Hello,
I'm experiencing problems on video/audio calls and online gaming. Was running speed tests to possible see a reason, one thing catched my eye is upload latency? Could this be an issue? I've checked at work and asked friends to check their and all of them has it below 50, mine is over 1000? I tried runing tests on my PC connected by wire and on a phone wifi - results are pretty much same with over a 1000 in upload latency.
Run the SamKnows test and post the results. http://www.samknows.com/realspeed
Run the FULL test and note this only works with the Hub in Router mode.
On top of this, I had an technician visit couple days ago, he replaced hub and a wire from "socket" to a hub, it didn't helped. He booked other person to come to change a wire from outside to a socket inside. Just wondering if this will help or i should cancel this and sort this issue somehow differently?
Post a screen shot of the Full Test from Realspeed so we can see if the high Latency and Jitter are a service problem to the VM Hub, or if the issue is between the VM Hub and your kit.
That Realspeed is not that useful
The hubs have bad latency when you max out your speed due to a simple BWM/QoS control of rate limiting.
setup a BQM
https://www.thinkbroadband.com/broadband/monitoring/quality/share/191882605df8eb2755cc666c8fc0bde862c418f1
https://www.thinkbroadband.com/broadband/monitoring/quality/share/191882605df8eb2755cc666c8fc0bde862c418f1
Hmm you have a hub 5x... but as expected your latency looks to spike when you max the bandwidth out due to rate limiting by VM. To fix latency spike at load you will need your own router with BWM or QoS to rate limit under VM rate limit for low latency.
You will also have to double NAT and NOT connect ANYTHING to the hub 5x other then your router.
I wouldn't put it past VM to have a bigger buffer for rate limiting on a low package speed for latency to spike high at load....
That sound a bit ridiculous what either i get high latency or I have to buy and use my own router... Could you please drop me any example of router i would need? Would i still be able to use wifi from VM router? And another ridiculous thing is that users on forum knows more than VM "technicians"
Be wary of adding another Router to a Hub 5x.
The resulting Double NAT brings an array of well documented problems.
And is there any other options? Or adding another router and having double NAT is the only option?
There is no modem mode on the Hub 5X, so if you add another router, you will have double NAT. It's the only Hub without modem mode, but it's only on the newer XGS-PON Nexfibre infrastructure. However, and not that this will help you. GiffGaff are also now using Nexfibre in some areas, and they do seemingly allow users to use their own Router ...
Your BQM is poor, btw, as I'm sure you know.
It's highly unlikely gaming and video/audio calls are saturating 27 - 28Mbps upload.
And if a online backup happens or something then its a problem.
like in 2025 you can see a over 1000ms delay when uploading is fine to you?
