 metre...
Andy_Ledwith
13 days ago Place Gaming Support
Hub 5
PlayStation Portal
PS Portal
484Views
0likes
9Comments
Constant packet loss, lag spikes and latency. 1gig fibre.
For the past 2 weeks ive been having constant packet loss, lag spikes and latency whilst gaming. I’m getting 550 download speed in the upstairs bedroom and 80 upload speed normally but in the evening...
JTGoodall
14 days ago Place Gaming Support
559Views
1like
5Comments
Gaming latency and ping spikes
Ever since I had VM installed 2gig about a month ago I am constantly getting 5-10 second freezes in warcraft and ping shoots to 1000ms and settles back down again, had an engineer visit and said the...
Sinestah
14 days ago Place Gaming Support
442Views
0likes
9Comments

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