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V1nce_A's avatar
V1nce_A
Tuning in
2 months ago
Solved

Recordings Not Playing

Upgraded from TIVO to TV360.  Occasionally I get the error code CS2217 and the message "Failed to play recording.  This service is temporarily unavailable."

Any ideas as to what is causing this and how to resolve this when it happens?  Apart from waiting for the service to become available!

  • roy247's avatar
    roy247
    2 months ago

    Have you tried rebooting the 360 box by powering off and on.

    You could also try switching the 360 off with the switch on the back of the box and then power off the hub. Turn the hub back on and let it fully restart before turning the 360 back on again.

    If that doesn't work then I would try a factory reset using the keep recordings option to see if that makes any difference.

    You will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

     

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  • V1nce_A's avatar
    V1nce_A
    Tuning in
    2 months ago

    Should have said I only have the one box connected by ethernet to Hub.

    • roy247's avatar
      roy247
      Hero
      2 months ago

      Have you tried rebooting the 360 box by powering off and on.

      You could also try switching the 360 off with the switch on the back of the box and then power off the hub. Turn the hub back on and let it fully restart before turning the 360 back on again.

      If that doesn't work then I would try a factory reset using the keep recordings option to see if that makes any difference.

      You will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.

       

  • V1nce_A's avatar
    V1nce_A
    Tuning in
    2 months ago

    Haven't troed the factory reset, but powering off and on does seem to cure the problem.

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      2 months ago

      Hi V1nce_A 

      Welcome to the Community Forums. 

      Sorry to hear of your concerns with the error code on your set-top box. 

      Glad to hear that roy247 has provided are resolution for you. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.