Account ending virginmedia.com inaccessible
Today, my email address ending virginmedia.com stopped working. All my other ntlworld.com address work fine. I contacted Virgin Media support and after a long time working my way through the automated options and much frustration I finally got through to a real person.
They looked into it and claimed the password on this email had expired. Believing them, I followed his instructions which involved logging in to the emails from another browser and then generating a completely new Virgin O2 ID for this email. Never needed this before as all my 5 VM emails are under the same account. This seemed to generate a new password with hyphenated words. I put this into my Outlook password for the account and still it would not login. Kept asking me for the password over and over again.
The support person then claimed the account was all ok and I should pay for support to do remote access to my PC to fix the settings.
I am not convinced he got to the root of the problem and I suspect if I had waited a day, it might have resolved itself. Wish I had never started. Now I've had to delete the email address in Outlook to get it working without the password prompts.
VM O2 seem to have really made it complicated to log in to things with the merger and emails are becoming a real problem. Why on earth do I need a separate Virgin O2 ID for each email address?
Anyone else had similar problems?
