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fpetrou's avatar
fpetrou
Joining in
2 years ago
Solved

Huge latency spikes

Recently switched to Virgin from Sky due to this same issue. You can see in the image these tests run for around a 5 seconds each so these spikes are happening every 3-8 seconds. 

Connecting to a server in Manchester from London shouldn't really give above 20ms let alone jumping above 200. 

The fact I had this same issue with my last provider and Virgin run off completely different cables and is installed in a totally different area of the house makes me think it's a problem with my connection to the green box maybe? Is there anyway for me to get someone out to check this over properly?

My speeds are actually fine and achieving over 200 download as promised but these latency spikes make games completely unplayable, the specific game I play has been around for over 20 years so to think people were playing in the 90s with no issues makes it even more frustrating.

  • Client62's avatar
    Client62
    2 years ago

    VM Hub IP is 192.168.100.1 for Modem mode and 192.168.0.1 for Router mode.

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    • fpetrou's avatar
      fpetrou
      Joining in
      2 years ago

      Still similar, if anything seems to be even more erratic in modem mode

       

      Also I can't log in to my router in browser now since I changed it to modem mode

      • legacy1's avatar
        legacy1
        Alessandro Volta
        2 years ago

        Guess it upstream buffering that the modem can't send out due to load by everyone in your area.

        Their are two ways this could have gone the modem being smart knows it has packets to send but can't should it:

        A: drop them in the buffer for waiting too long because they be pointless sending them when it can

        B; wait to send them even if the wait is 200ms     

         

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    VM Hub IP is 192.168.100.1 for Modem mode and 192.168.0.1 for Router mode.

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hello fpetrou,

    Thank you very much for joining our Community.
    Can I just apologise for latency issues you are experiencing.

    How were you installed? if it was a self install. It might be best if we arranged for an engineer to attend to check the up and downstream power levels
    We can run a few tests from here and check on your equipment.
    Sadly its not showing anything wrong, So I will need to send you a private message to gain account access and run further tests.
    If you can check the envelope top right of your screen that would be great. 
    Regards     
    Gareth_L
     

     

    • fpetrou's avatar
      fpetrou
      Joining in
      2 years ago

      An engineer came out to set up the router initially

      • Reece_MH's avatar
        Reece_MH
        Forum Team (Retired)
        2 years ago

        Thanks for clarifying that, fpetrou.

        We would still need to run some further tests to continue assisting you, and I can see that Gareth has sent you a private message. Please respond to him when you can, so we can get things back to normal. 

        You'll find his message in the top-right, white envelope. If you can't see the envelope, just tap your Profile Picture and then "My Messages".

        Thanks,

  • Client62's avatar
    Client62
    Alessandro Volta
    11 months ago

    The bug ridden VM Connect app should be uninstalled ASAP and forgotten about for ever.

    Do you honestly believe there is 13.329 seconds of latency on your connection ?

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      11 months ago

      We can see you have spoken to the team since posting Fedupwilson999, where they able to assist with your connection query?

      We have also taken a look and all of the spec's appear to be within the ranges levels we'd expect them to be, the download speeds tested as showing 384mbps and upload at 40mbps, the latency is showing 16ms with zero packet loss. There haven't been any disconnections from the network since 7am Tuesday morning, bearing in mind these are all data to the Hub.

       

      Rob