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MilesP's avatar
MilesP
Up to speed
23 days ago
Solved

Account ending virginmedia.com inaccessible

Today, my email address ending virginmedia.com stopped working. All my other ntlworld.com address work fine. I contacted Virgin Media support and after a long time working my way through the automated options and much frustration I finally got through to a real person.

They looked into it and claimed the password on this email had expired. Believing them, I followed his instructions which involved logging in to the emails from another browser and then generating a completely new Virgin O2 ID for this email. Never needed this before as all my 5 VM emails are under the same account. This seemed to generate a new password with hyphenated words. I put this into my Outlook password for the account and still it would not login. Kept asking me for the password over and over again.

The support person then claimed the account was all ok and I should pay for support to do remote access to my PC to fix the settings.

I am not convinced he got to the root of the problem and I suspect if I had waited a day, it might have resolved itself. Wish I had never started. Now I've had to delete the email address in Outlook to get it working without the password prompts.

VM O2 seem to have really made it complicated to log in to things with the merger and emails are becoming a real problem. Why on earth do I need a separate Virgin O2 ID for each email address?

Anyone else had similar problems?

  • MilesP's avatar
    MilesP
    15 days ago

    Thanks for the reply. I managed to get the new VMO2ID set up and now my @virginmedia.com email address is up and running again. I do have other email addresses with gmail and outlook, but ntlworld.com has been my main address for years and until Virgin Media finally decides to stop supporting email I will stick with.

    I am a bit suspicious of the reason for needing a new VMO2ID. They said the password had expired, but I have 5 email addresses with VM - four @ntlworld.com and one @virginmedia.com. The passwords have never expired. If this happens again on one of the other ntlworld.com addresses, I suppose I will need yet another VMO2ID!

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    23 days ago

    All mailboxes now need a separate VMO2ID account since about June? If you have access at the moment, I strongly suggest you move them all away to another mail provider that is not tied to an ISP …

    • MilesP's avatar
      MilesP
      Up to speed
      15 days ago

      Thanks for the reply. I managed to get the new VMO2ID set up and now my @virginmedia.com email address is up and running again. I do have other email addresses with gmail and outlook, but ntlworld.com has been my main address for years and until Virgin Media finally decides to stop supporting email I will stick with.

      I am a bit suspicious of the reason for needing a new VMO2ID. They said the password had expired, but I have 5 email addresses with VM - four @ntlworld.com and one @virginmedia.com. The passwords have never expired. If this happens again on one of the other ntlworld.com addresses, I suppose I will need yet another VMO2ID!

      • goslow's avatar
        goslow
        Alessandro Volta
        15 days ago
        MilesP wrote:

        until Virgin Media finally decides to stop supporting email I will stick with.

        Nobody actually knows when that time will be but, given the way VM has been very busy setting things up recently, it is likely to be sooner rather than later.

        New customers cannot create VM email addresses and existing customers cannot add new email addresses. VM has been very active closing down mailboxes which are not linked to an active VM broadband account especially as customers leave. Customer churn with VM means that the total number of VM mailboxes will only continue to decrease.

        VM's requirement for using a third party email address, alongside a VM email address, means that as/when/if VM closes its email service, customers will already have an alternate address in place and VM will still be able to contact them. When VM's security changes are triggered, each mailbox will ultimately require its own third party email address.

        For anyone running anything important via their VM email address, it would be much better IMO to make a managed switch to a different provider on the customer's own time scale rather than one that VM might impose at some unknown point in the future.