Virginmedia.com IMAP server setting for outlook
I have a new computer and wanting to set up Outlook as my mail handler. When i input my email address and password it comes back with the message that the IMAP server cant be contacted and check my username and password, they work fine and use them to log in to the Virgin webmail. i can also do the same process and use my ntlworld email account and that syncs with Outlook no problem. Virgin support staff just try and put me over to the 3rd party Gadget support people, i believe this is an account problem/access problem as everything else works perfectly, i have also tried it on Windows mail and get the same issue, Has anybody experienced this issue and found a resolution on how to get this sorted , thanks
You should take a look here: https://www.virginmedia.com/help/broadband/manage-email-account under the section How to set up my Virgin Media email on a device
Setting your app password to use an Email app.
If you want to access your Virgin Media emails from an app, you’ll need to create a separate app password through Account settings on My Virgin Media.
To get the password, follow these steps:
Sign in to My Virgin Media
a. Go to Account settings, then Account details
b. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
c. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions.A new secure password will be generated for you. Your app password can be used for all apps accessing your Virgin Media mail address. If you create a new app password, you’ll need to update all your existing apps with the new password.
We need to give you a separate app password to help make things more secure as IMAP and POP don’t support extra protection steps, like Multi Factor Authentication.
Remember that this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps). So, if you need to check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still use your My Virgin Media password.
Connecting your Email to a Client App
All Client apps are slightly different but to set them up they’ll take you through a list of settings and require you to enter your Virgin Media email address and Virgin Media Mail app password.
The settings you need are:
IMAP settings (recommended)
Host Name: imap.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
Advanced settings
SSL Encryption: Enabled
Port: 993 (this may be automatically chosen by selecting SSL encryption)POP3 settings
Host Name: pop3.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
Advanced settings:
SSL Encryption: Enabled
Port: 995 (this may be automatically chosen by selecting SSL encryption)SMTP settings
Host Name: smtp.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
SSL Encryption: Enabled
Port: 465 (this might not be selected automating by enabling SSL, so please check)
Authentication: Password