Server timeouts playing MMO game

Hello aeowolf,

If everything else you do online is running fine, it could still be an ISP routing issue — MMOs are especially sensitive to packet loss and unstable paths. Here are a few things you can try that often help with Star Trek Online disconnects:

• Run a traceroute to STO’s server
  This helps reveal if there’s a bad hop between you and the game. You can share the results with your ISP or the STO support team so they can spot routing issues.
• Try using a different DNS (like Google or Cloudflare)
  Sometimes DNS problems cause delays in reaching specific game servers.  (Google DNS: 8.8.8.8 / 8.8.4.4) (Cloudflare DNS: 1.1.1.1 / 1.0.0.1)
• Restart your router or try a wired connection
  A simple reboot or switching from Wi‑Fi to Ethernet can stabilise the connection, even if everything else seems fine.
• Check for any VPNs or firewalls
  If you use a VPN, try turning it off. Sometimes STO works better with one, though — routing can improve through a different path. Worth testing both ways.
• Verify game files
  A corrupt file sometimes makes the client time out even if your connection is OK.

If the problem only happens in STO and started recently, routing is a very strong possibility. We hope some of these steps resolve the matter but please let us know if you need more assistance, we are here to help 😀

Hi Michael

Thank you for your response. Unfortunately, my situation hasn't changed despite doing a number of things. I contacted the MMOs devs and they asked for a traceroute. After that they suggested a DNS flush, which I did. When that didn't work, they basically said my ISP must have changed something, or it's just the vagaries of the internet. I've tried using different DNS providers like Google and Cloudflare, connecting with and without a VPN, verifying the game files and using the MMOs proxy servers. I already use an Ethernet connection, and also had a new router while this has been happening. Everything else I do online is problem-free, so I guess I'll have to see if the internet gods decide to smile on me once more.